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Elena V. | Online Move In
Customer Reviews for U-Haul Storage of Swoyersville
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Service was impeccable great staff!!!!!
John H. | First ImpressionsExcellent service and friendly staff. Convenient hours and easy access. Would definitely use this facility again if necessary and highly recommend.
RICHARD S. | Overall ExperienceThe staff was helpful. He was very knowledgeable with our questions and concerns.
Marisol M. | First ImpressionsI would definitely recommend this storage facility to my friends.
Francine T. | Overall ExperienceI had an issue at the beginning due to a mixup of storage size, pricing, and availability when I first moved into the unit but overall had a good experience.
Warren H. | Overall ExperienceThe manager in the office is wonderful.
fay m. | Overall ExperienceBeautiful and clean Affordable I can't say anything bad about my storage unit . Beautiful facility Inside and surrounding the place . Top Notch 5
Bobbijo O. | First ImpressionsThank you for your help
Ishia S. | Online Move InConvenient storage unit, well maintained. helpful and friendly staff. It would help to have lights overhead storage units as it was dark and difficult to move stuff even while it was during the day.
Janet L. | Overall ExperienceNo carts to load or unload Stacie rude and hung up on me. Multiple calls and on hold each time. Lied to by staff. Unable to get resolution. I have a handicap that effects my mobility and needed those carts to empty my storage. None available. 3 people to carry boxes one by one. What should have taken no more then an hour. Took 2 and 1/2. Leg killing back breaking multiple trips back and forth to empty my storage. Finally broke the lock on the one hand truck. Due to could no longer keep lifting the boxes one by one. Call the office Stacie hung up on me. Called customer service another 4 times after that on hold for extended periods. No supervisor available to speak with me. Said someone should call me back by Wednesday. Today is Sunday It happened Sat morning Kingston location. I'm paid up till the end of the month so I will be asking fora refund for mu6unused time and all the agrivation and pain I have to endure.
Naomi W. | Overall ExperienceGreat friendly staff. Facility nice and worry free about my belongings.
Tina R. | First ImpressionsStacey is amazing!!!!!!!
Amanda B. | Overall ExperienceVery clean units. Will definitely use again.
Crystal T. | Overall ExperienceWas never told that my storage unit was on the second floor with no access to either an elevator or a ramp, so once I found a ground-floor unit I immediately emptied my unit and rented one on ground level.
Daniel S. | Overall ExperienceVERY satisfied with the cleanliness and the temperature inside. I have experienced other "climate controlled" facilities that would barely keep you from breaking a sweat. This facility is TRULY climate controlled! Thank you for being true to your claims!
Scott H. | Online Move InStacy was helpful when helping me choose the correct storage unit size. She explained everything from how to enter the facility, to unlocking the alarm, and where my unit is located. I would recommend going to the Kingston facility for your storage needs.
Crystal T. | First ImpressionsI'm from my first rental to my second rental to trying to get to storage to trying to cancel my storage was nothing but a complete hassle with this company. I was charge differently than I was told, Every time I called I was on hold for hours, my confirmation numbers of my "rates" was not upheld. Totally on satisfied with the whole process
Sandra c. | Overall ExperienceWhen cleaning out unit, the couch had mouse droppings on it. Everything else was fine.
JP A. | Overall ExperienceI was double charged . After explaining I was changed the first time and billed a second time.NOT WILLING to fix problem telling me it would fix its self . I paid for insurance and it didn't go through. Go the feeling steeling money from my account is not the end.not feeling safe putting my stuff in there and now going to change my cc THANKS
RICHARD W. | Overall ExperienceIf there's a way that email notifications can be sent during daytime hours, it would improve the experience. Notices are sent after midnight and, for people, like myself, who have sound for notifications, it's annoying in the middle of the night.
Debra W. | Overall ExperienceThe Simpson St. facility is easy to find, clean and well lit. There are carts available to make your move that much easier! Highly recommend.
Maria O. | Overall ExperienceI would recommend everyone to use this awesome facility.Thank you and have a bless and prosperous day!
