Customer Reviews for U-Haul Storage Of Lakeland
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

4,079 reviews

1621 N Florida Ave   Lakeland, FL 33805
(2 blocks north of Lakeland Regional Hospital, We have moved!! New address 2525 US Hwy 98 N Lakeland, FL 33810)

(863) 688-6725

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(863) 688-6725

1621 N Florida Ave
Lakeland, FL 33805
(2 blocks north of Lakeland Regional Hospital, We have moved!! New address 2525 US Hwy 98 N Lakeland, FL 33810)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
5.0

Great service from start to finish. Was able to get desired storage size and location. Very much appreciated first month free (less insurance) with one-way truck rental. Storage unit was clean and came with disc style padlock. Very secure with keypad check-in. Staff were knowledgeable and very helpful and friendly. Overall experience was exceptional. Would not hesitate recommending to others. Thank you for making this aspect of relocating to the area a positive one.

Dena H.  |  Overall Experience 
Rating:
5.0

Very clean and free use of a dolly to move boxes in.

Timothy E.  |  Online Move In 
Rating:
5.0

The Staff was very kind and friendly answered all questions made the experience very nice no hassles Mr. John and the ladies were very helpful and kind.

cynthia n.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chrystal M.  |  Overall Experience 
Rating:
5.0

5 star

Arnaldo A.  |  Overall Experience 
Rating:
4.0

I had a very good experience for three years. I am disappointed that I am not getting any of my monthly back since my next payment is not due until September 12 Please consider 15 days

DELORIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley T.  |  Overall Experience 
Rating:
5.0

Still awaiting a final receipt. I was told this past Sunday it would be mailed to me then.

Simons S.  |  Overall Experience 
Rating:
5.0

Staff even came from other site to help when needed at one point. Great recommend !

David O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Magen C.  |  Overall Experience 
Rating:
5.0

Everything you need at a reasonable price. Staff very friendly and knowledgeable. Thank you!

Xiomara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle N.  |  Overall Experience 
Rating:
5.0

The 2nd floor unit is not convenient for me, the lifting upward caused a muscle strain near my chest (I understand that is not your fault) I gave five stars because of the convenience of the process, I was just getting in town on a rainy Sunday approximately 15 minutes before closing and needed to store some of my things. The process was seamless!

Michelle N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jamie J.  |  First Impressions 
Rating:
3.0

I had to log into two separate key pads just to gain entry. Why? From straying.

Simons S.  |  Online Move In 
Rating:
3.0

For starters it’s not temperature controlled. Secondly the amount of roach infestation was pretty big. Most of them were dead but thankfully it did not affect my items in storage. Since Florida has horrible humidity I would expect the area would be cared for as best as possible regarding infestation. I also found a couple of silverfish in my boxes that were taped and closed. There were some that were open and naturally the silver fish were there but the point is infestation for both silver fish and roaches was pretty bad. I had to make sure I didn’t take any of those bugs with me to my apartment because it was pretty bad. All in all for convenience it’s ok. But care for the infestation problem and I might reconsider.

Edirmarie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Effrin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mandi G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jefferia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
2.0

Very difficult getting in touch with a uhaul representative. Storage was at the top of the ceiling and it would be better if it showed pictures so people could make best choices when booking online.

Tanisha R.  |  Online Move In 
Rating:
3.0

There was only one stair for the whole facility. A few people had to take turns to use it.

Juan A.  |  Overall Experience 
Rating:
5.0

Loving the service

Effrin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

darius e.  |  Overall Experience 
Rating:
5.0

One problem! I was told on the -hone by Uhaul that I get 1 month free with my rental, only to be told that’s not the case. Not happy about that! Nothing wrong with the facility, but really not happy about telling me one thing, and then having to pay for the storage unit.

Troy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andreus W.  |  First Impressions 
Rating:
5.0

We had a great experience at all of the U-Haul offices we went. Everyone was super nice and helpful.

