I was returning the rental at this location. Open hours were 9 am to 4 pm. We arrived at 9 no one was around we called and waited 45 minutes along with other customers trying to pick up rentals. Before I finally got thru to uhaul on the phone to return. The uhaul app would not pick up my location so returning after hours by the app was useless. Then I get hit for 34.00 for fuel charge which I'm going to fight because I have photos showing the truck has more fuel when I returned it than when I picked it up. This rental has been a nightmare 100%. Very disappointed in uhaul.PAUL B.
Customer Reviews for USA Storage Center Eastover
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was filthy!! We cleaned it with disinfecting wipes and sprayed with Lysol, the smell was awful, We only needed it for a short while, so we wore our masks because the odor was so bad!!! I would have returned immediately if we had it rented for a long trip. The wipes we used were black when we finished so it hadn't been cleaned lately.Ray R.
Customer did not leave a comment.Laquita B.
Have my truck at first promised location.Corey E.
Customer did not leave a comment.Lu S.
Fast and easy customer service!DANIELLE S.
Customer did not leave a comment.Tamika W.
Better truck share help, I needed help right away when I accidentally clicked on the wrong thing during my truck share check out and the chat customer service couldn't help and I had to wait 45 minutes to get help via truck share customer service number. The uhaul app has a lot of issues and was not helpful.Koliawu G.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Kelly C.
U-Haul application did not work properly on my phone. Waited 30 minutes to talk to UHaul representative to be told that the app should have been refreshed when I purchased the rental agreement online. Also, the lock to get the truck keys took 10 minutes to open. I believe it needs to be replaced.Tricia U.
No one was in the office during office hours so I could drop off the truckFULTON C.
Easy drop-off, nice staff.Pamels G.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jeffrey H.
Very friendly and helpful. No wait for equipment rental.Michael R.
Customer did not leave a comment.DANIEL M.
The trucks air condition did not work. Truck was clean.Randy P.
Customer did not leave a comment.Chad J.
Customer did not leave a comment.John C.