Customer Reviews for University Storage
(U-Haul Neighborhood Dealer)

75 reviews

1601 W 23rd St Ste 200   Lawrence, KS 66046

(785) 371-0215

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 371-0215

1601 W 23rd St Ste 200
Lawrence, KS 66046

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I’ve rented from U-Haul more than 20+ times. By far this one is the best. Communication is excellent, friendly, informative, and overall a great experience.

Angela Luttrell 
Rating:
5.0

Customer did not leave a comment.

Joseph Walden 
Rating:
3.0

Folks seemed disorganized, but it was right at opening time. Everything else was fine.

Lori Gallatin 
Rating:
5.0

Patty took great care of me and my wife needing a rental truck and even changed the size of truck we needed right on the spot!! Will sure use them again.

Levi Spone 
Rating:
5.0

Customer did not leave a comment.

Douglas Schrock 
Rating:
5.0

online/self check in is awful and don’t recommend it for anyone. first things first, it didn’t detect my location and kept telling me i wasn’t close enough although i was parked right outside of the office next to my rented uhaul. i then call customer service who transferred me to tech support because she could see the app was telling me i was still a mile away, although i was stillllll sitting next to the uhaul outside of the office. this lady then takes 20 minutes to walk me through all of my settings that were already turned on. i will say, the only thing good was that they did change my reservation time to 830 since it took so long to get checked in but i don’t recommend self check in for anyone.

Elizabeth Scott 
Rating:
5.0

Patty was very helpful. I was able to check at the storage location and avoid another drive.

James VanOosten 
Rating:
4.0

Customer did not leave a comment.

Todd Heitschmidt 
Rating:
5.0

Universal Storagw was great. It was everything else about uhaul that sucked. And my account was never credited the $50 for the inconvenience of not being able to get a truck in Baldwin costing me $40 in mileage that it should have cost me. I requested the truck way in advance. Then was treated like crap my customer service because you couldn't get me one. Very frustrating. The whole experience was bad. The fact that my address will not update in your system or my payment info. ALSO WHERE IS MY CREDIT????

Mary Morgan 
Rating:
2.0

Customer did not leave a comment.

Ben Davis 
Rating:
5.0

Customer did not leave a comment.

lora kopp 
Rating:
3.0

There was no appliance dolly for our order. We had to go back to the store when they opened. This out is behind on our moving schedule. And the guy who helped us was rude as hell about is not having the dolly.

Robert Fry 
Rating:
3.0

Nothing everything was great

JUSTIN HOOD 
Rating:
5.0

Customer did not leave a comment.

Jason Riggins 
Rating:
5.0

They were very nice and helpful. One suggestion is to please tell us that the key box is in the back.

Perrin Blackman 
Rating:
4.0

Customer did not leave a comment.

jonhatan aragon 
Rating:
5.0

Customer did not leave a comment.

Thad Winter 
Rating:
4.0

Customer did not leave a comment.

Leslie Herkelman 
Rating:
4.0

Customer did not leave a comment.

JOSH HOLLAND 
Rating:
3.0

Customer did not leave a comment.

Timothy Bernard 
Rating:
2.0

Front door dirty. Office dirty and unkempt. Weeds in sidewalks. Staff nice though.

JACQUELINE CAIRO 
Rating:
3.0

The person working rushed us through the pick up. Once in the vehicle, it was clean of trash but not clean from dirt.

Chris Theisen 
Rating:
2.0

Yet another “U-Haul” location that is actually a tiny store front with poorly placed signage and explanation for truck locations.

Daniel Meyer 
Rating:
4.0

Customer did not leave a comment.

stewart hayward 
Rating:
5.0

Customer did not leave a comment.

tyrone Duckworth 
Rating:
5.0

The service was excellent. The gentleman who helped me was informed and very polite. Excellent employee if a tad overworked and overwhelmed. He was alone with a sales floor full of clients.

manuel Rodridguez-Rodgers 
Rating:
2.0

The drop off point was listed as a U Haul location, but it was not a truck drop off. The UHaul people at another location helped me out by locating the truck and returning it to their office.

Kelly Whitley 
Rating:
5.0

Great experience at the lawrence location.

Lynate Pettengill 
Rating:
3.0

The building was a little hard to find at 1601 w 23rd street. Ste 200. I would suggest some bigger signs on the front. Other than that everything was great.

CHRISTINA GRAMMER 
Rating:
3.0

Customer did not leave a comment.

STEFAN PUGH 
Rating:
5.0

It would have heped the representative at the drop off location that I chose in Lawrence KS i someone would have put my info in the Uhaul system correctly so the representative where I dropped the truck off at would not have had to drive it across town to drop it off at another location. They were so very accomodating and helpful even though my reservation was NOT in their system like it should have been.

Heather Lowe 
Rating:
5.0

Drop was great.

Jerold Norris 
Rating:
3.0

Customer did not leave a comment.

Micah Kough 
Rating:
5.0

The location was out of padding blankets. The truck was a bit dirty on the outside and in the driver’s cabin, but the storage compartment was clean. I was not able to figure out how to readjust the rear view mirrors - no button / impossible to readjust manually.

ZARINA ALFERS 
Rating:
3.0

Trying to pick up and return the truck through online was a mess. I got rejected for both multiple times which really set me back on my move and I got charged extra for the return because the odometer picture wouldn't be accepted

Dylan Stroble 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Williams 
Rating:
5.0

Customer did not leave a comment.

Gena Scott 
Rating:
1.0

Was called twice to switch locations because the one closest didn’t have supplies. I showed up at this location and they had none of the supplies I needed. I had to drive across town and they didn’t have the supplies either.

Kaitlyn Maschler 
Rating:
3.0

It was not open when we dropped the vehicle off so we did remote check in.

Candy Coonfield 
Rating:
5.0

Customer did not leave a comment.

Chris Adams 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HARTIN 
Rating:
5.0

Customer did not leave a comment.

ROGER SPITLER 
Rating:
3.0

Customer did not leave a comment.

Melissa Hahn 
Rating:
1.0

I would only recommend if they go into the store We were supposed to have a 24/7 pickup after hours. By 11 pm that night I still did not have a truck. They sent us to Ottawa Ks and the truck was actually in Kansas City Kansas over 2 hours

Emily Valencia 
Rating:
5.0

Customer did not leave a comment.

Gregory Hildenbrand 
Rating:
5.0

Excellent help from the counter attendant! He held a wallet for us that had been left in the truck cab. SO grateful!

Cynthia Stewart Grant 
Rating:
5.0

Make sure truck is fully clean. There was food sauce cup on passenger side dashboard.

Jacklyn Grant 
Rating:
1.0

No one answered phone. Not marked where to drop off. No one called back.

Mitchell Wright 
Rating:
5.0

Customer did not leave a comment.

Andrew Pineda 
Rating:
5.0

Duncan was friendly and easy to work with. He went out of his way to make sure I was happy with the truck.

JAMES SHARP 
Rating:
5.0

Customer did not leave a comment.

BLAKE WINGERT 
Rating:
5.0

Customer did not leave a comment.

Jacob Brotbeck 
Rating:
1.0

My understanding was that U-Haul were to close at 3pm on 24 Dec 2020. This office was closed at 1:46pm.

CURTIS COVEY 
Rating:
1.0

Had a 4:00 reservation I got there before 4 Location had sign in window be back at 430. Thought it was set up would I wouldn't have to go to a counter. Check-in online said go to counter. Finally got a truck by 5. So I had (paid) movers waiting on truck for an hour. Paying 4 people by the hour.... Screwed us because your system failed me

Patricia Goodlett 
Rating:
4.0

Customer did not leave a comment.

Richard Thomas 
Rating:
3.0

Ordered a dolly and was not in the truck when I arrived. When I called, there was not one available. Had to have it refunded but made my moving alot harder than it shouldve been.

Victoria Welch 
Rating:
4.0

Easy to park, good staff, accommodating location for key drop off location. Parking lot not crowded (but technically not a uhaul truck depot).

Richard Pierce 
Rating:
5.0

Customer did not leave a comment.

Yasine Marouazi 
Rating:
2.0

I did the ride share option, it was a horrible experience, half the time the app did not work and I had to go back and re-input the pictures and descriptions. I had to dispute everything because there was dents, dings, and scratches throughout that were not marked. A horrible experience......definitely not worth admission....Not to mention I checked into the app before the store closed, it was not working, called the store continually from 4:40 - 5:00 PM, even though they closed at 5:00 PM no body answered so I could arrange to pick up the truck at 5:00 PM with a person. I hurried down to their office before 5 PM and there was nobody there.........frustrating......why close at 5 PM if you are not there until 5 PM.......will never use this site again.............................

James Meyerhoffer-Kubalik 
Rating:
3.0

I placed NA only because I had to follow up with them to get the truck return done. It was due back that Saturday, but able to return it on Friday. Otherwise went smoothly.

Paul Freese 
Rating:
1.0

Winch windshield was dirty inside and out, floorboard was dirty and the back storage component had stains on it and smelled.

Jacqueline Murphy 
Rating:
5.0

Customer did not leave a comment.

Mandy Sullivan 
Rating:
4.0

Better explanation of the mobile pickup option

Jack Wilson 
Rating:
3.0

Signs for after hours were unclear

Deanna Parsons 
Rating:
3.0

Customer did not leave a comment.

Ben Wilson 
Rating:
5.0

Customer did not leave a comment.

Ronald Hall 
Rating:
4.0

Customer did not leave a comment.

Dawn Mortenson 
Rating:
3.0

I waited 2 hours for my truck which made me pay movers for not working. The truck was dirty inside- but I didn't take a picture because I had to get moving. The supplied I had paid for were not in the truck. It was a horrible experience.

Sheryl Frykholm 
Rating:
5.0

Did not personally see or use … received above from Son who made the final arrangements.

WILLIAM HUSSONG 
Rating:
3.0

Dont charge for miles not used.

Richard Dudley 
Rating:
5.0

It was a very good experience

Roger Hood 
Rating:
5.0

Customer did not leave a comment.

Richard Seagraves 
Rating:
3.0

Customer did not leave a comment.

Nancy Bieberly 
Rating:
4.0

Customer did not leave a comment.

Michael Barrett 
Rating:
4.0

Customer did not leave a comment.

Jemmy Lesmana 
No reviews have been submitted for this location.

Additional Services at this Location

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