Customer Reviews for U-Haul Storage of Manchester West

Rating:

5.0

Great customer service. Friendly and helpful. Will definitely use this location again.

Rating:

5.0

Very friendly, got me in and out very quickly.

Rating:

4.0

Great service by the employees

Rating:

5.0

The truck ran as if it was going to break down. I think it needs some work.

Rating:

3.0

First thing I had was to go open a lock that was giving me hell I went there to rent a truck not to open locks next the QR coad don't work for me an another guy that came in with a truck it was raining an I could not get this thing to work you might be losing business because if this I know you are losing mine

Rating:

5.0

Great customer service!!!!

Rating:

3.0

I reserved the rental truck online once I arrived to complete the process I had trouble with my phone the WiFi was bad luckily the employee hadn't left yet he had to finish the process on his phone this gentleman was very helpful I don't think I would trust the online rental again only because of this potential problem otherwise I am a satisfied customer

Rating:

5.0

Everyone and the service was Great!

Rating:

5.0

The staff in this location was so helpful and very friendly. I was pleasantly surprised to find the van I rented immaculate! This is the first time that I have rented from this particular location, but it will certainly not be the last! I was very impressed with how clean the vehicle was as every other time I have rented these types of vehicles from other places, they have always been beat up and dirty. You can tell that this U-Haul location at Spencer Street Manchester, CT takes great pride in their business and their products and services they offer.

Rating:

2.0

It took 35 minutes to check out because they gave me a truck that needed an oil change, told me it had a much different mileage, and because the app didn't work,

Rating:

5.0

Fuel economy is awesome and reliable

Rating:

5.0

Had a great experience picking up the truck Mr. Richards was very helpful and pleasant

Rating:

5.0

The location and the staff were phenomenal. You're app and website ate trash. Upgrade your servers and increase its efficacy.

Rating:

4.0

The man who checked me out could not print any contract and said he would send it to my phone… he never did!!! Confusion when I dropped off.??? Said that he just put an estimated hold on my bank account??? Did not happen this way last time which was a pleasant experience. This one however, was not. Left there anxious about my bank account. From now on.. will not leave with a vehicle without paper and receipt in hand.

Rating:

5.0

The General Manager there was awesome. Took his time to explain everything, true hospitality!

Rating:

4.0

Manager helped me do the return

Rating:

3.0

No parking available for customers, so we had to make the process literally running because others customers were complaining. 1 customer went to buy 4 small boxes and he parked in front of the building causing a situation. The Uhaul staff have to deal with extra situations because of that. I made the after hours check out and i spent 1 hour dealing with the web page because it was not uploading the photos (I was receiving an error message) i took the photos like 6 times each.

Rating:

1.0

They scam you out of money currently having my bank dispute extra chargers that they are denying of charging onto my card.

Rating:

3.0

The automated customer system needs work. The code wasn't sent via email until hours later, and the attendant had to do it manually. I still have not received my receipt.

Rating:

5.0

The woman that I dealt with was extremely Helpful!

Rating:

5.0

Everything was perfect!

Rating:

5.0

Jeremy in the office was exceptionally helpful

Rating:

5.0

The guys hooked me up and I really appreciate them

Rating:

1.0

Someone got in the storage room and stole a bunch of equipment that was stored in there had to put a second lock on it and then move the stuff out

Rating:

2.0

When you went to truck you got to do it online it's very complicated for most people is very complicated for me had a hard time written in the truck I wasted 35 35 minutes trying to figure out how to rent the truck by the time I got the truck I burnt 30 minutes it's a very bad system doing online recommend you guys think of a better system running it takes too long it's very complicated

Rating:

5.0

Staff was friendly and helpful!

Rating:

4.0

The self-check in has too many steps.

Rating:

5.0

Some of the instructions in automated process were a little confusing due to the layout of the overall facility - large area with multiple locations to accomplish the pickup and drop off, but the employees were all extremely helpful and friendly.

Rating:

3.0

Get rid of the online check in and return.

Rating:

5.0

Originally went to Manchester ct. Oakland st. Location and it was straight garbage, reserved a 10' truck and showed up 20 minutes later and it was gone, wasting my time and no giving a f**k

Rating:

2.0

quick check in did not work. Worker kept saying it was my phone. Their “office” was then down the street and we had issues there too. Took over an hour to pick up my vehicle.

Rating:

3.0

The person who helped me was very nice and knowledgeable. However, I felt bad for her that she was the only one working. She had no help. After I had gotten there, more people walked in and she was also getting phone calls. Everyone could have been helped faster had there been at least one or two other people. Personally, I'm not a fan of doing everything online myself. Not sure if this is at every U-Haul location. Two years ago when I moved, it was not like this. I feel much better actually going through the process with a worker to make sure everything is ready and correct. Location wise, it's close to the apartment I'm moving out of it, so that's nice. But the main building to get assistance at and the actual location of the trucks is such a far walk. After finding the truck and checking if all the equipment was there because I had to finish the check out process online, I found that two out of three dollies I rented weren't in the back of the truck. When I clicked "no", the dollies weren't there during the online check out process, a message appeared saying I had to go get assistance. This made me have to walk all the way back to the main building, and yet there was a small building right there by the trucks that another employee could've been at for assistance. But since there was only one person running the entire place, I was left walking that distance to the main building. Also, it's odd that the keys are picked up in a locked box with a padlock at the small, empty building by the trucks. Again, it would've felt better to have an employee help out and hand me the keys physically In the end, my friend who was helping me drove up to the main building in the truck to grab the missing dollies. But overall, I felt this process could've gone a lot faster and smoother had check out been done at the desk with an employee helping me and not having me essentially do the job myself online. Other than that, at the end of the day, the move happened and we actually managed to return the truck a little earlier than scheduled.

Rating:

5.0

The woman that helped me went above and beyond. I was struggling to get the QR code to work with self pick-up and she literally spent 45 minutes with me, resolving the issue. She was incredible. I was so thankful for her help in such a stressful moment. Give that girl a raise!

Rating:

5.0

The overall experience was great. Communication was top-notch, and Damaris is the best! Please let her know I said so. I will be using you in the near future also.

Rating:

5.0

Staff does a great job running the location despite the super small parking lot they have to work with.

Rating:

5.0

Should move return area to the back lot where you pick up trucks, very little room to return vehicles and get your own car out of parking area especially on a Saturday afternoon.

Rating:

5.0

The place was very clean and well organized easy to move in i was using another storage facility for 10 years and if I'd known this place was this nice i would of moved in here years ago

Rating:

5.0

The service both at pick up and return was excellent and the truck ran very smoothly.

Rating:

5.0

Nothing, doing a good job helping customers and their moving easier.

Rating:

5.0

The front desk lady was very nice.

Rating:

1.0

I rent about 15 to 20 trucks a year. This by far was the worst location. They forced me to use the website to log it to get my truck. Which took over 30 min . The site crashed 3 times. The guy just looked at me like oh well I can't help you. This was by far my worst experience at any uhaul. Bring back real people not an app. Will not use this location again. Received a text saying that uhaul was going to call me. Never heard from them. This is a horrible way to run a business.

Rating:

3.0

Why does everything have to be done through smart phones and apps? What happened to the customer service that kept me coming back to uhaul all these years? I do not like the new system. Being charged to have a person handle the return? Instead I have to use my own time and phone to take pictures and note locations. I used uhaul because getting the insurance meant I didn't have to worry and could drop off the vehicle and be met with a smile as I handed off the keys. Last uhaul rental for me.

Rating:

1.0

I don't like this online service through the phone and my U-Haul truck was given to me on E!

Rating:

5.0

John, Angela and Maria are wonderful we originally were only going to be there for four months it ended up being 4 years although a lot of money for the time there they we’re very helpful with the original move in and finally the move out thank you so very much we appreciate the time spent in your facility, Bill G unit 67

Rating:

5.0

SERVICE WAS EXCELLENT........THX !

Rating:

1.0

Had an absolute terrible experience booking. The store insisted that they were unable to book through their system and forced us to use the app, which had so many complications and errors despite me being a previous customer! After 20 minutes we finally got our van. The van itself was fine, clean enough. Returning the van we had another nightmare using the app to perform the return. The app crashed mid return, preventing me from taking photos. We got charged what we were told was correct, but the app showed a receipt of over $100 what we should of been charged! When we brought it to the counter we had no empathy or any kind of positive reassurance. They simply stated “no it isn't correct” and printed me out an alternate receipt and a card to call if “we feel we need to”. It all seemed like it was just to get us out of there. This is the last time I'll use U-Haul for anything, the push to the app model if the store isn't lying and their inability or lack of care to do anything for the customer is appalling. The quality of service has gone down so much over the years at every location i've visited.

Rating:

3.0

The people were great - very helpful - but I had done everything on the app, which didn't really work at all. I never got a code for the key and had to go inside. My return using the app was also extremely difficult. Your associates at this location were excellent. Your 24/7 rental program and app need a lot of work.

