Customer Reviews for Valero
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everyone in this location is amazing to deal with! Im happy to have such a great and easy experience close to home! Thank you Valero Team!

Rating:

5.0

Your customers services was great all my questions asked was answers.

Rating:

5.0

Ntn more

Rating:

1.0

Van had 3 dead roaches and was given to me with 29 miles until empty. gas mileage was awful.

Rating:

5.0

All good, thanks

Rating:

1.0

Truck was DIRTY!! Full of some type of pet hair, dirt and was driving as if the maintenance was wayyy past due!!

Rating:

3.0

I requested a drop off location near me that was available however after the reservation was made and I picked up the equipment the location was changed back to the original pick up point which cost me an additional 20 miles

Rating:

1.0

Very bad customer services, rude, unprofessional, 2699 w Oakland park blvd Oakland park Florida 33311

Rating:

1.0

They charged me incorrectly and I have a hold on my account for both payments pending I did not like service no assistance with dollies they are very inexperienced

Rating:

5.0

Just ask the customer if they need hand truck, to help carry their stuff.

Rating:

1.0

La atención es terrible y los equipos están en mal estado

Rating:

1.0

Truck had roaches

Rating:

1.0

Please fix this problem I didn’t reserve any truck I reached out to you guys still kept my email attached to someone else that’s disrespectful

Rating:

4.0

Very convenient

Rating:

5.0

Very courteous and very professional I just have to receive my receipt I haven't received my receipt at this time

Rating:

2.0

I am very disgusted with the service. There were five roaches that came out of the vent and were crawling over the dash as I was driving. I am concerned for anyone else renting from them. If I wasn’t a safe driver, I don’t know what would happen. I think God for my safety.

Rating:

3.0

Truck itself has seen better days. Air in the cab was just air, not very cold. There was a lot off noise/rattles from the passenger side wheelwell. Staff was nice despite this being a gas station she knew what to do to get the registration complete

Rating:

5.0

Friendly “Mom & Pop” business. Liked reserving through them.

Rating:

5.0

Very good place is the best I Like to rent from ors

Rating:

3.0

El equipo estaba sucio , roto en el cobertor de la llanta , le faltaba una presilla que asegura donde se engancha y las llantas estaban muy bajita

Rating:

5.0

Great customer service 💯

Rating:

3.0

THE GAS WAS NOT CORRECT I PAY EXTRA

Rating:

3.0

The van was dirty inside and out, door handle is broken so one can't use the sliding side door, the vehicle shook alot while driving. Tire pressure was low I had to stop to a tire shop to get air added. After booking over the phone I was told all I need to do picking up was to show my ID and credit card used to book the rental, after getting there it was like filling out the sane application over again. Something that was done over the phone. Bad experience at that location and I've rented before without any issues like that.

Rating:

3.0

The units were not properly inspected Tires and straps needed servicing and time was lost waiting for items to be replaced.

Rating:

5.0

I love to use Uhaul rental It's the best rental company for me

Rating:

2.0

Not helpful at all. When first I walked in with my reservation I was told no truck was available by a woman at the counter who just walked away. After I insisted someone else stepped in and clearly had no experience in the rental process. Had to call few times someone to get instructions. Finally got done. Was given a key, pretty much was left to guess the next partthe app was helful.Found van with remote, parking spots are not numbered. Van was pretty clean, beside a dual roach infestation, Germans and American. Had to spray van few times to keep them in check. Check engine light was on, no issue beside some weird popping sound when van was just parked. Returning the van was even worse. Inside no help was given, beside park van in back and do it yourself. App was having issues finding location, after a lengthy process, I was asked to mark parking space, clearly unmarked and place key in Dropbox non existing, only key boxes available were the locked ones for pickup. Dropped key inside at counter. In the future I will use only company owned uhal locations Not happy at all with lack of knowledge about process from employees at this spot. Also final charges are very confusing. Ugali made debits to my card daily, but at the end full amount of rental was due on app, not explaining charges were just hold placed on bank accounts and final amount was excluding the money in hold. Had to call to get more info.

Rating:

5.0

100% Perfecto

Rating:

5.0

Nothing everything was great.

