Kiel U-Haul was most pleasant + knowledgiable = excellent professional individual. Thank You. Ted
Theodore M | First Impressions
Customer Reviews for U-Haul Storage of Smithtown at Bellemeade Ave
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Be patient. The App works fine
DOMINICK GThe representative was by themselves and did a great job. Was pleasant, knowledgeable and very helpful. This is the reason for the high rating.
Jeff B | First ImpressionsGreat experience at the Smithtown location. We rented a van and a storage unit. The staff was nice and process easy. We got one free month storage because we also rented the van
Elaine M | First ImpressionsGood storage unit
Willie L | Overall ExperienceWhat a great location!
Michael N | Online Move InOutrageous-i was a loyal customer for 2 years with 2 different units and I couldn't have been more dissatisfied...I moved out days ago and am still upset.
Ida B | Overall Experience3rd time renting. I will be back.
STEPHEN S | Overall ExperienceThe building was immaculate. Moving in was so easy!
Jeannette M | Online Move InI had a genuinely great experience with U-Haul in Smithtown and stored my belongings in a unit for almost two years after a move from Michigan. The loading dock of building C made everything so easy to move. The facility was always clean, including the bathroom. I have told many people about this storage location and will continue to share my great experience.
Bryan B | Overall ExperienceGreat storage for reasonable price, would recommend
Damian M | Overall ExperienceUhaul has been great to work with and your employees at this location were phenomenal!
Craig J | First ImpressionsThe location is safe and clean. The staff was always helpful when I called and needed assistance.
James T | Overall ExperienceBeen here for years. Great facility
MARIA S | First ImpressionsThe guy at the location on Nesconset Highway was very friendly and accommodating. He explained the rates and made it easy getting everything set up.
Robert Z | Overall ExperienceAlex helped us at the office. She was extremely helpful and git everything set up very easily amd stress free. O would definitely recommend this Uhaul facility and if Alex is available she would also be highly recommended.
Jennifer H | First ImpressionsIf there is a men’s room it’s needs better signage!
James S | Overall ExperienceRented the 15 foot truck prefect size moved my apartment into my new apartment complex. I wouldn't have fit with a bigger truck but the one I chose for perfectly. The guys at the store helped my pick my truck size and I'm grateful that's why they are the experts!!! I also set up to have a hitch installed on my SUV so that the next time I can rent a trailer instead. Pleased with the service
Adam BTotally recommend this storage location!! The building is always clean and if you have your code you can access your unit at all times of the night. Plan on being a forever customer! Thanks again!!
KYLEJAMES DPicked up the van with the Uhaul app and it was a lot easier than i thought. I was scared because i usually dont use mobile check outs, but the instructions were clear and easy to understand.
Brenda MThe storage is clean and easy to reach anytime. I will recommend this U HAUL STORAGE. I will rent again someday.
Luz B | Overall ExperienceAlways a pleasure U-Haul has had my back more times than I can even say
Michael PUsed the van to move my units had a couple questions about the rental and the guys on the phone were very helpful. I moved to a bigger unit the storage is very clean and inviting.
Peter JVery pleased with my rental! It was my first time using the app & it was very easy to navigate. I usually go down and do the rental in person, but this was very helpful being that I was renting very early in the morning.
FILIPPO QMy unit was robbed and you didn’t help
Anthony R | Overall ExperienceBathroom toilets seat was always busted barely had toilet paper in the men's room but always stocked in the women's. Other than that it was what it was a storage facility
NAPHTALI M | Overall ExperiencePrice hikes were ridiculous
David B | Overall ExperienceWe had the storage unit for over 3 years It was an excellent experience the entire time!!!
Jennifer F | Overall ExperienceThe facility in Smithtown is well run and well maintained. I had a unit there for over a decade. In that time, U-Haul acquired the property. U-Haul made it better every year, and management and staff running this location remotely are friendly, responsive and professional. They make the experience smooth and solve problems quickly. ¡Gracias!
HENRY A | Overall Experienceperfect in respects except that the access panel on the left side of the entry door is not working properly snd requires sometimes three tries to have the door open. This is for building C
Irwin C | First ImpressionsI would recommend this pick up place ONLY IF: There is a HUNAM on site to help when it takes you 1/2 hour to get the information inputted correctly on the app and your screen doesn't keep going blank at the same spot! after contacting the local rental in Nesconset and 1800UHAUL calling me to help me get accepted to get my Key Code; they had to come help me in person anyway. HIRE MORE STAFF!!!!!
Dana PAlexis was very friendly and helpful with picking my unit. i appreciate your help i hope this gets back to you
lianna r | Overall ExperienceEasy access with huge elevator
STEPHEN S | Overall ExperienceStaff at both the departure and arrival UHAUL. places were very knowledgeable and efficient. This made my move very easy.
