Customer Reviews for U-Haul Storage of Melbourne
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

780 reviews

376 N Harbor City Blvd   Melbourne, FL 32935

(321) 757-9580

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(321) 757-9580

376 N Harbor City Blvd
Melbourne, FL 32935

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NASHELLE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian L  |  Online Move In 
Rating:
1.0

No reply to texts or calls. Customer service not helpful either. We had to walk to the next location to pick up our truck which has the same owners…?

Patricia D 
Rating:
5.0

Customer did not leave a comment.

Shirley L  |  Overall Experience 
Rating:
4.0

B109 did experience some some moisture thru the outside wall. I had several boxes that had water damage. Several Large wardrobe boxes had water marks about a foot up. And all the furniture had mold and mildew on them.. there is a crack on the floor not sure if that where the moisture came in from or the outside wall. I would be sure to put a moisture block in that unit.

Dawson L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY N 
Rating:
5.0

Customer did not leave a comment.

BRENDA D  |  Overall Experience 
Rating:
5.0

Your self check in for cargo vans is the very worst idea EVER. Nothing but trouble. If self check in is still in place next time I need a van I will get else where with counter check in

Robert C 
Rating:
5.0

Staff handled the checkout as smoothly as the checkin. Great to see the exterior being painted. Facility was wonderfully clean and well laid out. Would have continued if it had been closer to my home.

WILLIAM M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Denise L 
Rating:
5.0

This storage facility and staff are amazing! I had a huge move and they were so accommodating. They are professional and courteous. If I’m ever back in the neighborhood, this is where I would go for all my moving and storage needs.

Ronda O  |  Overall Experience 
Rating:
5.0

Moved up to a bigger unit. Everyone very helpful

RODNEY K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareem W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kim j  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mallory o  |  Overall Experience 
Rating:
5.0

I was moving out of my storage unit and moving my items into U-Haul boxes to ship across state. Terran the general manager went above and beyond. I was very upset because I had found mold all over everything in my unit. She was understanding and explained what I should do. It did not end there, the day continued with things just not going right Tarren, was there to answer all my questions and help me get through my day. It was a very stressful day and your general manager help make it as easy as it could be she went above and beyond and made a horrible experience much more pleasurable! I am still not happy that everything has mold over all over it and hopefully I can get some assistance with that.

Michelle E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LADRAVIUS R 
Rating:
4.0

Customer did not leave a comment.

Nelson M  |  Overall Experience 
Rating:
1.0

The facility sucks you can’t get in touch with anyone through the intercom

Stalin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Just like everything else nowadays, it was a little pricy. But I’m a U-haul fan forever.

Brian G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M  |  First Impressions 
Rating:
5.0

I got a bill for my monthly storage fee of $279 but as you know I moved out on the 4th so I will disregard that bill. There is a person named Eric that works where my storage is he is the best very funny ,helpful in all a very nice person.

janet h  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Monique S  |  Overall Experience 
Rating:
4.0

I have had a storage unit everywhere I’ve lived for 30 years. I have never had to pay a fee to be able to throw my trash away. Never have I had my rate go up over and over. Never have I had someone in the office of the facility I am renting from enroll me in automatic bill payments without my permission. I did like that it was clean and had bathrooms.

CAROL P  |  Overall Experience 
Rating:
5.0

I was One Hundred percent Satisfied with everything thank you Pasquale Varone

Pasquale V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah D  |  First Impressions 
Rating:
1.0

You could never find any staff and the prices kept rising is a trap.

