Comentarios de los clientes para U-Haul Storage of Spring Hill on Mariner

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Spring Hill on Mariner

Clasificación general:

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Danijel P.
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El cliente no dejó un comentario.

Natasha B. | First Impressions |
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El cliente no dejó un comentario.

BURWARD H. | First Impressions |
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Always great service. Thank you !!!!

Mercedes S. | First Impressions |
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Unable to evaluate the facility, I was unable to access my storage unit at 8:00pm my code to enter the gate was denied. This Is costing me an additional day of truck rental not to mention needing to find a place to park the truck rental which still has all my belongings

Susan M.
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El cliente no dejó un comentario.

Bonnie M. | Overall Experience |
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El cliente no dejó un comentario.

julio M.
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Have more selection of trucks

Christina B.
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Using your online check in was a horrible experience. I will never use your company again.

John B.
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Great people to work with. The whole uhaul experience was very very good.

jacob C.
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El cliente no dejó un comentario.

Loretta S.
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El cliente no dejó un comentario.

Heather K. | First Impressions |
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The girl in the office was called to another store so she was not add location upon my arrival. I contacted her at the number posted on the door and she got all my paperwork over the phone. I was able to move in without interruption to my day. She was extremely helpful showing great customer service.

lisbet i. | Overall Experience |
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El cliente no dejó un comentario.

Jennifer W.
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Tried to upload a photo of additional damages and could not get the online app to work. Also ran into major issues accessing the UHaul storage facility. The GM was emailing me at midnight, and I was very appreciative that someone was available online. We still couldn't get it resolved until morning. It was frustrating, but she was very helpful and made a credit adjustment to my final bill without my asking which was was really nice. Problems aside I would still recommend UHaul and this location.

Matthew S.
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El cliente no dejó un comentario.

Clifton D.
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El cliente no dejó un comentario.

Paula S. | First Impressions |
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The location of the rental office has convenient hours, but the office location of my physical storage room is rarely open. My code doesn’t work, can’t get help because nobody is there when I get off work. Can only get someone on the 800 # which is no help to me. They only call the local office & give the info. Not happy

CINDY E.
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El cliente no dejó un comentario.

Hernando P. | Overall Experience |
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Kathleen, the manager, is very helpful and friendly. You have a winner in her!

wanda m. | Overall Experience |
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Contents were musty smelling

Chuck G. | Overall Experience |
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Kathleen was an absolute pleasure to work with. I must be the most annoying cutomer in the world, and she answered every stupid question I had with patience and grace. She was incredibly accommodating and if I ever need services again, I will always g straight to her. You have a gem running things here.

Donald B.
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Online check-in and pick up of the truck was extremely difficult. Customer service was fantastic though and help me get the check-in process completed.

John F.
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El cliente no dejó un comentario.

Nicholas O.
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Nicole was awesome.

Michele L. | First Impressions |
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El cliente no dejó un comentario.

brian s. | Overall Experience |
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El cliente no dejó un comentario.

PATRICK S. | Overall Experience |
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Office was open at random times.

Paul S. | Overall Experience |
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The gentleman that works there is professional, well mannered, friendly and most importantly he worked very hard always doing something. The only issue is the gate entrance the location of the keypad is not accessible it should be moved or there should be remote access. We had to get out of the car many times because it was easier . For that reason only we would not rent a unit there again. Next time I need a unit I would see if it was repaired if not I would go elsewhere. Also I could not recommend that facility to friends or anyone who asks. If it gets repaired or replaced please email me and I would certainly come back.

ANN M. | Overall Experience |
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I had the storage space for many years and everyone was kind and helpful. Thank you.

James W.
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The location was great and the staff member extremely friendly and helpful. We tried to use the app to get the key and the app wasn't working. The guy who worked there fixed it and helped out.

Charles L. | Overall Experience |
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El cliente no dejó un comentario.

Cecelia M.
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El cliente no dejó un comentario.

Diane V. | Overall Experience |
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I will definitely use U-Haul for all my future moving and storage needs. Thank you for the clean and well-maintained storage facilities. Everyone was so helpful, professional and caring.

Dawn C. | First Impressions |
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Was very happy with the service

james m. | Overall Experience |
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Our experience was very good. I do feel that for the amount of money paid in rent there should be 24 / 7 access and remote at no extra charge.

