Customer Reviews for Unique Cycles West Coast
(U-Haul Neighborhood Dealer)

260 reviews

202 Kruse Ave   Monrovia, CA 91016

(626) 249-0964

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 5/2/2024: 9:00 am - 1:00 pm
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(626) 249-0964

202 Kruse Ave
Monrovia, CA 91016

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 5/2/2024: 9:00 am - 1:00 pm
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Paul Flores 
Rating:
5.0

Customer did not leave a comment.

Anne Haven 
Rating:
5.0

Customer did not leave a comment.

Ysela Rodriguez 
Rating:
5.0

Great experience at this location!

Jack Anastasia 
Rating:
5.0

Customer did not leave a comment.

Nick Chen 
Rating:
5.0

Customer did not leave a comment.

Simon Papukyan 
Rating:
4.0

Customer did not leave a comment.

Edward Useldinger 
Rating:
5.0

Everything was ready to go. Paperwork was a breeze, and rates are reasonable. What more can we ask for.

Cedric Gray 
Rating:
4.0

Customer did not leave a comment.

David Lee 
Rating:
5.0

Customer did not leave a comment.

Juan Quiroz 
Rating:
5.0

Professional, very organized, easy to pick up and drop off. One of my best UHaul experiences ever. Thanks 🙂

Wesley Wilson 
Rating:
5.0

Excellent service

Myriam Gavarrete 
Rating:
5.0

Customer did not leave a comment.

BRIAN AXTELL 
Rating:
5.0

Customer did not leave a comment.

Sarah Rhodes 
Rating:
5.0

Outstanding experience

Richard Ivler 
Rating:
5.0

Customer did not leave a comment.

Sarah Rhodes 
Rating:
5.0

Great service too.

Cris Arzate 
Rating:
5.0

Owner was great, my best rental ever😎

Buford Harrell 
Rating:
5.0

Great location, friendly and professional 👍

victor beauchamp 
Rating:
5.0

Phenomenal customer service. Will be using them for all my U-Haul needs. Very grateful to lady that helped me

Chris Valenzuela 
Rating:
4.0

A smooth and easy experience

William Griebel 
Rating:
5.0

Very knowledgeable staff. My needs were well taken care of. I would highly recommend this UHAUL location.

Steven Whiteley 
Rating:
5.0

Customer did not leave a comment.

Vincente Ayala 
Rating:
5.0

Nothing..this is my go to location..they are the best

ronald kelty 
Rating:
5.0

Customer did not leave a comment.

Jianwei Hu 
Rating:
5.0

Customer did not leave a comment.

Leslie Goodwin 
Rating:
5.0

This is the second time I’ve used this branch and the owner is very pleasant to deal with. Vans are kept clean.

Yasmin Juico 
Rating:
2.0

Listen to customers more and not sneak in any personal interests

jesus Mejia 
Rating:
5.0

Customer did not leave a comment.

Alberto Lopez 
Rating:
5.0

Nita at this location was very knowledgeable and made the transaction so easy. I highly recommend this U-Haul store!

Sarah Rhodes 
Rating:
5.0

Good service and pretty simple. Independently owned.

robert mcdonald 
Rating:
5.0

Owner/operator was extremely kind and helpful throughout the entire process.

Efrain De La Peza 
Rating:
2.0

I was accidentally charged for the $15 safe mover coverage. I rent uhual from this location a few time and they normally ask me about my coverage option during check in. I dont believe they asked me about my coverage option during the last check in. Had they asked me about my option, I would've declined the $15 coverage. Please process and refund the $15 to my credit card. Customer Response to Receipt for Contract #22334329

Zhibo Han 
Rating:
5.0

Friendly staff and professional, they exceeded my expectations honest people and super clean vehicles.

Mario Rodas 
Rating:
5.0

Customer did not leave a comment.

Jianwei Hu 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA AGUILAR 
Rating:
5.0

The receptionist was really nice I loved that she explained it very well thank you most definitely will come back an recommend friends!

CYNTHIA AGUILAR 
Rating:
5.0

Great service every time!

Grace Jones 
Rating:
5.0

Customer did not leave a comment.

Maria Uzeta 
Rating:
5.0

La atención de la persona fue muy amable pero en realidad lo que no me gusto fue el cargo de gasolina que me hicieron al final de la cuenta. Yo al recoger el camión tenia solamente 1/4 de gasolina pero no me fije que la persona me puso que tenia 1/2 tanque al terminar mi recorrido fui a la gasolinera y lo dejé un poco más de lo que lo había recibido. Mi sorpresa fue que cuando llega mi cuenta por E-mail lleva un cargo adicional de gasolina, Ella al recibirlo deberían de comentarlo y no decirle a uno que todo esta bien.

edgar vasquez 
Rating:
5.0

The lady at this location is very pleasant, friendly and helpful.

Aaron Falls 
Rating:
5.0

Great people

Gary Christensen 
Rating:
5.0

Customer did not leave a comment.

ALICIA BRINTON 
Rating:
5.0

The rep at store is the nicest person and knowledgeable. Glad to do business with her and company.

Penelope Wood 
Rating:
5.0

Customer did not leave a comment.

Jianwei Hu 
Rating:
5.0

Excellent service

Albert Moran 
Rating:
4.0

Customer did not leave a comment.