Walter a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME S  |  Overall Experience 
Rating:
5.0

Ms. Stephanie is AMAZING. Very attentive to detail and a very pleasant person. Idk why the office is closed on Friday, but I could do everything on line, so really not a big deal. Could use a little more room at the entry point for trucks towing trailers, but if you can drive, you wont hit anything. Spaces are clean, no cobwebs, no dust, plenty of carts to move your things with. VERY SATISFIED

Jason L  |  First Impressions 
Rating:
1.0

The app wasn't functional at all and wouldn't let me pick up or drop off the truck. When I got to the site they didn't have the truck I reserved even though I booked the reservation over a week in advance so I had to be transferred to another location. The transfer didn't work properly so instead of ensuring I had a vehicle, I was told to go and "attempt to figure it out using the app" which again was not functional. Went to the new location, pressed the innercom system for assistance as instructed and found it was broken and hasn't been working for a while now (explained by the employee after we found one). Finally got in contact with an employee after waiting for about 2 hours for someone to come help. The employees themselves were helpful but seemed just as aggravated as myself and about 3 other customers were with the service itself. Would not recommend uhaul as this is my third awful experience with uhaul in a row, and will never be using uhaul again in the future.

Cameron C 
Rating:
3.0

2nd floor units suck. Maze like halls are way to narrow.. No lock inside as advertised. Luckily I had my own. Place is closed on a FRIDAY, WHY??? Couldntuse my one month free storage coupon and pulling a trailer inside the compound is challenging to say the least. Thank god for the internet rental, or I'd be out of luck on friday when I pulled up. If you pull in with a trailer and there's nobody there and you cant do the on line thing, good luck getting out.

Jason L  |  Online Move In 
Rating:
5.0

Stephanie was awesome, and so patient.

space c  |  First Impressions 
Rating:
5.0

I'm pretty sure a small animal has died in the vents of the van that I rented. The smell was unbelievable.

LANCE W 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A  |  Overall Experience 
Rating:
5.0

This place may have the best customer experience and service that I have had. Tony is great, and all of the employees are polite and helpful.

william h  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacque A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pasquale V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew F  |  First Impressions 
Rating:
5.0

Very efficient and helpful

Donna g  |  Overall Experience 
Rating:
3.0

The electronic-only access to rent a van was awful!!!! Your app sucks and I will never use this service ever again.

Ray F 
Rating:
4.0

Customer did not leave a comment.

Pasquale V  |  First Impressions 
Rating:
1.0

This was the 2nd time I rented from this U-haul location. Both instances I experienced long wait times even though there were more employees than customers in the store. While I waited to be helped this last time, the manager spent at least 10 minutes cleaning a white board instead of coming out and helping with the customers that were waiting. I was told the vehicle had a full tank of gas, which I verified before I left the store. During my rental, I drove a total of 21 miles. Per the agreement, I had to return the vehicle with a full tank of gas. I did just that, but it took a total of 5 gallons of gas to fill. So with driving 21 miles, and not pulling any trailer, the fuel mileage was 4 miles/gal. With the gas receipt in hand, I brought this to the attention of the store manager. His response was he couldn’t do anything and sorry about your luck. I just ask for equitable compensation, but received nothing.

Robert J 
Rating:
2.0

There weren’t clear instructions on where the equipment was located. Couldn’t find the van I rented. I was on hold on the phone for 30 minutes waiting to speak with a representative. I inquired about the reservation guarantee policy as I was unable to start my rental for an hour, alone in the location at 7:30PM looking for the van I was supposed to picked up; the representative told me it wouldn’t apply in my case. I wasn’t able to start my 730PM rental until an hour later. Lost time due to unclear instructions on where the equipment was located.

Gerardo R 
Rating:
5.0

The whole process was great with the staff very helpful and nice, the only thing I would ask to change is the AC ones are not very kool at all l, a few times I went to my storage it was hot in there as soon as I opened the door to head to my unit!

Christine O  |  Overall Experience 
Rating:
2.0

When we arrived at 9:15 we were told they were very busy and would try and squeeze us in. We had reserved a storage unit which was explained to us it was second floor, street accessible and climate controlled for $59.95. When we finally were waited on ( an hour after we arrived) we were told our unit was on the second floor but was stairs only accessible. We needed elevator accessible which we learned was $10 more per month. Once we entered our unit there was a rodent trap inside. We would like that removed. With this experience we were not happy. The only saving grace was that the employee who checked us in was very friendly.

John C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike H  |  Overall Experience 
Rating:
3.0

The original ordering process was ok. When I arrived for the p/u of the vehicle. Totally unreliable. The phone APP basically blew up. The CSR at the location tried their best to assist. But I was still sent to another location. The next location was able to complete the process. Turns out the price provided in the online order process was not what my final invoice was. I was sent back to the original location to p/u the vehicle. (insult to injury) I was given the wrong lockbox combination and had to get further assistance to obtain the vehicle key. I wasted almost an hour of my time before I finally got out of the p/u location. The return process was nondescript but more efficient.

Stephan I 
Rating:
5.0

Customer did not leave a comment.

Harriet T  |  First Impressions 
Rating:
2.0

It started out good in New York State but when I got to Florida, everything went wrong. Especially the costs. For no known legitimate reason, prices practically doubled!

Bernard D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel r  |  Overall Experience 
Rating:
5.0

Very satisfied with our experience. Very helpful staff

Louise H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDSAY B  |  Overall Experience 
Rating:
1.0

It was a very pleasant experience...First of all I had rented the wrong unit so the lady at the desk was very willing to correct the issue.She was professional and easy to talk to considering I interrupted her lunch.Love the effort 👌

Michael A  |  First Impressions 
Rating:
5.0

This is a very clean and well constructed facility. It seems to be very secure, as well. It is very easy to get in and out of, without lots of turns. This is very helpful when hauling a trailer to load and unload items.

ROBERT B  |  First Impressions 
Rating:
3.0

I used the app for both pick up and drop off.It was difficult to use because it would not accept my photos of myself or license on pick up, and the pictures of the fuel level and mileage on drop off without any indication of what I needed to do to make them acceptable. I ended up giving up on the drop off (I suspect that was because the fuel level decal was right over the screen) and simply dropped the keys in the key drop. Also on the pickup, the lockbox what the keys were was so rusted that it took me many minutes to get into it.

Samuel L 
Rating:
5.0

Customer did not leave a comment.

Nestor C  |  Overall Experience 
Rating:
5.0

Very nice location. The staff worked with us to find the right size unit. Thanks for all the help.

Scott B  |  Overall Experience 
Rating:
1.0

Reserved online. Sent me to a location where the person behind the desk could not complete the process to get me the van. Had to send someone from the other location. During drop off I had to drive the van from the pickup location to another location. The radio in the van did not work.

Roj S 
Rating:
5.0

Very positive experience, the facility is very clean, the Staff are extremely friendly. I would recommend this facility anytime. Thanks Karin V

karin v  |  Overall Experience 
Rating:
5.0

From the day I moved in my storage coming from Atlanta, Tony and his staff have made me feel welcomed to Florida.

Keith L  |  Overall Experience 
Rating:
1.0

Each employee has a nasty attitude from management to sales rep all need refresher courses on customer services. I deserve a refund 2days renting they put a red lock on my unit reverse calling number on file. I arrive get alarmed & they said I needed a different lock! They could call why stop my access to the unit???

Ann A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonia B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samuel L 
Rating:
5.0

Customer did not leave a comment.

Cindy J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
5.0

Dayton Ohio at Wright Field on Harshman Rd was absolutely wonderful and went above and beyond for us to make sure we had everything we needed ! Melbourne Florida storage and moving on Harbor City Blvd also did the same! Love U-Haul customer service! I’m not blowing smoke when I tell you they are the best customer service of ANY business I have seen in a long time! Keep it up !! It’s refreshing!

Karen S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEIGH H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Malcolm G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalista C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashonda E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashonda E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine S  |  First Impressions 
Rating:
5.0

There was a staffing issue and the manager made sure to communicate. It was extremely hot and great to see with the chaos that he took care of his employee that was working outside!

