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Nakiya T
Customer Reviews for Valley Ranch Self Storage QOZB LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like u-haul but not the per mile charge. Will try Penske in the future since they have unlimited miles which would be great if already included and not the same as u-haul per mile charge. If this is really true, then I will stick with Penske and will recommend to my family and friends.
Romelito GMaybe have more uhauls onsite other then that i had a smooth ride a/c worked amazing plus my helper areleen helped us out so efficently and answered every question we had and she had good energy and good atitude she defintely had the whole package customer: sylvia rodriguez
Sylvia RVery in happy… they ripped me with 330.00 dollars
Johnny GExcellent facility
Nelson PWe got a uhaul and it felt like the wheel bearings were going out if not already. Then when we returned the truck she said the line wasn’t close enough to the full tank line and we went and got gas 30 seconds away and took less than 5 mins and she had locked the doors knowing we were right next door. It was an annoying. Her customer service was great til it was close to time for her to clock out.
BREANNA BEverything was spot on perfect can’t complain. The lady. I forgot her name was great
Erick BVery cost-effective very available and most of all best customer service by the gentleman working in the store. Location. Best customer service I’ve received in a long time.
Tongele RThey gave me the wrong truck it was on empty and smelled like pee was not clean and now are trying to charge on another truck more then what I owe I would not recommend this place
Shirley JYour rep Arlene was very courteous and professional and took care of us promptly. One complaint I have is the gas agreement. I think each truck should be full of gas bc it is impossible to get gauge back where it was and most people end up putting too much gas. It seems like a lose/lose situation for the customer since I didn’t fill the tank quite to par and had to pay $20 extra 🤨
Samuel GIs was an awful experience. They sent me to one location to pick up they did not have the truck. They sent me to a different location to pick up the truck then back to the first location to pick up the car hauler. Worst experience ever and time wasted!
Jessica CNothing perfect encounter
Ray MGreat customer service
Faith CNot any thing at all at this moment everything great an nice
Jarmon MWe rented UHauls twice last week, and Arlene was extremely helpful both times.
Carol SNothing everything was great plus a great staff at this location
Jose SAmazing service! Management was great especially Arlene & Dustin. Had great Security and felt that my stuff was protected and secured. Definitely recommend!!!
noah sHave trucks fueled and don't overcharge customers
julie bTrying to get the truck keys using the automated system did not happen (prior to store location opening). This process could not have been more frustrating. We were 45 minutes late getting the truck. Fortunately the employee working arrived early and was extremely concerned and did a great job getting us on the road
Chris SGas tank was left on “E”. 0 miles to “E” to be exact. Also it was very dirty from whoever used it last. Their trash was still in the truck and their energy drink that was in the truck spilled all over the chairs and floors. It made everything sticky (chairs, floors, steering wheel). The truck itself was very nice and worked perfectly for what I needed it for.
Milton DCustomer service went above and beyond def refer anyone needing this service to go see Ms Arlene
Amanda SThe lady that helped us was awesome! She was friendly and helpful.
Beverly BFix your credit card system- it gave me all sorts of issues and wasted my valuable time trying to get your system to take a card correctly. Then, when i tried to return your truck via the online return system, it wouldn’t recognize the location, forcing me to go inside waste more time. For something that i reserved a week in advance, the pickup and drop off was very poor in its execution.
Daniel MStaff great and truck nice and clean
Chris GEmployees were awesome!
Lucas PTrim the tree where you park this truck or run the risk of scratching it up. Otherwise, everything was great.
Alex OEverything was great. The man who helped me was very attentive and made sure I got my project underway.
ELISA AThe customer has to do everything. We go to the location so we can rent the vehicle from a person. We have to check our self in, check the condition of the truck electronically and ask for help and the desk clerk said we would have to call uhaul. Customer service has gone out the window.
JOHN PGreat location for easy pickup and delivery! Staff friendly and knowledgeable. I will all recommend and probably use this location again.
Bobby SElectronic paperwork was confusing. Was not able to go back and see contract details like starting milage, allotted miles.
Harold SThanks for making my return quick and easy
DENNIS H