El cliente no dejó un comentario.Shirley n. | Overall Experience
Customer Reviews for U-Haul Storage of Melbourne
U-Haul Truck Share 24/7© Location
Melbourne, FL 32935
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Gracias por todoREINALDO M. | Overall Experience
Everything went well staff helpful but very difficult to get thru on 800 #:& half the time on call backs when in que we were disconnected?angela o. | Overall Experience
It would have been a much better experience if it were advertised that UHAUL provides a secure place to leave your car if you need it. I couldn't find that answer anywhere and when I called, I wasn't able to speak to a local agent. The national Uhaul customer service line had no idea and they couldn't pick up a call and ask the local company either. All they could do is send and email and email me back (which they never did get back to me because, I'm assuming nobody responded to their emails. I ended up driving down to ask in person a day ahead because I really needed to know. I actually drove to the 2nd location (about 1/8 mile north of the p/u place I needed to deal with). They told me at that location that there was on site parking; however, they didn't offer to tell me they weren't my location. I found out the next day when I showed up. The two young men at this location (not the one I dealt with were very apathetic and not helpful). The older gentleman at the correct location was great & that's why I give this a good rating - but offering simple important information (like the fact that you can leave your vehicle) is HUGELY helpful when trying to plan something like a UHAUL rental. ¡Gracias!Linda T.
Mikey was always friendly and helpful I’ll miss chatting with him about our past individual military experiences, great guyLance M. | Overall Experience
El cliente no dejó un comentario.CARMEN K.
El cliente no dejó un comentario.TERRY W. | Overall Experience
El cliente no dejó un comentario.ANTOINE P. | Overall Experience
Had one issue with the gate card, but it was quickly fixed. Staff was very helpfulArchie D. | Overall Experience
Mike and Zach we're always friendly, kind and professional. If I ever need storage unit again they will be my first call.Daniel D. | Overall Experience
El cliente no dejó un comentario.martin l. | Overall Experience
Excellent experience!vincent w. | Overall Experience
With my schedule I need 24/7 accessThomas C. | Overall Experience
El cliente no dejó un comentario.Michael Z. | Overall Experience
El cliente no dejó un comentario.JUDAH W.
El cliente no dejó un comentario.Frank S. | Overall Experience
El cliente no dejó un comentario.Solomon B. | Overall Experience
Tony and his staff are excellent. Very helpful in every way possible.ANTOINE P. | First Impressions
Everything was excellent. Very clean even the bathrooms.Antoine P. | Overall Experience
IF YOU KEEP MANAGERS LIKE TONY McCART GENERAL MANAGER 438 N. HARBOR CITY BLVD. MELBOURNE FLORIDA, YOU WILL ALWAYS HAVE A 5 STAR REVIEW ðŸŒŸ HE IS A PHENOMENAL PERSON AND WONDERFUL GENERAL MANAGER. NOBODY COULD TOP TONY,UNFORTUNATELY, NOBODY! I HAVE DONE BUSINESS WITH HIM FOR YEARS AND HAVE NEVER SEEN SUCH A PROFESSIONAL, POSITIVE, PHENOMENAL, GENERAL MANAGER IN MY LIFE. I HAVE LIVED ALL OVER THE WORLD AS A LT.COLONELS DAUGHTER, AND HE SHOULD BE GIVEN A NEW TITLE, HIS OWN FRANCHISE, AND REWARED MONETARILY BECAUSE IF YOU LOSE HIM, YOU WILL LOSE EVERYTHING!!! P H E N O M I N A L TONY!Lydia C.