Lorena S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole L  |  Overall Experience 
Rating:
4.0

Thank you for the space and time. It was nice to be able to call a number and speak with a person.

Ginger S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris V 
Rating:
5.0

Customer did not leave a comment.

charles D  |  Overall Experience 
Rating:
5.0

Seriously - I have never seen a cleaner, more fresh-smelling, well-lit, accessible storage facility in my life (I'm almost 70). It was climatized, and the temperature was always regulated, no matter the heat or cold outside the building. My only complaint is that the unit itself had no interior light, which the manager pointed out during my initial tour, and who commented it was only one of a handful of units without standalone internal illumination. I found the pricing very reasonable, and have already recommended the facility to folks looking for storage, and will continue to recommend it when the opportunities arise.

Betty H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney B  |  Overall Experience 
Rating:
5.0

Reception was better than we expected very friendly!

karin v  |  First Impressions 
Rating:
5.0

Never felt better.

Bernard D  |  First Impressions 
Rating:
5.0

Nice friendly staff. Quick and easy

Michael H  |  First Impressions 
Rating:
5.0

I had small issues, but nothing worth complaining about. I used 3 different storage companies, and U-Haul was the best. And the best price.

wayne m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P  |  Overall Experience 
Rating:
4.0

The car smelled like cigarette smoke. This was extremely nauseating. It was otherwise clean. It was a relatively easy process, though some of the steps seemed out of order, for example you should get the key before you go to the car, but that was in the wrong order.

Diogo A 
Rating:
4.0

I only had one disappointing encounter with one worker, an older African American woman who didn't listen well and kept rambling on about nothing. She used verbiage that was unfamiliar to me such as "Shuckin and Jivin". That day was a waste of my time, and the company's resources, and the possibility to make another sale from me, a long-time repeat customer.

Christian B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wallace B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hercules J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian A  |  Overall Experience 
Rating:
2.0

I reserved a cargo van for after hours pickup when I arrived there they had three vans on the lot but I had to go quarter mile away to some vacant poorly lit storage facility to pick up my van in the dark and a few shady looking characters were hanging outside, and nowhere to park my personal car unless I parked at the U-Haul facility down the road and walked back to the storage yard. Wtf Also the van stated it had no damage anywhere but as I looked it over it had stickers where they had marked damage on it from a previous incident in three different places.

MARK M 
Rating:
5.0

Customer did not leave a comment.

Rick P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TERESA B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M  |  First Impressions 
Rating:
5.0

I used this last year to store my daughter’s things from her dorm room over the summer. Very happy so used them again this year.

Diane D  |  First Impressions 
Rating:
2.0

Drove 1000 miles to get to my reserved storage, only to find the advertisement was misleading/false. Advertised on the Uhaul website and listed on the reservation contract even is that there are elevators and carts for use. Turns out these items are in all the storage buildings EXCEPT the one given to me. With my disability, there was no chance I could accept the unit. Staff was helpful and resolved the problem, but it took four hours to resolve. I almost spent as much time trying to get a storage unit as I did driving from Chicago!! Also, the unit I finally got is about 5 feet off the ground. They should put a notice so folks are aware. I had NO idea what I would find when I arrived and anything that was advertised just gave a completely wrong impression of the place.

Patrick M  |  Overall Experience 
Rating:
5.0

The whole experience has been excellent.

Angela S  |  Online Move In 
Rating:
5.0

Thank you for your professional!

Elizabeth C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON J  |  First Impressions 
Rating:
5.0

VG. Pleasant.

ABRAHAM P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
4.0

Thank you for all your help when it was needed!

James S  |  Overall Experience 
Rating:
5.0

Everyone was friendly, the experience was quick and easy.

