Customer did not leave a comment.Joseph X.
Customer Reviews for USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.steven S.
Customer did not leave a comment.Edward P.
wasn't the staff fault they did their best. took almost 40 mins to check in, system issues. got to my destination (hour plus away) to find out there was NO ramp. i will never rent another truck from this location. I tried to call back to speak with mgr next day to explain how upsetting this is NOT having ramp to move restaurant heavy equipment. But i was told to call back. Didn't waste anymore of my time. Over all what a sad experience. Thank you for sending me a chance to leave a review. Maybe it will make a different for someone else.amy H.
How much am I being charged? $109 pending used a van for 2 hoursBOBBY N.
Truck had half tank of gas, drove 23 miles was just a hair under half tank after return and was charged $40 for not filling the tank up, it wasn't full when I got the truck. Also got to the location, computer was glitching according to the associate, so they told me to call uhaul 1800 number to change rental time from 4hrs to 24hrs. Had to call them back after I got a receipt through email saying I had to return the truck in 4hrs when 1hr when spent trying to pick it up, and I had changed it from 4hr rental to 24hrs.Mike R.
It was raining very hard when I picked up the utility van. The staff did not offer to walk me to the van to inspect it for any damages, he told me the number and gave me the keys. Just getting to the van, I was soaking wet. At the desk I received a text with a link to share the condition of the van. When I clicked on it, I received a message the link had expired. The bottom of the drivers door had a thick black rubber piece hanging out. The inside of the van was very dirty, it looked like dirt or gravel was hauled in it. I cleaned this so I could load my event items and not get them dirty. this is the first time I experienced a dirty rental.Mary Anne P.
I booked the vehicle for grand river location and i got it from ann arbour location. And information came to me just an hour before pickup. Location was far from my home as well. Not satisfied.Jojimon J.
The lady who attended to me was very helpful. She was friendly and tried her best to get me going with my business and my van. 🚐 🤩Mea M.
Where do I start. I signed up for mobile delivery but it apparently was set up for hand delivery. Manager had almost left and was reluctant to stay but did to help me. Numerous problems with the website. Had to call back a number of times. Made me an hour lateJoseph X.
Customer did not leave a comment.MARK HAITHAM D.
Customer did not leave a comment.shawn B.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Jennifer P.
I did a mobile check in on a Sunday, since they don't have anyone working there on Sundays. After struggling to get all checked in on the app. I finally get the code for the key box, no keys were in it. I had to go behind the counter and grab them myself. Then the app wouldn't let me return the truck. I had to go through the website and that finally worked. I will never use the mobile check in again.Chance W.
Clean vehicle. Well maintained. Good customer service Not a major concern: the vehicle return procedure should be mentioned at the pick-upIon G.
we rentd on line, registered on line and when we got to location luckily for us a U2Go employee just happened to be there. he told us the location was supposed to be closed on July 4. our online checkin did not appear and we had togo thru it all again. If he had not been there this would be a totally different review - equipment ran fine and was clean. However your website and all communications led us to believe we could ck in and get truck with no human interaction. we saw no evidence that this is even possible. Get your act together - we as im sure many other renters have a narrow move window and if the truck was not available Uhaul would have been responsible for it.Timothy John S.
Customer did not leave a comment.Michael R.
Moving blankets were not in the truck when I got the key after hours.KYLE Z.
The equipment I requested was not in the truck when I picked it up after hours, so my wife had to go back the next day to get the moving blankets. But overall the process and experience was still great.shawn S.
My experience was horrible. The truck was very unstable, and I felt very unsafe.JEREMY TYLER C.
Not sure whose responsibility it was but - a $7 pull cart was ordered but not provided - was a ramp supposed to be provided or is that something that needed to be pre-ordered? Also, a code was never provided to access the key to truck as pick up was by phone/internet as truck was scheduled for 8 am, but store doesn't open until 10!Joseph C.
The U-HAUL app/website is complete garbageJoe S.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.MICHAEL D.
Everything was great.Dean D.
Good Ford Truck, clean, everything worked. The Ramp was a life saver for moving. Thanks!!Edward S.
great service. easy reservation and smooth truck pick up and return. I have used this location several times and will again when needed.Nancy G.
Inside of truck had dirt in it. Fortunately I was hauling fencing. If it would have been furniture or mattress I would have been very disappointed. Inside of cab was cleanLisa H.
Customer did not leave a comment.Melissa C.
Truck was in poor condition. Sign in process was frustrating and barely worked. Why would I be able to reserve a dolly if they don't have any available?Cameron J.
