Customer Reviews for US 1 Mart LLC
(U-Haul Neighborhood Dealer)

369 reviews

21627 S Dixie Hwy   Miami, FL 33170

(786) 329-4423

Office Hours

  • Mon-Sat: 7:30 am–3 pm
  • Sun: 6 am–9 am

Services at this Location:

Contact Us

(786) 329-4423

21627 S Dixie Hwy
Miami, FL 33170

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–3 pm
  • Sun: 6 am–9 am
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was very easy. I have no suggestions. Everything was great.

Brenda J 
Rating:
5.0

Great customer service.

Michael M 
Rating:
5.0

Customer did not leave a comment.

noel f 
Rating:
1.0

Customer service was horrible, they wouldn’t answer the phone. I returned truck on Saturday noon and they didn’t finalize and send me a receipt till Monday morining.

Hector A 
Rating:
5.0

Muy amables y un excelente servicio, gracias por todo

BERTA C 
Rating:
5.0

Can you please email me the receipt

oscar w 
Rating:
1.0

Shitty workers, shitty service, shitty attitude

Reynier D 
Rating:
5.0

Nothing

SANDRA W 
Rating:
4.0

Customer did not leave a comment.

Mike K 
Rating:
1.0

Not have homeless people sleeping in the U-Haul‘s Not charge people more mileage than what they supposed to pay for Not give people three different U-Haul’s

Ryan M 
Rating:
5.0

Nothing but keep customer service Satisfied with courtesy

Cynthia L 
Rating:
3.0

Customer did not leave a comment.

Venus M 
Rating:
5.0

Customer did not leave a comment.

Enrique H 
Rating:
5.0

Customer did not leave a comment.

Manny G 
Rating:
5.0

Yes

RUBEN V 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Customer did not leave a comment.

Juan C 
Rating:
5.0

Buenas atenciones muy agradecidos

Vladimir B 
Rating:
3.0

Didn’t get the truck I reserved, settled for a smaller version which couldn’t fit all my items. Poor service and planning on their part. Wouldn’t recommend

Daniel R 
Rating:
4.0

Customer did not leave a comment.

Brenda W 
Rating:
5.0

Customer did not leave a comment.

ARAMIS R 
Rating:
1.0

Terrible experience over all.

Alexandra G 
Rating:
1.0

Customer did not leave a comment.

ESTEBAN T 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Edith V 
Rating:
1.0

The truck broke down on the highway and I almost had a crash. U-Haul charged me 400 dollars for no reason. I asked for a refund and the U-Haul manager only refunded 90. I have had no reply from anyone regarding my situation.

Carlos M 
Rating:
3.0

Que me están cobrando la gasolina y yo lo recibí con 140 millas de gas y lo entregué con 187 millas de gas, no sé por qué me están cobrando

YORDY E 
Rating:
2.0

Well, what happened was that the people who asistes me did not inspector the Truck when I retienes it later, I received the final charge in my email. Having left the gasoline as they gave it to me, they charged me $13.50 more. That is my bad experience with that place.

Francisco P 
Rating:
1.0

Make sure there isn’t a hidden roach infestation

Joshy D 
Rating:
4.0

Customer did not leave a comment.

Ryan M 
Rating:
1.0

Lamentable el servicio. Mala organizacion, sus socios son una basura, no los representa. En fin, les deseo lo mejor pero no los recomiendo

Anibal O 
Rating:
5.0

Awesome

Raymond G 
Rating:
4.0

Difficult rental since office shared with busy gas station but the service was excellent. The agent that day was very good not sure about other times. A separate rental desk would be good.

Michael C 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C 
Rating:
2.0

I was short about $2 worth of gas to get it to the exact amount on gage and figured it would be fine if charged it would be minimal and how wrong I was. Instead I was charged $9 for fuel and $30 for fuel service extremely ridiculous I'm never renting from uhaul again and I've been a very long time customer and always rent from uhaul. So Penske it is from now on.

