El cliente no dejó un comentario.Steven S.
Customer Reviews for United Shipping Services
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Don't be charging people twice and making me go through the stress of calling my bank and reporting issuesOluwatobi S.
The young man who hooked up the trailer should have realized the hitch needed to be reversed. It was not put on properly in Laurel but he should have known it was sitting to low even before the trailer was loaded. I took it back to Laurel and they quickly reversed the hitch. The trailer performed properly on my trip.WILLIAM L.
El cliente no dejó un comentario.Monet J.
The building looked abandoned. There was no one there when I arrived. I waited 20 min and took the hitch off myself. When the attendant drove up he was rude and nasty about me putting the trailer where I left it. So rude!!Yolanda S.
The truck was muddy on the tires, mirrors, and floor of the driver's side but still functionalAshley H.
El cliente no dejó un comentario.June T.
El cliente no dejó un comentario.Llauryn H.
The Mobile Pick up Process was tiresome, i had to stand there for 30-45 minutes to do the check in process.Tapan P.
Sales Associate was very helpful to make sure that I was totally informed about usage of the equipment - rented. Several other locations used before over the last 5 years - were definitely not as proactive. In fact, I will make sure to provide U-Haul immediate feedback of any future Negative experiences.Francis Z.
Email or text the combination lock code to customers. I forgot the code and was chatted $20. Better can be done. Thank you in advance for the thechanges to comeDELON K.
El cliente no dejó un comentario.Avery Y.
the confirmation email told me to go to the wrong place; no one called me the night before; the pickup location was closed; the customer service line never got around to me; the chat line required me to provide a second contact which was the first time I was aware of that requirement; the approval issued from the chat line did not indicate which of the numerous lockboxes was the one w/ the key for my truckChuck F.
The location where I was confirmed delivery of my vehicle did not have the vehicle and sent me to this location several miles away. When I arrived there was no one at the business. I had to call two numbers and never got an answer but left messages. A representative did show up and got us checked out eventually. The vehicle provided was dirty in the cab and in the box. Additionally, the vehicle is out of balance. At highway speeds the wheel and cab shook violently. It was a very long and difficult four and a half hour drive due to continuous and harsh cavitation.ROBERT R.
El cliente no dejó un comentario.Shana M.
The app kept crashing and wouldn't let me update the correct milage and then was over chargedVICTOR R.
El cliente no dejó un comentario.Sharann T.
John is the best UHaul agent that I have ever encountered. He was patient and thorough in explaining the rental agreement. He had everything covered in explaining what I needed and what would not be useful for my trip. You need more UHaul agents like United Shipping Services.Robert H.
El cliente no dejó un comentario.Vontrice D.
Nothing but keep doing what they do. Very very helpful. Thankstimothy B.
When I called U-haul I was told the location was open. Not so. Make the check-in process smoother. I tried to check in at home. However, I kept receiving an error message on the website. I don't recall receiving clear instructions (creating an account and downloading the app) for checking in. Also the rep Delfin stressed that I was wearing sunglasses and insisted I removed corrected lenses for the headshot. I took several acceptable pics of myself and driver's license. It wasn't until I called U-Haul, after trying to check in for 45 minutes, that I received decent customer service. Once I got inside the rental it was filthy. The truck was not cleaned for a rental and don't look like had it been cleaned for some time. This location has to do better. I do apologize for not checking in when I returned the rental. I took a pic of the odometer and gas gauge and thought I could upload it on the app. Now I know it has to be a live pic.latonya A.
El cliente no dejó un comentario.Tiffany C.
John, at the pick up location, was extremely helpful and very informative... He covered every detail including what to expect upon returning my rented trailer...Murrell H.
El cliente no dejó un comentario.Gloria L.
nice facility but not as inviting as most of the U-haul locations. I did not get confirmation of my drop off sent to my e-mailJoseph W.
Get all trucks power steeringShirley M.
The gentleman was absolutely amazing to deal with. I couldn't be happier with the entire experience!THOMAS D.
The gentleman that handled may truck rental was informative and very pleasantDeborah B.
I made arrangements to pick up the truck before store hours. I ordered several dollies and they were not in the truck when I picked it up. I had to go to another U-Hual location later in the day to get one dolly (I ordered three).Brent O.
El cliente no dejó un comentario.Sandra S.
Keep up the good customer serviceConsuela J.
El cliente no dejó un comentario.Deidre H.
because i did not stay to check out the man there said he would check me out later then call me with a high payment.we only went 2 to 3 miles the most i was later charged for 10.32 for over the mileage and 8.00 for something else i should have not let them check me out later never again to any body who would use this u-haul please be very very careful and if they tell you good to go tell ,them i would like for you to check it out now with me because they have your credit card and charged you a higher payment. i would never use this one again. and they no what they were doing. they have done this type of stuff beforeChester P.
