Customer Reviews for U-Haul Storage of Oak Grove
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

105 reviews

8475 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 605-5172

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(270) 605-5172

8475 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

April S.  |  Overall Experience 
Rating:
1.0

The representative didn't know what he was doing. Gave us the wrong pin code and wasted my time and money with the movers I hired to unload my storage unit. Extremely disappointed!

Dalila F.  |  First Impressions 
Rating:
2.0

No personnel were there to assist; instructions for drop-off weren't clearly visible upon driving truck to area. I would've preferred that there were some way to have entered the secure storage area to drop-off truck inside the gate; I was unaware if there were any instructions on how to do so, if that was at all possible.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Tyrone P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT M.  |  First Impressions 
Rating:
3.0

None

DAVON B. 
Rating:
5.0

Relative made all arrangements prior to my arrival. They also moved my belongings into storage.

Glenda C.  |  First Impressions 
Rating:
5.0

Was exactly what I was looking for. And the climate controlled aspect was perfect.

michael f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pearl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuck W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hunter B.  |  Overall Experience 
Rating:
5.0

Kevin Chambers Jr. the Onsite Manager, was very helpful with accomendating us which was after office hours. Very helpful, explaining details of facility and ensuring we were satisfied. AWESOME JOB

Donnetta W.  |  First Impressions 
Rating:
4.0

The storage site doesn't have a physical body there. Had to contact the one in clarksville. Had to wait about 30 minutes to get someone to let us in

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearl M.  |  First Impressions 
Rating:
5.0

Amazing customer service would not only recommend but will come backnif the need arrises for another rental.

GISELA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
2.0

Customer did not leave a comment.

Paula G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashica s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYRIL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nanourgou Said C. 
Rating:
5.0

Customer did not leave a comment.

Terry W.  |  First Impressions 
Rating:
1.0

I waited for 3 hours on a phone call only to be transferred every 20-30 minutes to a different person who was not able to help or answer any questions. I asked for supervisors for further assistance but was placed on hold for an additional 20 minutes just to get someone from a department who was unable to help with my reservation. When I asked to cancel the reservation I was told I would not be able to, nor would I be able to get unit or access information. Everyone I talked to was thoroughly unhelpful and made the experience more stressful and arduous.

Daniel T.  |  First Impressions 
Rating:
3.0

It's not the location.... it's the process of mobile checkin and that was horrible

Dennis M. 
Rating:
3.0

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn't block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Robert B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Truck was easy to use but should have a full walk around before leaving the site and truck should have been full of gas to make it easier to return without guessing how much gas to put back for what was used.

Darryn J. 
Rating:
4.0

Customer did not leave a comment.

ADAM D. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

cathy N. 
Rating:
5.0

Convenient and user friendly service!!

April S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

adrian M. 
Rating:
4.0

I've been a U-Haul customer for over 15 years. The people at this location are absolutely awesome. They are a great representation of the U-Haul brand - keep up the great work U-Haul!

sojourner W.  |  First Impressions 
No reviews have been submitted for this location.

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