Comentarios del cliente para U-Haul Storage of Oak Harbor
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Storage of Oak Harbor
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Nicholas P. en
The place is too small, you cant drive through, we had to make a 10 point turn to get out. Disorganized and weird. Staff was very helpful though.
Ryszard B. en
Staff were both helpful and friendly.
BENJIE M. en
A+++++++++++++++++for Jeff and Fred of u-Haul Oak Harbor.
Christian L. en
The truck’s fuel gauge was not working properly. This obviously was initially an argument as I put 21 gallons in it for 8 miles and it still read as empty. However, the U-haul team was understanding and worked with me In getting it taken care of.
Michael D. en
Quick transaction during rental and return. Equipment was is top notch shape. Very satisfied and will return to do business again.
reynaldo A. en
Awesome customer service was in and out very quickly
Paulette H. en
Mileage was over estimated by me and amount charged reflected the actual mileage which was less. Great facility, friendly people, safety check with mirrors. Very impressed with this facility. Best I’ve ever rented from for sure!!!
Ron D. en
Excellent service and help on New Years Day! Thanks!!
Clifford G. en
Definately coming back here for my moving needs. This place is OCD CLEAN! The personnel are very attentive and dedicated!
Eric B. en
The staff were helpful by loading up the appliance dolly and pulling up my truck while I was finishing up the paperwork to get moving. They were also easy to talk to and offered me a no extra charge truck upgrade when my 10 foot truck was having an issue with the battery. Then, the appliance dolly one of the best things I’ve ever found for moving big items. I moved a washer, dryer, large filing cabinet, and 7.5 foot tall exercise machine with it with little effort. Lastly, only downside is U-Haul has become a bit more expensive in recent years, I dropped almost $200 for the truck with mileage, gas, insurance, and dolly rental, but still far cheaper than owning a truck and huge time saver not needing multiple trips. PS. The location I used on HWY 20 in Oak Harbor is one of the best stocked with trucks and cleanest facilities I’ve seen at a U-Haul in a very long time.
Michael B. en
Double charge me. I only used the uhaul for 8 miles. Charge me 65 dollars before then after another 50 dollars and gas i only used for 5 dollars so i filled it. My wife was so upset when she saw the charges on her cc.
Tom S. en
By far, the friendliest staff of any location I’ve used over the years. Professionals with a high respect for their customers and unending smiles. The only negative thing was Corporate taking the 26’ truck I ordered into Seattle for maintenance and left me with a 20’. If another need arises, I know where to go!
Monica S. en
All of the staff was kind and it was a very quick and easy process! I used a pick up truck to haul things for work. I cannot wait to use this location again!!!!
Irvin V. en
Nothing
paul W. en
Don’t know
Jacob P. en
Awesome service, the staff on hand was very helpful and professional.
Rhonda M. en
Your representative was, fast, efficient, helpful, and went above and beyond what he had to do. Great experience, will definitely recommend this location, exceptional place to do business! Thank you!
Norman C. en
Top notch. Efficient and they have a really good personalities.
Julie C. en
Excellent service. Everything was mapped out; a smooth, efficient, and orderly process from start to finish. Had no problems with the equipment.
Kyle K. en
Facility was great! Staff took care of everything quickly at pickup and dropoff.
mike G. en
My service was excellent.
William N. en
Keep up good work
Samuel G. en
The service given tp me was fast and courteous. I was in and out in a matter of a few minutes.
Halley A. en
Nothing to improve. Mentioned that a back up light burned out during the trip. Associate had tools out and was fixing it before the check out paperwork was complete. Top notch location.
Heidi O. en
everyone was so friendly. Very fast and courteous service. My needs were met in a knowledgeable fashion even though it was last minute. I would highly recommend this uhaul business.
Warren J. en
Great service with a smile!
Mohammed A. en
They charged me 20$more for going over my miles even tho they made me drive 72 miles to get the truck and had to drive back to my house 72 miles!
