Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)

618 reviews

215 Bypass Rd   Winchester, TN 37398

(931) 968-6272

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(931) 968-6272

215 Bypass Rd
Winchester, TN 37398

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I verified all of my information the day before. When I arrived at the truck, I had to re-verify all of my information. No problem. Then the website starts asking for additional verification from other sources. That's where you lost me. What are the odds that somebody that looks just like me, goes by the same name and is in possession of a driver's license with the same number as mine, randomly choosing to steal the same truck I had reserved from the same lot at which I reserved it? Well, basically zero chance I would guess. What could have been an enjoyable experience, turned into another circus of jumping through hoops. No thanks, I will just risk COVID, in the future and deal face to face with the agents.

Donald J. 
Rating:
5.0

Andrea was awesome with facilitating my rental. She had to retrofit the trailer safety chains to fit my hitch. She was accommodating and courteous and quite capable! Also the lady who took my reservation and checked me in/out was wonderful to work with. She.was courteous and efficient.

NATALIE T. 
Rating:
5.0

Customer did not leave a comment.

Micah S. 
Rating:
5.0

Friendly, helpful, and attentive people.

TREVOR S. 
Rating:
5.0

This location is the only reason I will consider using UHaul. UHaul has yet to contact me regarding the previous rental. I'm still considering legal action

CINDY M. 
Rating:
5.0

best staff ever :) 2 of the nicest ladies! very friendly!!

ROBERT A. 
Rating:
5.0

Everything went as planned. Andrea helped us get started, she was amazing. She knew all the answers and was polite to everyone in the location at the time we were there.

KATHARINE B. 
Rating:
3.0

Parking lot was dark

David H. 
Rating:
5.0

Very friendly and great customer service. Would definitely use them again.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

No improvement can receive the professional treatment that i received. Very knowledgeable!! .

CARL M. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE G. 
Rating:
5.0

This is the second time i rented a truck from Valley U Haul this year. They are friendly & the customer service is superb ! Dennis Thompson Sergeant First Class US Army ( Retired )

DENNIS T. 
Rating:
3.0

It took too much time to verify and get my code. It took nearly 20 minutes to pick up my truck.

Chris H. 
Rating:
5.0

Excellent staff. Super nice and friendly!!!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
4.0

I felt the 19.95$ price quote was way off. With all the sales tax. Mile tax gas tax. What was supposed to be a cheap 20$ move was over 100$. I will not recommend getting a UHaul to anyone I know just because of all what I felt were hidden charges. So many forms to try to read and very reason the company does that is to make sure the 19$ deal is 5 times that. No one wants to read 25 pages of paper. The company needs to go more with being up front about charges and stop hiding them in paperwork. Will look else for my next 5 mile move.

Roy L. 
Rating:
5.0

Always an awesome experience.

PERCY M. 
Rating:
5.0

Soooo friendly

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

The staff is amazing and very friendly. Both times I've rented from them i received excellent service.

KIMBERLYN W. 
Rating:
5.0

GET A TRAILER THEY DONT LEAK DURING THE RAIN. WHEN ARRIVED AT LOCATION OPENED THE TRAILER TO FIND ALOT OF MY FURNITIRE AND BOXES WERE WET FROM THE RAIN LEAKING IN THE TRAILER

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

They weren't there.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

HALEY G. 
Rating:
5.0

Super friendly and fast service!

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

I had a wonderful experience. Couldn't ask for nicer people. They were great help and when I explained what I had to move, they knew exactly what I needed. I will definitely choose valley mini storage and uhaul again. Their kindness exceeds all other. Thanks Ms Pam and Ms Andrea! You guys rock!!!!!

SHERYL P. 
Rating:
5.0

Customer did not leave a comment.

DAWN R. 
Rating:
5.0

Customer did not leave a comment.

BUFORD P. 
Rating:
3.0

Customer did not leave a comment.

Herbert T. 
Rating:
5.0

Customer did not leave a comment.

