El cliente no dejó un comentario.
BARBARA W. | First ImpressionsCustomer Reviews for U-Haul Storage of Waterford
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Everyone except one male was friendly. The gate was open several times.
richard l. | Overall ExperienceLa persona de nombre An es muy amable y excelente
Ruben G. | First ImpressionsCaleb was extremely helpful and informative.
John C. | First ImpressionsI wanted to return the trailer to this location as it was the closest one for me. They were very helpful and making this happen for me.
William S.I only use U-Haul for any storage
DIANE S. | Overall ExperienceI had to wait on the phone for many minutes when trying to schedule a unit. When speaking with the sales associate I explained what I would be storing and the size needed. They gave me a unit off site and it did not meet my needs. The door is split (had a lock on one door) and has a bumper pole in the middle of the unit. Had to go back to the facility to receive a refund and cancel unit. Am still waiting for my refund.
Maureen K. | Overall ExperienceWhen I called to inquire about the space, I was very clear about what I was storing (a battery operated golf cart), they gave me a unit that had a split door with a bumper pole in the middle, so I could not use the space and therefore had to cancel my order and go elsewhere as they offered me no other space.
Maureen K. | First ImpressionsThank you to the staff in Waterford.
MICHAEL G. | First ImpressionsEveryone was great to and helpful. Thank you
Lia M. | Overall ExperienceYou had at the time what I needed and it worked out perfect thank you.
ROBERT R. | Overall ExperienceThe electronic gate was broken and always open! Even after you increased my outdoor storage costs.
ERIC G. | Overall ExperienceThe staff was extremely friendly and helpful.
Lia M. | First ImpressionsNever had a problem.. service was very good and everyone was helpful and kind .. great place to store your stuff or rent a truck !
KENNITH F. | Overall ExperienceSeemed to be short handed and never answer the phone. Very disappointed with this facility
Richard F. | Overall ExperienceBest uhaul storage facility in Michigan hands down friendly staff safe secure storage clean and convenient
carloline y. | Overall ExperienceVery professional and friendly
charles w. | Overall ExperienceMy comments are based on the outdoor storage area for our camper, not the units in the same lot. The times were not convenient, unless you'd been there a couple months and then I was told I could request later access. This outdoor storage lot was more like a junk yard, filed with people's old cars, trucks, boats, etc. It was kind of scary. And very cramped. Thank goodness we only had to keep our camper there a couple months. Also the remote to work the gate was fine for going in. Coming out, I couldn't get it to work aiming at the control panel inside, I'd have to get out of my truck and get close to the gate and point at outside gate panel. Staff wasn't even sure which of the 3 buttons on the remote were the ones to control the gate when I signed up for the lot. That was assuring. I would not recommended this outdoor storage space unless you absolutely have to.
Chris S. | Overall ExperienceStaff helpful, facility is clean, easy to find parking & secure
Teresa W. | Overall ExperienceContact by phone is almost impossible
john s. | Overall ExperienceGreat Staff friendly and helps find solutions to my needs!
MARK D. | First ImpressionsThe electronic gate needs a lot of help half the time it was wide open and called numerous times..
ERIC B. | Overall ExperienceThe only snafu was our gate entry card not working when we arrived. Called Ann and got the access code and entry into facility. Evidently the program wasn't updated properly.
Paul T. | First ImpressionsAnne was very helpful to me on more than one occasion.
BONNIE SUE C. | Overall ExperienceWonderful experience!! Zack was extremely helpful and accommodating! The staff was very friendly! Could not have asked for a better experience! We were very pleased!! Thank you!!
Kevin A. | Overall ExperienceAppreciated your on going help in keeping my “stuff”safe
SHARON G. | Overall ExperienceThere was a staff guy at the front desk he doesn’t have a customer service manner, not patient in taking the informations.
basil o. | First ImpressionsI would like to enter the storage area with a key pad rather than an access card sometimes I don't have the card with me and change vehicles otherwise a great experience the staff got to the point and I felt they respected my time.
MICHAEL T. | First ImpressionsStaff were very helpful and friendly. I was especially pleased when they reached out to me when the UHaul billing system had issues and when I emptied my storage unit. Both times the representative was very proactive and professional.
BRIAN T. | Overall ExperienceMy only complaint is that I was charged $10 for a dolly I never received. I would like that money back.
TIM B. | First Impressions