Customer Reviews for U-Haul Storage of Wilkes-Barre
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

110 comentarios

3 Heinz Dr   Wilkes-Barre, PA 18702
(Off Mundy St)

(570) 829-5990

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(570) 829-5990

3 Heinz Dr
Wilkes-Barre, PA 18702
(Off Mundy St)

Servicios en esta ubicación:

Horario

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Danielle K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chassidy H.  |  Online Move In 
Clasificación:
5.0

Your company went above and beyond concerning my rental.. Thank you for removing my balance as my unit was to go up for sale.. I appreciate this more then you know… I will highly recommend your location to all my friends and family.. Thank you, Heather Taylor

Heather T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me rent my space was excellent! Courtious and knowledgeable. ¡Gracias!

Dawn G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolee B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina T.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Tatiana R.  |  Overall Experience 
Clasificación:
5.0

I have not had any issues with you. Thank you for providing great service.

Karen N.  |  Online Move In 
Clasificación:
5.0

I love the place and the staff also the fact they were able to get me everything I need it for that exact moment was awesome you don’t find this type of great customer service barely anywhere anymore

Luz L.  |  First Impressions 
Clasificación:
4.0

Employees were polite willing to help n answered all my questions. They are all very professional

kathleen k.  |  First Impressions 
Clasificación:
4.0

The one problem was with the card used to access the gate. Took many swipes.

Patrick D.  |  Overall Experience 
Clasificación:
2.0

could never reach local office to stop monthly draft for storage auto space I no longer utilize. Rodney Gibbs 843-616-1743

Rodney G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  Online Move In 
Clasificación:
5.0

Staff was very helpful and friendly. Accessed facility with ease.

DEBORAH J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

walter d.  |  Overall Experience 
Clasificación:
4.0

Will not be moving in until the beginning of April. Ashley was awesome and helpful. Really made us feel appreciated. Great customer service!!!! Since we are living in Pittsburgh we have not seen the unit but did want to complete survey because of Ashley.

Diane C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole W.  |  Overall Experience 
Clasificación:
4.0

The light did not work in our unit and you could not open the door of the unit with one person. You needed two people on both sides because it stuck. It made it difficult to go alone and handle the storage unit.

Brittney N.  |  Overall Experience 
Clasificación:
3.0

Batteries were stolen off of the RV.

carol a.  |  Overall Experience 
Clasificación:
3.0

The unit was a nice size but it has not the best it looks as if mice are able to get in will be calling it should get fixed hopefully I won’t get mice….

Maria M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda W.  |  First Impressions 
Clasificación:
3.0

Price could be cheaper.

Loren V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

wilma B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriella F.  |  Online Move In 
Clasificación:
3.0

I enjoyed using your facilities even though I the results did not work out with me losing my belongings. I tried to get the money but was to late. I would tell people not to rent a unit if they are moving out of state and can't depend on other people to get your belongings. I am unable to contact you by phone but will contact you soon

Carletta W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonzo R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

George A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

HECTOR R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex F.  |  Online Move In 
Clasificación:
5.0

The lady that maintains the property it was there a John Heinz Blvd one it’s very very nice extremely helpful and courteous he served employee of the month award gentlemen that rental unit at John Ooo in on Mundy st Wb pa is also very nice he help me out a lot no no units available anywhere and he manage to find me one do you have a The best employees eland the bestt Facilities I would recommend you anytime anyone thank you so much for your help if I make any units available for vevo plus your price cheaper than it brothers Only The only thing I didn’t like about company what is your customer service number I had called because when your vehicles were at a hotel and they drove the truck till the tires were completely gone they were on rims I called twice they hooked me up with him roadside assistance would you never answer the phone by time I get to touch your truck was gone scrapped I feel that well you should’ve taken down all information not switch me over someone else that truck has use a lot of lotta money I wish I could’ve been more of Well he was recovering that vehicle I can still give your name to German still at the hotel

Judy C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
3.0

Everything was quick an easy.Very helpful

Melody P.  |  First Impressions 
Clasificación:
3.0

The slide lock is broken...hard to slide to lock unit

Jane C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

janice k.  |  Overall Experience 
Clasificación:
5.0

The staff was most helpful in meeting my needs. Great crew of very personable workers that went the extra mile at times. Gracias.

bernard b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN R.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was my unit was broken into and I lost alot of item's and I wasn't informed from management that it was broken into. I found out 2 weeks later when I went up to get something from my unit and the door was damaged and my unit was open and anyone could have taken the rest of my item's or my item's could have got damaged die to weather. Other than that I was satisfied with my unit and staff.

sherri j.  |  Overall Experience 
Clasificación:
5.0

Great staff at the Uhaul in Wilkes-Barre on Mundy St. Very friendly and courteous, they went the literal extra mile for me. I will definitely use rheir service again if I ever have to in the Wilkes-Barre area.

Dave B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marilyn m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKEMIA M.  |  Overall Experience 
Clasificación:
2.0

The facility had rust and cracks in the structure that allowed the environmental elements to seep in. When we intially opened it dust and dirt and spiders were present. This also allowed insects to infiltrate my property which required extermination.

Brenda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD G.  |  Overall Experience 
Clasificación:
3.0

I went to use the bathroom and someone wiped fecal matter all over the walls. I know you guys did not do that but that was a major turn off. The people at the uhaul office are really nice and friendly.. I would say rent storage from u haul it's a good move... thank u

rebecca g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Naruth S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy R.  |  First Impressions 
Clasificación:
1.0

Storage unit got ripped off. Evidently two guys were running drugs from there unit.

dave s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SHARE H.  |  Overall Experience 
Clasificación:
5.0

I had my storage unit for 9 years and never had an issue. Staff always helpful and never an issue with the unit itself. Great job!

