Customer Reviews for U-Haul Storage of Pascagoula

1,658 comentarios

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

(228) 769-8170

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Vera M. 
Rating:
5.0

Customer did not leave a comment.

RODERICK D D. 
Rating:
5.0

Customer did not leave a comment.

WILLIE D W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

melvin T. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

Tywana K. 
Rating:
5.0

Send them to Henry! Mr Henry was extremely helpful and explained my rental fee on return. He was very professional and helpful and took time to respond to my email after hours this evening!

Phillip P. 
Rating:
5.0

Everything was great , quick, efficiency, affordable. Very great service

Travis E. 
Rating:
5.0

Customer did not leave a comment.

Virgil B. 
Rating:
4.0

This auto transport has broken parts and caused me extreme stress!

Steven B. 
Rating:
5.0

The customer service was Great and friendly, enjoyable experience and very informative and helpful. Great guys there..

Brian S. 
Rating:
1.0

Provide valid information I was originally booked for a one way and they didn't even have a one way truck figured that out after they had already charged my card for a one way truck

damiracle W. 
Rating:
5.0

My drop off here in Texas was a service of utmost to its merit! The lady "Tammy" was very kind, cordial and respectful to her help. Overall, great services from U-Haul!!!

Hector C. 
Rating:
5.0

Customer did not leave a comment.

luis B. 
Rating:
5.0

Extreme Customer Service! Loved it!

Alicia J. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Willie H. 
Rating:
2.0

Do a double take on the installation process!! Upon receiving my vehicle back after getting the hitch installed, there was rattling noises coming from the rear. Turns out, the hitch and my exhaust hangers were never properly tightened.

Christian L. 
Rating:
5.0

Customer did not leave a comment.

LaKen W. 
Rating:
3.0

The van smelled so badly I'd urine that my husband and I literally had to drive with the windows completely down.

JESSICA C. 
Rating:
2.0

A stool for your customer would be nice. I had heart surgery. It is hard to stand for long. Also I returned trailer! Got two calls looking for the trailer. I told them to check there camera footage

TOMMY D. 
Rating:
5.0

Customer did not leave a comment.

Anthony P.  |  Overall Experience 
Rating:
1.0

Too much to list here.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

YAJAIRA C. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The Pascagoula staff was great- helpful in every way. And the folks I dropped the trailer off to was also awesome. Please pass on a big thank you

Scott A. 
Rating:
5.0

Excellent!!

MARQUETTA W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
4.0

The tire on the truck was flat and I had to put air in the tire 2 times so it made me late to pick up the car and to tire uhaul equipment back it. The trailer jumps at about 55. But I will rent uhaul again because y'all are good and very good prices and equipment (most of the time)

Nathan R. 
Rating:
5.0

Make sure that the quote the customer received online is the actually quote they need to pay when they come to the counter.

Nicole J. 
Rating:
5.0

Great customer service from the staff

Fredericka M. 
Rating:
5.0

Customer did not leave a comment.

Avery M. 
Rating:
5.0

The staff was very nice and helpful. We were in and out in no time for the pickup and drop off

Stephanie H. 
Rating:
2.0

The store was open but we had to wait over 30 minutes for the workers to come in and help us. They were sitting outside in a car smoking and saw customers walking in yet they still didn't get out the car. This has by far been my worst experience and I will not recommend them to anyone else.

Precious K. 
Rating:
5.0

Customer did not leave a comment.

Darin A.  |  First Impressions 
Rating:
5.0

Nothing to do with the customer service. It was Great. But the bigger trailers are hard to get off by yourself after hours. Need some kind of jacking system on bigger trailers.

Donald M. 
Rating:
3.0

Make the self check in easier to do

Sandra W. 
Rating:
4.0

Customer did not leave a comment.

