The vehicle was great, easy to drive and better gas mileage than expected. The only negative was it smelled, so I had to use air freshener.Lucinda R.
Customer Reviews for Valero At N Carefree & Powers
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.DANIEL A.
Not sure why I received calls and emails and a reservation cancelation, I did get the truck at the location and have a receipt to prove it. I think you need to sync your systems, for it does not give U-Haul a bad name like HERTZ.Carma M.
El cliente no dejó un comentario.JARED R.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.Katie C.
El cliente no dejó un comentario.Harry F.
Unfortunately there is nothing this location can do to improve. The Agents were very polite and courteous. The only issue I had was I wanted the 10' truck but could only get the 15' truck, which was of course more money. When I get there, they had a 10' Truck sitting there, but I was informed that this 10' Truck was in need of repairs and had been sitting there for over 2 weeks waiting to be picked up and repaired. This location does not have a huge collection to choose from. From what I saw it was a 10', a 15' and a car trailer. But it is not their fault for not having the 10' Truck available because someone has not picked it up for repairs. The most important reason I chose this location was because they were the only ones that I could find who were open past 4:30 pm- 5 pm. I had a pick up to make at 5:30 pm and could not make it back obviously. They site said they were open until 10 pm, perfect, but when I got there they were only going to be open until 9pm. Luckily that worked out for me. And yes I could have used the app and dropped it off at any time and used the key drop, but I like the personal interaction so I can make sure they are not charging me for any incidents which were not my direct fault. They were great to work with.Karl L.
El cliente no dejó un comentario.JEFFERY G.
The coupon offers I got for signing up, I cannot find. Make it easier to receive these if possibleAdrianna G.
The had no moving blankets as ordered no dolly as ordered no straps as ordered no ramp as ordered the truck had issues and would not go above 55 mph I couldn't even stay with the flow of traffic the speedometer see 75 mph but when I went past speed check said 55 mph the brakes kept locking up and the truck didn't want to shift gearsanthony L.
Outstanding turn in service.Brien S.
You should stop using Valero! The guy had no clue and said he doesn't know why they dropped it off. Then proceeds to try and help us. We got it hooked up but then had to drive to uhaul to get it checked. This is absurd for how much this cost!!!!!! You need to have someone come and pick these up instead of having customers do the work for you.SANDRA W.
Great service.Marco Z.
Dude did a good job returning the truck.SHAWN G.
My reservation was double booked. Attendant at pickup location had general visibility of my reservation but could not see which vehicle I was supposed to receive. Created a one hour delay. Overall very happy with my experience.KEVIN J.
El cliente no dejó un comentario.Preston M.
El cliente no dejó un comentario.THOMAS P.
Pick up was fine. Pretty much quick & easy. No problems.WILLIAM H.
It was a gas station. Not much to say.Eldon E.
El cliente no dejó un comentario.HEATHER P.
El cliente no dejó un comentario.Brianna V.
Main issue was with the Uhaul app and 24/7 option. I have rented a few times with Uhaul, and app constantly locks up. Also, all info was previously entered at rental (to make things quicker) but still took forever, and could not post any pictures of truck condition. Other big issue was late changes in pickup and drop off locations that were nowhere near where I was, without clear communication. Text and emails should be TITLED with action.Keith W.
See above comments.SUSAN B.
El cliente no dejó un comentario.KERRI B.
El cliente no dejó un comentario.SHAWN C.
El cliente no dejó un comentario.CAITLIN N.
Great customer service!Brian T.