Customer Reviews for United Business Center of Tampa
(U-Haul Neighborhood Dealer)

884 reviews

5002 W Linebaugh Ave D   Tampa, FL 33624

(813) 234-4549

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: 8:30 am–11:30 am

Services at this Location:

Contact Us

(813) 234-4549

5002 W Linebaugh Ave D
Tampa, FL 33624

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: 8:30 am–11:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best , will be back for future business.

AARON E 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
3.0

The employees are friendly and nice

Michael N 
Rating:
1.0

I have done a lot of rentals from U-Haul's over the years but this was the worst condition I have seen for a 2 axle trailer. I don't know how a manager could send this trailer out like this. When I arrived at the trailer the floor was coated with debris from a construction site. Nails, screws, wood chips, sand and some type of coating on the floor that looked like dried concrete and something else. This was the only trailer they had and we had no time to shop other locations due to time restraints for that day. The worker swept the debris out the back crack of the ramp without ever putting the ramp down. When we got to our location in another town we found out that the 150 tailgate ramp spring was broken and could have easily broken someone's foot if they had been standing there. Uhaul never told us about this! We finally found out what was also stuck to the floor that the sand had covered up. It was TAR and it was gooey soft because the Florida sun was at work that day. We had to sacrifice some tarps so it would not get all over our shoes and stuff. I returned the trailer that evening and dropped it off after hours and called the location and left a message about the condition of the trailer but no one ever bothered to call us back. This must be a Franchise location for Uhaul. All they had to do was to take the trailer out of service and I would have gone to another location. But they wanted to make $37 off of me......

David S 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Customer did not leave a comment.

Freddie F 
Rating:
5.0

Dennis was kind and professional.

Robeet B 
Rating:
5.0

Customer did not leave a comment.

MinhKhuyen L 
Rating:
5.0

Personnel was polite, precise, knowledgeable, and above all BEST IN CLASS EXPERIENCE!!! Front desk would be the reason I come back to this specific location again and again!!!

Angelina V 
Rating:
5.0

The owners were fantastic. Friendly and helpful. Great experience.

Michael C 
Rating:
5.0

Despite the initially reservation being changed to this location , this location made my experience seamless and easy! I would highly recommend the u store location on linebaugh if you want a professional yet personalized experience.

Lindsey B 
Rating:
3.0

Over charges

Michael S 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Customer did not leave a comment.

Carolina G 
Rating:
5.0

Servicio excelente gracias por la ayuda con el idioma

reynaldo g 
Rating:
5.0

Easier app check out.

James B 
Rating:
1.0

The guy at the front desk was extremely rude. This was my first time and will never use U-Haul again.

Natisha M 
Rating:
4.0

Customer did not leave a comment.

RONALD G 
Rating:
5.0

Customer did not leave a comment.

Steven O 
Rating:
5.0

Customer did not leave a comment.

Jack M 
Rating:
5.0

Customer did not leave a comment.

Caitlin L 
Rating:
1.0

The staff at that location were extremely rude at both Pick up and Drop off.

Alexandria L 
Rating:
5.0

Customer did not leave a comment.

Tiffany P 
Rating:
5.0

Excellent customer service and equipment in excellent condition

Tilette S 
Rating:
4.0

Having to pay for four days rental when I only needed it for two is really a problem, it’s not fair. they shouldn’t advertise daily prices. If they make you pay for four days when you don’t need it for four days .It makes it like a scam.

Vincent L 
Rating:
5.0

Customer did not leave a comment.

Bret B 
Rating:
5.0

Always friendly staff. The process of renting trucks is really easy there as well. Some other locations are really busy and confusing. I always choose this location for the friendly employees and easy rental process!

Valerie R 
Rating:
3.0

Customer did not leave a comment.

Hadar B 
Rating:
5.0

This rental location is awesome. So professional and friendly

Steven S 
Rating:
5.0

Customer did not leave a comment.

virgen m 
Rating:
5.0

Nothing

Vincent L 
Rating:
4.0

Customer did not leave a comment.

Alexandra L 
Rating:
5.0

Customer did not leave a comment.