LANA F.  |  Overall Experience 
Clasificación:
5.0

Security is great have storage unit off of monday street . Staff very nice always pay my unit 2 months a head of time.

rebecca g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

claire G.  |  First Impressions 
Clasificación:
1.0

You crazy if I would recommend this to any other person that I know, my storage unit was broken in not once but twice. After the first of it being broken into I was advice to purchase a lock from the company only to have my unit broken it to again for a second time. I find it hard to believe my storage was so easily broken into when it's the first set of units when you come into the site. I find it really odd that the cameras didn't show someone near the storage unit even though the cameras are positioned close enough to my unit to see if a truck pull up but they're claiming that they were unable to verify, sounds like an inside job to me either way you will never get my business ever again anyone I know never be recommended to this place.

Katherine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nirka C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary ann m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEX C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard a.  |  Overall Experience 
Clasificación:
5.0

I have used your storage unit and rental trucks several times since moving here to PA from Alaska. Everyone was always helpful and efficient. Uhaul will always be my go to if I need help with rentals again. Gracias

carol s.  |  Overall Experience 
Clasificación:
5.0

Staff at Wilkes-Barre Mundy Street U-Haul were awesome, friendly, helpful, the best!

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard a.  |  First Impressions 
Clasificación:
2.0

I was supposed to get our first month with the storage unit free because we rented a uhaul that same day. Every time I call I get put on hold for a very long time so I have to hang up

Rebecca R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNELL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Skye M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful. Good service, clean facility. Nice work

allana l.  |  First Impressions 
Clasificación:
5.0

Awesome customer service. Would recommend 😃

ELIAS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric O.  |  Overall Experience 
Clasificación:
5.0

Very easy, quick and efficient. I was able to have 2 units and a truck in 10 minutes. They were great

Eric O.  |  First Impressions 
Clasificación:
5.0

GREAT STAFF!, Always ready to assist with any situation or answer any questions at any time. Was There when I needed them.

STANLEY D.  |  Overall Experience 
Clasificación:
1.0

The person at the desk was short and gave me 2 units that had people stuff. It was like she could careless I felt like I should spend my money elsewhere

Shanene S.  |  First Impressions 
Clasificación:
5.0

Very happy with the facility. I would like to let you know about one of your employee's Brian who works in the Mundy drive location. He should be commended for his exceptional customer service skills

anthony a.  |  Overall Experience 
Clasificación:
5.0

Everything and everyone was great!!!

Kimbery B.  |  Overall Experience 
Clasificación:
5.0

The staff were all incredibly awesome and friendly.

William C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and explained everything so I wouldn’t be ripped off like I was before

amy b.  |  First Impressions 
Clasificación:
3.0

i rented a space to store my RV. there are NO cameras watching the rv's. the only thing NOT in lockers..no way.. i month and done...

donny s.  |  Overall Experience 
Clasificación:
5.0

Staff were very professional and knew what they were doing. Especially since I had to scramble from a 10*20 unit to 2 units size 10*30. Ashley was great and so we're the others at the end before close

kevin c.  |  First Impressions 
Clasificación:
5.0

Staff was always willing to help - lot was always clean & cleared. All my items were well protected from weather. Would use again!

amy jo d.  |  Overall Experience 
Clasificación:
3.0

My particular unit door looks as if someone previously tried to break in. Handles and door bint and difficult to initially open. Can't understand why that wasnt fixed prior to renting.

Latasha W.  |  First Impressions 
Clasificación:
5.0

they guy was helpful and nice. He went over everything in a timely manner

kevin d.  |  First Impressions 
Clasificación:
5.0

They set me nice and was very kind and understanding when I needed a place to park my boat

michael l.  |  First Impressions 
Clasificación:
5.0

Good job knowledgeable fast easy

raheen f.  |  First Impressions 
Clasificación:
4.0

Great facility

michael m.  |  Overall Experience 
Clasificación:
4.0

The only thing I disagree with is no prorating. I should have gotten some of my monthly rent back.

Jim O.  |  Overall Experience 
Clasificación:
1.0

Over the past couple years that we had the unit we had numerous billing issues that were always on uhauls end, staff was rude at times and clueless.

JULENA H.  |  Overall Experience 
Clasificación:
5.0

The staff were always courteous , Ashley thx for all ur help and Brian

nelly k.  |  Overall Experience 
Clasificación:
4.0

Great

Aaron A.  |  First Impressions 
Clasificación:
5.0

Good service and good price.

mohamed k.  |  Overall Experience 
Clasificación:
4.0

Great

DARYL B.  |  Overall Experience 
Clasificación:
5.0

It started out rough but as soon as we caught the problems The staff in W-B made it right and when the tornado hit W-B staff let me know the next day my locker didn't get damaged. Thank you all Pete

peter b.  |  Overall Experience 
Clasificación:
5.0

My first time renting a storage space, the WB team made it painless. I reserved online and was able to pay at the mundy st office. Staff was polite, professional & answered all my questions.

amy jo d. | Reservación
Clasificación:
2.0

Manager was hard to get in touch with. Had difficult time with payments at one point and manager couldn't care less. Would not make payment arrangements. Will not recommend u haul for storage.

ALAN P.  |  Overall Experience 
Clasificación:
5.0

Had a problem receiving payment i check out early and never got the money back

Fernando B.  |  Overall Experience 
Clasificación:
5.0

I love you Uhaul

filippo c.  |  Overall Experience 
Clasificación:
5.0

Awesome easy to use and responsive service

AMANDA M.  |  Overall Experience 
Clasificación:
4.0

I gave staff a "yes'' on friendly but that is a borderline call. People at counter could be friendlier.

paul g.  |  Overall Experience 
Clasificación:
5.0

Great staff

usn e.  |  Overall Experience 
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