Rating:

5.0

By far my best experience with any truck rental company. It was fast, streamlined, and very customer focused with regards to efficiency. Thank you!!!

Rating:

5.0

Thank you everything worked out fine

Rating:

3.0

The truck that we were given was empty of fuel with fuel light on and we inadvertantly put in 1/4 tank of gas as pump was fast. When we told Valero what happened about being afraid afraid to go past a mile down the street without putting gas in so as not to run out and be stuck. Valero said they would credit the final bill for the gas overage. The truck was also not returned at 10:42 pm but 7:42pm. I asked for a receipt at the return to check gas credit and all was correct and was told they don't give receceipts but would be sent to my e-mail and it was but receipt wrong in time and no credit given. Can someone credit my visa for the gas please asap?

Rating:

2.0

agent was thirty minutes late, no hitch inspection on departure.

Rating:

5.0

Need new truck check engine light was on and very shaky

Rating:

5.0

Very nice location , easy to get there and get going. Nice staff too.

Rating:

1.0

The truck was roach infested!!!! This is not acceptable I had to deliver to a client and the roaches contaminated the appliance that I was delivering to them. I had to give a delivery discount ! I need a discount for me renting this box truck with you because it was an awful experience! I have videos of your truck ! Y’all need to do better than this ! Was very disappointed!

Rating:

1.0

They gave me a damaged truck

Rating:

1.0

Customer care needs improvement,,,dispatched never contacted me on why uhaul was late on return ...they where not available to even answer pho e or return phone messages,,no contact from them about van return date. .instead dispatched reported it stolen and I was arrested at gunpoint during traffic stop and total mistreated by law enforcement they never gave me a reason why i was being arrested and when dinally taken in to police station i was let go with noexplanation...where i had to walk home from ft Lauderdaleto hollywood..and i was given backbwas the shorts i was wearing and a shirt they gave to me ...only instructionsi was giving was to contact clerk on court date ...i was release with having to post bond or explanation of what my charge was,my belongings are still in the u haul,,,and I have not been contacted on when I can get my personal belongings

Rating:

1.0

Uhaul provider was rude

Rating:

3.0

They never left the store. The trailer is out back hook it up and pull around front so we can take a picture

Rating:

5.0

My favorite uhaul

Rating:

3.0

Did not have the equipment I ordered the night before online. The truck was not clean. I did the job without it, taking an extra hour to do so, so I'm not unsatisfied with the overall transaction.

Rating:

5.0

Every was fine

Rating:

1.0

this location first off the truck window was messed up rubber coming off the window on the floor. They over charge with the time that I originally brought back the truck .

Rating:

4.0

Vehicle needed maintenance

Rating:

4.0

Neighborhood convience

Rating:

3.0

I am not happy with how the clerk lied about the time I returned the vehicle. I have proof of the receipt from purchasing gas from the location to prove the time I reached.

Rating:

2.0

Making all sites equity everything needed to make moving easy

Rating:

5.0

Personable, pleasant and patient.

Rating:

1.0

The first truck they gave me had a tire pressure light on. Then the 2nd truck they gave me overheated 1 mile after I left the pickup. I was stuck in the middle of the road and had to walk back to pickup a 3rd truck. I would not recommend this service to anyone ever. Do not use Uhual.

Rating:

5.0

The truck was left and right low tire pressure. The left tire had a big nail and they rented out like that…any discount for that inconvenience or even an apology …

Rating:

2.0

Uhaul changed my pick up location to this location at the last minute. At this location I was greeted with not so great customer service. I guess this is the difference you get at a location that is not a U-Haul center. After going out back and finding the trailer myself, and hooking it up, I find that one brake light is out. The gentleman at this location did not seem to care and told me it would be fine at this time I realize that the trailer to not even have a license plate. Not happy at all. I have already called U-Haul to complain.

Rating:

5.0

All good👍

Rating:

4.0

Clean inside the truck , there was garbage inside the truck when I picked it up

Rating:

5.0

This location is very convenient for me to pick up and drop of the truck.

Rating:

4.0

I never receive the reservation fee back. They said I would get the $50 they took from account when I returned the truck and I never did.

Rating:

5.0

Great