Kristy T 
Rating:
4.0

Update your soft wear your cumputer system is too slow

Devon H 
Rating:
5.0

Customer did not leave a comment.

Byron R 
Rating:
5.0

The people working were both friendly and extremely helpful.

Kerenza V 
Rating:
5.0

Customer did not leave a comment.

Francisco R 
Rating:
3.0

Customer did not leave a comment.

Elvis R 
Rating:
5.0

Customer did not leave a comment.

solanch q 
Rating:
5.0

Customer did not leave a comment.

Dave M 
Rating:
5.0

I'm actually the person who arranged this rental not the driver. Wanted to make a special comment on the ladies at the "main" number for UHaul. I am sorry that I can't find the paper that I wrote there names. But both times I called they were fantastic. I think one name was Jessica. They love their jobs and it shows. So kind and helpful!

Scott C 
Rating:
4.0

Customer did not leave a comment.

Yordan G 
Rating:
5.0

Customer did not leave a comment.

DONALD W 
Rating:
1.0

Arrived early (6:30am) for my 7:00am pick up and tried to begin checking in long story short didn’t get the dirty truck until 9:30 after liscense plate was wrong and check in process was force completed so had to keep calling the 1800 number causing delays truck was filthy so I cleaned it to avoid getting slapped with a few so they can try and say I left it dirty when I received it that way so truck was returned swept and washed inside and out throughout all the ordeal and stress I didn’t fill the tank it was missing 4 gallons says the office staff her name was Lisa she says that 4 gallons of gas costs $21 -.- in what country? Does 4 gallons of unleaded gas cost that much anywho I was told I’d get a reservation garuntee for having to wait and my equipment not being available waiting on hold and for all the hassle which I was very happy about them I drop the truck off 24 hours after I drove it off the lot which was 9:37 I dropped it off at 9:23 or 9:13 I just remembered it having a 9 and a 3 at the end but not 9:3_ she threatened to have me charged for a second day then realized I didn’t get the truck until 9:37 so why would I return it at 7 when I didn’t get it under 9:30 anyway she charges me for the gas I ask her about the refunds and garuntee and she says they don’t do that uhaul does and then I end up on the phone with uhaul and she says ok I submitted your ticket the manager will contact you I say the manager of the location? She says yes I said well Lisa told me that they don’t do refunds that only uhaul can…representative is mildly confused. Longer story short just stick to your guns these big companies should not be allowed to do this to people.

Kaitlyn S 
Rating:
5.0

Customer did not leave a comment.

Tabitha G 
Rating:
3.0

The truck I rented had a faulty transmission. It took forever to shift from gear 1 to 2 to 3 and was a pain to drive. I would have returned for a different truck but I was short for time and your staff took forever!!'

JOhn H 
Rating:
5.0

The rep was very friendly and helpful.

Gilbert G 
Rating:
5.0

I was completely satisfied - thank you

Sylvia M 
Rating:
5.0

Not too much as I can see places. Always clean trucks. Vans are always clean, expectancy on gas and insurance and other necessities are always explained and offered with respect to the customer. Couldn't be happier. Keep up the great work!

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

GLENDA M 
Rating:
4.0

N/A

Kevin H 
Rating:
5.0

Customer did not leave a comment.

Randy D 
Rating:
5.0

Customer did not leave a comment.

Emma J 
Rating:
5.0

Make sure the equipment is ready for pick up when supposed. I end up getting the truck from the store because I was getting error message from site

pedro g 
Rating:
4.0

The inside of the vehicle, with the exception of the trunk as its to be expected, was very dirty. Even the seats were coated with dirt and stains. There was some kind of splatter on the driving cabin ceiling and visors from previous users that had not been cleaned. There was also a crack to the sliding back door window that had not been repaired. There was also a strange lingering odor. Other than that, the car was reporting low tire pressure, but upon inspection a new tire had just been placed on the van. The pick up and return process was smooth, painless, and very easy. I was pleased with the ease of reserving a vehicle, picking it up, and the vehicle actually being there and ready. For a first time experience renting and using a U-haul vehicle I am pleased. I just wish the car would have been cleaner on the inside.