Rating:

5.0

John went above and beyond handling my last minute rental and the assorted issues.

Rating:

5.0

The worker was very pleasant patient extremely helpful I would like to thank her very much very her time with my spouse and I

Rating:

1.0

Poor customer service. When attempting to pick up my reservation staff said they couldn't help me and that I had to use the app to check out my vehicle. Witch was not an option once I downloaded and signed up for the uhaul app. Service rep was frustraited that I couldn't complete the checkout on my phone. Returning the vehicle staff avoided me and immediately told me to self check in through the app. Instead of helping customers they where sitting in the golf cart blocking traffic in and out of the parking lot. I will not be using this location in the future.

Rating:

5.0

This was my first experience renting a truck from this company and I can say without a doubt that it was an amazing experience. I just want to thank everyone involved for helping me and God bless you all.

Rating:

5.0

John was awesome to work with. He walked us through the whole process. Very pleasant and helpful. He called us immediately when he discovered that my husband left his cell phone and glasses in the truck.

Rating:

5.0

Very fast. Customer service was effective and efficient.

Rating:

5.0

all excellent

Rating:

5.0

John was pleasant to deal with and the site overall was clean and did not look like your typical Uhual shop. He made the process seamless. Will definitely be using this site for feature uses.

Rating:

4.0

The online process was a tad bit confusing, but we got through it.

Rating:

5.0

The process for checkin after hours was confusing. A clear cheat sheet would be very helpful

Rating:

4.0

Breakdown the actual billing better to understand what is being charged.

Rating:

5.0

Staff was welcoming and nice, the check-in & check-out processes were quick and simple, & truck was clean. Everything was great!

Rating:

5.0

I called to set up my truck and storage reservations and told the associate Oakland street when I get to the storage with a truck full of stuff and movers that I only had for 3 hours I find out they booked me the wrong location instantly got frustrated annoyed and aggravated I would like to thank the associate that calm me down and made me realize everything is fixable I think the associate name was Cesar did a great job transferring me and finding something to move my stuff in so little time turned my experience from negative to positive

Rating:

5.0

Excellent customer service and professionalism at this location.

Rating:

4.0

Above average because of the staff today. Welcomed everyone coming in. Team work. Two employees kept it well contained in a high volume of work. Polite and professional. And to say the least , the gentleman that kept in and out moving vehicles pushing through!!!

Rating:

5.0

All the U-Haul employees at this location are great.

Rating:

4.0

It would have been perfect if the receptionist was more responsive. When I went to pick up my truck at the time of reservation, he was cleaning up a truck to make me wait for 5-10 min, without asking me to wait.

Rating:

5.0

Help understanding each cost better.

Rating:

4.0

Not a thing, everything was perfect.

Rating:

5.0

Great Service!!

Rating:

3.0

Location was easy to find, just not a lot of room to drop large trucks off.

Rating:

5.0

The manager is awesome and staff

Rating:

5.0

Damaris is a phenomenal employee! She was wonderful very professional and went above and beyond to meet all mine and my family needs!!!

Rating:

4.0

The facility was great and I'm thankful it is close by. I stopped using it simply because I no longer need the storage.

Rating:

5.0

The ladies at the counter, Damaris and Amy, were very friendly and helpful when I had any questions with the unit. I will recommend the Manchester U-Haul Spencer St location to my family and friends, thanks!!

Rating:

5.0

I would only suggest that renters be given the suggestion to totally seal boxes, including hand holes when moving in. No matter how much effort is taken by management, the units are outside so bugs and even mice can gain access. Other than that, no issues with water or other storage problems.

Rating:

3.0

My U-Haul reservation was changed too many times and I was put into a storage way to small for us so we are switching to a different place.

Rating:

5.0

I give George and John an A+ for customer service. We rented a truck and went back to rent a storage unit and the process was smooth and easy. Definitely will recommend them.

Rating:

2.0

My unit #3880 was rat infested. All my properties was damaged. Extremely disheartening and disappointed

Rating:

4.0

It really bothered me that this company doesn’t prorate. It would be so much helpful to every customer if we were able to do move our storage out and be charged for the days that we use. I heard storage units can be prorated if a customer is using the unit against company’s policy, but to know a customer can’t use that option doesn’t make sense.

Rating:

5.0

Rented unit for close to two years. Easy set up of unit, easy check out. Accessible when need without problems. Very friendly and knowledgeable staff. Great customer service. Overall pleasant experience.

Rating:

5.0

The staff here was polite, friendly, knowledgeable and efficient. I had issues with smoothness of opening unit door but in all , it works out...I do have arthritis- so trying to pull a slightly bent or rusted door was more difficult. The cost made UHaul a best value!