David C 
Rating:
1.0

I was charge for some blankets I never requested and for some gas too even though I left the gas level at the same point they gave it to me.

Abdiel A 
Rating:
3.0

It was a little frustrating that I placed my reservation online and once I got there I was re asked what I needed. I had ordered 4-12 packs of furniture pads and got there and was told they were only packs of 6. I pulled up my reservation. And showed the person assisting me and she needed to show another person who then agreed to honor it. I was concerned that my reservation was for 48, and j would have received and returned 24 then would have had to pay for the missing 24 on the back end that i never received. The counter for the uhaul was the same as for the gas station so the representative needed to keep stopping to ring up customers for their gas. Overall it was very frustrating but I did get the kind of truck that I reserved which is what was important.

Melanie B 
Rating:
4.0

Customer did not leave a comment.

Sean F 
Rating:
5.0

Customer did not leave a comment.

mathew b 
Rating:
3.0

I had a reservation to pick up the Uhaul truck and still had to wait at least 30 minutes for the clerk to complete paperwork and answer the questions I had already answered when I reserved the truck online. The truck was filthy, and the amount of gas was not correct on the rental agreement. I just left in order to prevent another long delay and wait time.

Wendy K 
Rating:
5.0

Staff was very nice and attentive.

Randy G 
Rating:
3.0

Customer did not leave a comment.

Felix R 
Rating:
5.0

Customer did not leave a comment.

Victor s 
Rating:
1.0

Car trailer that was rented came with broken straps. Could not properly strap car to the trailer. Employees at location did not do a walk-through or inspection all in all a horrible location to rent any equipment from.

Stevan M 
Rating:
5.0

Customer did not leave a comment.

RYAN M 
Rating:
2.0

The tire pressure was low on the truck and no was there in the afternoon to help return the truck and 400 pm and the staff was rude

Ineeka J 
Rating:
5.0

Customer did not leave a comment.

javon b 
Rating:
5.0

Customer did not leave a comment.

Ramon R 
Rating:
5.0

Customer did not leave a comment.

jaime q 
Rating:
5.0

Todo nice

ORLANDO R 
Rating:
1.0

Ese van me lo dieron asqueroso apestaba horroroso llame a reclamar me dijeron que no podían hacer nada qie debía terminar mi contrato . Cojimos la.carretera y en plena lluvia prendimos Lis limpiadores de lluvias las plumas no funcionaba . Para terminar esa horrible experiencia habían cucarachas dentro del cavan tengo fotos de es horrorosa experiencia las cucarachas me dejaron ronchas en las piernas . Tengo los vídeos

JOSE L 
Rating:
5.0

N/A

MILAGROS S 
Rating:
2.0

Location was not up to par. Inside a gas station. The customer service rep didn’t even come and review the truck with me upon my arrival. When I returned the truck it was the same thing. Nobody came outside with me to review the conditions of the truck or confirm the gas level. I waited several hours for my reservation to be completed and get a receipt. After call several times after returning the truck to have my reservation closed out I finally called customer service to find out when I would ultimately receive my receipt. I would never rent from there again.

Michael C 
Rating:
4.0

All the vehicles are full of cockroaches, I had to fumigate the van to be able to use it

Margie L 
Rating:
5.0

Todo me pareció muy bien gracias por su servicio

Felix R 
Rating:
4.0

Truck was dirty. Check engine light was on and the truck seemed like it was going to turn off at any moment....I didn't even travel 20 miles.

LUIS S 
Rating:
5.0

Profesionales amables serviciales te tratan con mucho respeto

Enrique M 
Rating:
5.0

Customer did not leave a comment.

ELIEL B 
Rating:
4.0

Difficult finding return parking after hours and could not find visible key drop box in area.

Bryant R 
Rating:
1.0

a bad service where the gas tank was rented was not full it did not reach a room they do not check the cars neither when you pick it up nor deliver it

EUSEBIO G 
Rating:
5.0

Customer did not leave a comment.

