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A bit disappointed when I got in the truck and could smell cigarette odor, then found a butt in the cup holder. This led me to believe the truck was not properly cleaned just checked in and parked. Service picking up was good, dropping off trying to check in it wouldn't allow me to upload a photo and just kept starting over.
It's okay.
It would be wonderful if UHaul would provide a pickup service: I have to find someone to drive me to Uhaul to pick up the truck or van and then to get home when done. I would be willing to pay a small fee for the ease of coming and going.
Great staff and great service!
Fast, efficient check-in/out. Agents demonstrated professionalism and friendliness.
Make sure you have trucks where they are ordered from and dont make people have to drive 200 miles to get one and pay gas both ways
Friendly, efficient staff & great customer service. From call center booking, to Klamath Falls pick up & return. Highly recomended staff & equipment.
Great service and helpful.
The staff was friendly and helpful. They called us to let us know the truck was ready sooner than expected.
This visit was one of the best experiences I have had. Great service, friendly reps, clean and well knowledgeable about what I needed.
Nothing. Excellent service
Great customer service.
Absolutely, the best experience. Thank you
The staff were great, they helped finding a storage unit to suit my move.
Friendly and came right out to help.
I don't like the online check in regarding checking for issues, i.e.damage. it is increasingly impersonal, although seemingly efficient, to do everything online, but checking for previous damage is neither . Crystal and Ty were human.and personable. The truck ran well and was well maintained
great personal friendly and very helpful. it's a pleasure doing business with the Washburn U-haul store!
Val and Crystal are the dynamic duo. Excellent customer service and knowledge beyond most
Except I got charged for an extra day but I turned it in a day early
Excellent service, no recommendations.
Horrible service
Pleasant and competent staff. Keep it up.
What could you not approve on? First, the employees are extremely rude and not helpful. Two, tell people up front that the prices could fluctuate whereas my situation I was prepared for a certain amount an ended up paying $200+ more than expected. Three, timing is poor my boxes arrived late to my house to pack also when getting them dropped off at my new house. Oh, and I requested a call back on the 17th-18th of November and I'm still waiting. THIS IS THE WORST SERVICE IVE EVER HAD. I WILL NOT RECOMMEND UHAUL TO ANYONE AND WHEN PEOPLE ASK I STEER THEM AWAY.
Nothing Outstanding staff deserve a raise ! Had a problem with my trailer light SOLVED Great young men running to hell customers .ike me
Excellent, friendly and helpful service!
The customer service is wonderful here! They go above and beyond. Very polite and knowledgeable.
The women that always helps me there has excellent customer service and it a pleasure to deal with
This location was very busy and I could not contact anyone here by phone. Used the regional office in Eugene and all went well. Folks in Kfalls were very efficient and thorough. Paperwork was fast and easy and all the folks were very friendly and helpful. Could not expect any more.
Staff was friendly and helpful
Ty Gardner was excellent
It is crucial someone call me to discuss the threats your personnel, from a phone number in the Eugene, Oregon area, made against me on Friday, October 30, 2020. I have phone number and duration of call for tracking. However your records show no call made at this time. I have checked with multiple departments and am escalating this customer harassment and threat for investigation. I have left requests since Friday for return calls and none have been received. This is very concerning. It is important to note that the service locally is always accommodating and the local team helpful and courteous, but I am rating it "Poor," because of the abhorrent customer care received by other divisions of UHaul. My husband, an attorney, and I anxiously await next steps and a reply call. Holly Stork
Fix your website. Ordered one way but somehow got changed to round trip. Extra trip for me. They charged me a lesser mileage rate so that's cool.
Offer military discount. and it was more expensive to rent the truck to pick up a giant load of frozen pies over in Medford then it was to drive a Uhaul from Klamath Falls to Independence, Oregon and leave it there. really expensive.
There was a short in the running lights of the trailer so I wasn't able to finish what I needed to do
We had a mixed experience. The van we had reserved was unavailable due to abuse by the previous renter, so we had to adjust. The staff were very helpful and accommodating, but we did have to use a smaller van than we'd planned for, which cost us a lot of time. Otherwise the process was smooth and the equipment was great.
Store was very efficient walked in and out. EE's were polite and energetic. I appreciate it!
Have the truck drive itself :)
The rental itself and the customer service was great. However, I feel like I was unfairly charged for gas and mileage. I only drove 25 miles, and yet when I topped off the gas tank, I had to put over 4 gallons. The truck supposedly gets 25 miles to the gallon, so why did I have to pay so much extra for the gas and mileage? The gas tank was clearly not 100% full when I picked it up, this is just another way for them to get more money from you. Instead of the advertised $20/day, I paid over $65. I do not think I will be coming back to this business if I need a pickup truck in the future.
Don't need no improvements your a no. 1 service to me
Update photos of rental vehicles so customers don't have to spend as much time documenting damages during mobile pick ups.
My experience with klamath falls uhaul drop off was splendid!
They charged me double for being 4 hours late. I will be taking my business elsewhere. Try a late fee
I had reserved a 26ft truck to be picked up in Mt Shasta on I-5. We arrived at the designated lot and there was NO truck there for us. We waited an hour-NO TRUCK- we headed out for Medford,Or our destination and That we had been previously told NO TRUCKS available. U-Haul told us a truck for available in Klamath Falls over. 100 miles added mileage to our trip to Medford. Happily Klamath Falls had a 20ft truck. The Manager was extremely helpful and saved our day for us. We still had the extra mileage to Medford, Oregon and did not check into our hotel until 10:00pm. Klamath Falls saved our trip - we brought extra help to load and unload and were able to close a storage unit in Medford. Not impressed with the renting procedures and will never agree again to a truck pick up without a agent provided.
None that I can think of, everyone was very helpful and kind.
It was very easy
Nothing
Excellent location and great customer service!
The staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.
Not a thing just great the way is keep up the great job.
Just the nicest, most cooperative people imaginable. Even beyond "Klamath Falls nice." Strong recommend.
The storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.
Everything went smooth . Always make sure u have reservations this place seems very busy
We live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service
I was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Thank you.
Great 👍
I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).
No problems, as expected.
If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety
I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.
Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.
Great staff and easy equipment rental. Going back for more soon.
Storage container very dirty. Belongings were covered in cobwebs
Great group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.
