I would recommend the location only because it was the closest one in proximity to Dexter, MO. The truck itself was in good repair but the inside cab was sticky and had trash inside of it.
Nicholas V
Customer Reviews for Uno Mac Detail & Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Uno Mac went above and beyond to help.
Maggie BI had a great experience. Mr McFerrin was very nice and knowledgeable. Thank you for a hassle free experience. I will definitely use again.
Rose TThe truck was great and the person I spoke with on the phone was very nice and helpful. It was just a bit confusing when I got there and someone had to get somebody on the phone to give me a check in instructions rather than somebody at the location being able to help me.
brook bAs many other places in the area, this UHaul place is not open on weekends, but thankfully I had called a UHaul center to ask about returning to a location that isn't open and how to do that. Thank you.
Pamela DInside was dirty, the back was not clean as well.
James WActually give me the 50 dollar voucher you promised. Also, wish the person who changed my pick up location hadn't set it up as a new reservation. Had to wait an hour on hold just to pick up the truck
Larry GPlace more and and greater assortment of equipment at this location.
Marion BThe “people-less” process works okay unless there is a glitch that needs to be remedied. I had reserved an appliance dolly but it was not there with the truck when I arrived to pick up the rental. Your calling center has a long wait time to return calls - from 10 to 20 minutes for someone to answer the call. I would say I navigated your smartphone 24/7 process okay but I could see how it might be daunting for some people. The wait time for answering phone calls for support is too long, it seems you might need to be better staffed for that. The truck itself was great, exactly what we needed. I like the fact that you refer to “families” in your messaging, as opposed to “customers” or “individuals”.
Robert SThe owners were very nice and professional. I have moved a lot in the past few years for work and this was the best customer service I have ever had.
Jerry HThe contract said the vehicle had 1/2 a tank, it Had 1/4 of a tank. The truck was FILTHY. I killed 4 roaches, who knows how many more there were. The cup holder had cigarette ashes in it, there was rice and what looked like salt or sugar on the floor in the cab. There were also pieces of fake hair in the back of the truck and the steering wheel was sticky & gross
Jessica LUhaul has always been good to me but this location was terrible! They were very rude and didn't have what we had reserved. There was no one there when we arrived at the scheduled time (10AM) and when someone did finally show up she had no idea what she was doing. It took us almost 2 hours to get a trailer. Worst experience ever with any moving company.
Spencer MEither the transmission or the rear end had a leak when we picked it up and when we dropped it off.
Bob MThe employee went above and beyond very friendly and helpful
jerrie mVery helpful and curtious.
Dennis CEverything I did at the location to make my reservation I could have done online or over the phone.
Alicia W