Customer Reviews for U-Haul Trailer Hitch Super Center of Willow Lawn

5,760 comentarios

4511 W Broad St   Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

(804) 355-1708

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 355-1708

4511 W Broad St
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The staff was helpful. The truck was not in good condition. It needed to be serviced but was clean.

Carlease B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nadia M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Enrique M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
1.0

Horrible experience! I was running late and the male representative called my Persia l phone. I'm er and demanded I be there by 10 am! I needed up calling the 800 number to talk to them because I was on the way and was going to be there at 10:05am. The 800 customer care was nice enough to change my reservation time to 1030am! I've been renting uhaul trailers and trucks for hours from the mechanicsville location and have never been treated so unfairly. When I arrived they didn't have an appliance dolly and I was so upset because I reserved one. The manger kept telling the male representative to please get me checked out asap but the male rep told me to go wait in my truck and he would be with me! Over an hour later I was still in my truck waiting so I had to go out to the lot and talk to the manager who was nice enough to help me finally check out! The dolly they gave me had horrible wheels and was hard to use. That make representative never followed up on me and they where helping other people as they where checking in and out while I was left in my car! Totally unfair! Never will use this location again. Plus the parking was horrible.

ALEISHAGOFF A. 
Clasificación:
5.0

I get all my propane tanks filled here for my BBQ business and have rented trailers on multiple occasions. Great team and service, keep up the good work.

Aubrey E. 
Clasificación:
3.0

I wasn't told about the 20 dollar fee for dropping the truck off outside of business hours

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERENCE S. 
Clasificación:
3.0

the truck was on empty and i was told i would get a $40 fuel credit if it was on 1/4 of a tank when i returned it. I was only given 12.50 fuel credit when I received my bill. when i called the guy (not the one when I picked it up) said he had no idea why the morning guy would have quoted me that. the morning guy also told me it was going to be reduced to .89 cents a mile as the truck was not cleaned and swept out. (it was very dirty). but I was still charged at $1 a mile. so I was told one thing but billed another. a lesson why not to go with a email invoice. I was screwed out of $40 in fuel as I may have just returned the truck empty like it was given to me. when i called back about all this the guy on the phone was no help to me.

James F. 
Clasificación:
4.0

I didn't spend enough time in the drop off location to rate it. The people were pleasant, and helpful!

Daniel B. 
Clasificación:
5.0

Jessica at the welcome check out desk is amazing. Super friendly and knowledgeable about rentals. A valued employee for sure. I would come back here to rent just because of Jessica's positive demeanor.

William H. 
Clasificación:
5.0

Nothing your people were prompt and courteous as well as efficient

Barton P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bruce R. 
Clasificación:
1.0

Rude & not helpful at this pickup location.

Manuel N. 
Clasificación:
4.0

Remind renters that (no smoking) means no smoking weed too. You're not Snoop helping Coolio move a sofa.

kevin D. 
Clasificación:
3.0

Just buy your own truck or van....or get a friend with one to help you move.... I'll never rent from U-Haul for the rest of my life.....

andre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

The staff was friendly, was able to help me get all the equipment I needed and the adapters for the electrical on the trailer. Everything was in stock he knew what to get he put everything together attach the trailer the trailer Towed excellent no issues, would rent from this place again.

Aron G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
2.0

Pricing was ridiculously high. When is it considered gouging?

Thomas P. 
Clasificación:
1.0

The customer service I received was less than subpar. After attempting to inform the employee on duty about pre-existing damage to the u-haul before taking possession of it I was told by the manager that “I if I didn't want the truck I could just leave.” I was really disappointed in this entire experience and intend to take my business elsewhere in the future.

DAVIDLEE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Makema J. 
Clasificación:
3.0

The truck was kind of hazardous. The passenger side mirror was broken and would stay in position.. had to keep adjusting it.. but thats Uhaul tbh

CRAIGMONTAOUS C. 
Clasificación:
3.0

More parking or have a parking solution. Maybe more customer parking spaces and less truck spaces.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl T. 
Clasificación:
4.0

Representative was not very friendly when we picked up the truck.