Lori J. 
Rating:
2.0

Everything done online and super easy with no wait. However, after we got home we discovered the appliance dolly was not in the truck. Called multiple times to uhaul and no person answered. The automated options did not apply and couldn't be bypassed to speak with anyone. Called the 800 number and was transferrred to the local uhaul place. The girl who answered was the rudest person I've ever dealt with on the phone and she has zero business dealing with the public!!! Completely unacceptable and if all phone calls are recorded as stated when you call, then someone above her needs to listen to our conversation! She either needs some help learning how to talk to customers or given a job where she has no dealings with the public.

James B. 
Rating:
5.0

easy to get to and drop off the truck. good customer service.

James W. 
Rating:
5.0

No improvement I can comment on. Sales girl, (Valerie?) was GREAT!

Samuel H. 
Rating:
1.0

The truck was 20mils under on the checkout than what was in the dash. I tried to get them to change it and was told the manager would be able to change it the next morning. I called and called I was told someone would be calling me back but never did. I was charged for mileage I never did use. I wanted a truck to go one way and was told the had no one way trucks available. I was also told it would be cheaper to return the truck to them so I did. The truck jerked all the way to Lucedale and back a very horrible ride. I will never use Uhal of Pascagoula again.

Vernekie S. 
Rating:
1.0

I originally reserved a 20' truck but was upsized to a 26' truck. I received the truck and put $92 worth of fuel in it to fill up. Before I arrived at home, the “check engine” light came on. I returned the truck and was told that I would be reimbursed for the fuel (still haven't received any refund). I was then given a 15' truck but was still charged for a 20' truck. I have gone back to the dealership to get the issue resolved and was told that the manager would address the overcharges and call me. Still no resolution or communication.

Kris G. 
Rating:
5.0

Customer did not leave a comment.

david Y. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

lisa G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Just keep up the good work.

GREG M. 
Rating:
5.0

Customer did not leave a comment.

Quinton G. 
Rating:
5.0

Nothing

Tiffany W. 
Rating:
5.0

I love the customer service there sheena made sure I didn't get wet went outside to pull the truck to the door wend over and beyond

Latecia P. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
1.0

I will never rent from this location again. Very unprofessional staff and not personable at all. I was told I had a quarter tank of gas, and to return it at that. When I pulled out of the uhaul business the gas gage was way below the quarter of tank. When I expressed this to the front desk staff, the girl helping me eye rolled me. The manager (I believe she was) intervened and assisted me. Disappointed in my experience

Andrea C. 
Rating:
5.0

Only one issue Truck and trailer weren't ready for me for first thing in the morning. Hour and a half late leaving out.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L. 
Rating:
1.0

Después q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajo

billy r.  |  First Impressions 
Rating:
3.0

Ensure equipment is maintained. Was provided a 20' Uhaul that was extremely loud everything the accelerator was depressed. Wouldn't have been a problem if I were staying town, but we had to deal with it for almost 20 hours of driving. The representative knew of the issue as she turned the uhaul over to us and said "Sorry it's a little loud".

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Ray F. 
Rating:
4.0

Customer did not leave a comment.

barbara A. 
Rating:
5.0

Customer did not leave a comment.

Loretta L. 
Rating:
5.0

To me nothing great service

Alex J. 
Rating:
4.0

The U-Box system works very well and is competitively priced. I pleased with how the containers loaded and were stored until it was time to unload them. The only issue experienced was the computer payment system did not correctly remove the U-Box containers as they were vacated and returned. This resulted in my being incorrectly charged rent that I did not owe. It too way too much effort to correct this issue. This was not by the local manager but the system overall.

Gene B. 
Rating:
1.0

This is my brothers rental . WHY am I on this?????

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

michell P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Middie B. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
2.0

Customer service at this location was horrible. There was an extra $75 hold on my account nobody informed me about and when I returned the truck the worker told me to call the 800 number. She also didn't know the 800 number and told me to google it.

Shelby C. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Easy check in and out!

Marni B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Nothing...customer service was excellent!

