Customer Reviews for U-Haul Storage of Menomonee Falls

796 reviews

5918 Pilgrim Rd   Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road, Located next to Quad Graphics in Menomonee Falls off of Pilgrim Road)

(262) 293-4016

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(262) 293-4016

5918 Pilgrim Rd
Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road, Located next to Quad Graphics in Menomonee Falls off of Pilgrim Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jenn D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRIAN D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn D 
Rating:
5.0

Our experience at this UHaul was great! Misty was helpful and friendly. Felt the facility was clean, well-maintained and that our items were safe. Would definitely rent here again when the need arises!

JYNINE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali A 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
3.0

Office personnel was different. One younger kid taking care of customers while the older gentleman just sat there on his phone. Didn’t greet anyone, said nothing. Had to wait for the younger guy to wait on anyone who was there. Office hours were listed until 5pm but when returning the truck at several hours before the office was closed. But then that younger kid must of watched the video cameras and unlocked the door. It was creepy

Demetra A 
Rating:
5.0

Misty was very helpful! Facility was immaculate!

JOANNA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim b 
Rating:
2.0

I showed up for a rental and the agent didn’t have a clue what to do. She ended up calling a manager for guidance. I asked her if she was new and she told me that she is a cleaner and had not completed a rental process before. This added an estimated an additional 30 minutes to complete the rental process. Finally a manager showed up to assist with my order and someone else who was waiting behind me.

KEITH S 
Rating:
5.0

Customer did not leave a comment.

Gina F 
Rating:
4.0

No lock in unit, then wrong type of lock given, unit door wouldn't stay up unheld, latch on unit was extremely hard to move

Jodi A  |  First Impressions 
Rating:
1.0

I would never do business with uhaul again. Had this storage locker for approx 4 years, never late with a payment except once when it was overlooked. Payment was 1 day late and was paid as soon as it was discovered. Misty tacked a $50 fee on that locker and said that was not refundable because that was the auction fee to auction the contents of the locker. Are you kidding me? Tried to resolve this with Misty and corporate office to no avail. So uhaul for $50 YOU LOST YOURSELF A GOOD CUSTOMER. HOPE IT WAS WORTH IT FOR YOU.i will be telling all my friends about your business practices and advising them to take their business elsewhere.Have a great day

Jessica K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristin p  |  First Impressions 
Rating:
3.0

the cab of the truck was filled with trash when I picked up - under and behind the seats - filled a 13 gallon trash bag. new truck with 3200 miles, alignment was off and the truck was difficult to drive, problems with the Advance Track system as well

KEVIN E 
Rating:
4.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Customer did not leave a comment.

MARGARET G 
Rating:
5.0

Perfect transaction A+++++++

Robert S 
Rating:
5.0

Customer did not leave a comment.

Melanie P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Ludger K 
Rating:
5.0

Very nice friendly person helping us with unit. We are very pleased with the service and our storage space. I would definitely recommend this business to anyone looking for a storage space. Thank you

ronald s  |  First Impressions 
Rating:
5.0

The lady at the counter on Friday when I went to drop off the truck said all I need is the keys and shewed me out. Not very friendly.

Deborah M 
Rating:
5.0

Customer did not leave a comment.

Zachary K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy K 
Rating:
5.0

Clean facilities and easy rental process! Manager extremely friendly and helpful!

JYNINE S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DONALD P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S 
Rating:
5.0

Customer did not leave a comment.

Gregory V  |  Overall Experience 
Rating:
5.0

All good

Gregory V 
Rating:
5.0

Customer did not leave a comment.

william c 
Rating:
5.0

I did not drop off in Wauwatosa, I had left my car in Menomonee Falls.

CHARLOTTE F 
Rating:
5.0

Decent customer service. The facility was clean, renting the U-Haul and the Monthly Storage unit was easy.

MARTELLE S  |  First Impressions 
Rating:
5.0

Misty has been very helpful and accommodating.

Charlotte F  |  Online Move In 
Rating:
5.0

Great location, staff was always polite

Ashley J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda M 
Rating:
5.0

Customer did not leave a comment.

Lonnie P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy W 
Rating:
4.0

Unfortunately parking is a bit tight

Jeffrey B 
Rating:
2.0

Upon entering this location we immediately smelled the stench of marijuana. The customer service rep didn’t even stand up to greet us, was eating a mcdonald’s meal and chewing while she interacted with us. She was not interested in transacting business. In addition to the CSR, there was a minor aged girl along with an infant, who as we entered the building, scurried into the back area and out of sight. Our CSR was poorly dressed and had areas of her body inappropriately exposed for a business setting. I would not return to this location.

