Customer Reviews for U-Haul Storage of Spring Hill on Mariner
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

439 reviews

4194 Mariner Blvd   Spring Hill, FL 34609
(Corner of Mariner & Hearth, 3 miles South of Cortez Blvd. (Hwy 50)

(352) 684-8161

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(352) 684-8161

4194 Mariner Blvd
Spring Hill, FL 34609
(Corner of Mariner & Hearth, 3 miles South of Cortez Blvd. (Hwy 50)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Have someone there during hours. The car dolley had the light taped in which fell down and didn't work. My paperwork I printed off said $1195 and was charged $1272. Plus I payed for a refer dolley and never got it it.

Todd N 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

david w 
Rating:
5.0

Pickup and return process was good but had issues accepting pictures

JOHN H 
Rating:
5.0

I can’t see myself going anywhere else for this service except to U-Haul in Spring Hill, Fl! I’m very pleased with all service. Thank you!

SANDRA H  |  Overall Experience 
Rating:
1.0

Returned rental truck to predetermined location only to discover that it was closed despite an hours sign to the contrary. The sign on the door said they’d be returning at 10:30 am. We arrived at 10:50am to a locked building. I spent 30 minutes on the phone attempting to walkthrough the nightmare of an app based return process. Customer service via UHaul 800 number was terrific, however this return process tarnished my view of UHaul. If you are anticipating a quick experience on the return and then need to waste precious time after a long move then this is totally unacceptable. Nobody’s perfect, I understand, but this was pretty ridiculous.

Jessica P 
Rating:
5.0

Customer did not leave a comment.

SANDRA H  |  First Impressions 
Rating:
2.0

when you’re calling, make sure to use your customer service voice.

Laura B 
Rating:
4.0

When I arrived Saturday morning to drop this 6 x 12 off, the kid was very unhelpful and I was in the back called three times. He never picked up the phone so I drove down to the front and he’s sitting in the office eating a sandwich I told him the trailer was back there and he gave me a hard time even though I had a slip saying that that’s where it gets dropped off, just very rude overall

matthew h 
Rating:
5.0

Great service and very fast to check you in. I highly recommend 😊

Adel S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michelle B  |  Online Move In 
Rating:
3.0

I don’t know how to rate the facility. I made reservations a week ago show up at 4 o’clock in the morning with the gate code that does not work so now I have to sit here till 9 AM. Hopefully somebody comes to the office today so I really don’t know what to think about this facility yet, not very happy that I spent five hours in the parking lot waiting to unload my trailer and truck so I’m really not too thrilled about this experience so far had a death and need to get to the funeral home to make arrangements and also have paid people here waiting to unload so it is very inconvenient

matthew h  |  First Impressions 
Rating:
5.0

Debbie went above and beyond while assisting me throughout the entire experience. I would highly recommend this location because of her.

Dante H 
Rating:
5.0

When I picked the truck the managers were present. Walked me through the vehicle, made sure blankets were present I had ordered and made sure I had all I needed. Asked me to take a picture of the dash board to verify gas level and mileage. Which turned out I would need at billing time. Excellent service!

DONALD F 
Rating:
5.0

Customer did not leave a comment.

kevin k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna B 
Rating:
5.0

Customer did not leave a comment.

Nicholas C 
Rating:
4.0

Your prices are higher then other storages in this area but very clean and available

PAMELA S  |  First Impressions 
Rating:
4.0

I didn't know it at the time but the windshield on the inside needed to be cleaned it had suction cup marks for everybody's GPS phone holders didn't find it out to the next morning when it fogged over and the doors are really hard to close other the traction control coming on that needed service in the mountains other than that experience was pretty good

Tim R 
Rating:
1.0

My wife stopped there to make the reservations we showed up to pick the vehicle up yesterday April 24th and they were closed there just happened to be someone there to let us in when we got there today to drop the vehicle off nobody was there we had to wait for them to come back from lunch very poor way to run a business you guys might think you have the Monopoly on truck rentals but there's a lot of other companies out there which I'm sure we're going to be glad to look at unless you can compensate us some way

Gary V 
Rating:
3.0

Needs attention with pest control to many roaches

Lilybeth R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert t  |  Overall Experience 
Rating:
5.0

Very accommodating and the reservation process was quick and seemless.