El cliente no dejó un comentario.Julie R. | Overall Experience
Mikey was extremely helpfulBetsy H. | First Impressions
Great atmosphere friendly staff and ownersJAYSON F. | Overall Experience
El cliente no dejó un comentario.Chris D. | First Impressions
Friendly convenient and affordableDaniel D. | First Impressions
Stay as it is.Edwin C. | First Impressions
El cliente no dejó un comentario.james B. | Overall Experience
Mikey gives out misinformation and is abrasive to work with. The facility itself seems to be managed poorly as we were given a unit that had a padlock on it after changing from another unit that we were misinformed about and much more discomfort and bad service before we just walked out...jason m. | First Impressions
I am appreciate I got stuff there and thank you 😊Cynthia D. | Overall Experience
Mikie was extremely helpful during our checkout. Thanks againDAVID L. | Overall Experience
El cliente no dejó un comentario.bryan j. | Overall Experience
El cliente no dejó un comentario.david b. | Overall Experience
The owner was very nice and very helpful. He went above and beyond.LAJEANNA P. | First Impressions
El cliente no dejó un comentario.Jonathan L.
El cliente no dejó un comentario.CHRISTI A. | Overall Experience
They weee very helpfulDonna g. | First Impressions
Easy to take care of what I may need.NATHANIEL S. | First Impressions
El cliente no dejó un comentario.Keith L. | First Impressions
My storage unit rental and experience was fine while I was a paying customer. I always paid on time (Auto Pay) and never had any issues or reason to contact the office. Move out day: I swept out my unit, took my lock with me, went into the office to turn the unit back in and talked to "Mikey". I didn't have a balance as I was always up to date so he printed my move out receipt and I thought I was done & everything is good (I'm like the perfect tenant)... ohhh no, don't assume you will be done after like I did. I have received many calls from "Mikey" after my move out. A few days after I moved out I got a call from him angrily exclaiming that I left the lock on my unit and he couldn't rent it out to someone else. Hmm that seemed odd to me but I couldn't find my lock as I literally just moved and my belongings were in mostly boxes. I drove over there (30 Minutes each way out of the goodness of my heart) to find out there indeed is lock on my old unit. It was not my lock, my key didn't work and I ended up finding my lock at my house a few days later as I expected. I'm guessing either they rented it out to someone else and didn't keep record or someone is squatting. Neither of those issues are mine to take care of, prove to them, or investigate for them. Mikey wasn't done there after that huge mess up. He keeps calling and harassing me. I don't want to assume and be wrong again, but I have a feeling the office folk are bad at maintaining records. They have 0 reason to contact me. I have formally requested they stop contacting me as it is that bad.Ian I. | Overall Experience
El cliente no dejó un comentario.dENISE G. | Overall Experience
El cliente no dejó un comentario.artavious H. | First Impressions
Mikey was the best!Denise M. | Overall Experience
Zach is amazing! Respectful and honest towards us made this experience excellent and we were sad to go as well. Never really interacted with anyone else but the bathrooms were always clean and the facility well maintained.Christopher P. | Overall Experience
El cliente no dejó un comentario.JONATHAN E.
El cliente no dejó un comentario.Christopher M.
Mikey was great.Christopher A. | First Impressions
Storage unit had pipes and other obstructions in the unit that made it less than optional to use.William G. | Overall Experience
El cliente no dejó un comentario.Laura V. | Overall Experience
El cliente no dejó un comentario.eric w. | Overall Experience
Poor customer service and a less than ideal mobile application.Adam B.
El cliente no dejó un comentario.Erica J. | Overall Experience
The only issue that the unit I moved in to was really close to the road. It wasn't easy to pull up and unload the 15' truck without either blocking the gate keypad or the road into the facility.Randy A. | First Impressions
Don't triple charge your next customer and claim they didn't "return locally" when I returned my cargo van 1.5 hours EARLY to the same location I picked it up from and got hit for a $192 fee? Incompetence. I'll never go here again.Ryan J.
El cliente no dejó un comentario.Bradley N. | Overall Experience
El cliente no dejó un comentario.Jeremy G. | First Impressions
El cliente no dejó un comentario.SHANA S. | Overall Experience
El cliente no dejó un comentario.Scott B. | First Impressions
El cliente no dejó un comentario.NILS L.