Denora C. | Overall ExperienceYour representatives were very helpful and courteous.
Peter R. | Online Move InLoved that they have carts right at the door if you need them!!
Pamela C. | Online Move InCouldn't get in. Complete waste of time and money. Had to keep the truck for another day. There's no hours listed on any of the paperwork that I received for the storage unit. And there is a placard on the building that reads 24-hour access. You would think that when I walked out of the office I would have been all set to enter my storage space whenever I needed. Instead I was standing there like an idiot with two friends just after midnight wasting everybody's time wondering why my card doesn't work. And then when you call for assistance with the push button it gives you options one two and three and it does not recognize when you punch any of those numbers so after it asks you twice what your option is and it doesn't recognize your input it hangs up on you. I am forfeiting work hours today to go do what I was supposed to have done last night . Bottom line, not good .
Robert R. | First ImpressionsVery kind and helpful
RICHARD S. | First ImpressionsNo garbage cans. Would often see litter in dock loading area. Only garbage can in bldg.. was in restroom & often overflowing. I had a smaller unit & was paying over $100 a mo. EXPENSIVE~~~ That's why I pulled out as quickly as I could. TOO expensive to keep things that I don't even have immediate access to. I only wanted to use it very SHORT TERM. Otherwise, it becomes a BIG $$$$$$$$$$$$$ pit~~~~~
Joseph R. | Overall ExperienceFront deck person was so rude, should treat customers with better attitude specially when customers been on the road all day or traveling from state to other one
Fahad S. | First ImpressionsMore trash cans are needed Make it easier to communicate with staff at the facility in Kingston and not subject them to long wait times
Nicola E. | Overall ExperiencePlease send notification of refund. A second floor unit which was difficult enough to find is not workable for a 61-year-old spinal cord patient with a partial paralysis I couldn't use the unit I returned to the Kingston store and they told me they would cancel and I would not be charged Please confirm.
Carolyn W. | Online Move InI would like to explain the reasons for my ratings.. lot of my stuff even though it was in a climate-controlled facility,had mold on it (my clothes & blankets) the floor was rotted and smells like mold,the front of the entrance as soon as you walk in is extremely dirty with leaves, dirt & debris all over the floor.and I couldn't get into the climate control building iafter 9 p.m. most of the staff were rude and acted like they didn't have the time for anything or anyone. except for one very nice girl I think her name is Stacey.She was very kind and patient she greeted everyone very friendly and took time to answer any questions you would have had. he would be the only reason I wouldrecommend that facility to anybody, I have left in the middle of the month and didn't even get the balance of my bill back which I don't feel is right bill with paid in full and the money that was left over I should have gotten that I cleaned out my unit it was swept and the door was shut. I should have received the balance in a refund.
Janet K. | Overall ExperienceGot a unit on the second floor and was not told there was no elevator or ramp, would not of taken the unit had I known this.
Daniel S. | First ImpressionsThe move-in process was easy and convenient, and my unit was clean and ready when promised.
Michele T. | Online Move InThnx
kierra t. | First ImpressionsGreat customer service. Thorough in everything.
DAVID H. | Overall ExperienceVery nice units, they are clean, well lit for safety, easy access and a reasonable price. Highly recommended if you are in need of a storage space.
Regina S. | Online Move InThe unit I rented was to small for my dresser ,headboard, mattress and box spring to store in the 5x5x8 unit. So I had to take the dresser somewhere else which ended up costing me more money in mileage fees on the uhaul truck that I rented! So I'm disappointed in that fact.
Michael T. | First ImpressionsOverall an excellent experience.
Paul B. | Overall ExperienceI was a little upset with U-Haul in general,because the main number goofed up my free months storage,but Stacy and her staff helped me straighten it all out. Stacy is great to work with,as is the rest of her staff.
DAVID H. | First ImpressionsCalled last week to confirm both units. When i arrived ,1 of the 15x8 was not available so got downsized. Pretty frustrating because i called week before and didn't have enough room to store.
Brandon K. | First ImpressionsBest money ever spent. Security and availability is high on my priority list.