Rating:

5.0

The staff was exceptionally helpful and professional. Access was secure. Facility was clean. Bathroom was clean and conveniently located.

Rating:

5.0

Just an overall amazing place - safe, friendly, cost effective. Highly recommend.

Rating:

5.0

we ave used storage facilities in several locations all over the country and rate this site very highly. The staff was helpful, the facility welk lit and clean. When we vacated we rented a truck and that too was without problem. I would recommend them highly.

Rating:

5.0

Staff are Amazing great customer service and very friendly will definitely recommend to friends and family.

Rating:

5.0

I'm really grateful for the staff

Rating:

4.0

There was no lock in my unit

Rating:

5.0

Very nice and informative……

Rating:

5.0

Great customer service!

Rating:

1.0

Really!! I rented on Thursday and cancelled my rental on Saturday morning and was told that even though I had moved nothing into the rental and had taken a temporary lock from the manager that I would still be charged for the month. So, I am essentially giving a $202.00 donation to UHaul storage for not using the unit and am asked to give a review??? Beyond disgusting!!

Rating:

5.0

Staff are very friendly and polite

Rating:

5.0

Everyone that works in this store are helpful and patient.

Rating:

5.0

Good experience.

Rating:

3.0

Unfair and charged me for storage I wasnt using anymore...

Rating:

1.0

Alot of properties had to be be thrown out because I discovered alot of mice feces in the unit rental. I pay a monthly insurance during the storage rental for 9months and yet have to be compensated.

Rating:

1.0

I had a really poor experience with U-Haul. I had to move from Nashville to Boston and rented a ten foot truck. The location I originally selected in nashville to pick up the truck got changed to another location in nashville. This wouldn’t be a huge deal for a lot of people but i could only pick up the truck after office hours at night and the location that I picked is much safer (well lit, location, etc) compared to the location U-Haul changed it to. When I went to go pick up the truck it was dark out and the parking lot was super dark and there were four or five lingering men hanging out around the truck. I wasn’t safe. Then, I had to do the online check in to actually get the truck and the U-Haul website And the app were not working. I was out there by myself in the dark for thirty minutes waiting for the site to work as Im trying to not draw any attention to myself. But Im an alone woman in a parking lot so of course it got the mens attention. I was worried about my safety. Not okay. Eventually I get the truck and make the drive to Boston. I reserved a storage unit when I booked my truck and had a reservation number for the storage unit. I get to U-Haul storage And they say I don’t have a reservation. I pull up my reservation confirmation And the number and they say it’s not a reservation. Oh….my bad….I thought me paying $200 for storage and the email header of “your storage unit is reserved” means I had a storage unit. Also- when I go to drop off my truck the app and website (you guessed it!) werenot working again. I’m a 27 year old who knows how to operate technology. I don’t know how anyone in my parents generation would be able to trouble shoot this if they were in my shoes with the truck rental. your online systems absolutely suck. I won’t use U-Haul again and won’t recommend it. That stinks for you guys because all my friends are moving! Definitely not worth the $800 I spent…especially when my safety was threatened.

Rating:

5.0

Customer service staff was outstanding. Facility felt secure and safe.

Rating:

4.0

Truck needed some maintenance but overall pretty good experience

Rating:

5.0

Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I’ve never used a storage facility before, would definitely come back if I need one in the future. Thank you

Rating:

5.0

They are the best! Love everyone there. So helpful, friendly and hardworking. Thank you.

Rating:

5.0

I got exactly what I needed! Thank you so much!!! ❤️

Rating:

4.0

Good place

Rating:

5.0

The staff at this location is excellent

Rating:

1.0

Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance

Rating:

5.0

I enjoyed working with you people

Rating:

5.0

I had a very pleasant experience with the staff and the facility..

Rating:

1.0

The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great

Rating:

5.0

Maria and Amy are amazing!!

Rating:

5.0

Angela went out of her way to be friendly, helpful and accommodating.

Rating:

5.0

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Rating:

5.0

Everyone was very helpful

Rating:

4.0

Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.

Rating:

5.0

There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.

Rating:

5.0

No issues

Rating:

5.0

Staff was very friendly and Angela went above and beyond to make sure our needs were met.

Rating:

5.0

Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.

Rating:

4.0

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Rating:

5.0

I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?

Rating:

5.0

Everyone who works there is fantastic! Thank you!!!

Rating:

5.0

Angie R. has been GREAT!! Spencer St, Manchester CT

Rating:

5.0

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Rating: