Customer Reviews for University Rentals
(Distribuidor de U-Haul del vecindario)

2626 comentarios

711 W 17th St   Bloomington, IN 47404

(812) 330-1278

Horario

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(812) 330-1278

711 W 17th St
Bloomington, IN 47404

Services at this Location:

Horario

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy F. 
Clasificación:
1.0

It is too costly, we are filling the gas and paying complete money , I don't understand why should I pay again per mile . This is really money collecting, it is really hard to use this service for middle class people

Reddikumar M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
2.0

I had to go home and wash my clothes after I rented a vehicle the stench of cigarette smoke and ashes all throughout the vehicle was so bad you guys should give me a refund after you read my review.

Joseph D. 
Clasificación:
5.0

Treated like customer should be treated and made me feel wanted and felt important.... great group of men working on streets...

CHRISTOPHER B. 
Clasificación:
3.0

My name is Andrea Seitz. I rented the Uhaul with my credit card and you are sending this email to Andrea Seitz. But for some reason you keep asking my brother in law Dan Roberts questions

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alysia W. 
Clasificación:
5.0

Another U-Haul location messed up my reservation and didn't have a truck for me. This location was able to help us out and get us a truck last minute!

Shelby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathron D. 
Clasificación:
5.0

The app was a little confusing and difficult to use.

Christie S. 
Clasificación:
5.0

Nice staff I appreciate the flexibility

Jamal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

Very respectful and easy to get to the lot and return the equipment

Fred M. 
Clasificación:
5.0

Great crew with good customer service skills.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
4.0

The truck drove terribly. Had to fight it to keep in the lane . Better when empty but definitely worse on interstate. Couldn't drive over 50. Loud air noises as if door open but wasn't . Took $75.00 in gas for an 80 mile trip. Not good experience.

Debra H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheryl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyrena R. 
Clasificación:
3.0

Nor a very helpful staff

Sonya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
3.0

Reserved in Bedford months in advance but still had to pick up on Bloomington.

kenneth Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason B. 
Clasificación:
5.0

The computer was slow the u haul website needs to be updated

Brad W. 
Clasificación:
5.0

Jason helped me out and was polite, helpful and had me out the door in less than 10 minutes ! I would recommend this location to anyone any time !

Jason B. 
Clasificación:
5.0

Quick and easy very friendly will definitely use them again!!!

FRED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg W. 
Clasificación:
5.0

flagged is when they go to rent again. How is this possible in 2021?! If an EAlert is place, send a notice to everyone with that name in your database. I was informed also that all records of EAlerts are deleted instantly so there is no way to know or understand more about this incident. Lame.

KELSON B. 
Clasificación:
1.0

Staff could not be rude and could be wearing masks.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

Everything was as expected, truck was right out in front and easy to access, much appreciated.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
4.0

Wash the mirrors and windows - I could barely see out of them to drive away from the lot - literally mud obstructing the view

Gary G. 
Clasificación:
5.0

A bit much paperwork but good experience

LUKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

The employee was very helpful for our first time renting a truck and it was very easy and quick finding the right truck and him explaining everything. It couldn't have been any better of an experience.

MICHAEL H. 
Clasificación:
4.0

I don't feel like the importance of the process of after hours drop off is explained as being extremely important. I'm getting billed for fuel only because the drop off is saying the truck wasn't full (after hours). Luckily I paid with debit and have receipts.

Bradley W. 
Clasificación:
5.0

Awesome customer service

Annette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brenden F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kakhramon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
1.0

I went to reserve a pickup truck the morning before and placed my debit card. I went to pick up the truck at 5:00am the next morning and drove it to the north side of Indianapolis. I was sent a text by these 2 numbers 812-349-8353 on 7/25/2020 at 9:37am. it said bring my truck back. Then I was sent another text same day that said Good morning it is urgent that you call us you are driving a truck without a registration 10:28am. Which was a lie. The registration was in the glove box. So you can imagine how upset I was. I was to have the truck until 2pm that afternoon. I was going to purchase a camper and had to cut my time extremely short. I never got the camper that day I didn't have time. I still have the texts. I am so dissatisfied as to what happened that day. When we (my daughter & I ) got back to University Rentals 711 W. 17th Str. Bloomington, IN, we found out that they had over booked the truck .I feel that feel that I should receive my money back. When I go to rent a box truck to move I will probably go with Hertz. I feel that I was unjustly taken advantage of. I have let friends and family know of what took place. I feel a full refund should take place. I didn't even get a discount and I was the one being taken advantage of. If this is how you do business then the Better Business Bureau needs to be contacted.