Nikolas G 
Rating:
5.0

I had a great experience with the staff and storage unit was clean and dry . Would recommend to all my friends.

JEFFREY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nate G  |  Overall Experience 
Rating:
5.0

I was very pleased with the service I received They had my rental warmed and ready to go when I got there. People very pleasant and helpful

mary t 
Rating:
2.0

Must be a leak because when I opened the unit. There was water On the floor that leaked in From The back of the unit inside hopefully not the ceiling.

AARON B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heide W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY K  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

TIMOTHY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis b  |  Overall Experience 
Rating:
2.0

When I picked up my vehicle to rent I was told that the location was open until 5 PM. I wanted to settle the bill in person because I had to go to two different Uhaul locations in order to get the vehicle I needed. The second location was further from the first by 12 miles and since it is charged for by mileage, I did not want to pay for this difference. When I returned the rental vehicle at 2:45PM the office was closed and no one was to be found. The vehicle itself was fine, but the service on uhauls part was sub-par.

Jennifer G 
Rating:
5.0

Everyone at the Menomonee Falls location on Pilgrim Rd has been very helpful and knowledgeable.

Joel A  |  Overall Experience 
Rating:
5.0

Outstanding location & service

Joel A 
Rating:
5.0

Customer did not leave a comment.

charels k 
Rating:
5.0

Misty was very helpful and businesslike. The only suggestion I would have is people don’t park side by side. It leaves little room to enter and exit

MICHELLE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD G  |  First Impressions 
Rating:
5.0

The storage unit, staff was great. Yes, I will inform others.

Barbra H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Shameeul K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff c  |  Overall Experience 
Rating:
5.0

Nothing Mary is wonderful!!

Sheila F 
Rating:
2.0

Customer did not leave a comment.

Lauren L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda G 
Rating:
5.0

Customer did not leave a comment.

BALAJI R  |  Overall Experience 
Rating:
3.0

Have the equipment clean at time of pickup. Also if someone did all the information online why do you have to do some of the same thing at pickup?

Don L 
Rating:
2.0

not friendly - when I returned i did exactly what they asked(returned key to outside return). They called me the next day and said I did not return vehicle. If they would have check key drop or just looked out front window they would have seen that I did. Only used it for 2 hours and returned it. No one metioned any kind of return process and no one was around to turn over equipment to.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

Gina F 
Rating:
5.0

Customer did not leave a comment.

Mary I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A  |  Overall Experience 
Rating:
5.0

Very convenient and clean.

Curtis R  |  Overall Experience 
Rating:
1.0

Misty is very rude and disrespectful! She doesn’t deserve to work with people. She uses term to YOU PEOPLE to describe blacks and we know what that means..

Denita S 
Rating:
5.0

Customer did not leave a comment.

JULIUS R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Glenn S 
Rating:
4.0

Customer did not leave a comment.

mary b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy M  |  Overall Experience 
Rating:
4.0

I rent pickups throughout the spring and summer to perform lawn care on rental properties. I've used this location all summer without a problem however, this past Wednesday I attempted to reserve a truck for the forthcoming Friday I was told by the young lady working that there was no record of my rental history and that I needed to give my credit card number in order to reserve a truck which is something that I never had to do in the past. This particular employee had a very funky additude and as a long time customer I didn't appreciate that. The following day I called over the phone and my reservation was made and I picked up the truck as I had all summer.

GABRIEL S 
Rating:
5.0

.

robert d 
Rating:
5.0

The young woman at the desk was outstanding and very helpful

Joel A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley V  |  Overall Experience 
Rating:
5.0

She was awesome!!!

tom r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob K 
Rating:
5.0

Customer did not leave a comment.

Jennifer K  |  First Impressions 
Rating:
1.0

Absolutely awful people that work there. Scammers! Charging me for fuel when I returned the truck with more gas than what it had when I picked it up. I took pictures of the gas level when I picked up and when I returned - they don’t care. Apparently it’s my fault for not fixing it in some link I should’ve received upon returning the truck- I did not receive a link, can prove it in my text messages with all the other texts I actually did get from UHaul for this reservation. Hanging up on your customer that has been trying to talk to you for a week? Shame on you!