Mandi G.  |  First Impressions 
Rating:
5.0

This location did everything perfectly. All other locations we had scheduled were poor and provided unacceptable service. The additional cost for their incompetence was over $200 . If this is reviewed pleas please contact me Anthony Brescia 813-476-9805 #21396442 original order which was not available due to your errors.

anthony b.  |  First Impressions 
Rating:
5.0

Glory and Justin went above and beyond to ensure the move to the facility went smoothly. When the unit I chose was too small they worked after hours to get me into a new unit. Thank you so much. You saved me so much time and energy. Your guys are awesome!!

Anaiah B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Cherri W.  |  Overall Experience 
Rating:
1.0

In the first month of my rental, I was wrongfully accused of living in my storage unit and was locked out, unable to access my tools for work. I asked them to produce any video of me living there and they could not. After notifying corporate, the matter was supposedly resolved several weeks later and I was told I had resumed normal access. Wrong. The lock was still on and it took another call to corporate before it was removed. They ended up giving me a free months rent because the vast majority of the month I was locked out. Several months later my rent was past due. They again put a lock on my unit...understandably so...and charged me late fees. Two weeks after bringing my account up to date the lock was still on and it took another call to management to finally get it removed. Ive been a customer of U-Haul for more than 40 years but after this experience I will NEVER again use their services and will recommend to all of my friends to find alternate sources of storage. Corporate U-Haul needs to replace the management team effective immediately or face more complaints such as this. There is no excuse for that type of behavior at any level in the business world. As a Veteran, I am appalled that it continues to this day.

Joe H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro M.  |  Overall Experience 
Rating:
5.0

Very Good customer service representative. Alissa

Olga M.  |  First Impressions 
Rating:
3.0

El espacio fue muy adecuado lo único que no me gustó que tuve que cancelar porque estaba barato hace un tiempo atrás y ahora no tuve poder pagar de nuevo porque está muy caro y está bien desgraciadamente sin poder seguir seguir y ahora tuve que traer todo y trata de acomodarlo aquí estuve desilusionado por el precio muy desgraciadamente así que no sé si vuelva de nuevo a contactarlo así que hasta adiós y hasta nunca

Edgard S.  |  Overall Experience 
Rating:
4.0

We are so grateful how the district office staff works with you. Thank you

Eugene B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charman B.  |  Overall Experience 
Rating:
3.0

Bradley and Glorie we're very helpful when I had a problem. The only problem I had was that every day the office opens at 9 and a lot of the time it wasn't open at all so I would have to go to the other facility to get a hold of someone who works there. I know that they are understaffed right now though so I can say that they are doing the best they can.

Nicholas P.  |  Overall Experience 
Rating:
3.0

For the majority of my time storing my items, the access code would not work due to a software issue. I was not informed of this at the time of rental, otherwise; I would have gone elsewhere. The staff were always professional, friendly and helpful.

cheryl s.  |  Overall Experience 
Rating:
1.0

Wouldn't work with anyone

TAMMY J.  |  Overall Experience 
Rating:
5.0

I've not actually used the unit yet but everything I have seen is amazing and the person was very helpful the whole time assisting me

Jessica B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

luis l.  |  Online Move In 
Rating:
4.0

This location staff were very nice, very helpful. UHaul customer service via the phone, in all 5 of my calls, were awful, completely useless, more confusing and upsetting than helpful

Tim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tammy K.  |  Overall Experience 
Rating:
1.0

The assistant manager there didn't give Mr the right information. He was lying about the store hours. He told me to go check the room while the place was already closed. I pay money to go in on January 7 , He asked to come back tomorrow . That's non sense. If i wanted the place for next day ? I would wait.

Enel M.  |  Overall Experience 
Rating:
1.0

The assistant manager told me the place was available to use , when I went to the place, the gate couldn't open then he asked me to come back tomorrow when I paid to start the service the same night. Make sure you cancel my reservation and refund me myoney...

