Comentarios de los clientes para U-Haul Storage of Waterloo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Waterloo

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Aimee D. | First Impressions |
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El cliente no dejó un comentario.

Xanadu L. | Overall Experience |
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El cliente no dejó un comentario.

Jasmina D. | Overall Experience |
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El cliente no dejó un comentario.

Shylandra M. | Overall Experience |
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Horrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again

Holly W. | Overall Experience |
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El cliente no dejó un comentario.

JUSTIN S. | Overall Experience |
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El cliente no dejó un comentario.

Joseph N. | First Impressions |
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Reserved a unit, paid for a unit, signed contract for unit, had to buy specific lock for unit, but never was able to even get in unit. It was locked when I arrived. Then after 5 hours loading, then waiting then going home and unloading everything. I wasted half a day, money, and all when I'm trying to move my family. You cannot get ahold of anyone even if you try calling University, "managers cell" posted on entry panel, 1800 number, and even customer service. Then when I talked to someone locally they said they'd would talk to manager and call rite back... nobody ever called... after being on hold on 2 cells one to cust serv. and one to general unit assistance i got threw after 43 minutes. Only to find out i have to go back into the shop to cancel and get my money back. Completely dissatisfied, was going to rent a large truck for 3-4 days and another unit when a large became available. Not that anyone will care but the few thousand dollars of potential business i had will be going elsewhere and i will suggest to anyone who asks that they not use uhaul.

Jody k. | Overall Experience |
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Would rent again!

Carlos B. | Online Move In |
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El cliente no dejó un comentario.

Eric H. | First Impressions |
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Customer service at initial rental was excellent.

DANIEL B. | Overall Experience |
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El cliente no dejó un comentario.

sue B. | First Impressions |
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El cliente no dejó un comentario.

TANNIAAH S. | First Impressions |
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El cliente no dejó un comentario.

Cortge P. | Overall Experience |
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El cliente no dejó un comentario.

chirstina d. | First Impressions |
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El cliente no dejó un comentario.

RICH S. | Overall Experience |
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Very satisfied

Kiley L. | Overall Experience |
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When I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!

Scott F. | First Impressions |
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Did a great job, very pleased.

Tameaka t. | First Impressions |
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it was clean and ready for me to store my stuff

Samantha H. | Overall Experience |
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The customer service was the worst, couldn’t get ahold of anyone if there was a problem. I wouldn’t recommend them to anyone.

iesha s. | First Impressions |
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Bad service took 3 days to get on my storage my card didnt work and still aint.

Clarissa J. | First Impressions |
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Very quick service as well as nice.

Debra M. | Overall Experience |
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Very rude manager

Aaron W. | Overall Experience |
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Any time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN

Tammy G. | First Impressions |
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We had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.

taemin h. | Overall Experience |
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Convenient location and clean environment.

jacob h. | Overall Experience |
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One main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there

Thomas B. | First Impressions |
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The staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson

jo e. | First Impressions |
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It couldn’t have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT

jennifer g. | Overall Experience |
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Thanks for all your help and kindness.

Shateisha B. | Overall Experience |
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Michael Short is amazing management!

JANEL N. | Overall Experience |
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I was give ln a unit the was already occupied. It took 15 minutes to get a new unit and i was never given the code to exit the facility and was locked in for 10 minutes because anyone was able to help

WENDY C. | Overall Experience |
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It was clean and secure.

Marilyn B. | Overall Experience |
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I'll never do business with your company again. I had the worse experience of my life. I wish I could write a book about everything I went through. Others consider yourself warned slum slum slum....

willie l. | Overall Experience |
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I really like the fact that units are secure with security cameras and a lock gate I once for got to lock my unit and I received a call from the office letting me know thanks guys and KUTGW.

Lloyd J.
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You have the wrong location. I dropped off at the uhaul on University Ave. in Waterloo.

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