Ciarra K 
Rating:
5.0

Tom, Debbe, Liann are the best when it comes to helping you with trucks storage, etc. I have moved numerous times in the past five months and they are the only people that I will deal with in the area. They have the best customer service of anybody that I have dealt with here in the Springhill area.. I give them a five star rating!

Marlene F  |  Overall Experience 
Rating:
3.0

The place was closed. However no direction where to park. Uhaul App is absolute crap for self check in had to wait 15 min to only be transferred waiting another 15 min for app support. U hauls only saving grace was the lady for support with app was very patient and kind. Her name was A Lindsey Thanks So Much for being patient and talking me through the process.

Jeffrey H 
Rating:
5.0

Leanne was beyond amazing!!!!!!! Tom was a great help as well with explaining the codes on how to get in and out!!!!!!

Leighann S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rich E 
Rating:
5.0

Great customer service

Lydia J 
Rating:
5.0

Leann was absolutely amazing and beyond helpful!!!! Anthony at the location was very helpful as well.

Leighann S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gordon H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA H  |  Overall Experience 
Rating:
4.0

The fellow at the location was friendly and helpful.

GEOFFREY W 
Rating:
5.0

Customer did not leave a comment.

Sebastian G 
Rating:
5.0

Leanne was the greatest! So helpful and understanding of my situation. I was scammed by a moving company and she was able to take care of my needs!

terryl f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H  |  Overall Experience 
Rating:
4.0

Although my rental of the truck and the storage had some hiccups, everything works out well I rented my truck when I rented my truck I had to go to a different location to get it cuz they didn't have it where they said they were and when I got to my unit I did not have an access code for the building which I had asked for a 24-hour access which delayed me by a half a day while on the phone with one of the storage Representatives I had expressed that wanted the insurance a 24-hour access cuz I would be coming in late was 6:00 Sunday morning to find out that we needed a gate code and a building code. Didn't have the building code but had the gate code. Had to wait until I can get a hold of management at this facility which took almost 3 hours. Then I was forced to unload in the rain facility manager was very understanding and apologetic about the situation despite not having the 20-ft room that I ordered. They put me in two 10x10s for the same" as for the staff were very pleasant and understanding. Thank you, Herbert Nasert

Herbert N  |  First Impressions 
Rating:
5.0

Ill never recommend uhaul after all these BS reservation changes

Tyler G 
Rating:
5.0

The manager has an attitude

Charles R 
Rating:
5.0

The location was convenient and the person working at the location was very pleasant.

Nicolette C 
Rating:
2.0

Wasn't told ahead of time that I would need the app to pick up the truck. There was no signs posted anywhere on how to find the app, no QR code. When I did finally get the app, it was horrible. It wouldn't even find the location that I was trying to pick up the truck from.

JEROME T 
Rating:
5.0

Customer did not leave a comment.

edward p 
Rating:
5.0

Customer did not leave a comment.

robert t  |  First Impressions 
Rating:
5.0

Your awesome 👏 No complaints at all😊

Allie K 
Rating:
5.0

Keep up the great customer service and help.thank you

Chad D 
Rating:
5.0

Customer did not leave a comment.

THOMAS K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany h 
Rating:
5.0

Customer did not leave a comment.

Alberto m 
Rating:
1.0

It was a terrible experience

Eddie O 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C 
Rating:
3.0

There was rarely anyone in the office. I answered no for #4 because no one was ever in the office. And I wouldn't recommend because it's expensive and the rates go up too often.

Alexis C  |  Overall Experience 
Rating:
1.0

Time for moving and I could not get my coat to work for me to move in to my unit I couldn't get through the gate front office was closed leaving me with a higher bill Now I have to hold things in my truck until I get to the office to see why my code for the gate is not working so I have double truck money

Janae M  |  Online Move In 
Rating:
5.0

Brandon is excellent! Extremely helpful and very pleasant. He made my experience tremendous!

Michele G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence C  |  Overall Experience 
Rating:
5.0

Brendan went above and beyond! He truly cares about ensuring that the customers needs are met and beyond. He is fantastic!