Vanessa K 
Rating:
5.0

Customer did not leave a comment.

cathy a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob R  |  Overall Experience 
Rating:
5.0

Best service you could ask for…

misty K 
Rating:
5.0

The only difficulty we had was with cards for entry. Several times we had to get them reset. The staff was always helpful addressing the issue. Fortunately, we always came when the office was open.

Melanie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R 
Rating:
5.0

Customer did not leave a comment.

Andrea F 
Rating:
5.0

We moved from Indiana a year ago, and this was our first experience with using a storage facility. A few months back we were able to downsize our unit, and it was so easy. Everyone we met or had dealings with were extremely friendly and helpful. We would definitely use UHaul again and would highly recommend the facility in Menomonee Falls. Very clean, easy to access, and the staff there is outstanding. Thank you for a great experience.

Stephan W  |  Overall Experience 
Rating:
5.0

We were very pleased with the customer service we received with U-Hall. We tried 2 other storage places. One did not have anyone on site to talk with and one had a very rude representative. We will highly recommend U-Hall Storage.

GAIL K  |  First Impressions 
Rating:
4.0

Cost is high!

BRANDON T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

Richard B  |  Overall Experience 
Rating:
2.0

The exterior doors did not always work. I either got locked in or locked out. This happened over 50% of the time.

Jerome B  |  Overall Experience 
Rating:
5.0

We have used this location a couple of times for storage. The building is always very clean and well maintained, and the staff always helpful.

Lynn C  |  First Impressions 
Rating:
5.0

Super friendly & accommodating!

Caroline P 
Rating:
1.0

upload is painful

SHAYLES J 
Rating:
5.0

Customer did not leave a comment.

cindy k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris K 
Rating:
2.0

Somehow your employee/computer charged me for two separate rentals. Then suddenly its my problem to rectify.

chris v 
Rating:
5.0

Customer did not leave a comment.

manmeet a 
Rating:
2.0

The girl who took my reservation initially and who was there when I picked up the truck could really use some customer service training. She barely acknowledged me either time, no eye contact at all, and when she spoke, it was almost inaudible. It was impossible to get any kind of facial expression from her - sure makes you feel like you were a nuisance to her. Very disappointing. She really could use more in depth training.

Ellen s 
Rating:
5.0

Customer did not leave a comment.

Benjamin E 
Rating:
4.0

Customer did not leave a comment.

REBECCA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron O 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Misty was great to work with. Made the experience easy and affordable. Misty went out of her way to give me the storage unit that would work best for my needs. Thank you so much

Joseph R  |  First Impressions 
Rating:
4.0

There is large stain on floor which supposedly is not oil...we will cover with cardboard

ANN W  |  First Impressions 
Rating:
3.0

First time at this location but have used other locations in the past. Young lady at counter , Betsy Kalata, stated she was a traveling manager. Told me that I would Need a major credit card to rent certain vehicles there and that it could not be a debit card. I told her I’ve used the debit card I had in the past. She then stated the policy came out in the last two months. I told her I had rented a week ago with no problem Ann’s asked to see that policy. She first stated it was not written down but I should check the website. I checked the website and found exactly the opposite of what she told me. She then said it was a Milwaukee policy due to the number of accidents and unreturned vehicles. I reminded her that this was not a Milwaukee location. Seems Betsy had instituted her own policy for people that looked like they were from Milwaukee. When I requested her information and told her that I would be contacting the corporate number she went through with the transaction. This young lady making 14 dollars an hour is a terrible reflection of UHaul

Dwayne P 
Rating:
4.0

Actually look at the gas level and mileage when going out and returning to location.

robert s 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Could not of been happier with the unit and the customer service at this location. This location was amazingly clean at all times. I have highly recommend this location to friends and family. Thank you to the Manager and the employee's!

Judith M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelena B 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEVIN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin V  |  Overall Experience 
Rating:
5.0

No complaints, Office operated professionally and assisted whenever asked. Thanks for your service! ~Eric Maddox

eric m  |  Overall Experience 
Rating:
5.0

The entire facility was impeccably clean— the grounds, the paved areas, the windows, all of the surfaces in the storage area. Everything looked and smelled brand new, even though the facility has been around for probably 10 years now. It’s hard to believe that such a big place can be kept up so immaculately. I felt my stored items were completely safe and I felt completely safe there, even as a 66-year old bringing items there alone. Misty is friendly, knowledgeable and obviously runs a very tight ship there. I would highly recommend her storage facility and would note that I’ve had identically positive experiences renting her moving trucks and vans.