El cliente no dejó un comentario.Daniel F. | Overall Experience
I was ok with themJackson M. | Overall Experience
I waited for way to long for the staff to tell me that I could go to the other facility to get the keys to our unit. Then when I dropped the truck of I again waited longer then 10 minutes to be told to wait outside I will be right there. It then took another few minutes for the guy to come outside. So long in fact the other guy who was actually moving trucks got to me first.Caitlin H. | First Impressions
No long term retention program been there for 10 years. Staff always seems bothered when asking for assistance. Gate changed to card and never noticed and inconvenienced. Then randomly card stoped working. Staff never in office. Finally done and day of moving to another storage that is cheaper the elevator was out on 3/7 and staff offered no assistance and seemed bothered and told me I can always use the stairs. When I went back midday the staff said they can't reach anyone so won't be fixed today. Also I paid for help to move that and was unable to move that day. The staff did call that evening and said elevator was fixed.PAUL S. | Overall Experience
El cliente no dejó un comentario.frank s. | Overall Experience
El cliente no dejó un comentario.Cynthia D. | First Impressions
I was promised a 7.5×10×10 only unit be offered was smaller than a tiny bathroom. I had a full 26ft truck to get as much in as possible into a unit. So after an hour wait in phone twice actually trying to get in touch with the uhaul who made thre reservation for us they found one in another city. It was a 10×10 which was perfect. The wait unfortunately was over an hour. With that said I lost over 4 hours dealing with that. I wasted 30 miles on the truck rental which cost new another 30 dollars when I returned it today. Then the manager at the returning store wad rude and very agitated. She should not be worrying with any customers directly she was very rude and non professional. That's another issue I will be contacting the President if Uhaul about her and thre entire worst experience I have ever had with Uhual. I rent trucks locally to pick up donations and distribute to families in need and all on my expense to help others. I will rent a truck this wk to deliver donated items from families who help me bless families with free donations. I am very very disappointed with our entire experience.Kathy J. | Overall Experience
El cliente no dejó un comentario.DARREN PAUL M. | Overall Experience
El cliente no dejó un comentario.laura c. | First Impressions
El cliente no dejó un comentario.Adriana S. | Overall Experience
El cliente no dejó un comentario.John W. | Overall Experience
El cliente no dejó un comentario.LAWRENCE H. | Overall Experience
Truly a very easy process. Mikey was very nice, showed us a couple of different options and matched us to ours needsedward b. | Overall Experience
Uhaul is very clean. Great hours. Well lit. Helpful staff. I had a great experience using Uhaul for storage.cheryl f. | Overall Experience
El cliente no dejó un comentario.LEE B. | Overall Experience
El cliente no dejó un comentario.Joanne L. | Overall Experience
I found the staff to be exceptionally courteous and professional, answering all my questions and concerns. Excellent work!Julia S. | First Impressions
We had confirmed a reservation for ground level and size only to find out when we got here it wasn't available. We were not happy with the smaller size on the second floor!!John W. | First Impressions
Everything was fine but the office hours.Gerard M. | Overall Experience
Lori was simply amazing. Extremely helpful in getting our unit selected, then amazing when we knew we were going to miss office hour by 90 min during our drive to Fla. Mickey was kind and quick on our check out. Only recommendation is that any perspective client be warned the high humidity (due to the ocean) will degrade cardboard boxes even for a short stay in the uncontrolled units.robert p. | Overall Experience
The General manage, Tony is terrible. My invoice came in the name of the additional driver( I need to be on my name) they said after the contract is closed there was no way to modify it. The only good experience I had was with the customer service; good girl from Arizona, very helpful. That being sad, I will not rent from you guys anymore and do not recommend.DOROTHY C.