Michele G  |  Online Move In 
Rating:
5.0

First class all the way

Dawn P  |  First Impressions 
Rating:
1.0

If security of your storage is important... It's NOT to this owner!!! I've been w uhaul storage for 14 years... In Texas with not a single worry... This unit... I was locked out for over 3 months... They still charged me... A negative for this facility... You're a number to the bean counters... Customer service is dead and gone here folks!!!

Steven B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGAR A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter B  |  Overall Experience 
Rating:
4.0

Very nice experience. Staff is very friendly and rent/move out process very convenient. I would definitely recommend U-Haul to anyone.

Keith S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth m  |  Overall Experience 
Rating:
4.0

The movers left before the job was done, I said had a few more things to put in storage, and they went home.

Diane S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  Overall Experience 
Rating:
5.0

Good service. Thank you.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S  |  Overall Experience 
Rating:
1.0

I was visiting in Spring Hill Florida and needed a van to pick up a piece of furniture. I looked up uHaul to see that they had several locations near me. I called the one closest to me and when someone answer, I asked if they were at a call center. She said yes. To note all the persons that I spoke at the call center were very good and helpful. The first call took my information and sent the app to me. She arranged that I pick up the vehicle at a Uhaul location near me. The app did not work everytime that I used it. So I am ruling out user error. The information that I added did not keep. I went to the location to pick up the vehicle at the appropriate time. No one was at the location. I called the customer service number and was told that your system information did not have that this was a vacant location and not set up for picking up a vehicle by the customer. I was informed that someone would be there in fifteen minutes. I was given a new link by the customer service person to set up my vehicle rental with my personal information. This link did work. During the time I waited, I was able to input my information. A person did arrive about 25 minutes later. A little late. I did expect this. He apologized. He then had to take all my personal information again since the app did not work. So one hour and fifteen minutes after my supposed time to pick up the vehicle I was given the keys to the van. I was able to get what I needed. When I went to return the van, I was told to use the app to check the vehicle out. The app did not work. I needed to make a call to customer service who helped me check out. This person was very good as well. Will I use uHaul in the future, probably not. If you are going to rent vehicles without humans, Your app, your system needs major work.

david s 
Rating:
4.0

Customer did not leave a comment.

MILLIE S  |  First Impressions 
Rating:
5.0

Excellent

Lisa P 
Rating:
4.0

Over all very good. The gate has issues and hopefully that will be taken care of in the future

Dawn S  |  Overall Experience 
Rating:
4.0

I found that using the app to secure the rental was overwhelming. A more personal approach would have made it a lot easier

Charles M 
Rating:
4.0

Customer did not leave a comment.

Danny C 
Rating:
3.0

Customer did not leave a comment.

Jerry S  |  Overall Experience 
Rating:
4.0

HAD TROUBLE WITH THE MOBILE APP BUT HAD A GENTELMEN THERE TO HELP US.

timothy y 
Rating:
5.0

Customer did not leave a comment.

Michelle R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAKEEL A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natasha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rachael B  |  Overall Experience 
Rating:
2.0

I was lied to about paying my storage fee’s by and employee named Kathlyn in Springhill Fla. Then I received an email from u-haul corp letting me know that I needed to pay, Date: 3/19/2023 PRE-LIEN NOTICE Dear john carr, Your rent payment is now 15 days past due. An additional $15.00 pre-lien fee has been charged. We hereby make immediate demand for full payment in the amount of $913.33. If full payment is not received within 15 days, your right to use storage room 112 shall be terminated, a $50.00 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room. If you have not already sent payment, please send your check today or go to uhaul.com/signin/ to remit payment and resolve this matter. Sincerely, Kathleen Mcdougall U-Haul Storage Of Spring Hill On Mariner (352) 684-8161 833040

john c  |  Overall Experience 
Rating:
1.0

fix your instructions for automated locations, short and sweet should be the goal, and have the one person working there actually check the trucks making the customer take pictures and long everything should at least come with a discounted price as opposed to locations with people there

derek w 
Rating:
3.0

The counter person was great

Edwin v 
Rating:
5.0

Customer did not leave a comment.