Andrea R 
Rating:
3.0

This place always seems so disorganized. In order to save time I reserved online for a van and three pads to safely separate my expensive moving pieces. It still was a twenty minute process between getting there (there was only one person ahead of me) and leaving. When I got to the destination the belongings I had to be moved I didn't have my pads to safely separate my items. When I returned the van I asked for a credit. I'll wait to see if the credit ever arrives on my statement. Second time renting from this location. No other choices in the area so what to do?????

john s 
Rating:
5.0

Customer did not leave a comment.

Katherine J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna S  |  Overall Experience 
Rating:
5.0

Not a comment for the facility or the vehicle itself but I found the truck share rental process to be unnecessarily complicated. It should not have taken me 20 minutes to navigate through the rental process when I'm at the location at 6:30 in the evening and it is dark... It felt like geochaching where I had to follow a set of elaborate clues to get from one step to the next.... It delayed me wholly unnecessarily. There has got to be a way to streamline that. Otherwise, I found the concept and rental situation as a whole to be pretty neat.

Rebecca E 
Rating:
4.0

With limited funds they helped me keep my belongings secure. With friendly staff and a unit of the right size for my needs

James S  |  First Impressions 
Rating:
5.0

Was soupose to be 5x7.5 x10 but it's not so plz can u fix this

Stephanie M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Trent A  |  First Impressions 
Rating:
5.0

They were very friendly with me! They even made suggestions to find help if I needed it to move my belongings when time came for me close my storage unit!

Bonnie B  |  Overall Experience 
Rating:
3.0

No issues renting storage or with the storage. When I tried to exit the space on 1-28 the office was closed and we were directed to go to the uhaul location up the road. When i got there there were three people sitting behind the counter only to tell me I had to drive back to the other location to get a picture. I went back on the 29th and they never asked me for a picture and had me checked out in less than a minute. EXTREMELY frustrating.

Chris C  |  Overall Experience 
Rating:
5.0

Tony , Manager of the Year.

michael w  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Francheska P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

van o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsee D  |  Online Move In 
Rating:
5.0

Awesome staff- very helpful and willing to problem solve!

Brian H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RODNEY F  |  Overall Experience 
Rating:
2.0

Was not told about the stairs. I thought I would have access to an elevator…..but NO. I am 64 and I could not even attempt the stairs. Online it indicated that you would have an elevator. Lady at location said stairs at that building. Had to go find another storage business and store my things. I will be contacting someone Monday about getting my money back.

vonzell h  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea G 
Rating:
4.0

Customer did not leave a comment.

Stephanie C  |  First Impressions 
Rating:
5.0

The managers were gracious & helpful. Outstanding customer service!

Jonathan H  |  Overall Experience 
Rating:
5.0

Very very helpful staff

Robert C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret S  |  Overall Experience 
Rating:
5.0

Well the app wouldn’t allow me to check out the vehicle or work properly. I had to go next door and speak with a team member to get my reservation going. He was super helpful and I showed him the app not working while I was with him. Returning the vehicle everything went fine. I returned it as discussed by myself and the team member who helped me.

Jason F 
Rating:
3.0

The storage facility was very clean even thou there are NO trash cans any where … BUT there was a MAJOR ROACH problem in the surrounding areas & you could see them crawling into my unit!! Your cleaning/worker lady was very very nice but unfortunately getting rid of the roaches while I’m leaving is difficult & expensive for US! We had to spray bomb the Uhaul & my trailer & once boxes were in garage & furniture in house we’ve had to spray bomb the whole house 3 times …. Praying that works!! There needs to be a better means of y’all getting access/fines/evictions to “neighbors” who are storing food items that are attracting ROACHES & creating this problem. It should cost them, not their Goodwill neighbors!! Unfortunately they, once again, are the problem, and the reason for this bad review. Ending on a good note, Staff was very nice & helpful but way over worked. Give them a RAISE!!