Bernadette R 
Rating:
5.0

Servicio amable y profesional

Candelaria M 
Rating:
5.0

Customer did not leave a comment.

THERESA H 
Rating:
5.0

The rental selection is great in this location. And the service provided was excellent.

Derrick M 
Rating:
5.0

amazing

Nicolas O 
Rating:
5.0

Super rapido y buen personal! todo fue muy ligero y seguro. Desde siempre seran mi lugar de preferencia. Mil gracias

ANA M 
Rating:
4.0

Truck was dirty inside and the bed of the tuck had trash in it.

Darlene H 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
5.0

Hdhh

Jose S 
Rating:
5.0

Customer did not leave a comment.

Hugo S 
Rating:
1.0

Customer did not leave a comment.

Luis M 
Rating:
2.0

Nasty and rude attendant, not a self pick up you always have to go inside to the gas station counter, they don’t have drop off box or locks to get your key when doing the rental online. Will not recommend

Ahmed L 
Rating:
1.0

I downloaded the app so that I wouldn't have to go to the counter due the language barrier. The app didn't work and kept saying I wasn't at the location. I had to go in to the location and it took 40 minutes to get my pick up truck rental. The attendant didn't give me the hand truck I had asked for, and a larger one instead, which cost more. When I returned the vehicle, she would not give me a receipt to document the time I returned and I am worried about the charge. Both women at this location did not speak English and I could not understand them. I would like for someone to call me regarding this rental.

ALEXANDRA P 
Rating:
4.0

Pick up truck was clean for the most part with exception of the windshield. It had dried mud or maybe cement substance on it, which the windshield wipers could not wash off. Besides that, all good!

GEORGE L 
Rating:
5.0

Customer did not leave a comment.

Darren A 
Rating:
5.0

clean the inside of the truck better

Antoni D 
Rating:
5.0

Hola....EXELENTE SERVICIO....SOLO TRATAR DE R.ESOLVER LAS ROTURAS ,COMO ESPEJOS RETROVISORES.......

Lazaro G 
Rating:
5.0

Todo muy bien

Diego H 
Rating:
4.0

No AC in this truck

PAULO C 
Rating:
2.0

The clerk was rude and very disrespectful

Sherley A 
Rating:
5.0

👍🏼

RODNEY C 
Rating:
3.0

Roach inside van, steering off center, hesitation on acceleration, turn signals don’t work, and TPMS + change oil indication. Maintain your vehicles better.

Marcos G 
Rating:
5.0

Customer did not leave a comment.

Omar V 
Rating:
2.0

Customer did not leave a comment.

Yefri P 
Rating:
4.0

all good

Teobaldo P 
Rating:
5.0

Customer did not leave a comment.

Miguel R 
Rating:
3.0

Greet the customer and acknowledge they are waiting for service.

Virginia H 
Rating:
5.0

Good

Victor R 
Rating:
3.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Good service

Victor r 
Rating:
3.0

Customer did not leave a comment.

Antonio B 
Rating:
4.0

Customer did not leave a comment.

Halton F 
Rating:
1.0

Customer did not leave a comment.

Raul J 
Rating:
5.0

Customer did not leave a comment.

Isabel M 
Rating:
4.0

Customer did not leave a comment.

Lorenzo W 
Rating:
5.0

Customer did not leave a comment.

fidelina p 
Rating:
5.0

Customer did not leave a comment.

Marilyn H 
Rating:
4.0

Customer did not leave a comment.

Yoanet C 
Rating:
5.0

Customer did not leave a comment.

Miguel g 
Rating:
3.0

The pickup and service was great, no issues at all there, however the van itself was full entirely of cockroaches, they were crawling everywhere. had to seal and clean everything extra thoroughly and still hoping I didn’t bring any with the items. The van definitely needs a fumigator treatment.

DYLAN A 
No reviews have been submitted for this location.

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