I was charged $25 for additional gas and I filled the tank to where it was when I go the truck. I have tried to call the location many times and no one answers. Can you assist?
TINA M
Customer Reviews for Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No assistance from gas station attendant
Lilina JGreat experience
RENAUD J….
Ryan KExpend or deferenciate frm gas station
LAQUAINE CNo me dieron factura y no me hicieron el cierre del alquiler a tiempo
JESUS CTruck battery dead during the period of time using it I called the location 13 or more times and they never answered.
MITIELOT LConveniente
NICOLE JQuick and easy process and great location with flexible hours
TIMOTHY EThe costomer that had call me about the time of retuning the UHAUL was very disrespectful and rude.
CHERLY OThe truck wasn't good. It was not working properly to get me to move all my belongs. After my first trip I went back to them and he had 5 more vehicles sitting in the parking lot and refused to change the vehicle. I still have alot of my furniture that wasn't move because of the malfunction equipment. So I had to go to Home Sepot to rent another truck to finsh my moving. . I have proof of that.
EVETTE JThe cab seats and floors were dirty as well as the back of the truck. It stalled out 4 times at stop lights. The 4th time it took several times to get it started.
BARRY BGet newer trucks. They’re getting old
NIYAZ IYou can improve for me. I rented the 5x9 open trailer Measured 52 inches from wall to wall. That is not 5 feet (60 inches) Should advertise as 4x9 I almost wasn't able to use because my load was 58 inches and should've fit
WILLIAM EEasy rental process
VAUGHAN NIt's a convenience store, not a retail place.
DENIS CThe truck was very dirty. Inside the cabin was filthy.
DANIEL QIt's was the worst experience in over 10 years The vehicle was filthy for the second time. The first time was not available. The second time was only vehicle was really dirty and unacceptable. There must be something about this when again thank you.
SALAH AI was a bit sceptical because I saw a few non-helpful reviews under this I haul location, the process was smooth and the person that dealt with us at the gas station was very customer service friendly and very nice and helpful. The rates are amazingly convenient which made my job easy.
Willner AGracias.
Bruce DDidn't care for us. No guidance
Dino fVan was dirty inside the back I had to clean it out ! To much dirty I felt over changed from a regular uhaul place
YVONNE JExcellent Service Thank You!
JOANN RIt was close at drop off
James ANo problems.
David DThank Muhammad 🥹🙏
Henry TVacuum cab, wash windshield, sweep back of truck before renting vehicle.
James CIt was very good
Anthony BAt 72 years of age I would have appreciated some help dropping off the trailer.
Lannie SEveryone in this location is amazing to deal with! Im happy to have such a great and easy experience close to home! Thank you Valero Team!
DIEGO RYour customers services was great all my questions asked was answers.
Mary WNtn more
Diane BVan had 3 dead roaches and was given to me with 29 miles until empty. gas mileage was awful.
DAVID SAll good, thanks
ALPHONSO WTruck was DIRTY!! Full of some type of pet hair, dirt and was driving as if the maintenance was wayyy past due!!
CAMERON GI requested a drop off location near me that was available however after the reservation was made and I picked up the equipment the location was changed back to the original pick up point which cost me an additional 20 miles
William LVery bad customer services, rude, unprofessional, 2699 w Oakland park blvd Oakland park Florida 33311
JAMES CThey charged me incorrectly and I have a hold on my account for both payments pending I did not like service no assistance with dollies they are very inexperienced
Zaira KJust ask the customer if they need hand truck, to help carry their stuff.
HOWELL BLa atención es terrible y los equipos están en mal estado
Martha PTruck had roaches
Samaiyah LPlease fix this problem I didn’t reserve any truck I reached out to you guys still kept my email attached to someone else that’s disrespectful
Charan BVery convenient
david rVery courteous and very professional I just have to receive my receipt I haven't received my receipt at this time
Sharon BI am very disgusted with the service. There were five roaches that came out of the vent and were crawling over the dash as I was driving. I am concerned for anyone else renting from them. If I wasn't a safe driver, I don't know what would happen. I think God for my safety.
Sergio LTruck itself has seen better days. Air in the cab was just air, not very cold. There was a lot off noise/rattles from the passenger side wheelwell. Staff was nice despite this being a gas station she knew what to do to get the registration complete
Jason RFriendly "Mom & Pop" business. Liked reserving through them.
Douglas SVery good place is the best I Like to rent from ors
Guerlande JEl equipo estaba sucio , roto en el cobertor de la llanta , le faltaba una presilla que asegura donde se engancha y las llantas estaban muy bajita
Martha PExtraordinario servicio al cliente
Wadner CTHE GAS WAS NOT CORRECT I PAY EXTRA
Isaac MThe van was dirty inside and out, door handle is broken so one can't use the sliding side door, the vehicle shook alot while driving. Tire pressure was low I had to stop to a tire shop to get air added. After booking over the phone I was told all I need to do picking up was to show my ID and credit card used to book the rental, after getting there it was like filling out the sane application over again. Something that was done over the phone. Bad experience at that location and I've rented before without any issues like that.
Phil SThe units were not properly inspected Tires and straps needed servicing and time was lost waiting for items to be replaced.
George KI love to use Uhaul rental It's the best rental company for me
Dwight CNot helpful at all. When first I walked in with my reservation I was told no truck was available by a woman at the counter who just walked away. After I insisted someone else stepped in and clearly had no experience in the rental process. Had to call few times someone to get instructions. Finally got done. Was given a key, pretty much was left to guess the next partthe app was helful.Found van with remote, parking spots are not numbered. Van was pretty clean, beside a dual roach infestation, Germans and American. Had to spray van few times to keep them in check. Check engine light was on, no issue beside some weird popping sound when van was just parked. Returning the van was even worse. Inside no help was given, beside park van in back and do it yourself. App was having issues finding location, after a lengthy process, I was asked to mark parking space, clearly unmarked and place key in Dropbox non existing, only key boxes available were the locked ones for pickup. Dropped key inside at counter. In the future I will use only company owned uhal locations Not happy at all with lack of knowledge about process from employees at this spot. Also final charges are very confusing. Ugali made debits to my card daily, but at the end full amount of rental was due on app, not explaining charges were just hold placed on bank accounts and final amount was excluding the money in hold. Had to call to get more info.
Giacomo D100% Perfecto
PATRICK J