Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In person rental was flawless. The UHaul app was unusable. Please make a useable app.
Dennis Merlino
Rating:
5.0
Customer did not leave a comment.
Joshua Green
Rating:
5.0
Customer did not leave a comment.
Phil Billings
Rating:
5.0
Friendly people ...everything went as planned.
Florence Kimball
Rating:
4.0
Gentleman who waited on me very pleasant. Hooked up trailer in seconds and off we went. Loved the spring assist on gate!
Guy Garrett
Rating:
5.0
Customer did not leave a comment.
william samson
Rating:
2.0
Not sure what the business hour were at this location. I had scheduled for a 6:45 pick up and arrived 10mins late. The guy at the place was complaining about me being late because he had a guy sitting in his driveway to buy a car for 5000 dollars. He explained how I was wasting his time and that I need to be there on time for pickup. Very rude experience .
Frank Ruggio
Rating:
4.0
Customer did not leave a comment.
Malcolm Hood
Rating:
5.0
Great costumer service and very nice
john KOLAR
Rating:
5.0
It was an easy process, I don't have any comments for improvement. Thank you.
Ethan Johnson
Rating:
5.0
Love this place
victor austin
Rating:
5.0
Customer did not leave a comment.
darin cory
Rating:
5.0
Customer did not leave a comment.
carrie pickreign
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
1.0
The owner was late at the store and I got charged more than what I'm supposed to I only went 40 miles they said I went 90 miles there's no way I clocked it I live 17 minutes from my new home it's only 21 miles a way I only did one run with the U-Haul Van then I went right back to U-Haul 21 miles 21 miles that's 42 miles where you getting 90???? 315 560 3087 I would like a supervisor from U-Haul to call me I will never use U-Haul again
Daniel matychak
Rating:
5.0
Customer did not leave a comment.
Jamie Remis
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
James Hall
Rating:
5.0
Customer did not leave a comment.
David Brenon
Rating:
5.0
Good people
Anthony Brandano
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
We were running late and called the dealer and he was very understanding. Couldn’t have moved without them. Booked day before as well, so convenient.
Vaughn Quesnell
Rating:
3.0
Although I probably would use this location again because it’s right down the street it was very difficult because the person working there didn’t know anything about truck rentals and had to keep calling her boss and we were on it timeline and it took about 40 minutes to actually get the truck and get moving so not really her fault but it was very slow !!!
Anne Wilson
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Great place
victor austin
Rating:
5.0
Made life easy
victor austin
Rating:
5.0
Customer did not leave a comment.
Daniel Salvatore
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Facility hooked up trailer and everything was fine. I wish I knew a 6x12 trailer only has a 4.5 foot opening as I ended up not being able to use the trailer.
Chad Donahue
Rating:
5.0
Victor was very friendly and accommodating. His help with our rental was exceptional.
michael sowan
Rating:
4.0
Customer did not leave a comment.
Christina beattie
Rating:
5.0
Quick, polite service.
Tracy Phillips
Rating:
2.0
I honestly returned the truck with more gas that was in it and still got charged for 3 gallons for $15 which is BS. Never Again. Period. Still haven't received any money back from my deposit either. Fu. I have a very good attorney, period.
From:Steven DeRochie
Steven DeRochie
Rating:
5.0
First class rental experience. Friendly and accommodating.
William Bartholomew
Rating:
3.0
Rented the trailer one way . The dropoff location was 41 miles out of my way. 82 total miles! Had I been warned about that I'd have used my own trailer and paid toll road both ways. Thanks for the warning. Never again!
Nicholas Julian
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Polite and very helpful and friendly
Katie James
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
very knowledgeable and courteous owner
David Grey
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
Rayleigh Staba
Rating:
3.0
Customer did not leave a comment.
Phillip Brown
Rating:
1.0
The trailer we were given, the tires were so bald the metal was showing. I have pics to prove it. And the roadside assistance guy said it wasn't us that did it and he gets this problem all the time.
Andrea McCarthy
Rating:
5.0
Customer did not leave a comment.
Horace Vezzose
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
3.0
Left turn and stop signal did not work. Had to buy a new on. Right side parking light on the topdid not work. Left tire had 5 psi in it when i got home from picking it up and it had to be filled up multipe times during the trip
Drew Knox
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Customer did not leave a comment.
victor austin
Rating:
5.0
Our u haul partner was awesome! Very responsive and professional. Appreciate him and his service.
Peter Ward
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
3.0
I was late picking up the truck because I didn’t know I had to be there right at 10 AM. And was told that I was late and I almost gave my truck away.
Melissa Haberek
Rating:
4.0
Customer did not leave a comment.
Matthew Michaud
Rating:
3.0
Owner was very nice
Tyler Doupe
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
1.0
I was lied to about my rental of a utility trailer, the location I had reserved for pickup was changed at the last minute by the local U-Haul regional office and made me drive to a different location and cost me time and gas and the trailer I picked up was dirty and filled with debris and broken glass from the previous rental , a absolutely unacceptable condition and dangerous this was a horrible experience, I never want to do business with your company again !!!!
gregory thornton
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
3.0
Customer did not leave a comment.
Lisa Hobbs
Rating:
5.0
Customer did not leave a comment.
ronnie sixberry
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Easiest guy to deal with
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Michael Parker
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Benjamin Horn
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
joel lovette
Rating:
5.0
Great people no hassles
Victor Austin
Rating:
5.0
Best uhual service ever
Victor Austin
Rating:
5.0
Great service
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Keith Watkins
Rating:
1.0
The employee at this location did not follow any COVID precautions. Wearing of masks is mandatory in public stores and is the expectation.
David Webb
Rating:
5.0
Customer did not leave a comment.
Kristina Tate
Rating:
5.0
Thank you for your service
OD HOLLAND JR
Rating:
5.0
Customer did not leave a comment.
Frank Comar
Rating:
5.0
Customer did not leave a comment.
MARGE CEVASCO
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
3.0
Customer did not leave a comment.
Randall Ogden
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Victor Austin
Rating:
5.0
Customer did not leave a comment.
Lee Schaarschmidt
Rating:
5.0
Quick, easy and friendly. Clean equipment that was ready to go.