Everything was goodJustin S.
Customer Reviews for UP Steel Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This has nothing to do with UP Steel, they were great and very helpful, but I have a hell of a time finding an AT for my move. I initially reserved it online at the Crossroads location in Marquette, but when I checked my order the next day, it was completely missing. The location did not have one, but I was able to reserve it anyway. I was able to locate one with the help of the Traffic department(?), but actually reserving one was a big headache on top of the massive headache that is moving in general. I would recommend improving your inventory system to only allow reservations that can actually be fulfilled OR have someone reach out when it's removed from an order.Sebastian S.
El cliente no dejó un comentario.Fan W.
El cliente no dejó un comentario.Scott D.
Make sure you have the equipment I requested at the location I requested it, not some alternate location 15-20 miles away. Originally I requested the truck from Pepp's Motors, a couple of miles from my home. I made the reservation at least two weeks before the pick-up date, and then the day before pick-up, someone called up and said the truck would not be available there and that I would have to drive out of my way to get the truck. You can do better--even if it means hiring a couple of guys to drive and get the trucks that are needed so that they are available at the desired locations.Lyle P.
El cliente no dejó un comentario.PHILIP H.
El cliente no dejó un comentario.Ray H.
Better communicationBryce A.
El cliente no dejó un comentario.Steven S.
No WiFi strength at location for promised 24/7 service over the holiday. Truck was ready but blankets and dolly were locked in office (we could see them), not in truck. To get the lockbox code for key, we had to drive back to the Crossroads just for 2 bars of signal strength. Couldn't receive verification codes needed via text or email. The 800# was helpful but kept wanting to text or email. What part of no signal strength don't they understand?? It took 48 minutes on the phone; more than an hour delay overall. This location should not advertise 24/7 service without adequate WIFI, plus we NEEDED the dolly & blankets. No response at the local #. Nowhere else to get them on Thanksgiving. As though moving over a holiday isn't stressful enough? When paying more than $600, I expect what I pay for.MARK STEVEN K.
Inside of windows were filthy, but otherwise truck was great! I did not request blankets/pads, and did not receive any, but I was charged for them.Kelly D.
El cliente no dejó un comentario.Joseph L.
Have the u-haul where I ordered it for pick-up.Michelle F.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.MIKHAIL W.