Jonathan K. | Overall Experience |
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My items were kept safe and clean for several months. I couldn't be happier. Thanks!

David C.
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The order was not fulfilled. Leaving off the blankets and Dolly's. After waiting for an additional hour, was directed to parent location for supplies. Would recommend just contracting at the full service location to start with.

Donald M.
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The human interaction was 2nd to none!

Bradley D. | First Impressions |
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Always a friendly, helpful, courteous and gracious staff. Moving, even when on a small scale, is stressful and they are easily one part of it that is not. I will always use this location.

John a. | Overall Experience |
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When I first moved in two years ago it wasn’t bad, over the last two years the prices increased, once moved out asked about a prorate since I already paid for the month. no prorate will not recommend.

Lisa M.
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The location was not open except for a few days a week. I made a reservation but when I got there he message on door said to call if need help. I called and was instructed to download the app and it should tell me how to proceed however It couldn't find my reservation. I called cust service and she changed reservation time but I still couldn't find it so went back to store next day and the guy was there but it took forever to rent a uhaul as he didn't know how to run my credit card through and kept hitting buttons. I had to extend rental due to problems with new place as it wasn't ready when it should have been but I received calls from that guy at the uhaul place saying if I don't return truck he would report it stolen. Terrible cust service. I had uhaul for 9 days and upon return he was rude n made me feel like I was trying to steal the uhaul truck. Told me to get out as he had to check everything then after I explain ed that uhaul charged over $300 That morning, he Insisted that they did not as if I were lying. A stressful move and he made it more stressful.

MARIANNE P.
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Computers down when picked up truck. Use paper for secondary source

Shannon H. | Overall Experience |
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It’s advertised 24/7 access in a way where you have to read the fine print I guess. If I’m paying over 100$ a month, I should have access. The gates were always open. Bad experience

Michael S.
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The automated service was awful. We had to do the process two times. We called customer services to help, in which they could not and told us to start over. It took over an hour to complete the process. We will never recommend or use any automated site again.

FREDRIKA L. | Overall Experience |
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Service is great, management is very responsive. We have used other storage facilities. Yours is by far the best.

Daniel M. | Overall Experience |
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Friendly people and very accommodating

Melba N.
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El cliente no dejó un comentario.

Alicia R. | Overall Experience |
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I have a good service, the people are very friendly and the location is very closely from where I live

barry p. | Overall Experience |
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Rented storage at this location in addition to cargo vans for business. They decided to move this locale which caused 14 mile round trip to next locale for pick up and 14 more for return at .59 per.

megan R. | Overall Experience |
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Mr. T answered all my questions and was very helpful throughout my storage process.

Donna S. | Overall Experience |
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Great place

Jennie S. | First Impressions |
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The staff is all very nice and professional offering great customer service. Thank you very much.

John D.
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Gentleman complained while time we were doing transaction, and provided me with a truck that only had 1/4 of a tank of gas in it. Is it not your policy to provide a truck with a full tank, and receive the same back ?

Michael B.
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I don't remember her name but this lady went above and beyond to g St me a truck at the last minute. It was nice to have old school customer service that so many companies lack these days. Find this lady and reward her please

Bonny D. | Overall Experience |
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The store closed. Just the storage part was left. It was difficult to close out our account when we vacated the storage unit. We had to call several places before we could do this.

Dwaine F.
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El cliente no dejó un comentario.

Angela D. | Overall Experience |
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All was good except the electric gate was broken and open for about a month.... The office at the units was closed had to go to another office to conduct business. New renters could have a problem.

allan b. | First Impressions |
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Very friendly group to work with, enjoyed working with them.

RICARDO C. | Overall Experience |
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Excellent service, great staff!!

K.O. C. | Overall Experience |
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Marie was great to deal with. Always helpful and a great personality.

hector h. | Overall Experience |
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Excellent service... 100% recommended!

barry P.
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The staff at this location is fantastic , easy to work with and fast.

Owen L.
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I took the UHAUL to 111 Peach Tree Spring Hill Mini Storage per the text I received from UHAUL. The UHAUL employee there was rude and told me he would not take the truck and did not have room for it on his lot. I then called 1800GOUHAUL and was sent to two other addresses to turn the truck in. This took two hours. Terrible experience. UHAUL needs to do a better job with coordinating Owners that will accept UHAUL truck. This was a bad move for me. Not what I would have expected from UHAUL....