Florence C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wanda M  |  Overall Experience 
Rating:
2.0

Check in on app didn’t work, reset password five times and still message stated password was incorrect. Had to go to another uhaul location to check in then back to this one on Mariner to get key and truck. Wasted a whole hour. Representative that assisted in other location on Cortez was amazing and saved the day. Will never try U-Hauls automated check in again. Heard this check in error happens a lot

Flor I 
Rating:
5.0

Customer did not leave a comment.

daniel w 
Rating:
3.0

Customer did not leave a comment.

Janet H  |  First Impressions 
Rating:
5.0

Because of the recent freezing temperatures, the spiders that lived in the key lock boxes were all dead. My truck rental via mobile device was a very smooth and easy process.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Heather N 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
5.0

Veddy good service.

EDINSON M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaleigh D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis b  |  Overall Experience 
Rating:
2.0

After 3 days and multiple phone calls the company has to take my truck off active rental. This is an unstaffed location and the owner will not go verify the miles and fuel level to complete the check in process. Extremely unhappy with the way this has been handled.

Brandy B 
Rating:
4.0

Tight cab area for you are tall.

Alexander B 
Rating:
4.0

The facility was clean and well maintained.

JULIE H  |  Overall Experience 
Rating:
3.0

Th vehicle drives fine but its an older model which you have to role down the window and it doesn’t have a ramp to make moving easier.

Luz R 
Rating:
2.0

On hold for 30 minutes trying to leave the storage facility. I was told my code was 8688416 and it did not work. I was trapped inside the gated area, until the emergency number on the key pad sent a text message with a different code. Then the checkout link did not work.

JOHN S  |  First Impressions 
Rating:
2.0

Was given the the wrong code by Chayanne and was stuck inside the gate for 30 minutes while on hold with UHAUL. Luckily Catherine text us a code, after we left her a VM while stuck Then the checkout link would not work

JOHN S 
Rating:
4.0

The store attendant was very helpful and accommodating. A+ service from him

Eric W 
Rating:
5.0

Customer did not leave a comment.

Alexis Y  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stefan D  |  Overall Experience 
Rating:
4.0

Access gate needs to be secured.

Ervin B  |  Overall Experience 
Rating:
5.0

Their were very friendly n helpful

Wanda M  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Laura A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Minellie M  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

mary l  |  Overall Experience 
Rating:
2.0

Location gave me hours that were outside of the range of the business hours for the reservation. I booked at 7:30. Office was open at 8. Truck was not cleaned until after opening. Reservation was booked for 4 hours, we lost an hour due to opening and cleaning, but was still told to return due to future reservations at the requested drop off time, giving us only 3 hours.

Farlyn H 
Rating:
5.0

Customer did not leave a comment.

Gamalier M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

halima e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefan D  |  First Impressions 
Rating:
1.0

The unsullied was dirty- checking in took over 30 minutes online- I wasn’t “approved@ which should have been handled a week ago when. I ordered the truck. Return instructions were useless. I will never rent from haul again.

Abigail D 
Rating:
1.0

Don't lie to the customet

Daniel L 
Rating:
5.0

Austin was extremely helpful!

TAMARA G  |  First Impressions 
Rating:
4.0

Thanks for making evert thing perfect.

William T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus O 
Rating:
5.0

Marie was amazing. She helped us with figuring out how much space we will need and her customer service was top notch. Very clean and accessible.

Dawn S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue s  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicholas F  |  Online Move In 
Rating:
5.0

We had our storage for 8 months with U-Haul it was a very good experience, it was clean and hastle free

Marianne C  |  Overall Experience 
Rating:
5.0

speacial ty to mr t

Bernice S 
Rating:
3.0

Was unable to use pin code to get thru gate into storage unit. Had to go to main office to get new code pin number, that doesn't work either.

Richard S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul P  |  Overall Experience 
Rating:
5.0

Clean, safe and well designed as well as Easy to use

RONALD B  |  Overall Experience 
Rating:
4.0

I did not see or meet any uhaul employee at the storage facility, and I did not know the procedure to inform uhaul I was no longer needing the storage unit.

Ronald W  |  Overall Experience 
Rating:
5.0

The best place to keep your belongs safety

katiamari e  |  Overall Experience 
Rating:
1.0

Better internet service

Kimberly K 
Rating:
5.0

The 2 guys at the facility i visited were very helpful & answered all of my questions.

Lisa F  |  First Impressions 
Rating:
1.0

I can’t rate storage at this time but the process of getting my possessions into my storage space was horrible.