Chance R  |  Overall Experience 
Rating:
1.0

Roaches 🪳 paid for dumpster to be unlocked and it wasn’t ever and never was reimbursed at all I was charged for a month rent when I closed the account out and took my lock off I was never contacted at all back about reimbursement for the roaches that came in another’s unit and was so bad they where crawling all over the walls and floor when the tenants open there locker do not use this place u will be upset when u have to throw your stuff away due to poor conditions due to pest that u have no control over at all avoid at all cost seek other arrangements

andre j  |  Overall Experience 
Rating:
5.0

Great and friendly ppl

victor r  |  First Impressions 
Rating:
5.0

Everything was terrific and the guys working there were very helpful, courteous, kind and efficient.

Kathleen W  |  Overall Experience 
Rating:
5.0

Original assigned storage unit was upstairs with no elevator. Was not clear to me. Thank God Tony was onsite and able to assign me a different unit.

Bryan C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adriana S  |  Overall Experience 
Rating:
5.0

Great customer service!! Everyone was very professional and courteous. Would definitely use again and recommend to others. Thanks U-Haul!!!

Diana A 
Rating:
5.0

Fantastic staff. ALL very helpful. Staff made move fast easy enjoyable. Great people. Great experience. Super operation. Real customer service !!!

Robert C  |  First Impressions 
Rating:
5.0

Give credit to Ken at the Babcock location, they were very helpful. And a grand applaud to the Habour crew, splendid team. Guys appreciate all your diligent efforts assisting from inception to end....gracious thanks!!! Keep up the customer service warmth! Blessings!

Joy K  |  Overall Experience 
Rating:
3.0

This is the 2nd weekend in a row we have used the self-serve option at this location. The first weekend-cannot check in on the app to retrieve the van. Go to the office and the office has not been trained on self-serve procedures and they cannot help us or get a rental. Literally, wasted well over an hour and got nothing. This weekend we again were told we had to do the self-serve option-same scenario. The office staff was finally able to help us by calling the other Uhaul down the street and have someone walk her through the renting of the van via her office computer. Once again another hour wasted. Finally get the van and climb in only to find that the miles on our electronic print out rental agreement don't match the odometer (and this matters since you charge 80 cents a mile)-so back to the office we go. We do not fault your office staff at all for these issues. She was friendly and helpful but clearly was not trained on the procedure. But the staff clearly needs more training of what to do when your self-service options do not work. We truly wasted more time both weeks messing around with the rental problems then the amount of time we needed to rent the van.

joseph d 
Rating:
5.0

Customer did not leave a comment.

James T  |  First Impressions 
Rating:
1.0

Unit not ready for mr to move in

Ingrid E  |  Online Move In 
Rating:
1.0

This location is mobile app only. The van that was scheduled to be used, per the contract, was not available. The van that was available had different mileage and fuel level, which made it impossible to check in. The only assistance was to call the 800# and wait extended time, >30-45 minutes and then they had no clue. Thank goodness a human was in the office of whom gave me the key and instructed me to take the van. Multiple attempts were made to reach the posted cell phones of the owner and manager. After 20+ minutes, the owner texted that someone from traffic dept would contact me. Traffic called about 30 minutes later and I was placed on hold another 30 minutes. It was very chaotic, unproductive and a frustrating process. When returning the vehicle, it was pouring rain, once again the mobile app wasn’t working and thank goodness the lady that wasn’t supposed to be there to check people in or out was there to assist and witness the disaster. My advice…rent from a staffed location as this was a horrible experience. I should have believed the reviews online.

Christine T 
Rating:
5.0

Customer did not leave a comment.

Diane D  |  Overall Experience 
Rating:
5.0

The cart that was supplied for moving my stuff to the locker had a broken wheel. I believe it was cart #5

Bruce C  |  First Impressions 
Rating:
5.0

Fast, friendly service! Highly recommended!