Joseph I.
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Customer service could not have been better ! David was the U-Haul representative I dealt with at this location and I could not ask for more . My thanks for such friendly and attentive service. Sincerely Mr. Joseph Ingram

Richard C.
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LOTS of problems with COMPUTER and verifing credit card. Mileage previously taken incorrect which caused another computer problem. Mr. T and Marie worked very hard to correct problems. Very patient and dedicated personnel. Would definitely use them again.

Daniel M.
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El cliente no dejó un comentario.

YOANI H.
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Waited 25+ minutes for someone to come to the counter. Once we started the process we were told they needed to call someone to confirm my identity even though i had my credit card and ID with me. The owner was toooo picky and difficult. Not using this location again even though it is 5 minutes from my house.

Darren S.
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El cliente no dejó un comentario.

Angela S. | Reservation |
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Marie was very friendly and helpful.

Kevin O.
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Fantastic experience with an operation dedicated to customer service at the highest level. This center was clean and our needs and expectations were met with the professionalism of an employee and gentleman known as Mr. T

Marie C.
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The man that waited on me is one of my employees I couldn't ask for a more dedicated employee. Great job Me. T.

Shontina B.
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Everything was done online and over phone

barry P.
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El cliente no dejó un comentario.

John H. | Overall Experience |
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👍👍

PATTY C.
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everything was great the way she handled my needs

Canie D.
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El cliente no dejó un comentario.

Antoinette S.
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Daniel was the representative who helped me. He was very professional and courtesy.

Jurgen S.
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Having used UHaul for an interstate move and being satisfied, this was the worst experience renting anything. After making a reservation online for a 4 hour in town rental of a van, I was coerced in taking their CDW. Accepting the CDW was mandatory I was told or I could try other rental places. It took 45 minutes at the counter on Labor Day to finally get the van. No other customers in sight, no phones ringing nor any other distractions. Absolutely ridiculous! I am not faulting the agent but the inadequate IT system, the coercive and possibly illegal local tactics to extract additional money from customers. It's not about the $10.00 but the principle.

Margaret W. | Reservation |
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I did not use U-Haul, I chose Penske instead

Jesus G.
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This guys were Lifesavers they helped me at the very last moment with my rental

Nicole M. | Overall Experience |
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Marie and the entire staff are wonderful! Marie was most sincere and dedicated to helping us with our moves including a little hiccup. The facilities are very well maintained!

Patricia G. | Overall Experience |
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I was very happy with the experience from day 1. I spoke with Marie and she helped me with everything that I needed. I would highly recommend this facility.

Raquel M. | Overall Experience |
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will rent again if needed.. thank you

Vito C.
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El cliente no dejó un comentario.

Gary M.
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El cliente no dejó un comentario.

Todd V.
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Great customer service

daryl Z.
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El cliente no dejó un comentario.

Wayne S.
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El cliente no dejó un comentario.

Madeline P.
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Beyond expectations, which is rare in today's day & age!!!! The Manager was so thorough & extremely informative. Will certainly be back & recommend to all. Again, a spectacular experience.

Wallace S.
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El cliente no dejó un comentario.

Betty B.
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El cliente no dejó un comentario.

leitha C.
Clasificación:

Absolutely Nothing,Keep The Person that was there,SHE was TERRIFIC.

Kim G. | Overall Experience |
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Marie was always courteous, friendly and answered my questions in a timely manner. I thought the facility was clean , easily accessible and well lite.

Camryn G.
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El cliente no dejó un comentario.

EMONI N.
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Poor costumer service..

Mary W.
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This was a great experience from start to finish. Wonderful staff....knowledgeable, friendly, efficient. A pleasure doing business here.

Santos R.
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El cliente no dejó un comentario.

Cindy K.
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El cliente no dejó un comentario.

ANGELOS C. | Overall Experience |
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I had an overall good experience ..Kat the precious manager and Marie the new one were both very helpful and courteous.

Albert S.
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Was just upset with the 24/7 policy and the way it was handled with me will probably not ever use y'all ever again

SANDRA N.
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El cliente no dejó un comentario.

Heather B. | Overall Experience |
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No problems at all.

naoma B.
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From beginning to end they were awesome. Will certainly use them again and recommend them!!

Pat M.
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No improvement needed.

Robert M.
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El cliente no dejó un comentario.