Gary F. | Overall Experiencethe only negative was not having a larger truck available
john c. | First ImpressionsAlthough the storage facility itself was clean, the rental unit could have been swept out and spider webs removed.
Brbara M. | First ImpressionsEasy process and helpful staff.
Jessica D. | First ImpressionsThe facility is clean and well lit. Overall, I'm very happy with it. The only issue I have is there is only one platform dolly in the building that I'm in so, if more than one person is there at a time, you have to wait to use it. An extra one would be nice to have available due to the sheer size of the facility and odds that more than one person will be there at a time. I do appreciate that there is also a mattress dolly available that came in handy.
Tamera M. | First ImpressionsMy unit was locked and not available to rent even though I rented it online. There was no one avail to answer the phone to help when I had movers there being paid with my belongings ready to move in. I contacted Stacey more than once and she never bothered to reach out nor did any UHaul employee. I would never rent from this company again.
Naomi H. | Online Move InChanged payment to different credit card n was charged twice $15 for late payment. Manager was requested to call me back n never did to explain the situation.
Ann B. | Overall ExperienceWhen I initially called to enquire about renting a unit, I was not told everything was on line. That would have been helpful. My cell phone did not have internet access as I only use it for calls
Sandy T. | Online Move InManager was very polite, respectful, and take the time with me. This is excellent customer service!!! Will recommend this local UHAUL storage anytime. Best wishes on your continuing success!! Regards,
Linda C. | First Impressionsgreat Job by the Staff
Anthony S. | Overall Experiencegood location
dave A. | Overall ExperienceStaff was very helpful
ALBERT N. | Overall ExperienceEmail directions were a little confusing when at the site. Storage building and units are ditry
Alexis Y. | First ImpressionsThis was my first time using storage. Everyone was very kind and courteous as well as helpful. I would recommend to family and friends...very clean lockers too. Thank you very much.
JoAnne C. | Overall ExperienceScary walking down hallway waiting for sensor lights. Maybe have light switch on wall upon entering.
Ann B. | First ImpressionsLack of security. I recently learned I should have had a access card. I didn't. Each time I went to my unit a silent alarm went off, to rich no one EVER made me aware. Glad I had insurance.
GERI P. | Overall ExperienceThe lovely ladies at the UHaul in Swoyersville turned my nightmare moving experience with another storage facility into a breeze! The customers service and protection is spot on!
Kayla L. | First ImpressionsThe only issue I ever had was the inner set of doors going in. There is a difference in floor levels that causes things to move on the carts when you try to cross that spot.
theodore S. | Overall ExperienceI wish they would prorate there monthly storage costs to customers. I was very upset to find that out as all other facilities I have used in the past offer it.
Laura J. | Overall ExperienceStacy Eckstein,Britney Baker and all the other employees that I had contact with were very helpful, kind and very knowledgeable and answer any and all question.
JOSEPH C. | Overall ExperienceFacility is dirty, heat was never on, big sign saying it’s climate controlled,
SHEAMUS C. | Overall ExperienceEveryone from the office to the storage area was kind, courteous, and ver professional!! I couldn't have asked for anything more...My thanks to all of you.
JoAnne C. | First ImpressionsIt was a pain that it wasn't 24 hours. It was also strange having to drive to the Kingston location for customer service. And some of the employees there were playing on their phones when I walked in.
Zach T. | Overall ExperienceThank you for your great service, I will use this service if ever needed again definitely will be a reference to others... again thank you for your service....
Donisha C. | Overall ExperienceStaff always friendly and helpful. Very pleasant experience in renting a truck. Explained everything in detail.
WILLIAM P. | Overall ExperienceBueno
Diane C. | Overall ExperienceCustomer service staff very helpful
Valerie M. | Overall ExperienceAll of my needs were met and the staff were very helpful. If needed I would return and use this facility again.
LAMAR C. | Overall ExperienceIt wasn't a wait,I was treated politely, the environment was calm,the customer service team was awesome, very helpful.
Donisha C. | ReservaciónNice indoor storage building, easy access for loading/unloading.
Fred R. | Overall Experience