Enel M.  |  First Impressions 
Rating:
3.0

the facility was well lit the people was kind The storage with area was well kept and clean My experience was good I will recommend them to a friend

jarome W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara A.  |  Overall Experience 
Rating:
5.0

Only problem was I didn’t know I needed to bring my own lock

Elsa S.  |  First Impressions 
Rating:
5.0

No one could have been better. Full disclosure and constant contact. Thank you!

Marti P.  |  Overall Experience 
Rating:
5.0

I appreciate U-haul n all of the staff they worked with me all the time making sure i was able to keep my stuff even through these hard times of the pandemic. They r all awesome. Thank u all.

Daphne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy K.  |  First Impressions 
Rating:
5.0

They were great and friendly staff

ONEIL R.  |  Overall Experience 
Rating:
5.0

Ibwill definitely recommend to my family and friends as well use this facility again when needed. Thank you and the staff for making it a pleasant and convenient place for me and my family.

SYBIL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M.  |  First Impressions 
Rating:
3.0

Had an issue with the storage unit and also the fact that they were trying to charge me for an extra day a dolly and furniture pads. They did not put my order in right. Yes they corrected it but to be told all those things after a long day was not ok. I don't think I should have paid full price for the truck.

Helen S.  |  First Impressions 
Rating:
5.0

I googled it

Caroline G.  |  First Impressions 
Rating:
5.0

The gentlemen there was very polite, kind and courteous . He showed me the unit to make sure it was big enough for the property I need to store. Great job!!

Michelle W.  |  First Impressions 
Rating:
5.0

Todo muy facial el empleado me ayudo rapido y es muy amable

Arnaldo A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

danaille J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TOMAS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA R.  |  First Impressions 
Rating:
5.0

Thank you for your time.

Michelle M.  |  Overall Experience 
Rating:
4.0

My one and only complaint, and I never expected it, is the cockroaches I observed in this facility. A brand new facility, loaded with cockroaches. I rented 2 units, as soon as I opened the doors, cockroaches. During my last visit, I noticed a cockroach climbing the exterior wall of a unit near the exit. I now have an added expense of having to isolate my contents offsite and tent the entire contents before I move them into my new home. Otherwise the service is great!

Jonathan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tatiana M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charissa S.  |  Online Move In 
Rating:
4.0

All in all I had a good experience. The only problem that came up consistently was my access cards would often not work. However, the staff was helpful and understanding.

Diana R.  |  Overall Experience 
Rating:
2.0

I have had the same storage unit for two years but in the last year, each month I am told that I have no storage with them. I end up having to call and sit on hold for almost an hour just to explain (again) that I can’t pay because their system says I have no storage, wait as they look it up, then pay, and then have them tell me that it won’t happen again. Only for it to happen again.

vicktor b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald N.  |  First Impressions 
Rating:
1.0

The 24 hour key cards, NEVER did work, I left for Seattle and had to wear sandals because I could not access my storage unit. My sandals were destroyed upon landing due to the rain, I moved my stuff out yesterday into a different company, I would NOT ever rent a storage unit from usual agin

Christiane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deloris r.  |  First Impressions 
Rating:
5.0

They were awesome from move into to move out. While renting i had a mis hap with my keyes they help me get them back and safe. They were great

Samantha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
2.0

The unit I reserved was available online but once I got there it mysteriously wasn't.

William h M.  |  Overall Experience 
Rating:
3.0

Not enough employees working especially on a busy SATURDAY the wait is always ridiculous. I cashier for the entire place.

PAMILA W.  |  Overall Experience 
Rating:
1.0

I didn't get the storage unit I reserved online and the same size was about $30 more than advertise and my access card doesn't work either. I'm looking for another unit

William h M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allison H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
1.0

The woman at the front desk was extremely slow, extremely unhelpful and very condescending. She wasted 2 hours booking me a unit that was not big enough for my storage needs. I asked to see the unit before I made any purchases she refused to show me anything. So I ended up going down the street to another storage facility after my refund was processed and I was in and out. Sorry uhaul but I'll never use your services again.