Rosemary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
3.0

I left a debit card in the van How soon can I retrieve it?

Gwendolyn J. 
Clasificación:
3.0

The 26' truck needs engine work (missing bad on acceleration). Had to stop and put oil in it aslo. Had loose steering. Cargo lights inside box didn't work. Middle seat belts stuck under seat. Ramp was hard to get in and out of carrier. The truck rode like a wagon. I hate to see my final bill.

Dennis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
4.0

There was a 30 min delay in the process due to computer issues. Otherwise everything was excellent service.

Daren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley B. 
Clasificación:
2.0

U-Haul Services were terrible, used the truck for 5 minutes, drove 5 miles and charged $150. Corporate office has terrible customer service and was very rude, acted like I was annoying her the entire time. Would not recommend to anyone in the area, go to a different location in town.

Brianne N. 
Clasificación:
5.0

The operator was very friendly and informative and helpful.

BILLY B. 
Clasificación:
5.0

The man working here was friendly and enthusiastic. He responded to my arrival quickly and got me back on the road. When I arrived he was cleaning out another vehicle making sure that when needed it would be ready. Not only on your behalf but any company would be well represented if their employees were this welcoming.

brian C. 
Clasificación:
5.0

The staff was quite friendly and helpful! They even took extra time at the end of their day to help and chat with us.

Heather H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
2.0

Customer service needs to improve. If someone's following Uhaul's online protocol for renting a UHaul, try to not pull behind the guy and yell for the keys. Let him finish the fucking prompts.

Zach O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Scotty was Awesome and accommodating! Took care of everything I asked about. Very customer friendly. Great place

SCOTT R. 
Clasificación:
5.0

Have wiring harness adapters in stock. Having arriving I found I had to drive back to the west side of town to pick up an adapter. Have a way to tie up the wiring harness, at some point during the trip the harness drug on the ground and became disconnected. U-haul website would not let me input my vehicle information. U-haul website does NOT give you prices on trailers.

Jim S. 
Clasificación:
5.0

Scotty was so great to meet and work with. Great personality and energetic! I feel I made a new friend. Thanks for the great service Scotty! Hope we cross paths again.

Mike D. 
Clasificación:
5.0

Easy drop off. Good service.

James B. 
Clasificación:
1.0

The guy who did my paperwork was not good, unprofessional, the trailer was really beat up and he charged me twice the amount that everyone else charges. Where can I complain about that location? George

George S. 
Clasificación:
4.0

I dont think really anything. Was fast and friendly help.

Amanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

oluwatobi S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

This was my first time using U-Haul and everything went nearly perfectly. Would be hard to improve the service.

Michael S. 
Clasificación:
5.0

SCOTT IS THE BEST! SO HELPFUL, NICE AND HE MADE IT AN AMAZING EXPERIENCE! 10/10

kylie H. 
Clasificación:
5.0

All the folks here are wonderful to work with, from the owner to the employees, you always get friendly, knowledgeable service. Plus they have the convenient hours no one else has. University Rentals is my go to when needing to rent a Uhaul and should be yours too!

Melisa G. 
Clasificación:
5.0

Scottie did a great job for us over there! Much appreciated -

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy M. 
Clasificación:
3.0

Truck broke down

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
5.0

Oil was low in truck upon pickup. Large crack in windshield which I had to report.

Cheryl C. 
Clasificación:
3.0

needed wifi inside the store, had to go outside to complete my checkin

lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saber S. 
Clasificación:
5.0

Was already closed but he saw us and went above and beyond and stayed to help us return.

Leah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
No se han enviado comentarios para esta ubicación.

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