PHILIP A | First ImpressionsWhen I went in store Jennifer assisted me and she was very helpful and answered all my questions and then some
Vincent D | First ImpressionsJennifer and her team were a pleasure to work with. The storage facility was very clean and safe. Would use Uhaul storage again.
Alec T | Overall ExperienceSo impressed with the mobile pick-up. I was a little nervous at first that there would not be an agent at the location on the day of my pick-up but it was a very smooth transaction. I'm a happy customer.
Andrea CFront doors are having some issues but other than that everything was good.
John F | Overall ExperienceExcellent facility and Jennifer M is a great asset to U-Haul.
DAVID L | Overall ExperienceUse you all the time. I volunteer in the community with several different organization utilizing your trucks, trailers and storage. Your staff is so helpful.
WILLIAMCHARLES I | Overall ExperienceVery easy very pleased
Matthew C | Online Move InThe whole UHAUL operation including truck rentals, and storage rentals is very convenient. My experience was great. Gracias.
Keith H | Overall ExperienceI had this unit for my pharmaceutical products for many years . I would highly recommend this storage place .
Linda B | Overall Experiencehallways are a little tight to move big furniture through.
John F | First ImpressionsNo light inside the storage unit. No one was ever in the office for assistance
KAREN R | Overall ExperienceToo many on-site smartphone requests during the pickup process. Tasks such as scanning my driver's license could have been requested while I was at home, on Wi-Fi, and making the initial reservation. While it worked, the process was slow and cumbersome over cellular.
Eliud CThe staff was very pleasant and knowledgeable!!
Tuula J | First ImpressionsHi! Other than the storage facility being an IDEAL, the staff named Jennifer and Kyle have been very helpful and courteous. The rent is very reasonable. I have been renting trucks from them for the past 11 years. Thanks for meeting my storage needs in a manner beyond my expectations.
Syed A | Overall ExperienceAlthough a 3 day grace period should begin *after the due date, not on it! Therefore that's only a TWO day grace period.... And I wish there was still staff and an office in Smithtown, but I understand it's difficult... Otherwise your staff and facilities are excellent, thank you.
Stephanie P | First ImpressionsHad a problem with the bay door. staff was nasty.
len m | Overall ExperienceI called to make my reservation for a storage of 5x8x8 and was told it was on a ground level with climate control. That it would be $79.99 each month with the first month free. That was not the case when I got there, and they refused to even help me told me I needed to go to another location and the cost is $116.00. I will be looking for a new place as I will never use Uhaul again
donald d | First ImpressionsI was not happy when the the excellent staff was removed from the Smithtown building, it was great to have those people there. Also not happy new locks were forced upon us, and a three day grace period does not include the actual date due, but I appreciate the efficiency and access otherwise.
STEPHANIE P | First ImpressionsExperience with the people there were very nice ,they help me with everything I needed and the truck ran smooth like it should
Jeanna C | First ImpressionsSuper impressed. Bought the unit online and moved in within the hour with no problems. Great system!
Jacqueline S | Online Move InEasy on phone rental and drop off
Richard HStaff was always friendly and helpful
Thomas F | Overall ExperienceMinor conveniences can go a long way for customer satisfaction. Pls keep all swipe-in security key pad on the RIGHT SIDE of each doorway. Thanks for your service
Ross M | Overall ExperienceI cannot be more pleased with my experience. I had many items left in a 26' U-Haul truck that I needed to put in my 10x10 storage unit. I was worried about having a large truck and moving everything into the building, but was surprised and relieved to see a very large truck loading dock specifically for this purpose! Hand carts next to the door we're also very helpful. I am extremely pleased. Instructions to access the unit were clear and easy to understand.
Bryan B | Online Move InJennifer Morales is a great asset to Uhaul. She takes great care in your clientele with professionalism and care
Peter M | Overall ExperienceYour call center is full of the most obnoxious people I have ever dealt with. They are insulting and rude. And it takes forever to get through. My trailer was stuck in the ice and rather than simply tell me that I could unhitch it and pull it out, they talked to me like I was a dumb POS and said they couldn't help me with roadside assistance… I spent hours damaging my property and my car trying to do something that would have been easy if you actually cared about your clients. They gave me some BS story about how they can't give me any advice for "legal" reasons. I will NEVER use your company again unless someone calls and assures me this was a big mistake.
Courtni H | Overall ExperienceThe staff at the site were great. The CALL CENTER is HORRIBLE!!!! Rude, condescending nasty people who clearly enjoy making life miserable for others.
Courtni H | First Impressionsfriendly and courteous staff. So far everything has been good
Edwin C | First ImpressionsFirst impression great
PHILIP A | First ImpressionsJust wish I had reserved a bigger unit because the move yesterday was trying to fit everything in. Whereas it could have been easier if the unit was bigger. By that point we already moved a fee things so to try and switch it all around we were over it. Other than that everything went well.
