Comentarios de los clientes para U-Haul Storage of Oak Harbor

Great staff. Helpful

Thank you very much. Great service, again!!

The experience was great and the customer service was excellent

Nothing. This was a remote location for a other office...just took a pic of the code and dropped off the trailer pet instructions.

Lack of Customer parking needs attention

The location was not the problem. The booking was horrendous. I would vote zero stars if I could

Awesome experience! Thanks team!

My overall experience less than good. My trailer was ordered for noon on Saturday the 24th at noon for a location in La Conner WA but when we got there we found out that we wouldn't be able to pick up te trailer until 3:30 that afternoon. I still had about 250 miles to drive and didn't relish doing it in the dark. Had to drive all the way to Oak Harbor to pick up a trailer.

Every one was very helpful from the time I got there helping me get checked in for pick-up, getting hooked up, and out the door. Oak Harbor u-haul is a top class rental place to go. I would also like to thank Alex Lewis out of Bellingham for all of his help getting this whole trip started. He had all info I needed for a cross country trip. .

Top Inside tie down rail is missing. Door is rusty and need some service. Great dealer to work with.

Confirm before you rent that they actually have unlimited miles. I was verbally told this at one site and this site charged me an extra $50+ for mile overage.

No comment

No improvements are necessary! General Manager and crew are always available and helpful!!

Great service, nice to deal with.

The trailer was 100% just what I needed.

Location was very inconvenient for pickup. Wasted half a day of my time which I couldn't afford to waste in a move.

Everyone I worked with there was extremely helpful.

Amber was very helpful, she made the process simple and enjoyable. Very good customer service. Thank you.

Don't charge for in town miles

professional and courteous service

I reserved a truck three week in advance, and two days before i was to pick up the truck I called to see that it is ready and they assured me it was. Then I called the day before, again they said it would be there. When I went to the location to get it, they told me they didn't have the truck. I hired a moving company to load the truck for and they were to meet me at 9am, but had to cancel with them. U-Haul really messed my moving plan and arrangements up. If you make a reservation stick to it. Let your yes be yes, and your no be no. I will never give my busy, or recommend anyone to U-haul again. They cost me time and over $2000 for there mess up. Oh, and I did get a truck from them, but I had to drive over 3 hour from my place to pick up the truck. Totally not cool!!!

Amber is very helpful!

Had a flat tire go flat on the trip from a slow leak from a nail. Can't say for sure where the nail was picked up, but one of the tires on the other side of the trailer was 10 psi low also.

Check the wiring. The tail lights didn't work on the drivers side. Since I have a newer model Jeep, we didn't notice at pick up as it was day light. Newer models only come on at dark.

No problems, good job!

One thing: we made some changes about a week and half out. I didn't realize the it wouldn't be at the same location I had originally wanted. I was naive to the fact how busy you were and that your inventory was low. Our truck was 85 miles away. To your credit your agents were helpful and did compensate me for the inconvenience. Also, the truck performed better than expected. Thank You.

Nothing to add. Enjoyed the staff and process. Very convenient!

None, the staff in this location deserve a promotion. They did great.

Can't think of anything.

Over charged me

Truck was fine. Just need to double check the alignment. Steering wheel was slanted just to drive straight.

We counted on U-Haul for our move, and U-Haul made a huge mess of it. We needed and reserved a ONE WAY 26-foot truck over a month before we had to be out of our rental on August 31. We happened to check online the day before, only to find it had been swapped for a 15-footer. We walked in the next morning and the guy said there was no truck available for us at all. Needless to say, this was tremendously stressful. I really believe the fellow at this location did everything he could to help us, given that U-Haul was not honoring our reservation. He discounted our truck rental and comped us the days and miles we needed to get back and forth on the ferry twice. We really appreciated that. But, we ended up being lent their "in-town" truck, which meant we had to return it to the town we were leaving. Because it was less than half the size we had reserved, we ended up having to spend all week making our move in two separate trips across ferries and without adequate ferry reservations, costing us an additional roughly $250 plus dozens of man-hours lost from work. Plus spending HOURS carefully fitting everything into nooks and crannies in the truck, and into the storage unit we were suddenly unable to vacate as scheduled. This was an incredibly stressful, inconvenient, and costly lesson in how U-Haul runs their business. I'm still debating whether it was worth the $150 we may have saved by not going with Penske..

The truck did not run well and our service was marginal

I had to drive an hour to drop the trailer off rather than drop it off in my own community 25 minutes from my home . This was very inconvenient and upsetting, I was told I didn't have a choice. Not happy!

The team here is very efficient. They work together very well.

Have uhaul customers service available

It was a pleasure renting from U-Haul Storage of Oak Harbor. They made the experience seamless and I will definitely rent from them again.

It was the 3rd stop in my reservation. I am very very dissatisfied with U-Haul...possibly NEVER using your service again. You have lots of competition that I will be using. Going forward U-Haul will be my last resort. Your system is fundamentally flaud and customer server is even worse!!

Don't trust U-Haul to have your truck the day they said they would. And they will not let you know until the day before.I got lucky

the only issue i had was in trying to call and let them know that i would be about 90 minutes late arriving, the call was forwarded to the National service line where i waited over 1/2 hour on hold before finally hanging up. Very poor phone service, it would be better to allow customers to leave a message at the local shop so the agents could check there own messages when time allowed.

Uhaul alwaysgood

I asked for a receipt however I didn't get told what I was being charged so I am not real happy.

Great customer service! So nice to have an “in person” pick up/bring back rather than just online with key drop.

Front tires almost bald, rear tires were good. Truck only had 3/4 tank of fuel. Truck was very clean and ran well.

Jeff and his crew are well put together, they are on the customer's side. Polite, patient, and quick to please. And for this I thank them all.

nothing

We had issues with every preferred pickup detail. We were contacted the day before we were to pick up our reserved 5x8 trailer in Bellingham, saying that we could pick up a 4x8 in Oak Harbor (an hour away). We called corporate and were told that there were NO trailers or trucks available for our scheduled days within an hour's drive. We were instructed to call back the next morning just in case anything came in over night. We called at 8 AM to be told nothing was available, Oak Harbor was our only option, and we would be given a discount on the trailer for every detail being wrong the day before we moved to another state. The worker when we got to Oak Harbor was really friendly and understanding, though no discount or note for a discount had been made on our account by the person we talked to on the phone that morning. Ultimately, none of this is organizing you want to be doing the day before a big move, which is why we booked in advance. There was clearly no benefit to that if we would have been in this situation regardless. All in all, none of this is the Oak Harbor location's fault, though we were very disappointed at not getting a discount from corporate. We basically paid a similar amount to what we were expecting but for a smaller trailer that we had to drive a total of 2 hours out of our way to get.

The Home Depot told me they did not have a flatbed truck, my buddy called me from the Home Depot saying they're flatbed truck for rental with sitting out front. Turns out they did me a huge favor, because U-Haul is excellent and I will definitely be renting again

executed turn over properly. Well done.