Laura S  |  Overall Experience 
Rating:
2.0

I booked this storage in Jan 2022 online. The confirmation email said I had to pay in person. I did not live near this facility and called to confirm. Upon arriving in May, I was informed that my unit was not available because I didn’t not leave a deposit. I was told I could’ve left the deposit when I called. Why wasn’t I informed of that option? I was stuck renting a larger unit for more money. Finding the unit was not easy and there was no one at the actual location to help. I never received an invoice online, but did receive one after my payment was overdue. When we went to empty the unit, there was a lock on it because it was “unpaid” after my husband settled the bill, the only person working stated he couldn’t leave the office to remove the lock. I rented this unit to store my daughters dorm stuff and encountered issues from day 1. I cannot imagine the runaround my daughter would’ve gotten had she been there alone. The unit itself was clean and had more room then we required but I will be looking into another location/ facility when her semester ends. I have used Uhaul services frequently at other locations with no issues but this one was unpleasant and unprofessional from start to finish.

Zoraida N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRESTON M  |  Overall Experience 
Rating:
1.0

This morning I spoke with the manager of your US1 store in Melbourne, Fl in regards of a pending debit of $137.00 shown on my PNC bank statement. My account had previously been debited by Uhaul in the amount of 212.00, which I understood. After going back and forth for what seemed like forever - with your manager talking over me while I was attempting to speak - he finally told me that the charge would be erased from my account within a 4 day period. That’s all I needed to hear, but what I got was about 10 minutes of pedantic, confrontational nonsense from an individual who clearly was more interested in hearing himself talk than actually LISTENING TO THE CUSTOMER. This was the same guy who on Wednesday was doing everything BUT waiting on customers who were lined up 6 deep waiting to pick up their vehicles. This guy is hopelessly miscast working in a customer focused, service business.

Paul P 
Rating:
1.0

Customer did not leave a comment.

Christopher O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

michael F  |  Overall Experience 
Rating:
5.0

Need more staff to expedite the process of getting a storage. The wait is too long.

Michael S  |  Overall Experience 
Rating:
1.0

The storage section was under staffed, and their was always a wait. I also had a very bad experience reserving and renting a 26 ft. truck, I contracted corporate office and spoke to a U-Haul employee that wrote up a report and told me that I would be contacted by a supervisor in the corporate office within 72 hours it's been well over 72 hours and I have not received any call back!

traci w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward I 
Rating:
4.0

some minor glitches, but staff handled well.

Larry O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar A  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

patrick b  |  Overall Experience 
Rating:
3.0

Staff some what helpful

RAMON D  |  First Impressions 
Rating:
3.0

The van was filthy and pet hair all over it.

EBI Y 
Rating:
5.0

Customer did not leave a comment.

sharon s  |  First Impressions 
Rating:
5.0

Improve the website to recognize Apple location. How do use an android phone to login and complete my return.

Jeremiah C 
Rating:
3.0

There was no lock in the unit.

Summer B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lourdes G  |  Online Move In 
Rating:
3.0

Customer service isn't friendly and they don't return emails

patrick C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adena B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James d  |  Overall Experience 
Rating:
5.0

I had a unit there for four years, and never ran into an issue. The staff were always there to assist, and were more than accommodating. Definitely a 10/10.

BENJAMIN W  |  Overall Experience 
Rating:
5.0

Nice facility Smooth transduction

Liz S  |  Overall Experience 
Rating:
5.0

Tony and his wife are the best quality people ever. Always friendly and professional. I would rent again from him no problem. 5 stars.

Gerard C  |  Overall Experience 
Rating:
5.0

There was no lock in the unit as promised.

Danielle L  |  Online Move In 
Rating:
1.0

We specifically paid more for a climate controlled facility because we had valuable items and due to medical issues we knew the storage would be for an extensive period of time. We were finally able to move our things yesterday which is we discovered mold on just about every single surface. And it wasn't just a little mold, some furniture pieces had to be discarded. We were so disappointed and in utter disbelief that we spent SO much money for climate controlled units whe we could have almost stored everything in someone's garage considering the good it did us.