Cassandra E | First ImpressionsThank you for a great place to store my things!
Mark L | Overall ExperienceThe staff that I dealt with at this facility restored my faith that people actually care and know how to handle customers needs. Wonderful staff. I would recommend this facility to everyone that has a need for it.
Nicolle H | Overall ExperienceStaff is always cheerful and eager to help! By far the cleanest storage facility I have rented from.
Alexis L | Overall ExperiencePrice is too high. Also the cell service is very weak in this area so it made my mobile check in and check out take a very long time! There should be complimentary WiFi for mobile check in/out.
Nicholas WI am so impressed with this facility...access is easy & its conveniently located. It's very clean & well maintained I would recommend it to anyone!
Jacqueline N | Online Move InEverything about picking up and dropping off online was a pain in the ass. Never again!
Christine KRenting the storage unit was the easiest part of my move! Smithtown UHaul employees were informative, professional, patient and helpful. The unit itself is immaculate, well lit and convenient. I strongly recommend smithtown UHaul storage units!
Margaret W | First ImpressionsThe Uhaul app needs a lot of work. It wouldn't accept pictures for return (odometer and fuel) and no other options to return truck when no employees at this location.
Timothy SI came in because of an advertised price and when I asked for the price they told me that I needed to go to a different facility because they didn’t have anymore of the current facility and the price was going to be $50 more than the advertise price
adam f | First ImpressionsEvery single step of my reservation was fraught with mistakes that made my entire move a complete headache. You're "unmanned" facilities are a nightmare. I'm telling everyone I know Uhaul is a disgrace.
Ross M | First ImpressionsThank you for your help and easy rental process!
Mark L | First ImpressionsCan’t fully rate my experience , just moved in 2 days ago, so far is okay.
Yevgeniy S | Online Move InFriendly staff, efficient & speedy process!
martin g | First ImpressionsThe phone customer service is abhorrent. I was on hold for more than 50 minutes and was cut off. I had to drive to a different facility to make changes.
Sharon D | First ImpressionsEverything worked out lovely. Thank you!
Antwan W | First ImpressionsAbsolutely awful experience finding the unit, reaching out for assistance on figuring out why I was unable to access the elevator only to be told I’m in the wrong building even though I unloaded.
AMI L | First ImpressionsAlexis and Jennifer were exceptional, they helped me out tremendously, i was in quite a bind. Alexis explained my options and made transaction go smoothly. They are a asset to your company. Well done!
Thomas F | First ImpressionsNo improvements! This process was so easy and painless. Thank you so much
Judith GEasiest process to get the unit. Building looks brand new, is extremely clean and convenient,
Alexandra C | Online Move InI could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravation
Doug G | Online Move InJennifer Morales is awesome
Peter M | First ImpressionsI paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!
Margaretrose M | First ImpressionsOvercharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20.00 plus $1.50 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That's like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.
Robert GI always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extra
Donna G | First ImpressionsTrying to close out unit was a bit crazy. They couldn't find my acct. all ended well however.
LORRAINE S | Overall ExperienceThanks very much — you guys have been great!!
CRISTINA O | Overall ExperienceVeryconvenient location. Very good in all respects. Thank you. Jeffrey Wiesen
JEFFREY W | Overall ExperienceBecause of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....
Jesse A | Overall ExperienceI got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!
Inna Tprices for storage rooms are way to high.
Edward D | Overall ExperienceThe employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!
Frederick B | Overall ExperienceVery helpful and professional. Great service
Ronald G | First ImpressionsExcellent storage, great staff and ultra clean.
Mike N | Online Move InThe facility is clean, secure and climate-controlled. Excellent Experience.
neil s | Overall ExperienceGreat rental, nearly new truck, good price.
Alan BGreat people, service and facility.
Donna W | Overall ExperienceThe facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phone
Evan M | Overall ExperienceAt first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Thanks.
ANTHONY S | Overall ExperienceWell, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.
ANTHONY S | First ImpressionsThe access card would not give me access thru the back of building.
Ludwing C | Overall ExperienceGreat Customer Service
neil s | First ImpressionsExcellent facility
CHRISTINE D | Overall ExperienceJennifer is awesome!
Jessica K | Overall ExperienceThe cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.
PETER L | Overall ExperienceThe van was fine, but on UHaul's end, you must make clear to the customer that they've signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn't used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.
John SYoung man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria Samet
MARIA S | First ImpressionsYour staff does not communicate well with customers nor with each other regarding customer accounts
Kein P | Overall ExperienceLittle bit ticky for the first time , then very good
shahid rA light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Gracias
gary p | Overall ExperienceGREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.
tom g | ReservationWe had a much better experience here than we've EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.
Joseph A | Overall Experience