El cliente no dejó un comentario.Karen E.
The customer service at this location was awesome. I only needed a car tow dolly for a few hours (not a big dollar rental), yet the guy was incredibly helpful and attentive. He really took his time with me and ensured everything was safe and functioning perfectly. This U-Haul location is certainly my first stop before any others in the future.Jonathan F.
Mr John was excellent. Location, equipment and service was outstanding.Robert F.
El cliente no dejó un comentario.Aynice U.
El cliente no dejó un comentario.aniel M.
El cliente no dejó un comentario.Tosha J.
Everything was great!Avery L.
El cliente no dejó un comentario.Aynice U.
Hass to be one of the most inconvenient experiences ever. I rented the truck and was told to go in to pick up my keys. The location was closed due to an emergency. I was forced to take the next truck higher and to pay more money because of the inconvenience. On top of that the automatic feature Where I can use my phone to open the truck did not work because the code the company gave me was wrong. I was standing outside in the cold giving two entities a telephone call. There are the owner of the location should have called the main U-Haul to let them know not to send anyone to the location and also they need to work on making sure the right information exists so customers are not embarrassed and standing in parking lots looking like they don't know what they're doinggerald W.
John is the MAN!! Really appreciate all his help and insight. Didn't have a hitch pin so he directed me to Pep Boys which was a 3 min walk from his location where they have a multitude of choices.Charles C.
Attendant was very pleasant as always.Terry W.
Mandatory vehicle interior clean up.Charles G.
Great Service and management!!Tony S.
El cliente no dejó un comentario.Lysa A.
This location had EXCELLENT SERVICE ALREADY & JOHN WAS A BLESSING!!!!!Malinda J.
El cliente no dejó un comentario.Kevin B.
Nothing! John was very helpfulalan M.
John is always so accommodating, really a great guy!Chris Y.
El cliente no dejó un comentario.Denzel M.
The guy that ran the place was stellar. Made things easy and convenient for me.Denzel M.
El cliente no dejó un comentario.Earl S.
Nothing for now.Nnamdi O.
Every thing is okay for now ExcellentTunde I.
The attendant was friendly and helpful.Kellie Ann K.
El cliente no dejó un comentario.Clarence A.
You may have to review downward the $/mile as it were for peak and off peak.Oluwasanmi A.
The representative was. Very. good to his client.Annemarie F.
El cliente no dejó un comentario.jasmine J.
El cliente no dejó un comentario.Gbemisola O.
El cliente no dejó un comentario.Yemisi R.
El cliente no dejó un comentario.Dana F.
I realized the attendant didn't explain to be that I could go to uhaul.com and check in the return after hours to avoid $20.00 charge Its unethical by the way The track spelled cigarette and i am allergic to cigarette.... I realized while away on the road.. hope I cam get my $20.00 fee back for next day return that never happened... vehicle was returned after 3 hrsAnthony W.
There were stink bugs in the back of the Uhaul and I bought those stink bugs into my home because they got into my boxes!Marcus B.
El cliente no dejó un comentario.Juwan H.
El cliente no dejó un comentario.Tamia C.
Everything was fine from customer service to cleaniness of the vehicle being clean.Jacqueline H.
Hire more staff like John. He was amazing and very professional and helpful.Janine D.
Customer service was excellent. Owner was very informative and walked us through the entire process.Brittnie H.
Keep up the excellent serviceEchezona U.
El cliente no dejó un comentario.Arthur M.
El cliente no dejó un comentario.Carole M.
Nothing, my experience great as was.Gloria J.
El cliente no dejó un comentario.FAY H.
Update entrance to the locations to reflect it's an office for business. Now, this looks abandoned.Chukwudi N.
El cliente no dejó un comentario.Palesa C.
El cliente no dejó un comentario.Grady B.
Customer Service was the best. Very professional and courteous.Terry W.
El cliente no dejó un comentario.Molly R.
El cliente no dejó un comentario.Mariam G.
El cliente no dejó un comentario.tyra B.
El cliente no dejó un comentario.Talisha M.
Nothing. John is excellent!Jay D.
El cliente no dejó un comentario.Rebecca P.
The customer service was perfectKenneth B.
El cliente no dejó un comentario.Rosalind L.
El cliente no dejó un comentario.Benjamin T.
El cliente no dejó un comentario.Akinjide A.
El cliente no dejó un comentario.Chinedu O.
John is amazing, he always goes the extra mile to accommodate us, he even opened up early just for us to have this rental! He's the reason we continue to use u-haul.Christopher Y.
BEST CUSTOMER SERVICE EVERYTIME!!!!Zanjala R.
El cliente no dejó un comentario.jamal B.
Customer service was excellentSpencer B.
This is the best experience I ever had renting a truck - John provided superior customer service and I will recommend to all my colleagues.David P.