Kim B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquanda B  |  First Impressions 
Rating:
5.0

Clean, convenient, and secure facility. Customer assistance, staff, owners were very helpful. Really appreciate the courtesy dollies provided, which were extremely useful. Would definitely recommend this facility for storage needs.

Clifford R  |  Overall Experience 
Rating:
5.0

Thank you, Lori, for solutions to a down-d at icing move. I appreciate!

sarah s  |  First Impressions 
Rating:
5.0

Tony McCart runs a great facility and looks after his cleunts.

Richard B  |  Overall Experience 
Rating:
5.0

I used a temperature controlled unit for 1.5 years, always clean, always smelled nice whenever I would visit, never any rodents, they even built a shade awning between units for loading/unloading. Turned in my keys before next bill cycle and was very smooth. No complaints. Nice and simple.

Tory N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natalia p  |  Overall Experience 
Rating:
5.0

Everyone including the owner Tony were so Great and friendly. Moving is very stressful and Tony was able to guide me throughout the whole process. I was so impressed with how above and beyond this facility goes for their customers. Thanks again for your help everyone!

Dixaida V  |  Overall Experience 
Rating:
3.0

Pickup location was confusing, with 2 locations within a mile of each other. Mobile pickup did not work. I had to wait for someone to come from the other location to let me into the locked area where the vehicle was. The man on the phone was rude and acted like it was my fault that the vehicle was inaccessible.

MEGAN W 
Rating:
5.0

Tony, Mikey and entire staff were very helpful and considerate to me. Highly recommended!!!

James A  |  Overall Experience 
Rating:
1.0

Several of my items were ruined by moisture & mold.

James M  |  Overall Experience 
Rating:
1.0

I had no choice, I was FORCED to use the mobile app and it proved to be horrible horrible horrible! The gal at the front desk should have had the option of checking me in, getting me to the vehicle to use and helping me be on my way. She couldn't help me and frankly she SHOULD have been able to do this, isn't that why I am paying U-Haul? I am the customer and I felt like I was doing ALL of the customer service for myself through this very cumbersome and messy phone app that I had to download on the fly. I had to cycle through many many pages to complete it, including taking pictures of my license and adding a 3rd phone number to move forward. Isn't 2 phone numbers enough? The check-in was just as bad as I was forced to fill out many more pages again, including taking more pictures of all sides of the vehicle, entering the odometer reading and then forced to take a picture of it, and fuel gage to prove it. (You don't believe the number I entered?) Yet again, someone at the front desk should have been doing all of this anyways! And returning the key was impossible as the app told me to use the same code for the key box I used to retrieve the key when I was picking up the vehicle, but I did not have this number any longer! It was given to me through the app when I was picking up the vehicle! I didn't know I needed to memorize this number to return it! So I was forced to return the key to the front desk, where, he told me I should have returned it through the key box. I was not happy about telling him it didn't work. If I need to rent a truck again I will use a service where I will actually receive customer service from someone at the front desk, led out to the vehicle and be handed the key like a regular human being.

Seth G 
Rating:
5.0

The staff that helped me was awesome

Cynthia D  |  First Impressions 
Rating:
5.0

Mikey was amazing and thank you for your Service once again

Jaquavious S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica d  |  Overall Experience 
Rating:
4.0

I haven't moved in yet..lol

NICOLE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liz S  |  First Impressions 
Rating:
5.0

Laurie was very helpful and knowledgeable on the questions I had concerning the facility. She was patient and made me feel at home especially when I had to leave the office to answer multiple work calls during my check in. The manager, Tony, was able to quickly answer an obscure question I had that Laurie and I agreed was hard to answer.

Adam W  |  First Impressions 
Rating:
5.0

Excellent

Deana F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W  |  Online Move In 
Rating:
5.0

Tony and his wife were amazing!! They resolved an issue out of their control and made sure I felt like a priority!!

Shane J  |  First Impressions 
Rating: