U-Haul is the best when it comes to moving and storage. They have been very acommodating.. The most specific thing that makes Uhaul stand out well above the others is the customer service if it isn’t right or if there is a mix up they have always made it right. Thank you And a big shout out and thanks for Joey LaGalo in Ypsilanti
Lisa S | First ImpressionsCustomer Reviews for U-Haul Storage of Willow Run
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No staff at my location.
Pete P | Overall ExperienceUnfortunate that you have to pay to use the trash can at the faculty.
Tiffany W | Overall ExperienceBees and the unit was dirty
Tina H | Overall ExperienceThe General manager was really nice Alexis lietz.
terry P | Overall Experiencethey will promise you to move to a cheaper unit 4 years later they steal your stuff I hope this company goes under horrible company I'm gen and lies and more lies. The last manager and female manager were nice to a point but uhale stops them to help 🤷
ylonda d | Overall ExperienceUhaul has always been my choice, over the years I feel they have become a part of my family. There is always something new going on ,changes to make things better for the customers. The staff is always patient and friendly and I have been there on occasions where the client was being rude, but the staff continued as though that client was correct in most cases they weren't. I could go on and on the trucks for rental are always clean and ready for pickup at your arrival, uhaul is doing an amazing job , and I would recommend them to family and friends. Thanks for the great work! Loyal customer Millie Barnes
MILLIE S | Overall ExperienceNo complaints
Dionne S | Overall ExperienceI was very happy with my experience and the customer service. The sole reason i left was because my in-door storage was taken away as it was converted to u-box…, i basically was kicked out.
DAN G | Overall ExperienceBUGS!!!
DENNIS H | Overall ExperienceKeypad locations are not ideal for larger moving trucks. Height and location (sharp angle to exit thru gate when leaving).
Gregory D | Overall ExperienceTo be honest, the card/code access did not work for me. Had to always redo something. That being said, I’m sad to see that I had to move out. The RV storage was a great value and I’m having a tough time finding a new one.
charles h | Overall ExperienceIt was not explained that I did not have a storage unit and I found an inside open spot and there was a car on it. I was told o would be evicted if I left anything there and despite my prearranged reservation, there was no place for me. I had a truck of belongings and had to store them. I had to pay more money at a competitor. Very unhappy.
Ann S | Overall ExperienceYour managers are getting worse and worse- the facility has grown into a big mess
Stephanie M | Overall ExperienceEasy sign up. Unit was reasonably clean, but all the trash was left in a pile in front of the door.
Jacob M | Online Move InWent on move in day and the unit was unavailible. Wxtremely disspapointing
Jalen D | First ImpressionsIm nerves about rats & mice getting in my things FYI: I have no sustenance items in my storage.
Dionne S | First ImpressionsI was given a rental agreement for a locked unit. I was initially directed to Willow Run facility by central dispatcher before signing contract. I could not get ahold of anyone at the local office to communicate problems.
Jennifer S | First ImpressionsAmanda was great!!
charles h | First ImpressionsThe staff were always helpful and accommodating sometimes beyond customary service. I would easily rent space again in the future.
Lynette R | Overall ExperienceThank you!
Sharon s | Overall ExperienceStaff were great.
Dylan S | First ImpressionsI didn't really understand how to arrive and did not call ahead of time, but (Amanda, I assume) quickly answered the phone and gave me access in minutes. Thank you for the great customer service. Moving is stressful and U-Haul Storage of Willow Run took away a lot of that stress.
Cody B | First ImpressionsManager is very nice and the staff I spoke to.
ylonda d | First ImpressionsThe manager and staff were great. All my storage and moving rentals needs I will use this facility.
Jayson R | Overall ExperienceAmanda is the reason for the high rating. I had a huge problem with my storage and she fixed it. Her customer service is why I will use this facility again. She was a lifesaver and very kind. I wrote another review on Google and it was also about my experience because of Amanda. I can't say enough great things about her. Thank you so much!
Keyonna J | Overall ExperienceThroughout my rental process (1yr) , I was not able to get in contact with the office. I’d always get directed to customer service and then they would forward a message over to the store manager to return my call... which NEVER happened. I never received a call from U-Haul throughout my entire process. And they charged my card for an extra $159 even AFTER MOVE OUT. I notified them “multiple” times to confirm my move out date BEFORE the next due date (weeks before).
Ke'Ayra G | Overall ExperienceI was with them for over 2 yrs. If I could give 10 stars for every category that's what they deserve. ALWAYS above and beyond to help. Management is fantastic on Washtenaw. Always helpful to many. The personalities there are all great. NO LAZINESS WHATSOEVER!!!! HIGHLY RECOMMEND THIS STORE.
Debbie S | Overall ExperienceThe people at the front desk were helpful, correcting the storage issues and quickly got us on our way
Deborah H | First ImpressionsGood facility overall. The space was much bigger than I needed, and a smaller space was not available. A few times my key card did not work. It seemed quite secure. Recommended for 10 x15 large space.
FAITH H | Overall ExperienceHorrible customer service on line. Storage unit leaked but I was never notified.
Chituyen R | Overall ExperienceIt was great service but your people could of been more helpful praise god 👍🏾🙏🏽🙏🏽🙏🏽🎊🎈😇
PAMELA W | Overall ExperienceI received a bill for the storage, after I called and closed my account, which was paid in full. The bill went to my mother-in-laws house...which I am not even sure how you got that address.
Mitchell V | Overall ExperienceThe people at the actual location are amazing. The customer service line is the worst. Not helpful at all
Alesha R | Overall ExperienceTruly an incredible experience - if I could leave 6 stars I would. From the second I arrived, the staff was friendly, helpful, and polite. They went above and beyond!! GM, Mandie is incredible!!!
Samuel C | First ImpressionsBusy when I got in there, but I don't fault them for that. They got through everyone quick and they were very helpful and nice.
Charles D | Overall ExperienceIt took 2 hours and 5 people to complete the simple task of giving me the access code and storage unit number of a unit that I already had reserved. This delayed my travel plans significantly.
Andrew W | First Impressionseverything went excellent and the person I spoke with when renting my u-haul that recommended the storage facility...kudos to her, I wish I could remember her name I want to thank her so much.
tina w | First ImpressionsThank you
carolyn j | Overall ExperienceFacility is clean, safe & secure. Everything preceded well. No problems.
Cheryl M | First ImpressionsThe Manager of this facility is very unprofessional and should be let go. How do you move out of a storage unit and it take a month to move you out? Then try to charge you for their employees mess up?
Germaine B | Overall ExperienceI always use Uhaul my family My Dad . Uhaul always been around help the community as long I can remember
MELIVIN B | Overall ExperienceDifficult to reserve storage. I needed to talk to an actual person at the facility. I could only reach the 800#, they would leave messages for Willow Run and no one would call me back.
Glenn T | Overall ExperienceMade an online reservation for a space that doesn't even exist. Waiting THIRTY minutes on hold only to get more bad information. At least the woman who had to tell me I didn't have a spot was nice
Jacqueline R | Overall Experience