Customer Reviews for United States Mechanics
(Distribuidor de U-Haul del vecindario)

16 comentarios

5601 W 35th St Unit 2   Cicero, IL 60804

(773) 733-4976

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(773) 733-4976

5601 W 35th St Unit 2
Cicero, IL 60804

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Rentals are not checked in upon customers returning them. I was never provided with my contract, or receipt when I picked up the rental. What I was told by the location is that they never experienced a system error where they are unable to print and/or email the contract. So I was told once the rental was returned, I should contact Uhaul directly for my paperwork. I contacted your company twice for my receipt. I was advised the rental was not checked in when I returned it and an area manager was contacted and was going to have the rental checked in and a receipt sent. A day later no receipt was received, so I contacted customer service again and was told by the rep that I should call the location again and ask them to check the rental in. As a Manager myself and a customer this was very poor customer service. I finally did receive a receipt ~36hours after I returned the rental.

Melissa A R. 
Clasificación:
2.0

Only b/c the guy running the place was very nice on the phone. "Service" what service? It's all Self-Service and the app fir returning the equipment is a joke.

Sandy H. 
Clasificación:
5.0

Great job 👏🏾

Lavone J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando R. 
Clasificación:
1.0

I came to pick up my rented cargo van but it never arrived on time so they basically told me I could settle for the one that was on flat. I came 45 mins early just to leave 30 mins after me scheduled time. Then who ever had the van before me left all types of trash in the back so I know for a fact it wasn't checked

Khadejah S. 
Clasificación:
1.0

The truck was so dirty and nasty in the inside. I took pictures of the truck because I want to speak with a manager

JAMES B. 
Clasificación:
2.0

This location was way out of our way. I feel that if a customer asks for a pickup location to be in a certain area, not necessarily a specific location, it shouldn't be hard to relocate a truck to one of those other locations in the preferred area, especially when the pickup time is in the afternoon. If the company feels that there isn't a problem with forcing the customer to drive 40 min out of the way, then the company shouldn't have a problem sending a paid employee 40min away to bring a truck to a more convenient location.

Dominic M. 
Clasificación:
1.0

1) Was shocked to find the shop closed. 2) When i tried to speak with the first customer care representative about this situation, they claimed i opted for mobile pick up, although i did not and suggested going online and going through steps to retrieve keys. When i tried following those steps, the system suggested that i came too early and to repeat the process at 2:45 pm ( when my reservation confirmation clearly states a pick up time at 2:30 pm) 3) when i tried to speak with a second representative about this, this time she claims pick up is for 3:45 pm, when my screen clearly displayed time at 2:45 pm. 4) this person clearly had to clue so i asked to be connected to a supervisor. 5) supervisor was extremely helpful who tried to do his part. After this i had to go through series of identification steps with a horrible web page not very convenient, so had to do all this again on an app. ( 1 hour on phone) I had specifically done all this verification process online on the day i booked truck so as to save time. 6) finally when it got to the step of calling a secondary contact, the entire website crashed. 7) The supervisor finally had to make a few phone calls to “ field officer” who finally called me to give combination to the locker to retrieve keys. It was an utterly disastrous experience and will never use U haul ever again and would suggest the same to friends. I had to pay 1.5 hours of unnecessary labour charge for 2 helpers i had hired by the hour.

Chandra Kanth C. 
Clasificación:
2.0

El cliente no dejó un comentario.

David C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANJELICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
4.0

The guy who worked at the gas station was helpful when the uHaul site was not.

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

Francisco was very accommodating. Highly recommended

John A. 
Clasificación:
2.0

Took forever for the rental process even though I booked online. Got charged a $25 for cdw which I declined, place was suppose to open until 3 pm got there at 2pm and no one there. Just awful

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
No se han enviado comentarios para esta ubicación.

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