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Martin F
Customer Reviews for Valero At N Carefree & Powers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We have always had good service from UHaul. Thanks Again 😄
Beatrice AGreat service.
James FSaid gas tank was full. I drove less than 7 miles and I had to put 4 gallons in to fill. Should have been 1 gallon.
Dominick MThe advertised pricing is deceptive.
Jeremy MMake the self pickup and drop off a quicker process
Zarric MTrain your employees how tobhelp people when your software isnt working.
Candace BThe employee had the truck cleaned off and ready for me and it was a last minute rental. I really appreciated the help.
Tom FThe roof was leaking and my base was soaked, very bad!
Tao XThis young Nan took great care of us, even so he cut his Finger on the Trailer Hitch he still took great care of us, will definitely recommend this Location to all of my Friends.
Al DQuick and easy. Great job!
Jonathan LBe sure the air conditioning works in the vehicle
Benjamin PNot take $20 of gas for only 7 miles of driving.
Kacper MThe individual that rented the truck was prompt and friendly. Great service.
David HI returned the truck to the location where it was picked up from, I even handed the keys to the person at the location, It was returned about 8 hours late because I lost the key and I contacted your road side assistance and it took them about 3 hours for a person to come down from Denver to recut a key. They truck was not kept 4 days and it was not returned to a different location.
Mark HThe mileage Counter was wrong. i moved 2 blocks from the rental location. in both directions i went no less than ten miles pick up and drop off. this Idiot tried to say i went 60 MILES!!!! that's impossible. the distance between move locations was 2 miles each way plus a stop at the store. no more than 10 miles and that's pushing it. no documentation was given, and the email they sent me was wrong to begin with !!
Ronald CThe man who rented the uhaul to me was shocked that I was the one who was going to be driv8ng and asked me if I was sure I would be the driver. He kept showing me a driver's license of a man from Iowa asking if it was me on 3 separate occasions. I am a 5ft 2 female to be clear. Then he added the safe driver insurance to my ticket after I declined it and was unaware until after I turned the truck in. This additional charge was not approved by me. Over all I would NOT recommend this location to anyone and I am not happy that I had to pay for the coverage without my being aware he snuck it on to my order.
Randel EWhen you set a guaranteed reservation at a location and the customer gets there and the truck they were guaranteed isn’t there and all you get is a sorry. Terrible. Then get shuffled over to another location to pickup a truck. Unacceptable
TIMOTHY CQuick, friendly and equipment was as expected. Will use this location for my truck needs in the future.
James DGreat customer service, very friendly and helpful. No issues.
Samantha BVeron was very pleasant to work with. He has great customer service skills.
jennifer cGreat customer service
Robert YHelpful and open late on Sunday. Huge help
Lucas HThe engine was horrible. It wasted a whole waiter of a tank in 12 miles
Jeff FHonor a reservation when made two weeks ahead of time !!!
Timothy MI booked a truck to pull up and find out that it was booked with another person. After talking to the uhaul rep that pretty much said the other person got the truck for a while I was told I could take the truck and finally got the keys. I was also supposed to get the $50 reservation refunded for the inconveniences. I got the truck half way across town and found that the $7 I paid for a dolly wasn't there. I was told I could go back all the way across town to pick it up using milage and gas that would be more than the $7 to rent to dolly. So needless to say I had to move with out much needed equipment and was charged for it.
Seth RVery nice and helpful people at this location. I would highly recommend.
Denise PThe shop clerk tried to add on 100.00 to my bill for a deposit. He was questioned about thisand took it off. I fell he was trying to scam me.
Charlene LThe only reason I rated the location Above Average and not Excellent is because I think large trucks would have difficulty navigating the several turns to get in and out. My experience with a small truck was excellent. I especially appreciated the cleanliness of the truck and the easy access to fuel.
IAN WVery friendly and quick.
Bryan HThe two gentlemen I dealt with were nice and professional. Very polite.
PAULA KGreat customer service. Thank you
Paul SI didn't get to really use the truck not at dealer fault, I drove to locaton but person wasn't there so I went right back to the uhaul place.
Lisa LI was very impressed with renting from this location. Easy, convenient, and smiles. Previously at other locations, kinda stressful, cranky employees.
Kathleen MGas station location. The gentleman in charge was efficient, competent, friendly and accommodating. Truck was clean and well prepared for our 600 mile journey. Very professionally done. Thank you for facilitating our journey.
Thomas DNone
mark hThe vehicle was great, easy to drive and better gas mileage than expected. The only negative was it smelled, so I had to use air freshener.
Lucinda RNot sure why I received calls and emails and a reservation cancelation, I did get the truck at the location and have a receipt to prove it. I think you need to sync your systems, for it does not give U-Haul a bad name like HERTZ.
Carma MUnfortunately there is nothing this location can do to improve. The Agents were very polite and courteous. The only issue I had was I wanted the 10' truck but could only get the 15' truck, which was of course more money. When I get there, they had a 10' Truck sitting there, but I was informed that this 10' Truck was in need of repairs and had been sitting there for over 2 weeks waiting to be picked up and repaired. This location does not have a huge collection to choose from. From what I saw it was a 10', a 15' and a car trailer. But it is not their fault for not having the 10' Truck available because someone has not picked it up for repairs. The most important reason I chose this location was because they were the only ones that I could find who were open past 4:30 pm- 5 pm. I had a pick up to make at 5:30 pm and could not make it back obviously. They site said they were open until 10 pm, perfect, but when I got there they were only going to be open until 9pm. Luckily that worked out for me. And yes I could have used the app and dropped it off at any time and used the key drop, but I like the personal interaction so I can make sure they are not charging me for any incidents which were not my direct fault. They were great to work with.
Karl LThe coupon offers I got for signing up, I cannot find. Make it easier to receive these if possible
Adrianna GThe had no moving blankets as ordered no dolly as ordered no straps as ordered no ramp as ordered the truck had issues and would not go above 55 mph I couldn’t even stay with the flow of traffic the speedometer see 75 mph but when I went past speed check said 55 mph the brakes kept locking up and the truck didn’t want to shift gears
anthony lOutstanding turn in service.
Brien SYou should stop using Valero! The guy had no clue and said he doesn’t know why they dropped it off. Then proceeds to try and help us. We got it hooked up but then had to drive to uhaul to get it checked. This is absurd for how much this cost!!!!!! You need to have someone come and pick these up instead of having customers do the work for you.
SANDRA WGreat service.
Marco ZDude did a good job returning the truck.
SHAWN GMy reservation was double booked. Attendant at pickup location had general visibility of my reservation but could not see which vehicle I was supposed to receive. Created a one hour delay. Overall very happy with my experience.
KEVIN JPick up was fine. Pretty much quick & easy. No problems.
WILLIAM HIt was a gas station. Not much to say.
Eldon EMain issue was with the Uhaul app and 24/7 option. I have rented a few times with Uhaul, and app constantly locks up. Also, all info was previously entered at rental (to make things quicker) but still took forever, and could not post any pictures of truck condition. Other big issue was late changes in pickup and drop off locations that were nowhere near where I was, without clear communication. Text and emails should be TITLED with action.
Keith WSee above comments.
SUSAN B