John M  |  Online Move In 
Rating:
5.0

Clean and well taken care of .

Robert G  |  Overall Experience 
Rating:
4.0

The App didn't work well. It was only when switching to using mobile phone browser that I was able to successfully check the truck back in.

Thomas W 
Rating:
5.0

Great people and location

alan f  |  Overall Experience 
Rating:
1.0

I am 7 months pregnant high risk. I received a truck with the fuel light on. Prepaid for milage AND put fuel into the truck. I hired moving help and was charged $30 to extend to wait for movers who were not even in the area. Because of this I had to keep all my belongings in overnight. A second mover was hired and given the incorrect information so I had to start to unload the truck myself and call into work late. I was told yesterday to contact a Mr T with no contact information on how to do so. This was a very disappointing experience.

Tiffany H 
Rating:
5.0

Customer did not leave a comment.

Adelia l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adelia l  |  First Impressions 
Rating:
5.0

They went above and beyond their duty. When I filled my unit and left for the night I did not secure the door properly. I received a notice from them that they was checking units and found my unit unsecured. I drove back to fix it and they made sure nobody else would get into it until I got there.

DANIEL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH a  |  Overall Experience 
Rating:
1.0

When I reserved the truck & saw it was a 24/7 pick up and you needed a smart phone (which we don't have) I contacted Uhaul to have it changed to an office pick up and she said it was all set but there is no office at that location. It took my husband an hour to get the truck having to go to the Cortez Blvd office for a code to get the key for the truck. We were on the phone for an hour trying to complete the pick up. Poor customer service.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

Kristin B  |  Overall Experience 
Rating:
5.0

Everything was great

Dalton S 
Rating:
5.0

Fast, professional service. Good equipment.

RONALD B  |  First Impressions 
Rating:
5.0

Great team, great personnel relation skills. Thanks for the help over the years.

DELANO H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
3.0

Customer did not leave a comment.

debra f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise A  |  First Impressions 
Rating:
5.0

Katherine is awesome also

Mindy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica V  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jacqueline H  |  First Impressions 
Rating:
5.0

Why do you need the secondary verifcation? with the gold star on your license you have to provide all 4 of those things to the DMV to get a license.All you should need is a valid credit card. It is a pain to be out side in the sun and you cant see the screen on the phone to complete the many steps you ask for.

Randy P 
Rating:
5.0

I have rented many times from Uhaul..long distance and local. I reserved online for a van from this location, using the 24/7 pickup option. It was user friendly...the van was there, and there was plenty of space for me to leave my car for the time I needed the van. I will use this location for any future needs!

Anthony v 
Rating:
5.0

I'd warn them about the brakes. They are pretty loud. I don't think there's any issue with them, it's just that you can hear them a lot louder than if you were in a car.

Diane M 
Rating:
5.0

I did have some problems with the gate code the manager at that site never answer the phone and she did not ever return my call to make sure that I was able to get in the access code I actually had to call I did leave the manager of voicemail like she recommended and again she never returned my call

Natasha B  |  Overall Experience 
Rating:
5.0

Wow! Smooth easy quick! Thank you

PEGGY E 
Rating:
3.0

Customer did not leave a comment.

Lisa S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas B  |  Overall Experience 
Rating:
4.0

Mobile pickup needs to be more smooth. Took over 30 minutes to check out a truck

Louis D 
Rating:
5.0

Customer did not leave a comment.

Spencer W  |  First Impressions 
Rating:
4.0

Often the office was difficult to reach over the phone during business hours

alana m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Manuel A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles R  |  Overall Experience 
Rating:
3.0

No one was ever there on site and to try and pay or have a issue with storage never could get three to talk to someone on the phone

Jason F  |  Overall Experience 
Rating:
2.0

Customer service was terrible was constantly waiting 15 min plus each time I called transfered to the wrong person and had to call and wait again and at some point they just hung up on us.

Daniel S  |  Overall Experience 
Rating:
1.0

Online rental was easy but instructions for entry were wrong I have still not been able to access my unit

Elizabeth L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patrick S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Constance Z 
Rating:
5.0

Very happy with Storage

ROBERTRONALD M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoan M 
Rating:
4.0

Customer did not leave a comment.