Maryjane B. 
Rating:
5.0

The only complaint I had was the time to actually get checked out the staff was very polite and efficient the trouble was with U-Haul computer the system had several issues They need to be fixed

RODGER B. 
Rating:
4.0

U haul should get hit with false advertising. $19.99 my ass 😂 I rented the smallest truck for one day and stayed local, drove maybe 50 miles and paid $130. The 99 cents per mile is a little steep don't you think?

MICHAEL R. 
Rating:
5.0

Nothing

ROGER G. 
Rating:
5.0

Very friendly staff

ANTONIO B. 
Rating:
5.0

Great service customer service was outstanding

LINDA C. 
Rating:
5.0

Absolutely wonderful people who work at this location. Very helpful, friendly and energetic!

Dorothy B. 
Rating:
5.0

Very sweet ladies

Donnie M. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

It was an easy transaction. Thanks!

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

DAWN B. 
Rating:
5.0

Pam and her staff are very professional. I highly recommend that store.

Matthew O. 
Rating:
5.0

Good selection of units and the staff were excellent!

MICHAEL S. 
Rating:
5.0

Nothing to improve —No complaints at all

CONNIE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

We have rented several trailers from Valley Mini Storage over the past year. The employees at Valley Mini Storage have always been pleasant and extremely helpful. They always provide excellent customer service, before, during and after our rental experiences. I would highly recommend Valley Mini Storage!!

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Sheila V. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

The bolt was missing on the ramp connection.

MARILOU C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Excellent place to rent from. My favorite people

Anthony B. 
Rating:
5.0

Great to deal with

Alan S. 
Rating:
5.0

Customer did not leave a comment.

SHELLY W. 
Rating:
3.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Nothing...i had a fabulous experience. Questions were all answered. Very pleasant owners. Very accommodating to my needs. Above and beyond customer relations! Kudos!

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
4.0

Helpful on trying to explain the price difference due to supply and demand. I still don't get it. It seems like UHAUL takes advantage of college kids moving out and raise prices during that time. I know sales, and this is just lousy!

Rachel Dawn G. 
Rating:
5.0

Everything was perfect, will be reserving another truck soon

ANTHONY B. 
Rating:
5.0

Very friendly knowledgeable and helpful

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Great service on several occasions.

RAY C. 
Rating:
3.0

Easy parking for after hours drop off.

Timothy G. 
Rating:
5.0

The location was good and the people were excellent. Very sweet and helpful. Made the whole moving process a little easier all over.

PAULETTE V. 
Rating:
5.0

Office ladies were very nice & professional.

DeAndrea S. 
Rating:
4.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

DEAN W. 
Rating:
5.0

Customer did not leave a comment.

Latoya P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

You have excellent professional workers at this u haul company, very understanding, and works excellent with the public, thank you for these employees they need a raise, they are real keepers, thank you so much , Pamela Owens

Pamela O. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Pam is a great employee of yours don't loser

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

The staff was friendly and the service was superb !

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Chastity R. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

GLENMORE P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Always great customer service from Ms. Pam.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

Jamason W. 
Rating:
5.0

The online check in was tricky and took a while. It was hard to get key because I didn't get text about the lock box.

Joshua C. 
Rating:
5.0

Nothing,the lady I dealt with was very courteous and was great help

Brian G. 
Rating:
5.0

The staff that we dealt with was so very helpful and pleasant. If ever I need another uhaul I will definitely go to them again and tell refer my friends to them. Thank you so very much!!!!!

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
4.0

I drove the truck 12 miles and was charged for 4 gallons of fuel (3 miles to the gallon?)

Jerry F. 
Rating:
5.0

The lady that helped me did a great job of working with me and getting me into what I needed.

Jim P. 
Rating:
3.0

Customer did not leave a comment.

Dana S. 
Rating:
3.0

Very nice at the counter. She also helped me with equipment and wali g around truck to inspect. Yes I would recommend.

Marci D. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Lovely, friendly, capable and encouraging staff! Got my trip off to a great start!

Rebecca R. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
No reviews have been submitted for this location.

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