Bruce S. 
Clasificación:
1.0

Jessica the manager is the worst manager in existence. She's incredibly rude to everybody she talks to. And every time they charge me for gas even though I put gas in it and even take a photo to prove I returned the truck where it should be. I am a small business and rents a lot of trucks from U-Haul. I've had nothing but problems with this location. Other locations are great.

Elizabeth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latise M. 
Clasificación:
5.0

I would like to speak to the strengths of the customer service at this location. They were warm, patient and friendly. They made sure that they had everything that i needed. They wanted to make sure that my moving experience was a positive one and that they did everything they could to clear the path of problems. I would definitely recommend them over all the others I have used over the many years.

ARNOLD S. 
Clasificación:
2.0

The van had more mileage on the odometer then what was stated on the contract. I brought it to their attention before I left. They stated, nothing could be done until a manager came in. I had to make a 3rd trip to get the mileage issue resolved. The manager had an attitude, was borderline unprofessional. Will go to the next closes U-haul location. The van had the rubbing sealing around the door coming off.

Frederick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy F. 
Clasificación:
3.0

They charged me for the Insurance and I specifically checked on the app that I did not want it. It was only $15 but the fact is it was added without me knowing about it which is being dishonest.

Christian W. 
Clasificación:
1.0

They ripped me off and charged me for 2 days even though I only rented for 1 day. Complete bait and switch. They were rude and failed to address my concern when I called them. Jud Elliott, 804-350-7001

Roland E. 
Clasificación:
3.0

The people were nice

Austin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
3.0

Convenient location. Only one employee there so we waited a long time. He was efficient but not very friendly.

David C. 
Clasificación:
2.0

The trailer I was assigned was missing a tire so I was given a different one, which was fine. In the process of getting that one connected, the associate that was helping me asked others for help and some guy came out and yelled at me to get in my truck and move it. Incredibly unprofessional. Won't be going back here.

TODD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonae D. 
Clasificación:
5.0

Quick and easy pick up, inside staff was very friendly. To improve I would suggest who ever cleans the trucks do a better job of cleaning inside of Windshield it was a pretty dirty, had to stop and do myself.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIADENISE B. 
Clasificación:
3.0

Provide more assistance to employee onsite, one person can definitely get overwhelmed with a crowd of people asking for things.

Wil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth Blakel S. 
Clasificación:
3.0

Train the employees better. Never have the attitude that if a customer do not like what is said or going on that they can go somewhere else.

Raakin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troyana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

aime M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel J. 
Clasificación:
2.0

We were waiting (along with 10-15 other people) in line for more than an hour. The store was scheduled to open at 9AM but they didn't open until after 10AM. This is very unacceptable especially for a Sunday; This was the only day out of the week I could move, but because of the delay we had to hurry and rush our work. We were in a time limit and this delay caused us greatly.

Mohammed N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
3.0

All employees should know how to do a gas credit and not be pushed off because they don't want to do it the day off return. Not pawned off on the next person or employeee or to ask me to call another day when I showed up with plenty of time for it to be done the day of return.

DEANDRE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
5.0

Easy in and out. My rental performed exactly as I had hoped. Even the fuel mileage was better than expected. Easy peasy! An excellent experience.

JACKLUTHER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Archibald H. 
Clasificación:
5.0

A lot of pet hair on the seats of the truck

Peter N. 
Clasificación:
4.0

Mobile check in procedure needs works. The secondary verification process is pointless and renders it useless.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIPE B. 
Clasificación:
4.0

The woman at the front was unnecessarily rude.

Brandon C. 
Clasificación:
3.0

Management not friendly. Aaron the previous manager was always so helpful and made the experience enjoyable. I will just take it with the person is going thru a lot. Also the driver door had a big dent in it which caused air to come in.

Cornell U. 
Clasificación:
3.0

Damaged vehicles should be inspected mechanically before supplying to the customer.

Darin T. 
Clasificación:
1.0

Upon pickup, there was only one staff member present, so the process took too much time. He was great, but the location was short staffed. When I returned the van, I looked around for a staff member, and someone honked. It turned out a staff member was sitting in a pickup truck and honked at me to get my attention. He mumbled something that I couldn't understand, then finally said “gimme the key.” I won't be back.