JOSE V.
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Your rep has excellent people skills she made me feel very comfortable tell her i said thank you

Makendra S.
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They tried to rip me off on the fuel, I filled the tank up across the street before I dropped the truck off and they still charged me for fuel. Good thing I had a picture proving where the gauge was when I dropped off the keys. When I called about it and sent them the picture she accused me of taking the picture at an angle to give the illusion that the tank was full !!! The tank was full and the picture was head on, not at an angle. Marie is very rude and has horrible customer service. I have rented truck from several locations and never had any issues but I will not be using them ever again!

scott S.
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had a seriouse problem with a charge to my bank account causing bank fees!!

scott S.
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when gas is filled more than when used should get a credit of some sort

Sharon A.
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Excellent customer service!

barry P.
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El cliente no dejó un comentario.

barry P.
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Multiple rentals . always excellent

Jesse R.
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El cliente no dejó un comentario.

LOUIS F.
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El cliente no dejó un comentario.

Rojan M.
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El cliente no dejó un comentario.

Janessa B.
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El cliente no dejó un comentario.

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El cliente no dejó un comentario.

barry P.
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Staff handled reservation efficiently over phone. In and out in less then 10 minutes on Pick up day .

lawrence L.
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Marie was great. She called to make sure we were still on for the rental when I was a bit late picking it up, and then comped me some extra time to make up what I'd lost. Very friendly service, which I'll be glad to use again when I need a moving van or truck. Thanks U-Haul of Spring Hill!

Steve M.
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Keep up the great work!

marilyn S.
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Love the staff. Everyone was kind and helpful. They went above and beyond. It is difficult to get in and out with the traffic. It's a very busy road. I will use them again.

Vicki N.
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I would have to say that for the first time in many many years my experience with U-Haul was very sad and poor. I believe that I was misled I was not able to get the U-Haul that I wanted so I got the cargo van. I was informed that it would fit three of my items that I needed to haul. It did not could barely get the bed in and I ended up losing my dresser because it would not fit in the van it is not the size that they actually tell you.

Dale R.
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El cliente no dejó un comentario.

PAUL T.
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El cliente no dejó un comentario.

michael M.
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1995 a day turned out to be 360$ for three days I could have finance a new truck for that. Will never use again

NICOLE G.
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El cliente no dejó un comentario.

William P.
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El cliente no dejó un comentario.

christina B.
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Staff was friendly and helpful

Ed R.
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I was disappointed with the equipment. I rented a pickup truck for the purpose of towing a trailer. When I needed the running lights after dark they didn't work. Why wasn't the light plug in tested before I got the truck.

gerald H.
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Too expensive, they tried to run my credit card 5 times-new computer system?

joycelyn M.
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The uhaul we rented had a bad smell in the van.

Arvin D.
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nothing.

barry P.
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El cliente no dejó un comentario.

barry P.
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El cliente no dejó un comentario.

Salvatore Z.
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Went well above and beyond expectations, Marie made a lifelong customer this last visit.. thank You!

Ashley G.
Clasificación:

Extremely rude and screwed us on the gas. Forced us to fill it more which pushed it way over where it needed to be because of where they had the gas leveled. Tried several times to force insurance on us when we needed the pickup for less than an hour. I'll go anywhere but here in the future.

TERRY M.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Fred L.
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El cliente no dejó un comentario.

JEAN B.
Clasificación:

katrina and marie did handstands to help.cant say enough nice things about them. david was great to. the 2017 gmc convinced me that i will spend the money on my 2000 silverado rather than trade for a new truck. that isnt u-haul that is my preference in a stick. again the manager and staff were great. i dont use credit which was a problem the no debit card was the only initial problem i had.

BOB C.
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Nothing to improve, service was great and on time

PAUL T.
Clasificación:

Maria was the best . Wish every one could be as nice as her . Will be renting next month again

Evelyn S.
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El cliente no dejó un comentario.

Cheryl P.
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El cliente no dejó un comentario.

Cheryl C.
Clasificación:

Katrina was awesome with helping me find a truck for the time frame I needed. However, when I went to return, the older gentleman(very dark tanned) was too bothered to take the time to check the truck back in, spoke to me like I was stupid cause I was confused on UHaul's procedures(I don't work for UHaul) and then rather looking to see that the truck was parked where I was instructed to park it, he followed me out to the front of the building asking where it was, in a very rude manner in front of my 10 yr old son. Don't care to ever have to deal with him again!

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