Ingrid J. 
Rating:
5.0

Nothing everything was Amazing the service was flexible and Etc

taymor D. 
Rating:
5.0

Customer did not leave a comment.

tIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

aracelis G. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

Barbara I. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
5.0

The staff in the Pascagoula, MS (Shortcut Rd), especially the manager was extremely helpful, courteous and professional.

DEBBY M. 
Rating:
5.0

Everyone there was very nice and helpful, understaffed like every other place , The ladies rocked it out !!!!

Todd F. 
Rating:
5.0

The truck did not run good

TRACY A. 
Rating:
5.0

Customer did not leave a comment.

gwen K. 
Rating:
5.0

Customer did not leave a comment.

Sydney F. 
Rating:
5.0

Customer did not leave a comment.

Sydney F. 
Rating:
5.0

Excellent customer service and very friendly!

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Your company handled a very delicate situation with grace and it is much appreciated

Dana B. 
Rating:
5.0

Great overall experience.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Rachell M. 
Rating:
5.0

Cancellation system is bogus

Donald J. 
Rating:
5.0

Very nice and accommodating.

JULIUS M. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
5.0

This location is the best I've ever seen. I have rented weekly for just over 6 months because of the stellar performance of this manager and her team. They truly understand customer service and the place is always clean, inviting, well maintained and the equipment always in excellent working order. As someone who ends up having a problem just about everywhere else, I can truly say this one does it right!

Lucas P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

The staff at the counter was professional, helpful, friendly, and informative.

HERMAN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Nothing great experience

CARLOS W. 
Rating:
2.0

This was a make shift facility.

CANDACE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas P. 
Rating:
1.0

I am not Latricia Johnson

LATITCH J. 
Rating:
4.0

Customer did not leave a comment.

Bradley E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon P.  |  First Impressions 
Rating:
5.0

I needed something bigger but the size I got was the only size they had.

ERICA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Youlander p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Colleen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caroline E.  |  Overall Experience 
Rating:
1.0

The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn't reserved in the computer. My gate code wouldn't work. There weren't any units available but I was charged $104 anyway.

Swank H.  |  Overall Experience 
Rating:
5.0

The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.

Maranda B.  |  First Impressions 
Rating:
5.0

I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Highly recommend.

ARY D.  |  First Impressions 
Rating:
1.0

The "climate controlled" storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul's storage units ever again.

CANDACE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ed L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise H.  |  First Impressions 
Rating:
5.0

Accomodates any and all storage needs! 🙂

Amy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felecia W.  |  First Impressions 
Rating:
5.0

The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1,000 mile move was less stressful. Thank you. I would definitely recommend this location.

Karmen B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CARDELL H.  |  Overall Experience 
Rating:
5.0

I will maybe be back for a unit but everything was great thanks

Angela D.  |  Overall Experience 
Rating:
4.0

Staff where all beautiful people enjoyed coming to the unit

cornel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teri W.  |  Overall Experience 
Rating:
2.0

Those units are awful. I haven't put anything in the one I have.

Doris S.  |  First Impressions 
Rating:
5.0

Customer service was very helpful and courteous.

Elsie D.  |  First Impressions 
Rating:
2.0

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

SHERMAN M.  |  Overall Experience 
Rating:
5.0

Very helpful.

Larry R.  |  First Impressions 
Rating:
5.0

Very helpful staff!

BRIDGET D.  |  Overall Experience 
Rating:
3.0

The rental process is very slow

Rand B.  |  Overall Experience 
Rating:
4.0

:)

John T.  |  Overall Experience 
Rating:
4.0

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John G.  |  Overall Experience 
Rating:
4.0

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John G.  |  Overall Experience 
Rating:
5.0

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can't finish

John G.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.

Jean P.  |  Overall Experience 
Rating:
4.0

great job

Gerald J.  |  Overall Experience 
Rating:
1.0

Whole lot of inconsistency ...

Erika G.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

Bart S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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