Staff was friendly and helpful!
Sharon E. | First Impressions
Customer Reviews for U-Haul Storage of Orchard Park Rd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It was during normal business hours and no one was there to give me a gate remote? Literally almost got stuck inside the lot. Maybe have people that actually work there?
JASMINE D. | Online Move InGreat service and facilities. Stephanie was an outstanding representative
Anthony F. | Overall ExperienceExemplary customer experience
Anthony F. | First Impressionsi tried to cancel the day before my last day and wasnt able to, i got charged a late fee and charged for an entire month to have my camper there 1 day, ridicules. never again u-haul!! and your workers are freaking rude. well the fat guy at the counter anyway.
ROBERT S. | Overall ExperienceExcellent service and they even met me at storage location to show my rented space .
KURT S. | First ImpressionsUHaul made everything simple. The free-first-month storage unit was sized to fit the entire contents of the truck we rented. The location was very convenient as well
ANDREW M. | Overall ExperienceGuy that was working behind the counter, was very helpful on helping me when I told him my needs with my trailer storage
Kyle S. | First ImpressionsEverything was ready to go! Gate code, lock, and unit were all ready for me to move in when I got there. I did it all online and it was very convenient. Thank you for saving me so much time!
David J. | Online Move Inn/a
Kasey D. | Online Move InIt was not clear online that the rental and storage were different locations. Then the rental agent didn't tell me I needed to set an access code. I learned that trying to get in storage area. Luckily the maintenance man told us we needed to go to a third location to set the code. We followed that finally getting the code. A minor point was the distance from the rental office to the truck was pretty far. I would have brought the truck to the office. A small inconvenience but it could be better.
Daniel O. | Online Move InGreat facilities
Mark B. | Overall ExperienceWhat a beautiful & well maintained facility. Clean, dry & secure all in one! You can defintely tell that this locaiton is well maintained, professionally managed and the employees care. The staff went well above and beyond to make you feel welcome and this makes you want to come back again and again TBH
Andrew O. | First ImpressionsI was allowed to prepay for next year at my previous rate !!! Fantastic thank you!!!
lee a. | First ImpressionsIt is very hard to get in touch with the staff by phone.
James P. | Overall ExperienceAndy was amazingly helpful!
Melanie P. | Overall ExperienceIt was unclear in the online booking process how to obtain access to the storage facility or the process to secure the storage cells Thankfully the truck facility is close It helps the overall process Thankfully also what we reserved was not available The larger interior cell helped us overcome what would have been a really unfortunate situation as the smaller outside “sheds” are smaller than one might visualize
Phillip B. | First ImpressionsAndy was very friendly and helpful
Duane W. | First ImpressionsExtremely rude . Unbelievable people I will always remember how these people at orchard park location treat customers. Do not trust them
adam H. | Overall ExperienceMy belongings were ruined in climate control storage things tht cannot be replaced due to lack of care on uhauls behalf cielings falling an cracked moisture getting in
DEANNA G. | Overall Experienceeverything was clean and ready - the lock was even waiting for us !!
Elizabeth G. | Online Move InI made a reservation by phone with U-Haul for a certain size storage space. When I got to the location and store the agent at the counter told me that that particular size was unavailable. They had a bigger size and the more expensive size. But that is not what I reserved. After she could confirm for me that I did rent a specific size she told me that "the company does this all the time". They reserve spaces and equipment even though we don't actually have. I was forced into a larger space a more expensive one that I don't really want but I had no choice. I had to return the trailer that I was renting and I was running out of time. This is absolutely ridiculous. Why do you make reservations for things you don't actually provide.
JOSE MANUEL B. | First ImpressionsNever a single issue. Rented interior climate controlled unit (was a little too warm imo during summer months). Unit was very secure, well maintained and extremely clean. Would have like 24 hour access or atleast until midnight. Overall I'm very pleased with the facility and staff and would highly recommend to potential customers. 5 out of 5 stars
Kevin S. | Overall ExperienceStorage facility ceiling insulation was coming down in one spot. Manager at Uhaul was aware.
Ray C. | Overall ExperienceVehicle parking spots were like the Wild West. There is no numbers or lines for assigned spots inviting whomever to park in any spot they like. For 75% of our renting the storage space we weren't able to park in our spot since it was being occupied. Half of the time, there wasn't a spot on the same side so we didn't end up parking our motorhome there.
Samuel B. | Overall ExperienceExceptional customer service!
Ray C. | First ImpressionsNo complaints. Manager Andy was very helpful. I will store my RV there again next winter.
Duane W. | Overall ExperiencePlease update your computer systems. The time I spent waiting to pay/or rent a truck, was a waste of my time and your staffs time.
MICHELLE F. | Overall ExperienceThere are giant water spots over my unit and a huge whole in the ceiling above it as well. The insulation from the whole is falling out and into my unit. I am very disappointed.
Tanner J. | Online Move InVery Clean and professional Andy even sanitizes the parking lot and wipes down the lights poles !
JIM L. | Overall ExperienceVery friendly and helpful
linda g. | Overall ExperienceAndrew was more than accommodating the sweet smell of the storage facility was very appetizing and delightful.
JIM L. | First ImpressionsHelpful and convenient. The secure gate was easy to use.
Dan S. | Overall ExperienceNinguno
Mary Agnes T. | Overall ExperienceVery clean inside storage and could unload the truck partially indoors under cover. The service provided by General Manager Cody was exceptional. Best storage experience ever
Mark W. | First ImpressionsVery friendly and courteous. Cody answered all my questions and was very helpful. I like the selection of boxes and the easy access to the storage unit.
Dan S. | First ImpressionsStaff was slightly disconnected from a solid routine.
JENNIFER B. | Overall ExperienceI used the trailer storage area, it was convenient and secure.
William B. | Overall ExperienceQuick and efficient!! Friendly staff
Charles B. | Overall ExperienceLady was helpful and knew what she was doing
JANET H. | First ImpressionsGracias.
Helen R. | Overall ExperienceI would recommend your facility to anyone looking for a storage unit. It was clean and pricing is good.
VICKI J. | Overall ExperienceThe guys there were awesome and helped me out right away when I needed a bigger unit
John J. | First ImpressionsI would very much recommend this storage location. It was well lit and clean. The staff was very nice.
MONICA S. | Overall ExperienceStaff was very helpful would recommend to others
Dylan K. | Overall Experienceoutside well maintained. staff helpful when needed.
SUZANNE S. | Overall ExperienceMoved back to WNY and Uhaul was huge help from all the truck rentals to storage unit was great experience. I have nothing but positive experience!
John R. | Overall ExperienceAble to meet our need. Affordable!!
Philip H. | ReservaciónConveniente
JOSEPH V. | Overall Experienceexcellent facility- staff is very friendly and help
Andrzej R. | Overall ExperienceI was moving stuff out of my unit walking back and forth and my television and and two boxes of dvd's We're stolen as well as my Apple TV device. There was water damage to many of my items
CHRISTIAN D. | Overall Experience4x13x8 unit. That means 8 foot high for a full 13 feet......wrong. About 6 feet into the unit, the ceiling starts sloping all the way to the floor. Holes in the wall also.
Todd A. | Overall ExperienceThe store manager is rude! The storage unit was filthy, my belongings in the unit got destroyed due to an animal that got in the unit and they did not care.
STEPHANIE R. | Overall ExperienceI was quoted one price and paid another. The gate kept locking me out. Wasn't a good experience. I'll go someplace else for my storage needs next time.
Charlie M. | Overall Experience