The entry code didn't work, so I had to call & was given a new code to gain entry. Once I placed the storage facility lock on the unit, I couldn't unluck it. I called again, and explained my issues with the lock. Ultimately, I was told to call a locksmith. Since this was day one of the rental agreement & a facility provided lock, this response didn't impress me.
Stacy K. | Online Move In
Customer Reviews for U-Haul Storage of Roscoe
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Bruce was hilarious! Kept us laughing through our whole registration process. Very friendly and helpful.
Emily C. | First ImpressionsBruce was very helpful in getting me set up
Doug H. | First ImpressionsPaid for unit and 2 days later still can't get in because gate access code doesn't work and cannot reach anyone for help
James B. | Online Move InClimate control area should be better explained when rental is done in person. Also whether arming or disarming locker should be explained. I had to call about both things inorder to get into my unit. But easily answ
Terri W. | First ImpressionsKevin and Jennifer are awesome. I really appreciate the courtesy and due diligence.
MOHAMAD M. | First ImpressionsKevin was awesome!!! Very knowledgeable. What I appreciate most was he gave me his undivided attention and answered all my questions.
Michelle k. | First ImpressionsBruce was friendly and helpful! Great experience.
elizabeth r. | First ImpressionsGreat service when I needed it
PAMELA J. | First ImpressionsHeather was amazing taking care of us.She made the experience easy!!!
abby h. | First ImpressionsRented unit on 6/19/21. Had my trailer with to unload. The code I was given to open gate did not work. Finally left, it was about 7:30 pm didn't figure I would be able to talk with a person. I was out of town Sunday ( father's day). Returned after work on Monday. Code still not working. In the evening ( same story). Called from work to get a different code. Which I did get. Asked for info about adjusting my contract dates, was told a phone # would be text to me to follow up on. That didn't happen. Argh. Tuesday evening new code worked trailer unloaded. Not a good experience. Hopefully someone of importance will read this and follow up. I will be surprise.
Scott D. | Online Move InThe address provided at the head of the email confirming my rental was not the correct location so I spent 30 minutes walking around the wrong uhaul storage lot before I found out the correct lot was 3 miles away
Alec G. | Online Move InStaff is absolutely amazing. Would highly recommend. Units are sparkling clean and everything is so easy.
Annie D. | First ImpressionsVery accommodating, friendly and efficient
Stephanie V. | First ImpressionsGreat service very helpful especially during these times
PAULINE H. | First ImpressionsThe manager that helped me was great to work with! Gracias.
Mark A. | First ImpressionsThe driveway and entire lot was not plowed very well at all, I have still yet to see the electronic gates close.
Chad S. | First Impressionsconvenient, seamless, good value
Gene M. | First ImpressionsVery clean unit. Difficult to remove lock
Larry F. | First ImpressionsVery helpful and informative and reasonabley priced. Location is convenient, I'm glad I stopped by. Thanks Jennifer and Kevin..
EDDIE W. | First ImpressionsGave me the information i needed and signed me up with a unit. Did his job. Straight forward and professional.
David A. | First Impressions