Lisa F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan G 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
4.0

Customer did not leave a comment.

Matt M  |  Overall Experience 
Rating:
5.0

From start to end I had a great experience. Excellent customer service! Very good truck with good gas mileage at a good rental rate. Grateful for making my experience with uhaul enjoyable.

Ronald G 
Rating:
2.0

Truck was dirty, staff wasn't very friendly. When I came to pick up the vehicle, trucks were parked bumper to bumper - it was very difficult/nerve racking trying to pull the vehicle out.

Steven T 
Rating:
5.0

Customer did not leave a comment.

DARLENE N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven L  |  Overall Experience 
Rating:
5.0

Mark and Misty were incredible to work with. I would highly recommended using this location for all your moving needs!!!

Wendy E 
Rating:
5.0

Staff was very friendly and accommodating an early move in. Walked me through the facility and showed me the best way unload, etc. Not all places do that

Edward C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S  |  Overall Experience 
Rating:
2.0

The management at this location was unhelpful and always unavailable when needed the most. The move in process was a nightmare and I was thankful the move out process was quick through the website so I wouldn't have to interact with local management.

Melissa N  |  Overall Experience 
Rating:
5.0

Misty went above and beyond to make sure my visit was nothing short of Excellent! Bathrooms were super sparkling clean and well as the property-my overall experience was 110%. Thanks Misty!!

Renay A  |  First Impressions 
Rating:
5.0

Keep Misty and her team there!

Renay A 
Rating:
5.0

Very good location - not too busy for rentals so I can pick-up and return my equipment very quickly. The staff at this location is very nice to work with.

Steve J 
Rating:
5.0

Customer did not leave a comment.

Juan T 
Rating:
5.0

This was the best and fastest experience I've ever had, the lady who handled me was amazing. She is a pro.

berry k 
Rating:
2.0

Customer did not leave a comment.

Chasity C  |  Overall Experience 
Rating:
5.0

All good. Smooth.

MARK T 
Rating:
5.0

Customer did not leave a comment.

Ophelia C 
Rating:
3.0

Most of the time the facility is locked and no humans around !!! U-Haul return through the website has too many steps even thought is for detailed return process to help both the parties.

Ganesh P 
Rating:
5.0

Customer did not leave a comment.

Angela C 
Rating:
5.0

Nothing. The two staff members were great at the beginning and equally great upon my return. Literally no complaints. Highly recommend!

Michael B 
Rating:
5.0

This an exceptional facility. Very clean and the staff is very friendly and efficient

JULIUS R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald V 
Rating:
5.0

Customer did not leave a comment.

Joseph A 
Rating:
5.0

I always use Uhaul..

BETTY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBONY W 
Rating:
4.0

Customer did not leave a comment.

Perriea N  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful… great experience!!!

debra h  |  Overall Experience 
Rating:
1.0

Got the wrong truck got the wrong hitch on the back of the truck everything on the receipt was incorrect drop off location was incorrect drop off date was incorrect everything was incorrect

Lacie W 
Rating:
5.0

Everything went very smoothly. Couldn’t ask for a better experience!

Alex M 
Rating:
5.0

Customer did not leave a comment.

hamed e 
Rating:
2.0

Was charged $300.00 and only had truck 5 hours then told to take truck to another location to drop off. $29.95 is the normal rate for 1 day. WHY was I charged so much??? Sure would like some of my money back like $270.00

Dale S 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
4.0

I had numerous problems with my lock not being able to lock and then with the door staying up!

Paulette B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
4.0

Customer did not leave a comment.

Brian R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

melany p 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S  |  First Impressions 
Rating:
3.0

Rates are too high for the sizes.

David A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Rocio L 
Rating:
5.0

Great experience with this location. Very smooth getting in and out.

Vanna S 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty P 
Rating:
4.0

Customer did not leave a comment.

sandy c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb C 
Rating:
5.0

Customer did not leave a comment.

irene l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIENNA M 
Rating:
5.0

Customer did not leave a comment.