Customer did not leave a comment.Dominic T.
It was an added expense for us to have to return the truck to the point of origin. I expected more from U-Haul. Jason, however, set us up the best he could. We were pleased with his handling of our rental. Hard worker.Susan B.
No one was at the U-Haul desk I was waiting and the door entire time I was informed to talk with the gas station employee behind another desk on the opposite end of the building talk about time wasted. If the sign says U-Haul opens at 10am someone should have been over there.Joseph P.
This place needs internal review. Tried to scam me out of fuel charges luckily I had photos to prove my case. Corrected by U-Haul support but still dealing with the credit holds. Google maps reviews are nothing but terrible for this location and it needs to be shut down.John G.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Alex G.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.James S.
KC and Tanzia were both 'on duty' when I went in cold ... needing to transport furniture on short notice. They helped me secure a van that was newer, clean and adequate. They gave me the 24-hr window and the key. I came back that night, did my business and returned the van after they were closed. Tanzia was so pleasant and efficient. KC helped tidy up the contract and used his own phone to help me with a data exchange. I'm grateful for both of them! An excellent experience. John â€¢ Plymouth, Mi.JOHN JOSEPH E.
Customer did not leave a comment.Mayerlin L.
Other then small delay to get truck, everything was great.Robert B.
This was the first time the service wasn't as great. The lady working seemed inexperienced and very slow. Better training and more upbeat customer service is needed here.Brianna T.
Customer did not leave a comment.derek D.
The return drop box was too narrow for the key to put in, had to leave at the counter.Pritesh D.
i asked for a 17' they gave me 15'. i had to pay movers double. i'm going to sue youDenise N.
Customer did not leave a comment.Lori H.
Nothing, everything was perfect!rob B.
Truck was very dirty. Pre-ordered equipment not availableSteven T.
Customer did not leave a comment.Satonya W.
*****Highly recommend this location. Had some usual circumstances during the rental and Steve was very accommodating and understanding of our needs. Thanks much!Mike H.
N/AWILLIE EARL B.
Workers aren't greeting at all. Service is very poor, need to better attitudes and make customers feel welcomed and appreciated.Dvontae W.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Harvey C.
When I called to reserve a van the first person was was very impatient and arup with me. He gave the phone to someone else.The second person was very nice and professional.I don't have the names.It overall was a good experience.JOEL RANDALL B.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Habib A.
My equipment wasn't ready inside my vehicle and the cab of the truck wasn't clean.Jaclyn A.
I was not able to easily determine when I needed to return truck. Got a call in the morning saying it was already due! Would be great if u-haul sent a reminder when the dropoff time was known but not the same as the pickup time when rented.JOHN B.
The gentleman who helped us was extremely courteous and helpful. Very convenient location, will definitely use again in the future!kellie W.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Bryan K.
The guy working the desk went over and above. Sorry I don't have his name to give him some recognition.Lee C.
Customer did not leave a comment.Mark B.
Better signs at road for location. Passed by location first time. Bigger sign on outside of building to direct you into multi use store.Patricia K.
This location always has great service, which is why I continue to rent from them!Janna S.
Great customer service, I love coming to this U-Haul to rent equipment.Laura S.
If you Saturday hours state you are open until 400pm, someone should be there when you do a return at 330pmJohn D.
Customer did not leave a comment.Derrick H.
Customer did not leave a comment.Kerry M.
Customer did not leave a comment.Alexis C.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Alexis C.
Poor customer serviceJENNIFER MICHELE B.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.John G.
Customer did not leave a comment.bridgette B.
Dan is very nice friendly person, I would recommend all of my friendsPrakash G.
Customer did not leave a comment.james W.
The service was excellent and the gentleman that waited on us was very professional and nice! Very clear on his explanation on things. I would recommend this location to all of my friends and family 10+Kimberly Y.
Customer did not leave a comment.jana H.
Great & friendly customer service! This was easy and quick. Thank you.BRENT R.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.Kimberly Y.
The check in process was a hassle. I was given a van with known problem with a tire sensor. The August rental was great and smooth. This September rental not as much.jim E.
No Complaints. All GoodJeff C.
No improvement requiredAnilkumar A.
Loved Dan, be was a great rep for your companyTom G.
Always friendly and helpful... This place is the best!Mary M.
Owner is excellent! Would be great if signage were more obvious for where the storefront exists. Otherwise, great service!Brian H.
Was just a drop offMarty J.
IT was what i exspexted.Domenico P.
Customer did not leave a comment.James B.
Great service, fast & friendlyDawn K.