Caitlin J 
Rating:
5.0

Keep up the great work..

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

DONALD W 
Rating:
5.0

Customer did not leave a comment.

trevor s 
Rating:
5.0

Customer did not leave a comment.

Barbara L 
Rating:
5.0

The staff is amazing. Unfortunately I could not get the truck i reserved. The staff quickly got me into another vehicle. Then when I did a live chat to inquire about the $50 guarantee. The person was very rude, then proceeded to end the chat. I don’t understand why the $50 guarantee is not I applied when there is a change of a reserved vehicle that is not due to the customer request.

Lisa F 
Rating:
5.0

Customer did not leave a comment.

bianca p 
Rating:
5.0

Truck had some minors damage but wasn’t located and mark, but the personnel let me the opportunity to check and mark any damage of truck. Very friendly and professional.

Antonio C 
Rating:
5.0

Customer did not leave a comment.

THAD J 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O 
Rating:
5.0

Customer did not leave a comment.

Ivan O 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Carlos E 
Rating:
5.0

Only issue was the agent made me disconnect the trailer from my truck by myself and it was extremely heavy!

Robert E 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
3.0

Did not like trying to return it and trying to do the link. That was difficult. My phone did not handle it well and I have an android.

janice P 
Rating:
5.0

very friendly staff and very professional and the trucks are maintained.

Arturo M 
Rating:
4.0

Customer did not leave a comment.

BRYAN S 
Rating:
5.0

The staff is friendly and knowlegable. The equipment was clean and well-maintained. Great location!

THAD J 
Rating:
5.0

Very good experience. Just wished store had more moving blankets available at time of rental.

Dean B 
Rating:
5.0

Customer did not leave a comment.

Alex D 
Rating:
4.0

Customer did not leave a comment.

Johann S 
Rating:
5.0

Customer did not leave a comment.

Thomas P 
Rating:
5.0

Lisa and her husband run an excellent operation. It's too bad the actions of U-haul get connected with them. They did all they could on their part to help me make this move and storage better.

Bill H 
Rating:
5.0

The truck was in excellent condition. The staff was very helpful and friendly.

THAD J 
Rating:
5.0

Customer did not leave a comment.

FELIPE S 
Rating:
5.0

Everything went well with great personal service...Give a free 75" flat screen with every rental

Terrylyn B 
Rating:
4.0

Keep up the good work!

Regina B 
Rating:
2.0

It seems disrespectful to me that they are charging you such an expensive mile when you have to pay for gasoline, that should also be taken into account, the Penske company only charged my brother-in-law for 3 days $278 and unlimited mileage, I am not going to use more UHAUL

marlin f 
Rating:
5.0

Customer did not leave a comment.

Guillermo C 
Rating:
5.0

Customer did not leave a comment.

Myrthia A 
Rating:
5.0

Customer did not leave a comment.

Gustavo M 
Rating:
3.0

Fast food cups and trash in cab

Matthew W 
Rating:
5.0

Customer did not leave a comment.

Guillermo C 
Rating:
5.0

I would just like to say that Steve was professional, caring, and helpful.

Kenyatta R 
Rating:
3.0

Improvement from last week

carole c 
Rating:
1.0

Staff personnel leased me a truck that had no working air conditioning. Someone on staff had to know the truck had a problem with sir conditioning system but they leased it out anyway. In addition, had to fill gas tank after leasing unit, truck only had a quarter tank for my use to drive back and forth to St. Petersburg

HERBERT c 
Rating:
5.0

Customer did not leave a comment.

FELIPE S 
Rating:
5.0

No improvement needed. Gina was wonderful!

Deborah D 
Rating:
5.0

Passenger side, rubber separated from door frame. Need to be attended to for repair.

carole c 
Rating:
4.0

Great customer service

Mary Y 
Rating:
5.0

Customer did not leave a comment.

DONALD W 
Rating:
4.0

The smaller trucks were already reserved and I needed a truck last minute, so if the next customer can; call ahead. The staff was quick and professional to get me a truck.

ryan o 
Rating:
5.0

Customer did not leave a comment.

Walter S 
Rating:
5.0

Customer did not leave a comment.

Chris L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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