TRAVIS T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale H 
Rating:
1.0

Horrible every time I called “ Misty “ she always seems like she don’t wanna work or has an attitude, nobody told you to work at Uhaul. Also when we moved out we got a Uhaul truck from them, they said the tank was on 3/8 of a tank and it wasn’t when we got the truck it was on E. They charged us 59$ for gas which we will be disputing the PAYMENT with our bank because we have pictures and proof of the before and after gas when we put gas back in it. Uhaul on pilgrim rd menomonee falls is a huge scam I would never recommend this to any of my friends or anybody I know! Plus the location is dumb I used GPS and it sends me all over the map all the time and it’s very inaccurate. Next time I’ll be going with a different Uhaul company! They just hire anybody everybody that works there act like they don’t even know what they are doing. RUNNNN!

Makaela D  |  Overall Experience 
Rating:
1.0

Uhaul emailed us our receipt , they over charged us. They told us the gas was on the 3/8 quarter and it wasn’t when we got it . Will be disputing the payment with my bank , scammers.

Makaela D 
Rating:
5.0

Customer did not leave a comment.

Gabrielle W  |  Overall Experience 
Rating:
3.0

The video I was sent said the unit would be zip locked with a free lock inside the unit. Neither were true. Online I selected climate controlled unit, which I did not receive.

Laura P  |  Online Move In 
Rating:
2.0

Truck I pickup was not a well maintained. Rear view mirror was broken. Looks like no one check the car before renting.

Shimon O 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Customer did not leave a comment.

frank f  |  Overall Experience 
Rating:
5.0

Great customer service. Everyone there was very helpful and nice. Will be back if I need storage for any thing else. Will refer friends and family to this location.

Misty k  |  Overall Experience 
Rating:
4.0

I don't like getting a vehicle that has less than a full tank of gas. It is hard to bring it back at the exact amount when it is less than full.

Paul S 
Rating:
5.0

The only difficulty we had was finding the unit. Everything else was great!

Sherri D  |  Online Move In 
Rating:
3.0

The first truck I was assigned was a muddy mess. The second truck I was assigned had low tire pressure and no washer fluid.

Jeffrey K 
Rating:
3.0

2 times in a row tried to get a specific vehicle only to get changed to different vehicle or location.

MARK W 
Rating:
2.0

My big beef was 2 rate increases within 5 months of each other. On top of that, the public areas were always littered with garbage and the entrance gates were often damaged.

Luther H  |  Overall Experience 
Rating:
1.0

I was charged for 2 extra days. The manager at the location was very rude. Rolled her eyes and told me I "couldn't have given her the keys because she wasn't there", when she was in fact, the one I gave my keys to. Ended up being charged $151. For a $57 dollar order. Then charged the correct 57 dollars and 151 was refunded but not right away which caused me to get an overdraft fee from my bank. Horrible experience.

SARA B 
Rating:
4.0

Being the first time we had rented from this location and booked online, it would have been nice to have been informed about the need to do the online vehicle check before we set off. The online verification was easy to do, but we had already driven two miles to the gas station before seeing the notification.

Carol B 
Rating:
1.0

Customer did not leave a comment.

Jessica D 
Rating:
5.0

Staff was 5 Stars

John M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice D  |  Overall Experience 
Rating:
4.0

When I went to pick up the cargo van there was a warning for low tire pressure. I was told that it was probably due to cold weather but since there was a warning, the tire pressure was low regardless of why. I tried a second van with same issue. The third van showed OK so that's what I rented. This van worked fine and I had no issues. Overall the equipment was clean and in good shape but if there's a warning light showing it should be taken care of before being handed off to a renter.

Bruce L 
Rating:
5.0

Customer did not leave a comment.

Kent B 
Rating:
5.0

Customer did not leave a comment.

Michele W  |  Overall Experience 
Rating:
5.0

Misty was very nice and helpful. I have rented U Haul five or six times and have always been satisfied. But this was the best yet!

SCOTT F 
Rating:
4.0

Customer did not leave a comment.

scott k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P  |  Overall Experience 
Rating:
5.0

Always a problem trying to call the facility to pay my monthly bill. Hard to get thru on the phone. Misty does a great job. All staff was very helpful. Conner gave away my 10’x 10’ , I had to go with a 10’x 15’, it turned out I needed that much space, so it turned out ok.

Gail j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roxanne w  |  Overall Experience 
Rating:
5.0

Misty and staff were more than accomodating.

shirley e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irene l  |  Online Move In