I am a 8+ year customer, who enjoyed having 1 & 2 units at a time, but all things must come to an end one time or another. Thank You for always keeping my things safe and climate controlled for over 8 years. I would highly recommend this store always. Thank You, Ronald Carroll D-101Ronald C. | Overall Experience
Very unhappy with the climate control all my furniture has mold on itrichard g. | Overall Experience
Everything was seamless. Appreciate the 10% discount for Veteran's . Rooms are in very good condition. Staff very helpful and efficient. Facility very clean and seems safe and well maintained .edward b. | First Impressions
Great facility always clean and taken care of, the employees have always been friendly and helpful.Edgar T. | First Impressions
Tony was attentive, helpful and patient, took the time to explain all of my options.eric w. | First Impressions
Awesome place. The employees were outstanding. I can't remember both of their names but Andrew was extremely helpful.Thomas H. | Online Move In
El cliente no dejó un comentario.la vonne marie h. | Overall Experience
Zachary and Mikey are both very personable and eager to help in any way.Reuel P. | First Impressions
Great experience, facility well ran, employees positive and responsive to my needs/inquiries. Will use in the future if the need arises.michael W. | Overall Experience
El cliente no dejó un comentario.Shaqerra W. | Overall Experience
Tony is amazing!! He has such a pleasant, positive, and entertaining demeanor. He brightened my day and I look forward to seeing him next time! What a wonderful person.JESSICA S. | First Impressions
Very helpful. The manager was helpful and thoughtful. II am happy with the service...I have been goin g through tough times and the management has been thoughtful and caring. I am 93 years of age and appreciate all their help and understandingRobert H. | First Impressions
El cliente no dejó un comentario.Zorrel C. | Overall Experience
I described the items that I needed to store and was given a unit that was too small. As my move in was after office hours I had to make due. It would be helpful if the storage experts were better versed on what fits in the unitsMAXIMO B. | First Impressions
Do more of what you are doing. Keep it up.GREG S.
Very nice and helpful office personnelPaula G. | Overall Experience
My Mr mccart was very helpful in assessing my storage needs in these trying times . And Mikey is very pleasant to work with alsomichael W. | First Impressions
Mr Mc Cart was very helpful in helping me match with my room versus what I had to store in it .ekim r. | Overall Experience
Every one friendly and helpful.JEROME S. | First Impressions
El cliente no dejó un comentario.Dino F. | Overall Experience
El cliente no dejó un comentario.Caros R. | Overall Experience
When booking my reservation online due to COVID-19 there were multiple problems with not only my contract for the day but the people waiting in line before me and the people waiting in line after me. My one way out of town rental was somehow scheduled as an in town rental, same issue with the people in line before me. I was charged an insane amount to correct uHauls mistake. The space that I had reserved for rental ended up being too small which they did swap out for another unit with no problems. I laid a pair of $200 Oakleys on the counter while doing my paper work, and somehow my sunglasses that I've worn everyday for 5 years and never misplaced decided to come up missing. This is Florida, you don't just lose your sunglasses. They are a necessity. Due to the lack of customer service skills from not only my renting office in Fort Lauderdale and given my experience that I had reaching my storage facility and having to return the truck I will be doing a charge back on my credit card. If I had known I was going to be charged almost $800 to move 150 miles I would have used my own truck. Due to "coronavirus" and "social distances" I didn't have a normal "talk to a person about my actual needs" issue. This experience has made me rethink using Uhaul for any future moving or storage needs.LEE B. | First Impressions
El cliente no dejó un comentario.Kelli H. | First Impressions
Lori was greatZorrel C. | First Impressions
Very smooth process. I supplied the required information via the App, drove to the pick-up location, retrieved the keys and vehicle, and then turned it over to the UHaul rep on duty when done. MUCH better than waiting in line. Good job UHaul!Morgan M.