Girard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis m.  |  First Impressions 
Rating:
2.0

On this locations website it states you can access your storage unit from 5am-10pm every day. Yesterday, 4/2 I went at 8:30pm and the gates were locked with padlocks. I called the main customer service number and the manager of the Lakeland facility stated it is only open until 7pm. I have screenshots of what their website states. I want some of my money refunded.

crystal v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

taylor b.  |  Overall Experience 
Rating:
5.0

Wish they stayed open longer I had issues when it came to emptying my unit. Cust locked us, unable to make it back before closing. BUT, thank you to the Team found my magnetic clip did glasses

Laura W.  |  Overall Experience 
Rating:
5.0

Ervin, Jean, and especially Shalawnda (I know that isn't spelled correctly, but you know who I mean) were just great. Friendly, helpful, and easy to work with. I would definitely use that place again!

Tom Q.  |  Overall Experience 
Rating:
5.0

Very accommodating

Russell T.  |  First Impressions 
Rating:
5.0

Customer service was top notch. Very pleasent and respectful.

john t.  |  First Impressions 
Rating:
5.0

Very accomodating for the short notice I gave them. Clean friendly facility. When the New Facility opens it will be less congested

Laura W.  |  First Impressions 
Rating:
5.0

The staff at you location went above and beyond for us and it was greatly appreciated. One of your employees came in on their day off to make sure we had the service we needed. Thank you and thank all

Michael M.  |  First Impressions 
Rating:
5.0

Your manager Glorie was helpful understanding and went above and beyond. Can't say enough good things about her and her team :)

Laura B.  |  First Impressions 
Rating:
5.0

It was good

james B.  |  Overall Experience 
Rating:
5.0

Awesome experience

Jahaira R.  |  First Impressions 
Rating:
5.0

Moving to Indiana in near future. Using U HAUL again. Your employees love working with the company and so willing to assist in any way. CLASS ACT. THANKS FOR A WONDERFUL EMERGENCY MOVING EXPERIENC

Barbara T.  |  Overall Experience 
Rating:
1.0

My mattress and couches were inbeded with spiders my babyscroller molded n mildrew all over it. N my mattress got some orange brownish liquid stuff on them . I had to throw these things out

Tammatha T.  |  Overall Experience 
Rating:
5.0

APPRECIATE CONVENIENCE AND COURTEOUS STAFF

Lorraine G.  |  Overall Experience 
Rating:
5.0

All staff was extremely helpful. To long of a wait for service 1 cashier with 7 waiting.

Barbara T.  |  First Impressions 
Rating:
5.0

Glorie went beyond great customer service. She took care of every need I asked of her. Great place to do business.

MERLYN G.  |  First Impressions 
Rating:
5.0

Great staff! Very friendly and professional. Saadi was great helping us determine what solution was best for us! Glorie was extremely courteous and helpful during our truck drop off & storage check in

Sharon S.  |  Overall Experience 
Rating:
2.0

They guys got there to pick up my Ubox at 8:30a and they lied and told them I had scheduled it for 12:00pm. I never talked to anyone there at all about a time. They gave them a hard time.

Rosa P.  |  Overall Experience 
Rating:
3.0

Better communication by U Haul in general with the customer. Box arrived 3 days early, told someone will call, nobody did. I went to facility and got my belongings

Jonathan P.  |  Overall Experience 
Rating:
5.0

Awesome Great Job!!!

shannon v.  |  Overall Experience 
Rating:
5.0

Very Helpful! Clean and took truck there instead of other location when I was moving into storage there.

shannon v.  |  First Impressions 
Rating:
3.0

They had no idea we were even coming to get the U-Box even thought I had called a half hour before Thank God the Forklift driver was on duty otherwise we would not have gotten it put on a trailer.

patricia h.  |  Overall Experience 
Rating:
5.0

Amazing staff. Knowledgeable and super friendly. Would recommend to anyone.