Serica S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
1.0

Passcode never worked from day one & nobody could fix it. Gate on facility has been opened for over a month, anyone could walk in. Tractor trailers & cars with flat tires parked in the supposedly secure area all the time. No one ever in that office, I had to go to another office to close my unit after the 800 number told me the office was open, just a mess from day one!

Paula S  |  Overall Experience 
Rating:
5.0

office is closed

KIM B  |  Overall Experience 
Rating:
5.0

I spoke with a gentleman before we picked our trunk rental up and he was AWESOME!!! I wish I had gotten his name.

Micheal H 
Rating:
5.0

The Uhaul rep David, aka Mr. T, was an incredible help. Would have hated to go through the self-serve process without his help.

David E 
Rating:
5.0

Customer did not leave a comment.

Stelios K 
Rating:
4.0

Customer did not leave a comment.

Jessica H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danijel P 
Rating:
5.0

Customer did not leave a comment.

Natasha B  |  First Impressions 
Rating:
5.0

Always great service. Thank you !!!!

BURWARD H  |  First Impressions 
Rating:
1.0

Unable to evaluate the facility, I was unable to access my storage unit at 8:00pm my code to enter the gate was denied. This Is costing me an additional day of truck rental not to mention needing to find a place to park the truck rental which still has all my belongings

Mercedes S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan M 
Rating:
4.0

Customer did not leave a comment.

Bonnie M  |  Overall Experience 
Rating:
4.0

Have more selection of trucks

julio m 
Rating:
1.0

Using your online check in was a horrible experience. I will never use your company again.

Christina B 
Rating:
5.0

Great people to work with. The whole uhaul experience was very very good.

John B 
Rating:
5.0

Customer did not leave a comment.

jacob c 
Rating:
5.0

Customer did not leave a comment.

Loretta S 
Rating:
5.0

The girl in the office was called to another store so she was not add location upon my arrival. I contacted her at the number posted on the door and she got all my paperwork over the phone. I was able to move in without interruption to my day. She was extremely helpful showing great customer service.

Heather K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisbet i  |  Overall Experience 
Rating:
4.0

Tried to upload a photo of additional damages and could not get the online app to work. Also ran into major issues accessing the UHaul storage facility. The GM was emailing me at midnight, and I was very appreciative that someone was available online. We still couldn't get it resolved until morning. It was frustrating, but she was very helpful and made a credit adjustment to my final bill without my asking which was was really nice. Problems aside I would still recommend UHaul and this location.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Clifton D 
Rating:
2.0

The location of the rental office has convenient hours, but the office location of my physical storage room is rarely open. My code doesn’t work, can’t get help because nobody is there when I get off work. Can only get someone on the 800 # which is no help to me. They only call the local office & give the info. Not happy

Paula S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CINDY E 
Rating:
5.0

Kathleen, the manager, is very helpful and friendly. You have a winner in her!

Hernando P  |  Overall Experience 
Rating:
5.0

Contents were musty smelling

wanda m  |  Overall Experience 
Rating:
5.0

Kathleen was an absolute pleasure to work with. I must be the most annoying cutomer in the world, and she answered every stupid question I had with patience and grace. She was incredibly accommodating and if I ever need services again, I will always g straight to her. You have a gem running things here.

Chuck G  |  Overall Experience 
Rating:
3.0

Online check-in and pick up of the truck was extremely difficult. Customer service was fantastic though and help me get the check-in process completed.

Donald B 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Nicole was awesome.

Nicholas O 
Rating:
3.0

Customer did not leave a comment.

Michele L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian s  |  Overall Experience 
Rating:
4.0

Office was open at random times.

PATRICK S  |  Overall Experience 
Rating:
5.0

The gentleman that works there is professional, well mannered, friendly and most importantly he worked very hard always doing something. The only issue is the gate entrance the location of the keypad is not accessible it should be moved or there should be remote access. We had to get out of the car many times because it was easier . For that reason only we would not rent a unit there again. Next time I need a unit I would see if it was repaired if not I would go elsewhere. Also I could not recommend that facility to friends or anyone who asks. If it gets repaired or replaced please email me and I would certainly come back.

Paul S  |  Overall Experience 
Rating: