Comentarios de los clientes para University Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de University Rentals

Clasificación general:

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Phillip M.
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El cliente no dejó un comentario.

Cheryl C.
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Oil was low in truck upon pickup. Large crack in windshield which I had to report.

lee M.
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needed wifi inside the store, had to go outside to complete my checkin

Luke K.
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El cliente no dejó un comentario.

Saber S.
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El cliente no dejó un comentario.

Leah A.
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Was already closed but he saw us and went above and beyond and stayed to help us return.

Thomas K.
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El cliente no dejó un comentario.

Charlesharrison M.
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Very friendly staff

Renee B.
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I had to change my reservation to this location which is further from my home, but I was so pleased with the service. This will be my rental location from now on.

Carissa W.
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When I turned on the van, I got a message on the dash that said the front and rear right tires were low and to add air. I looked at both tires and they were indeed, slightly flat. I walked back in to ask about this and was told it was just the sensors and not to worry about it. Flat tires make for harder driving and worse gas mileage. This was a little annoying. The app also did not work for my check in process. It wouldn't allow me to add a photo of my license and logged me out when I tried. Otherwise, a good experience. Friendly staff members.

Robert D.
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The worker went above and beyond what I expected he help me work out the issue I had. Great service all around

Matthew S.
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This is an excellent locale with above and beyond service. The gentleman, and he is a true gentleman, working the counter on 9/29/20 between 12pm and 2pm is friendly, extremely helpful, and just a really nice guy to work with. He gets you your truck fast and takes the return fast, and will also recommend good BBQ!

Kevin E.
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El cliente no dejó un comentario.

Matthew S.
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The online check-in via the UHaul app was terrible. It asked me to enter 2 alternate contacts, whom I had entered previously when reserving online. Then the app demanded that I enter at least one new contact with a different phone number. This then failed, the help desk failed, and I spent 15 minutes struggling with it because the store manager could not get into the system because I had already started the process. Finally UHaul of their own accord cancelled the reservation, which allowed me to do a pick-up as a walk in via the store. The manager was very kind, understanding and helpful, he was astounding. The app was not. I will never use the app again to check in. I recommend you fix that flaw, it almost made me want to switch to another truck rental provider. You were saved by a good store manager.

Bryan M.
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El cliente no dejó un comentario.

David J.
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The vehicle was not on a full tank of gas like indicated and I returned the vehicle in the same condition that I picked it up and was charged extra for 1.9 gal. Of gas. I don't agree with this. If you would like the vehicle returned on full then it needs to be picked up on full. Thank you.

Zhe Yu O.
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Great customer service from representative in-store, really appreciated the kind and professional attitude

Angela W.
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El cliente no dejó un comentario.

Nora W.
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The person at the front desk (I think Scott Prestler) was extremely helpful and friendly. He made the process easy and clear.

Richard L.
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El cliente no dejó un comentario.

David C.
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El cliente no dejó un comentario.

Rodney P.
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Unhooked trailer and took care of everything.

Misty O.
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El cliente no dejó un comentario.

lindsey S.
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El cliente no dejó un comentario.

Jorge V.
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Great customer service

James S.
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Truck not swept inside. One clerk check me in while another clerk was jamming to music and singing. This was unprofessional.

Tommy D.
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El cliente no dejó un comentario.

Steven M.
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I just wish the people helping me move were as efficient as your staff.

katrina J.
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The guy who checked us out and rented us the truck was very rude. All he was a wanna be tough guy with low IQ. Never rent from you again

Stephanie G.
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El cliente no dejó un comentario.

Kelly D.
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Online check in at this location is terrible due to bad internet access. The gentleman at the store were great. I wish I wouldn't have chosen the online check in option. It took 35 minutes to get approved.

Stephanie G.
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El cliente no dejó un comentario.

Kevin N.
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Could not improve on my experience and I will use them again.

JORGE V.
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Excellent customer service. Thank you

Jeffery S.
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El cliente no dejó un comentario.

Jean S.
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El cliente no dejó un comentario.

Andrew L.
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I did not receive confirmation after dropping off the cargo trailer at University Rentals on Friday morning August 21, 2020.

brad B.
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El cliente no dejó un comentario.

Jennifer S.
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El cliente no dejó un comentario.

Natalie K.
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My reservation was double booked so the truck I was supposed to have was driven off by someone else. Fortunately, the people working there were able to quickly get me a new truck. Unfortunately, the man helping me told me to “stand there, look pretty, and be patient” which made me infuriated and embarrassed as a woman. And one of the men took off his mask while he was figuring out what to do about the truck.

Tessa M.
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El cliente no dejó un comentario.

Sally T.
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This location is excellent, the only location that don't screw you, thanks for your great service

JIM H.
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El cliente no dejó un comentario.

Ryan N.
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El cliente no dejó un comentario.

Ann M.
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El cliente no dejó un comentario.

harry D.
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The crew at this location made the experience so much fun. Special Crew. Thanks

JOHN DUANE K.
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El cliente no dejó un comentario.

Gregory J.
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El cliente no dejó un comentario.

Ruhui C.
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Friendly staff and thank you. But have no idea how 10 miles of driving could burn 4 gals of unleaded gas.

steven F.
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El cliente no dejó un comentario.

David U.
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Why do all uhaul dealers seem shady? It must be an easy business to get into, based on the ones I have seen. I rented a truck for one day, point to point. But I had to pay to have it for 3 days. This is definitely a racket of some type and likely helps to explain the shady nature of the proprietors.

Lorrie O.
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El cliente no dejó un comentario.

Deborah D.
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El cliente no dejó un comentario.

Melvin M.
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No issues at drop off.

Matthew F.
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Quick service. They were organized and made the process easy.

Spenser M.
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Very friendly and helpful.

STEVEN S.
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El cliente no dejó un comentario.

MARIA W.
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friendly and easy rental - thank you!

Thomas J.
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Tried charging me an extra day after telling me it would not be. Arrived to drop trailer off before store opened. Someone assisted and said no over charge. Not twenty minutes after i left a email arrived with a one day over charge. Was told over the phone that it was taking care of and money would be refunded and a new email sent. NEVER GOT A EMAIL. Your a national company ! Quit trying to scam !!!

Michael C.
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El cliente no dejó un comentario.

Jill B.
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El cliente no dejó un comentario.

william S.
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We were charged $130 to drop off our uhaul trailer.

Anita B.
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El cliente no dejó un comentario.

barry P.
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El cliente no dejó un comentario.

Christopher G.
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Very helpful would rent here again!

Michael H.
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Nice helpers!

Glenn G.
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El cliente no dejó un comentario.

Mary R.
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Easy pick up and drop off - no complaints! Man that checked me In was nice and wearing a mask

Michael H.
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El cliente no dejó un comentario.

PAUL K.
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El cliente no dejó un comentario.

Geoffrey B.
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El cliente no dejó un comentario.

Joshua S.
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I was charged incorrectly. I drove 4 miles and someone wrote the mileage on the odometer down incorrectly. When I called to get this dealt with. I was told they would get back to me and they didn't call me back. Additionally, the wait to get my truck took a while (30 minutes), even though I had a reservation. I do understand that there were a lot of people and it was a hectic time.

Andrew C.
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The truck was filthy and smelled like someone had left piss in a cup brewing in the cab. We were told it would be .50 a mile they charged us 1.00... and when we called due to the smell and the truck being I cleaned the phone went to someone's personal voice mail. We never received a call back. I will never rent from this location again and am horribly disgusted their affiliated with uhaul.

james B.
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El cliente no dejó un comentario.

Carlos M.
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Everything was fine

Joey T.
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Great experience all around. This is how it should work- easy pick up...easy drop off. Thanks!

Christopher M.
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30 minutes after renting, I received a voicemail from one of the desk personnel (Scott?), telling me I needed to move my car because it was blocking customers. I didn't leave a car there - seems like perhaps that's something they should take note of. 20 minutes later I received another voicemail - this one rude and condescending. There's too many choices in where to get rentals to put up with treatment like that.

Rachel P.
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El cliente no dejó un comentario.

TERRENCE W.
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El cliente no dejó un comentario.

Robert K.
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Front desk worker who checked out my truck was awesome!! He was very friendly and he helped every customer in a timely manner. His passion for his job really improved my experience with U-Haul and he is the reason that I have a flawless 5-Star review.

DERRICK S.
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El cliente no dejó un comentario.

todd T.
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Biggest downside is that the inside smelled of smoke really bad. I would probably pay more to have a vehicle that was smoke free.

alannah K.
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El cliente no dejó un comentario.

Tammie E.
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El cliente no dejó un comentario.

Martin R.
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Cargo van was in tip top shape and ready to go! Mobile app made check-out and return super easy. Be sure to have your license with you :)

Amey Avinash T.
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El cliente no dejó un comentario.

Alain B.
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El cliente no dejó un comentario.

John P.
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It was great

Kimberly L.
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Customer service/location pick up was very accommodating and friendly especially with last minute changes. Vehicle was very clean. thank you

Twyla C.
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El cliente no dejó un comentario.

suyash B.
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El cliente no dejó un comentario.

Derek M.
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El cliente no dejó un comentario.

Gilbert H.
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Both the guys working there are always really nice and helpful - I always use this branch whenever my kids (and my money) go to IU!

Kore H.
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El cliente no dejó un comentario.

SCOTT B.
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El cliente no dejó un comentario.

cheri H.
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Everything about uhaul I have always loved using uhaul u get a real experience and the customer service is great! If I had to rate u on a scale of 1 to 10 I would give u a solid 9 cause not everything is perfect!

Steven F.
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El cliente no dejó un comentario.

Jonathon K.
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El cliente no dejó un comentario.

Christopher R.
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El cliente no dejó un comentario.

Dewen L.
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El cliente no dejó un comentario.

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