Iris S.  |  First Impressions 
Rating:
5.0

i would truly recommend anyone to rent.

JACQUELINE T.  |  Overall Experience 
Rating:
5.0

N/a

Shaqulea T.  |  Overall Experience 
Rating:
5.0

Great customer service!

Brenda C.  |  First Impressions 
Rating:
5.0

Thank you, sincerely for the convenience of local extra storage space. You are valued and appreciated. Sandra Johns

sandra j.  |  Overall Experience 
Rating:
3.0

.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Glotie is Awesome!

Brenda C.  |  First Impressions 
Rating:
5.0

Very helpful and frien dly staff.

claudia h.  |  First Impressions 
Rating:
5.0

The service was excellent, everything was just as described in the contract. Never saw the facility, so I couldn't comment on it.

Ralph D.  |  Overall Experience 
Rating:
5.0

Great location, great facilities, great staff!!

vicky g.  |  Overall Experience 
Rating:
5.0

The day i moved my daughter's things into the storage. There was a gentleman that seemed to be handling things on his own in the front. He however was very nice and helpful.

JACQUELINE T.  |  Reservation 
Rating:
2.0

The associate signed me up for the auto pay with the same card as I was planning on traveling out of the country for a month. But I got a message that I was charged $15 for late payment a month later.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Would like to have more available space for vehicle parking to load and unload.

DEAN S.  |  Overall Experience 
Rating:
5.0

Thanks for the welcome to Lakeland the employee was great keep up the good work

lenora f.  |  Reservation 
Rating:
5.0

They where very clean and affordable

Dawna C.  |  Reservation 
Rating:
4.0

Very helpful

DEAN S.  |  Reservation 
Rating:
1.0

The setup was made the storage units unusable. With trailers blocking access to the storage units. I will never give uhaul a single cent for as long as i live due to this ridiculous experience. 🖕

Adam C.  |  Overall Experience 
Rating:
4.0

staff was courteous and accommodating,manager provided superb customer service.clean and nice facility

tim h.  |  Overall Experience 
Rating:
3.0

I would feel better not to speak

jose o.  |  Overall Experience 
Rating:
5.0

Was wondering if there would be a credit since I moved out on the 15th and had paid they the 19th?

Encarnacion N.  |  Overall Experience 
Rating:
5.0

The staff was courteous and friendly, the storage area was very clean

Michael S.  |  Overall Experience 
Rating:
2.0

I was very dissatisfied with your service. They were 5 hours late picking up my boxes which left me scrambling to catch my plane. Tried to charge me 750.00 more and then tried to charge me late fees

Sharon G.  |  Overall Experience 
Rating:
5.0

Appreciated them working with me to get my things moved. Excellent customer service!

chantice s.  |  Overall Experience 
Rating:
3.0

reservation desk did a poor job in booking the spot. I asked for ground floor, and could use $25 coupon from U Haul. When at Lakeland I had upper unit, could not use coupon. Staff was great though

Lorraine G.  |  Reservation 
Rating:
1.0

Despite having a confirmed reservation for 9:15 AM, upon arrival, my U-Box was not on a trailer and staff had trouble locating it. It took over an hour before I was able to get on the road.

Steven T.  |  Overall Experience 
Rating:
1.0

Horrible! Moved from states away and was lied to when I arrived.

brandi c.  |  Reservation 
Rating:
5.0

Thanks for storage unit.

delores h.  |  Overall Experience 
Rating:
5.0

Delaware Valley storage farm was extremely helpful and courteous

KEN J.  |  Overall Experience 
Rating:
5.0

U-Haul has always been my go to when moving. Excellent customer service experience in Orlando, Daytona Beach, and now Lakeland FL. I highly recommend you to anyone.

Martha H.  |  Overall Experience 
No reviews have been submitted for this location.

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