Customer Reviews for Universal Detailing LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Well overcharged!! Will be calling Monday. Made a reservation, got there and the guy wasn’t there. Had to wait till he got back then when I returned the truck I was overcharged.

Rating:

5.0

Very nice friendly service!!

Rating:

5.0

Good experience

Rating:

3.0

When we picked up the uhaul at the previous location the tank was half and they said to fill it up to the same marker when returning it. We did so and yet we still had an additional fee for the gas added. We filled 30-40$ in gas in which makes it about 10 miles per gallon put in and we still got charged additional.

Rating:

3.0

More Road Signage

Rating:

5.0

Very friendly employees.

Rating:

5.0

A very good place to rent a truck. I met a business-minded and very friendly attendant who knows how to treatment a customer to come back another day. Thanks a lot.

Rating:

5.0

The reservation was for 9AM but I didn't pick up the U-Haul until 10:45 -11. I used to for 2 days not 1 but called and informed them! I was charged for 3 days even though I had the truck back at 10:30 the day it was due back. So I was charged for 3 days not 2!

Rating:

5.0

Great location

Rating:

4.0

The proprietor at this location is very helpful and professional. Highly recommend!

Rating:

5.0

Amazing customer service.

Rating:

5.0

Sebastian is a fantastic host and great neighbor. Keep doing a great job! Appreciatively, Sam and David

Rating:

5.0

Had an excellent experience with the staff. location was convenient and it is in another small local business. I would always prefer to work with the local sites as opposed to the corporate stores.I will absolutely use them again and I highly recommend to others that they work with their local contractors.

Rating:

1.0

I scheduled a truck for 6pm EST. I waited at the location for forty-five minutes before the person who knows how to process the reservation (who, I was told left just before I got there at 5:50pm EST). Once I got there, I had to repeat information numerous times further delaying getting my vehicle, which I needed to be at a warehouse at 6:30pm EST, almost making me miss my appointment. I will never use this location again. I will use an actual U-Haul location.

Rating:

5.0

The gas guage did not match what was in the contract, and I didn't notice until I was pulling out. This isn't something I would typically worry about, but with the price of gas right now, it added to the cost of the rental

Rating:

5.0

Sebastian was very professional and friendly. I felt very comfortable that I picked the BEST location.

Rating:

1.0

I had a noon appointment. They didn’t get there until 1230. I paid but missed my window to move . Also I got double charge. Which I am disputing.

Rating:

5.0

Great Experience!

Rating:

5.0

Sabastian was nice and professional

Rating:

4.0

We were late picking up the truck but the agent was very understanding

Rating:

2.0

The truck drove weird and the owner left the Dolley and moving blankets in the truck so i didn’t have as much room to use. Was very rude when i showed up to pick up the truck keys and told me to calm down. If i didn’t absolutely need a truck that day i would have just left.

Rating:

1.0

Worker hung up on me

Rating:

1.0

I rented a van or four weeks and all of a sudden they stopped taking payments off of my card without contacting me at all they showed up at my house took the van with over $10,000 with the tools in it the keys to my car and who knows what else and I still have not called me they sent me an email call corporate offices I talk to numerous different people nobody will tell me where my stuff is nobody will tell me how to pick it up they just tell me that I was in $2000 I called them 10 minutes after they took the vehicle trying to get my things out he said he hadn’t been checked in yet then they sent me a bill for $500 for cleaning my tools out of it doesn’t make much sense they send you a phone number and you call it repeatedly and no answer

Rating:

2.0

They charged me for a fee that was not applicable to my returned vehicle. Have yet to get it adjusted as promised. I returned the vehicle before my tome frame was up and was charged a $20 fee saying I returned too late. Not good customer service

Rating:

5.0

UHaul app was having lots of problems. On my phone it crashed over and over. On my mom's phone, when you had the opportunity to take pictures, clicking the "Take picture" button clicked the comment box instead, making it impossible to take pictures. I had to just stop doing the process and leave with the uhaul after taking pictures with the Camera app on the phone so that I had pictures in case there was an issue. Location was great though, no issues with that, but fix your app.

Rating:

5.0

Really glad we came here!! Everyone was super professional and friendly. Quick service. Clean and well maintained Uhaul. Owner is a really good guy, with great conversation. We’ll be back!!

Rating:

5.0

With Universal detailing LLC, I don't it's nothing you need to change any this location. I think it's a great location that's easy to get to. I like the customer service, he handle my situation quick and answer all my questions on spot. I will definitely recommend this spot to my friends.

Rating:

5.0

I feel is better

Rating:

5.0

This is one of the best place to get your U-haul truck fast and easy in & out the door. I recommend you to go here.

Rating:

1.0

I rented the truck at 11 am on Saturday, returned it at 10am Sunday, but was charged for 2 days rental. Calked the rental compant...was told they would call corporate office to change to a 1 day rental...was never called back. Beware of doing business with this company.

Rating:

5.0

Could not find the drop box to leave key

Rating:

2.0

Be more informative. I was never aware that my rental was only for a 6 hour period of the same day, I was under the impression from the time of renting that I had until the next day to return it but it was not the case.

Rating:

1.0

After verifying the pictures outside, I opened the back door to find a huge piece of plastic covering, maybe something that was pulled off a couch. I didn't have a place to throw it out. You had to walk inside the detailing garage itself, instead of a main entrance. Floor was covered in water and soap, nearly slipped. They also did not have all the equipment I ordered. Instead they gave me an appliance dolly instead of a furniture dolly. Definitely not a great experience

Rating:

5.0

Customer service was excellent. Location was convenient and the rental service was fast and skilled

Rating:

2.0

I went for the truck at 5:43 pm and return it at 5:00pm the next day but I was charge 48hrs fee with the excuse that the contract went to 2nd day after 4:00pm. I was soo disappointed.

Rating:

5.0

Very friendly staff

Rating:

5.0

I was able to drop the trailer off when they were closed. First thing the next morning I received an email with conformation they received the trailer. I called to verify and everything was already done with the return process. Very nice person on the phone.

Rating:

1.0

Make sure your representatives know that they need to be at the location for scheduled pick-ups. We had to wait for the associate to show up at the location. The battery in our van was dead and we had to spend the time to jump it. Make sure your associates know to check the vehicles for problems before customers come to collect them.

Rating:

3.0

I suggest having a main entrance for customer's to use instead of having to walk through the work area to a side office. There should be more than one person capable of processing customer orders. Before asking a customer to sign a document indicating no damage to the vehicle allow the customer to inspect first. A customer should be asked if insurance is needed instead of automatically being charged.

Rating:

1.0

I didn't reserve a UHaul under my namw

Rating:

1.0

Contacted Uhaul by phone prior to rental to be told reservation not required. Went to rent a vehicle & location employee stated reservation WAS required, attempted to rent vehicle only to be told we had an outstanding balance of $500 plus which prompted two hours on the phone w/ Uhaul rep. Outstanding balance was not our personal balance & the time involved on phone to remedy the balance issue was not taken off rental contract/period & ended up paying extra day for rental. Told by location employee rental included up to 300 miles but contract (WHICH WAS NOT PROVIDED IN PAPER FORMAT WHEN VEHCILE WAS RELEASED TO US) indicated 200 miles which resulted in extra fees for mileage. Overall terrible experience, contacted Uhaul several times over the course of having their vehicle as well as follow-up with Regional customer Svc in an attempt to remedy all issues but have NEVER received a call back from Uhaul. Will never use this service again & will continue to communicate terrible customer service received.

Rating:

2.0

n/a

Rating:

1.0

Supervisor was late to location - ignorant and disrespectful on phone and handling of situation

Rating:

1.0

No one was there who could get me the key. When i called to say i would be late and asked if that was ok, the person on phone was either high. , greatly distracted or just plain dumb as made me repeat myself several times and didnt know what i was talking about. Truck was clean. Transmission has serious issues!

Rating:

4.0

Continue to work on service to others