Very professional!MELANY P. | First Impressions
There was a major mix up with my unit between what I reserved with corporate uhaul and what was available at the facility and the owner of this site really went out of his way to provide me with a satisfactory outcome.Mitzi C. | First Impressions
El cliente no dejó un comentario.DAVID H. | First Impressions
friendly helpful staffla vonne marie h. | First Impressions
The storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.Tory N. | First Impressions
I would definitely rent from this location againEugenia R.
Website gave me wrong location for pickup. Please fix.Sandra N.
The assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!Matthew S. | First Impressions
El cliente no dejó un comentario.Jonathon V.
El cliente no dejó un comentario.sUSAN M.
El cliente no dejó un comentario.Terry W.
Everything was great!Cheryl L.
Great service and cargo truck was greatLila B.
The mangers where pleasant and very efficient and attentive. I enjoyed meeting them. GraciasDelores F. | First Impressions
I had a terrible experience at 438 N Harbour. I arrived in time to pick up my van. I had to wait 20 minutes before the clerk bothered to talk with me. He then said than my van was not there, and might arrive an hour later. He directed me to another dealer who had a van and treated me very well. In all the years or renting from U Haul, the 438 appearance was the worst I'd ever had. Not even a phone call to tell me my equipment would not be there.JOHN T.
El cliente no dejó un comentario.Jose D.
Ron and Kathy are always patient even when their customer is stressed trying to complete a moving task. I appreciate the step by step explanation of the features of the van I rented. I was also pleasantly surprised how nice and easy the van was to drive. This move has been one of the most horrendous experiences of my life. Everything that could go wrong, did go wrong, including the rains pored down on me as I was unloading the van! Ron was calm and kind when I called him to explain I was going to get back a few minutes late due to traffic and weather. How nice to do business with people who understand many of us are at our wits end trying to â€˜get it all done'! Many thanks to both of them.Janice Z.
Super fast and easy pickup and drop off. thank you!thomas M.
Howard was wonderful. They did to have the vehicle I reserved on lot so they contact the closest U-Haul store to them and had my reservation sent to them. All went very well and I appreciate Howard taking such good care of me.carolyn S.
5 Stars because everything was just perfect. The people were friendly and the service was great. The parking lot is a little small but hardly close to a deal-breaker. I will be needing another van very soon and I will definitely be going back.STEVE U.
Traffic & curve on US 1 makes it a little challenging to get in & out of this location.George R.
The site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.radial i. | First Impressions
El cliente no dejó un comentario.LEE M.
El cliente no dejó un comentario.GARY C.
A cup of coffee would be niceCecilia D.
El cliente no dejó un comentario.Walter H.
Ron did a great job of setting us up.Christopher A. | Reservación
El cliente no dejó un comentario.Carolyn M.
Treat your customers honestly. You rented me a van that had a plastic piece of body molding fall off for no apparent reason while driving when I returned the van Mr. Rea charged me $140.00 dollars. He rented me a van that was obviously defective. I will go out of my way to tell any who asks how I was scammed.bill P.
Excellent Service, professional and friendly staff.JOHN F.
Just keep up the great service. Bungee cords would be usefulCecilia D.
Management at this location are professional and courteous. A pleasure to deal with.Nhiamike B.
El cliente no dejó un comentario.tria G.
El cliente no dejó un comentario.geraldine A.
Great customer service!KARL S.
Perfect! No complaints.John E.
Good job. Excellent vehicleStephen H.
El cliente no dejó un comentario.Tykia M.
El cliente no dejó un comentario.James B.
Wonderful place, they helped me out so much and made sure I got the best rate for the van I rented. Well worth it and I would totally rent from them again when I need to.Jade H.
El cliente no dejó un comentario.Ralph A.
The sales associate, Tammy, was amazing!!! I would rent from her again!Ann K.
El cliente no dejó un comentario.Wallace B.
El cliente no dejó un comentario.Lyndsie M.
El cliente no dejó un comentario.Andre P.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Erik P.
El cliente no dejó un comentario.BILL N.
