Customer Reviews for Uptown Storage LLC
(U-Haul Neighborhood Dealer)

44 comentarios

1331 10th Ave   Columbus, GA 31901

Horario

  • Mon–Fri
    9 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 12/2/2022 - 12/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

1331 10th Ave
Columbus, GA 31901

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 4:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 12/2/2022 - 12/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Keica M.  |  Overall Experience 
Clasificación:
5.0

Uptown Storage Facility is Hands down the best I've ever been Blessed to have rented from! The staff is friendly, helpful & they do anything They Possibly can, respectfully, reasonably to appease you, the patron. There Owner is a great man, He Went above And beyond for me during my stay.. I was there a little over a year and a half but would've stayed forever Had my business not Declined.. I Truly recommend anyone seeking a commercial office space or private storage to go to Uptown There's great surveillance equipment, Cameras on site, I felt very safe and appreciated... I Love Them (Uptown Storage Facility) & You will Also.. Blessings

Antonio M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Luz H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jake W. 
Clasificación:
3.0

No improve needed. The gentleman that assisted me was delightful. Pickup was easy and dropoff even easier. I will make this my go-to rental location.

Don O. 
Clasificación:
3.0

I was running behind in picking up the truck. I revived a call from the location just checking whether I was still coming. I advised that I was 10 minutes away. The young lady hung up. When I arrived, there was no one at the location. I knocked, no answer. Not knowing if I was in the right location or not, I called customer service. They attempted to reach someone but no answer. Eventually, I was given the lengthy process to check in online. Once I gained access to the truck, the dolly in which I requested was not in the truck.

Keith M. 
Clasificación:
1.0

Customer service rep very unfriendly and unwilling to help. Hung up in my face when inquiring about a folder that was left in the truck that was indeed there.

Ladia E. 
Clasificación:
1.0

Teach the property manager some customer service skills . Vehicle smelled very badly and it quit on me three times during my use . Failed to inform me that I would be charged double if I turned in truck somewhere else. Charged me for a dolly and blankets when some were already in truck

Patrick D. 
Clasificación:
3.0

More accessible. It was hard to find.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  Overall Experience 
Clasificación:
5.0

Up town storage is clean and considerate and very friendly I would recommend it to anyone.

VICTOR W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gael A. 
Clasificación:
4.0

I was trying to contact Uhaul regarding an issue and had numerous problems getting to an agent. I finally gave up, as it was after 11pm. I hope I am not charged because of the issue.

Brandon S. 
Clasificación:
3.0

Provide more accurate or current drop off details. In the text message provided the drop off location was 925 Elma G miles Pkwy in Hinesville ga. This location was neither a drop off location nor listed on the U-Haul website. This mistake nearly cost an extra fee for the truck and dolly, as it took nearly until the scheduled drop off time to speak to a customer service rep.

Marion K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavinnie R.  |  Overall Experience 
Clasificación:
1.0

Service the truck for poor steering. Bad vibration. Windshield wipers worn made hard to see in rain. Worse experience with uhaul ever.

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige A. 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DEMAURIO W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIDNEY P. 
Clasificación:
5.0

Thank you, this was the easiest time that I have ever had to store my items. I would recommend this storage facility to anyone who ask, Very easy access but safe, storage area was big enough to store 3 bedroom home furnishings and outdoor items.

TONIE H.  |  Overall Experience 
Clasificación:
1.0

Retrain mrs Patrick his customer service is horrible. His attitude toward me was unnecessary, and he wanted me to connect and disconnect the trailer myself. So i explained I never had to do it before.

Issiah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shunntasia L. 
Clasificación:
5.0

Had a leak

Steven K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TREONCA W. 
Clasificación:
2.0

Stick with getting the rental truck and equipment to the preferred location requested instead of going out of my way to get it. I called the day before and found out my pick location was moved. Ok I called the morning of pickup and found out my location changed again because the person dropped it off at the wrong location selected. Understood, but would have gone to the 2nd location to find out I need to go to another location. I did not get a phone call stated this or a text about the change. I called to be told my pickup location changed.

Robert G. 
Clasificación:
1.0

Communicate with them on the process of picking up the U-Haul. We waited 2 hours trying to figure out how to get the keys and who to talk to. We went to a different location because the one we were at closed very early and did not help us. We were very furious and will probably not use U-Haul again.

Justin M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Antonio H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEMANDA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
5.0

The service rep was very accommodating. He was readily available to receive my rental trailer.

TEVIN C. 
Clasificación:
5.0

The daytime attendant was always courteous and professional

BECKY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalynn M. 
Clasificación:
3.0

staff was very courteous and helpful. The truck was exceptionally clean and ready. very impressive!

Toni B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
1.0

The complete opposite of the rental pickup. The customer service was atrocious. Called me with severe attitude right off the bat because I mistakenly dropped the rental at the ‘wrong' location. Stated it was clearly marked when it wasn't. Whoever called me, because they didn't give their name just started accusing me and telling me to come back in to move it, needs to either be severely retrained in customer service or out right fired. No business being in his job. Should be in the back of an office with no contact to the normal world filing paper work.

Sean W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd B. 
No se han enviado comentarios para esta ubicación.

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