Cheryl R. en
Quick and efficient service
Rick H. en
Folks, the Oak Harbor at Rt 20 U-Haul was "World Class." Jeff, Shelbie, Chris, and Fred were amazing to deal with. It is after all the people that make it the very best. The equipment was in great condition, they were friendly, efficient and fun to deal with. We had a minot glitch when the system coded the 7K trailer as being able to transport the pickup we needed to move as OK but they responded quickly to exchanging it for a vehicle tow dolly, adjusted the agreement and off we went. Please pass on my thanks to the agent and all the folks there. Thanks. Rick H.
Daniel M. en
The multiple employees I had conversations with where very helpful with a days extension and drop off. Very willing to adjust to my changing situations on my week long move from southern Oregon. Zero stress on an extremely stressful move. Thank you to the whole U-Haul team.
Kirsten L. en
I did an online check out, which was very easy to do.
Craig N. en
It took a half an hour to get the equipment. The gentleman at the counter seemed a bit less than efficient.
Jason F. en
Just keep doing what your doing.
Robert M. en
I have never had any problem when I rented equipment at this location, however I did have a family member who reserved a trailer for a move from Oak Harbor to Coos Bay, Oregon only to be contact and told the trailer would not be available and he should rent it at another location. Not knowing the area he rent one in Olympia and ended up paying and extra $50 for the ferry just to get up to Oak Harbor. When he arrived here he went by the store and saw several trailers the size he reserved as you can image he wasn't very happy. When he contacted U Haul about it the response he got was basically, Oh well. for that reason I would be hesitate to recommend renting from this location unless you are from the area.
Loren I. en
Website would not allow me to finish transaction, and did not explain why. This wasted 20 minutes of my time when I was in a hurry. Had to call equipment location in order to complete transaction.
james M. en
Excellent, in every way.
Donn C. en
nice people
Maxene V. en
pay by credit card by phone would be helpful as we hired a mover/driver and we had to go to uhaul location to meet him there & pay for the truck by credit card at the location and not by phone. that is the only improvement .
Roberta S. en
Jeff was most accommodation, helpful van we rented was perfecta When we returned the van the young man was very courteous even brought out chairs to sit on while waiting for our ride to pick us up, I would definitely use this office again. 33590 State Route 20 Oak Harbor WA. 98277 Sincerely, Roberta Schultz
David P. en
Helpful location. Open late. They did a great job.
KIM S. en
Great service, I was in and out quickly, with outstanding service.
Jennifer C. en
Excellent customer service. We were in a pinch for the equipment needed, couldn't find it locally so we took a chance driving 40 miles north for the equipment, our reservation was double booked, but Chris helped us get what we needed and we were able to use the equipment longer than originally estimated the need for it.
Dean P. en
The whole experience was fantastic. From phoning to reserve to drop off . Well done .
Ted K. en
I rented a truck one way online for three days, but when all was said and done, the contract from this company was for 2 days, but only 24 hours. This led to many headaches on top of moving. I don't know where the miscommunication came in, but my online contract was clearly for three days. However, they were very friendly, had equipment ready and we're willing to help (hence the above average rating).
Steve M. en
Second time using them in a week. They will have my business always.
Peter K. en
Everyone who worked here - the manager and the two employees - were incredibly helpful. They went out of their way to problem-solve, even figuring out that my pickup had a blown fuse. One of the best customer experiences I've had in years anywhere.
SCOTT L. en
Better signage indicating where the reservation office is
Stephen M. en
Jeff Kelley and his crew were topnotch! From the reservation process to pick up to drop off they were friendly, helpful, and professional in every facet of my interaction with them. They will be my go-to U-Haul provider in the future. I am pleased to give them my strongest recommendation for anyone that needs a U-Haul.
Rodney W. en
I've rented 17-20 UHaul's over the year. Indiana, Georgia, Illinois, Washington. But this local.Oak Harbor, WA was the best! The truck was is great shape, the service was amazing and helpful. Great experience!
James M. en
NO improvement needed! My experience was perfectly right-on!!