Raul Guevara 
Rating:
5.0

Customer did not leave a comment.

NEHEMIAH LUKE 
Rating:
5.0

Customer did not leave a comment.

Yosuf Maiwandi 
Rating:
5.0

Have a program where if you rent a trailer so many times in a year, you get one day rental free. The couple that I rent from are very cool. They go by the book , very nice people on Kruise st in Monrovia.

Kenneth Allen 
Rating:
4.0

Customer did not leave a comment.

Kassandra Serrano 
Rating:
5.0

Mr. Logan McClain was professional and nice. The attitude of the staff was friendly. Keep up the good work.

albert Williams 
Rating:
5.0

Customer did not leave a comment.

victor torres 
Rating:
5.0

Very Friendly staff, clean facility and vehicle was clean and gassed up!

Baron Chu 
Rating:
5.0

Customer did not leave a comment.

SHANSHAN GAO 
Rating:
5.0

Customer did not leave a comment.

Edber Morales 
Rating:
5.0

Customer did not leave a comment.

Yujung Chu 
Rating:
5.0

Great customer service and very clean truck

Penelope Wood 
Rating:
5.0

Customer did not leave a comment.

Tammy Lin 
Rating:
5.0

Customer did not leave a comment.

christopher concordia 
Rating:
5.0

Hands down the best U-Haul location. Excellent service, well maintained equipment.

cristian aguilar 
Rating:
5.0

Keep more vehicles at this location.

Gary Bosworth 
Rating:
5.0

Customer did not leave a comment.

Lonnie Trujillo 
Rating:
5.0

Always at great experience at this location

Stephen Alvarez 
Rating:
5.0

Thank you for making the entire process so smooth!

Hannah Helwege 
Rating:
5.0

Customer did not leave a comment.

gabriel garcia 
Rating:
5.0

Great experience all around. Would use again.

Jennifer Declerk 
Rating:
5.0

Customer did not leave a comment.

Thomas Dobson 
Rating:
5.0

Very friendly owner :-)

Robert Otrembiak 
Rating:
5.0

The lady who ran the place was down to earth, efficient and helpful. I will 100 percent use this location again.

christian rinaldi 
Rating:
4.0

Customer did not leave a comment.

Arturo Franco 
Rating:
5.0

Nita is awesome, polite and very helpful. Smooth Sailing will be sticking with this location for any moves in Pasadena / Sierra Madra and Arcadia

rachel belda 
Rating:
5.0

Customer did not leave a comment.

Alexia Duarte 
Rating:
5.0

Customer did not leave a comment.

Mauricio Lopez 
Rating:
5.0

The service is friendly and organized. They always work to get me in and out as quickly as possible.

Steven Houck 
Rating:
5.0

Always a great experience!

Alberto Lopez 
Rating:
5.0

Doesn’t need improvement? Customer service is excellent.

DAVID LANGIERI 
Rating:
5.0

very good!

Xuerui Wang 
Rating:
5.0

Customer did not leave a comment.

Steven Houck 
Rating:
5.0

Nita was friendly, cheerful and provided excellent customer service by being in constant communication with me to help me with everything I needed for my move.

Rod Durmiendo 
Rating:
5.0

Equipment was very clean. I’ve been renting from other Uhauls but this branch seems to exceed expectations every time.

Mel Dimacali 
Rating:
5.0

Nita is amazing! She made the process so easy.

Erica Mendez 
Rating:
5.0

Nita and Alfonso were excellent in their service and very friendly and professional in making my rental the best ever.

DENIS GAGNIER 
Rating:
5.0

Customer did not leave a comment.

Pak Lun Sin 
Rating:
5.0

Van was super clean & owner very helpful!!!

Jeanne Mott 
Rating:
5.0

Customer did not leave a comment.

Robert Evans 
Rating:
5.0

This was my first time renting a U-Haul. Nita called, walked me through the process, and sent me videos so I could be prepared for the checkout and checkin processes. Everything went smoothly. I will definitely be doing this again in the future.

Katrina Dayman 
Rating:
5.0

This was the easiest U-Haul rental I have ever experienced. I will definitely come back! Excellent customer service, super fast, and super easy return! Five gold stars!

Dayna Davis 
Rating:
5.0

Customer did not leave a comment.

IAN QUINTO 
Rating:
5.0

Customer did not leave a comment.

Tyrus Tenneson 
Rating:
5.0

Customer did not leave a comment.

MELISSA BROOKS 
Rating:
5.0

Best services ever.

Salvador Medina 
Rating:
5.0

Love how close it is to where I live, service was friendly and the van was really nice.

Rhonda Gharib 
Rating:
5.0

Customer did not leave a comment.

LELAND BIAS 
Rating:
5.0

Customer did not leave a comment.

DAVID FENG 
Rating:
5.0

Lady was wonderful and very helpful

Juan Hernandez 
Rating:
5.0

Customer did not leave a comment.

Edgar Aguiluz 
Rating:
5.0

Friendly and efficient! Completely satisfied.

Alberto Lopez 
Rating:
5.0

Nita was very responsive and professional.

Mel Dimacali 
Rating:
5.0

Very friendly and efficient service! Will be back and highly recommended.

Alberto Lopez 
No reviews have been submitted for this location.

Additional Services at this Location

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