Everything was easy and in perfect condition. GraciasSTEPHEN B.
El cliente no dejó un comentario.Sean O.
They take great care with their customers. Excellent and will use the next time I need a use. This time was as great as the last time. Thanks so much.Patricia C.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.jennifer G.
El cliente no dejó un comentario.Xiangyi L.
El cliente no dejó un comentario.Timothy A.
El cliente no dejó un comentario.Mieszko K.
El cliente no dejó un comentario.Alan H.
keep doing what your doing the service level is great and appreciated. Parking is a little tight but that's the only issue I could come with.Timothy A.
El cliente no dejó un comentario.Janette H.
Everything was great thank you! Cathy who is the owner and who processed my rental was very good in all ways.Charles H.
This location was very helpful, pleasant employees, clean center and a great experience. Thank you U-haulMike C.
Everything was perfect and the service personnel were very very nice. We'll be using the the U haul Moving and Storage dealer again next week!Charles H.
This location was extremely friendly and accommodating.Eric S.
Ron and Kathy have been extremely helpful throughout. Storage facility clean. Only difficult part was getting box crate over a raised concrete lip leading into elevator. Difficult to do on my own. Will definitely use them again. ItSamantha B.
no room for improvement, everything was quick,courteous and efficentPat R.
El cliente no dejó un comentario.joseph P.
El cliente no dejó un comentario.Frank W.
Person was on "lunch break" when they could not attend me once I got back from using the Uhaul. They were actually inside. It made me feel as if getting my needs taken care of was not the highest priorityGenaro A.
Great service.David R.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.Laura C.
El cliente no dejó un comentario.Adrian M.
I don't think I would change anything the staff is personable informed very polite the cargo van was clean well maintainedgodfrey D.
Terrible...tried to overcharge 2xs same transaction...also overcharged...on mileage should have been under 24 miles and it was 33!!! Will not return.iolani B.
Ron was great with customer service!RYAN H.
El cliente no dejó un comentario.lacy M.
El cliente no dejó un comentario.Katherine J.
Free lol nothing service was great peggy cefaloMargaret C.
Thank you for making moving a pleasant experience.eugenie A.
Ron and Kathy were very helpful and friendly. Would definitely recommend this location! They made our move pleasant and convenient.eugenie A.
El cliente no dejó un comentario.MAHESH S.
El cliente no dejó un comentario.GLEN W.
El cliente no dejó un comentario.Darrell C.
El cliente no dejó un comentario.Paul K.
Truck had sic mechanical problems. Wheels out of balance. Front ebd out of allignment. Needs windshield wipers. Power steering ran out of oil. Door stuck in up position and had to get help. Could not drive faster than 60 because of exvessive voveration of wheels. CUSTOMER SERVICE SAID THEY WOULD AUTHORIZE ADJUSTMENT BUT DID NOT. NEVER AGAINGENE M.
Very Helpful and knowldegable, in and out nice equipment!!vicki L.
Knowledgeable & friendly staffAlbert B.
I loved the van.Paul K.
El cliente no dejó un comentario.Randi R.
El cliente no dejó un comentario.Charles L.
Perfect setupGene H.
These folks are the best !! Cleanest facility ! Most knowledgeable and helpful in all aspects of something i do not do often. they made it simple and a pleasure. I will use U-Haul again as the need arises. Currently renting space. Great facility !!MICHELE S.
I was suprised that I had to return the vehicle with the same gas in the tank or get charged a fee This was not explained to me when I had called in prior to the pick up of the vehicle. The $0.59 a mile charge should include this charge. This appears as a double charge to me.john E.
Very friendly and helpful staff. Thank You!ginny C.
This is the smoothest experience ever for renting a truck. Web site enabled the reservation info and early check-in made it quick and easy to get going. Owner called us that morning to be sure we knew the location and had everything all ready for us. GREAT JOB!!Kim N.
El cliente no dejó un comentario.LEONARD S.