Customer Reviews for Underground Sales
(U-Haul Neighborhood Dealer)

190 reviews

394 NY Rte 264   Phoenix, NY 13135

(315) 668-0075

Office Hours

  • Mon-Wed: 10 am–5 pm
  • Thur-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 668-0075

394 NY Rte 264
Phoenix, NY 13135

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–5 pm
  • Thur-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica Johnson 
Rating:
5.0

Customer did not leave a comment.

mary lloyd 
Rating:
5.0

In person rental was flawless. The UHaul app was unusable. Please make a useable app.

Dennis Merlino 
Rating:
5.0

Customer did not leave a comment.

Joshua Green 
Rating:
5.0

Customer did not leave a comment.

Phil Billings 
Rating:
5.0

Friendly people ...everything went as planned.

Florence Kimball 
Rating:
4.0

Gentleman who waited on me very pleasant. Hooked up trailer in seconds and off we went. Loved the spring assist on gate!

Guy Garrett 
Rating:
5.0

Customer did not leave a comment.

william samson 
Rating:
2.0

Not sure what the business hour were at this location. I had scheduled for a 6:45 pick up and arrived 10mins late. The guy at the place was complaining about me being late because he had a guy sitting in his driveway to buy a car for 5000 dollars. He explained how I was wasting his time and that I need to be there on time for pickup. Very rude experience .

Frank Ruggio 
Rating:
4.0

Customer did not leave a comment.

Malcolm Hood 
Rating:
5.0

Great costumer service and very nice

john KOLAR 
Rating:
5.0

It was an easy process, I don't have any comments for improvement. Thank you.

Ethan Johnson 
Rating:
5.0

Love this place

victor austin 
Rating:
5.0

Customer did not leave a comment.

darin cory 
Rating:
5.0

Customer did not leave a comment.

carrie pickreign 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
1.0

The owner was late at the store and I got charged more than what I'm supposed to I only went 40 miles they said I went 90 miles there's no way I clocked it I live 17 minutes from my new home it's only 21 miles a way I only did one run with the U-Haul Van then I went right back to U-Haul 21 miles 21 miles that's 42 miles where you getting 90???? 315 560 3087 I would like a supervisor from U-Haul to call me I will never use U-Haul again

Daniel matychak 
Rating:
5.0

Customer did not leave a comment.

Jamie Remis 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

James Hall 
Rating:
5.0

Customer did not leave a comment.

David Brenon 
Rating:
5.0

Good people

Anthony Brandano 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

We were running late and called the dealer and he was very understanding. Couldn’t have moved without them. Booked day before as well, so convenient.

Vaughn Quesnell 
Rating:
3.0

Although I probably would use this location again because it’s right down the street it was very difficult because the person working there didn’t know anything about truck rentals and had to keep calling her boss and we were on it timeline and it took about 40 minutes to actually get the truck and get moving so not really her fault but it was very slow !!!

Anne Wilson 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Great place

victor austin 
Rating:
5.0

Made life easy

victor austin 
Rating:
5.0

Customer did not leave a comment.

Daniel Salvatore 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Facility hooked up trailer and everything was fine. I wish I knew a 6x12 trailer only has a 4.5 foot opening as I ended up not being able to use the trailer.

Chad Donahue 
Rating:
5.0

Victor was very friendly and accommodating. His help with our rental was exceptional.

michael sowan 
Rating:
4.0

Customer did not leave a comment.

Christina beattie 
Rating:
5.0

Quick, polite service.

Tracy Phillips 
Rating:
2.0

I honestly returned the truck with more gas that was in it and still got charged for 3 gallons for $15 which is BS. Never Again. Period. Still haven't received any money back from my deposit either. Fu. I have a very good attorney, period. From:Steven DeRochie

Steven DeRochie 
Rating:
5.0

First class rental experience. Friendly and accommodating.

William Bartholomew 
Rating:
3.0

Rented the trailer one way . The dropoff location was 41 miles out of my way. 82 total miles! Had I been warned about that I'd have used my own trailer and paid toll road both ways. Thanks for the warning. Never again!

Nicholas Julian 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Polite and very helpful and friendly

Katie James 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

very knowledgeable and courteous owner

David Grey 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

Rayleigh Staba 
Rating:
3.0

Customer did not leave a comment.

Phillip Brown 
Rating:
1.0

The trailer we were given, the tires were so bald the metal was showing. I have pics to prove it. And the roadside assistance guy said it wasn't us that did it and he gets this problem all the time.

Andrea McCarthy 
Rating:
5.0

Customer did not leave a comment.

Horace Vezzose 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
3.0

Left turn and stop signal did not work. Had to buy a new on. Right side parking light on the topdid not work. Left tire had 5 psi in it when i got home from picking it up and it had to be filled up multipe times during the trip

Drew Knox 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Customer did not leave a comment.

victor austin 
Rating:
5.0

Our u haul partner was awesome! Very responsive and professional. Appreciate him and his service.

Peter Ward 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
3.0

I was late picking up the truck because I didn’t know I had to be there right at 10 AM. And was told that I was late and I almost gave my truck away.

Melissa Haberek 
Rating:
4.0

Customer did not leave a comment.

Matthew Michaud 
Rating:
3.0

Owner was very nice

Tyler Doupe 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
1.0

I was lied to about my rental of a utility trailer, the location I had reserved for pickup was changed at the last minute by the local U-Haul regional office and made me drive to a different location and cost me time and gas and the trailer I picked up was dirty and filled with debris and broken glass from the previous rental , a absolutely unacceptable condition and dangerous this was a horrible experience, I never want to do business with your company again !!!!

gregory thornton 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
3.0

Customer did not leave a comment.

Lisa Hobbs 
Rating:
5.0

Customer did not leave a comment.

ronnie sixberry 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Easiest guy to deal with

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Michael Parker 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Benjamin Horn 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

joel lovette 
Rating:
5.0

Great people no hassles

Victor Austin 
Rating:
5.0

Best uhual service ever

Victor Austin 
Rating:
5.0

Great service

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Keith Watkins 
Rating:
1.0

The employee at this location did not follow any COVID precautions. Wearing of masks is mandatory in public stores and is the expectation.

David Webb 
Rating:
5.0

Customer did not leave a comment.

Kristina Tate 
Rating:
5.0

Thank you for your service

OD HOLLAND JR 
Rating:
5.0

Customer did not leave a comment.

Frank Comar 
Rating:
5.0

Customer did not leave a comment.

MARGE CEVASCO 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
3.0

Customer did not leave a comment.

Randall Ogden 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Victor Austin 
Rating:
5.0

Customer did not leave a comment.

Lee Schaarschmidt 
Rating:
5.0

Quick, easy and friendly. Clean equipment that was ready to go.

Mark Brizzi 
Rating:
5.0

Customer did not leave a comment.

CHARLES FOSTER 
No reviews have been submitted for this location.

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