Robert M. 
Clasificación:
1.0

1-This was not location I reserved van at, but 2.5 miles away. No notice sent informing me pickup and dropoff location changed until I tried picking up. Glad I wasn't pressed for time 2 - Van had considerable body damage that was NOT reflected in the original pictures on the equipment condition verification web page. Spent 20 minutes going over the van documenting the damage and submitting to the page. Experience concerned me that I was being set up to pay for damage previously done. 3 - Charged $25 cleaning fee for dog hair in cab on return. Daughter's dog is white and sheds a lot, she had on clothes. I returned van 2.5 hours before end of reservation. Isn't light cleaning part of normal between customer maintenance? Employees at this facility did not seem above board. Person in front of me given van different than one on his online contract because shift leader couldn't find keys to that van. He returned to report discrepancy in mileage before he left and she told him not to worry. Wonder if he was overcharged. While I waited for my return inspection to be completed, overheard shift lead quietly reprimanding other employee for giving family members corporate discount and not reporting damage done to the vehicle when they accepted the return. Wonder if that's why my van had so much damage unreported. Will not rent from this facility again

Steven P. 
Clasificación:
1.0

this manager at this location actually reported this U-Haul as stolen without any fair warning I understand that I overstayed my contract but it was very unprofessional to utilize U-Haul all the time I tried to make a payment to bring the contract current and she refused to take my payment

SHAYNANCY T. 
Clasificación:
3.0

There was only one person working the counter which slowed down picking up considerably. The drop off app is absolutely horrible. I am likely to not use uhaul again after spending 45 trying to make the app work. I would take a picture to show the mileage and condition then a few minutes later the app would tell me the picture is too old. I had problems using it with my iphone and my wife's android.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEW B. 
Clasificación:
2.0

They did not have the truck available that I reserved. I was given a larger truck and they charged me the price for it, even though I would've preferred the smaller truck. They were not apologetic. Poor customer service. I would not come back to this location or recommend it to anyone.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H. 
Clasificación:
5.0

Customer service good. Trailer ready and clean inside. Outside somewhat dirty and well used. One tire out of balance and very worn on outer edge. Mentioned this to techs at pickup and return. Out of town drop off added $100 to cost. 3 days included but only needed one day.

Herbert M. 
Clasificación:
1.0

Rented a car carrier to use for a day but vehicle I was going to pick up had been towed. Returned carrier unused within 40 minutes but told no partial refund, no nothing. Not what I expected from U-Haul.

Alexander R. 
Clasificación:
5.0

Pick up was great. They called to early to verify pick up. The returning of the vehicle was a little unfair, but a representative was able to help.

Titus A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanmarie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeremy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

My van broke down I walked up broad st to rent a cargo van the worker was quick and had me on my way thanks

WILLIAM J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pema T. 
Clasificación:
5.0

Very friendly and professional.

George K. 
Clasificación:
5.0

This location was amazing. However, I only got to this location after my original reservation wasn't available at the location I was supposed to Pick it up at. And the reservation was more than what I 'pre-paid" for online. This experience was a complete joke aside from pick-up at this location and drop-off in Harrisburg.

Steve Y. 
Clasificación:
3.0

A friendlier approach to the customers would be nicer.

Viryuana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kennedy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
1.0

All trucks smell like smoke, the original truck I was given had a flat tire, was charged for both trucks even though I only used the second one

Mary B. 
Clasificación:
4.0

The employees are very helpful at this location.

GILESLITTLETON H U. 
Clasificación:
5.0

The staff was very helpful. Cheerful and interested in me as a return customer.

GEORGE L. 
Clasificación:
5.0

The man in the front was working alone but hustle to help all customers.

yong Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
1.0

Systems were shut down and we allowed a customer to use our truck due to her not being able to sign in. Upon returning the vehicle we were told we would not get charged for the late return and extra miles. We ended up getting charged for both and I've now had 3 separate charges to my card from uhaul even after being told it would be no charge for the extra work we had done.

Shanice V. 
Clasificación:
3.0

My only problem is that it didn't have the equipment on it that I paid for

Ebony R. 
Clasificación:
5.0

Great service, my truck was ready to pick up. Gracias

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
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    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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