Comentarios de los clientes para U-Haul Storage of Klamath Falls

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Klamath Falls

Clasificación general:

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Glenn S.
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Pleasant and competent staff. Keep it up.

Kevin H.
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El cliente no dejó un comentario.

Robert P.
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El cliente no dejó un comentario.

Eden M.
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What could you not approve on? First, the employees are extremely rude and not helpful. Two, tell people up front that the prices could fluctuate whereas my situation I was prepared for a certain amount an ended up paying $200+ more than expected. Three, timing is poor my boxes arrived late to my house to pack also when getting them dropped off at my new house. Oh, and I requested a call back on the 17th-18th of November and I'm still waiting. THIS IS THE WORST SERVICE IVE EVER HAD. I WILL NOT RECOMMEND UHAUL TO ANYONE AND WHEN PEOPLE ASK I STEER THEM AWAY.

Brian W.
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El cliente no dejó un comentario.

JASON M.
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El cliente no dejó un comentario.

David L.
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El cliente no dejó un comentario.

Ben S. | Overall Experience |
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El cliente no dejó un comentario.

Mary C.
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El cliente no dejó un comentario.

JORJEAN FRANCES H.
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El cliente no dejó un comentario.

GARY O.
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El cliente no dejó un comentario.

Dennis M.
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El cliente no dejó un comentario.

Joseph M.
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El cliente no dejó un comentario.

KATRINA OLIVIA S.
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El cliente no dejó un comentario.

ELEN V.
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Nothing Outstanding staff deserve a raise ! Had a problem with my trailer light SOLVED Great young men running to hell customers .ike me

Sara H.
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El cliente no dejó un comentario.

DENNIS M. | Overall Experience |
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El cliente no dejó un comentario.

Constance D.
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Excellent, friendly and helpful service!

Robin S.
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The customer service is wonderful here! They go above and beyond. Very polite and knowledgeable.

Michelle V.
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The women that always helps me there has excellent customer service and it a pleasure to deal with

George S.
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This location was very busy and I could not contact anyone here by phone. Used the regional office in Eugene and all went well. Folks in Kfalls were very efficient and thorough. Paperwork was fast and easy and all the folks were very friendly and helpful. Could not expect any more.

LINDA ELAINE T.
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El cliente no dejó un comentario.

Charles K.
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El cliente no dejó un comentario.

yvette M.
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El cliente no dejó un comentario.

Roy C.
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El cliente no dejó un comentario.

Connor S.
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Staff was friendly and helpful

Jerry G.
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El cliente no dejó un comentario.

Lynn S.
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Ty Gardner was excellent

Holly S.
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It is crucial someone call me to discuss the threats your personnel, from a phone number in the Eugene, Oregon area, made against me on Friday, October 30, 2020. I have phone number and duration of call for tracking. However your records show no call made at this time. I have checked with multiple departments and am escalating this customer harassment and threat for investigation. I have left requests since Friday for return calls and none have been received. This is very concerning. It is important to note that the service locally is always accommodating and the local team helpful and courteous, but I am rating it "Poor," because of the abhorrent customer care received by other divisions of UHaul. My husband, an attorney, and I anxiously await next steps and a reply call. Holly Stork

STEPHEN ROBERT D.
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Fix your website. Ordered one way but somehow got changed to round trip. Extra trip for me. They charged me a lesser mileage rate so that's cool.

Katie B.
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Offer military discount. and it was more expensive to rent the truck to pick up a giant load of frozen pies over in Medford then it was to drive a Uhaul from Klamath Falls to Independence, Oregon and leave it there. really expensive.

Michelle V.
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There was a short in the running lights of the trailer so I wasn't able to finish what I needed to do

david A.
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El cliente no dejó un comentario.

AUSTIN L.
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We had a mixed experience. The van we had reserved was unavailable due to abuse by the previous renter, so we had to adjust. The staff were very helpful and accommodating, but we did have to use a smaller van than we'd planned for, which cost us a lot of time. Otherwise the process was smooth and the equipment was great.

Joseph D.
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El cliente no dejó un comentario.

Neil M.
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Store was very efficient walked in and out. EE's were polite and energetic. I appreciate it!

Dane B.
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Have the truck drive itself :)

Teela L.
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The rental itself and the customer service was great. However, I feel like I was unfairly charged for gas and mileage. I only drove 25 miles, and yet when I topped off the gas tank, I had to put over 4 gallons. The truck supposedly gets 25 miles to the gallon, so why did I have to pay so much extra for the gas and mileage? The gas tank was clearly not 100% full when I picked it up, this is just another way for them to get more money from you. Instead of the advertised $20/day, I paid over $65. I do not think I will be coming back to this business if I need a pickup truck in the future.

Wendy D.
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El cliente no dejó un comentario.

Mary S.
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El cliente no dejó un comentario.

SHARON BEATRICE K.
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Don't need no improvements your a no. 1 service to me

Michelle V.
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El cliente no dejó un comentario.

STEVEN C.
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El cliente no dejó un comentario.

TIMOTHY MICHAEL S.
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El cliente no dejó un comentario.

Albia F.
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Update photos of rental vehicles so customers don't have to spend as much time documenting damages during mobile pick ups.

Paul C.
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My experience with klamath falls uhaul drop off was splendid!

LELAND MERRITT F.
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They charged me double for being 4 hours late. I will be taking my business elsewhere. Try a late fee

Marion S.
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I had reserved a 26ft truck to be picked up in Mt Shasta on I-5. We arrived at the designated lot and there was NO truck there for us. We waited an hour-NO TRUCK- we headed out for Medford,Or our destination and That we had been previously told NO TRUCKS available. U-Haul told us a truck for available in Klamath Falls over. 100 miles added mileage to our trip to Medford. Happily Klamath Falls had a 20ft truck. The Manager was extremely helpful and saved our day for us. We still had the extra mileage to Medford, Oregon and did not check into our hotel until 10:00pm. Klamath Falls saved our trip - we brought extra help to load and unload and were able to close a storage unit in Medford. Not impressed with the renting procedures and will never agree again to a truck pick up without a agent provided.

irene R.
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None that I can think of, everyone was very helpful and kind.

Shirlene P.
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El cliente no dejó un comentario.

Alfred L.
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El cliente no dejó un comentario.

VIRGINIA FRANCES H.
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El cliente no dejó un comentario.

John H.
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It was very easy

Joanna W.
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El cliente no dejó un comentario.

david S.
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Nothing

Michelle V.
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Excellent location and great customer service!

Leslie H.
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El cliente no dejó un comentario.

Robin S. | First Impressions |
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The staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.

CECILIO R.
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Not a thing just great the way is keep up the great job.

Dina D.
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El cliente no dejó un comentario.

DENISE B.
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El cliente no dejó un comentario.

milan v. | First Impressions |
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El cliente no dejó un comentario.

Gilbert P.
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Just the nicest, most cooperative people imaginable. Even beyond "Klamath Falls nice." Strong recommend.

Robin M.
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Excellent customer service.

Harold L.
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AS CALL ESCALATES, maintain empathy & humanity. I see how busy you are due to fires, covid, the economy and number of trucks I saw on the road. Have your CC 'managers' step up and get current area info. LAME!

Kimberly D.
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El cliente no dejó un comentario.

Alfred L.
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Treat them as well as I was treated, at purchase as well as upon return!

Donald W.
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El cliente no dejó un comentario.

dana G.
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This is the best location. Crystal is so efficient. She had us signed in and on the road in less than 10 minutes. Same as when we used U-Haul last year. She was awesome then also. If you don't want to stand in line forever go to the Washburn U-Haul location.

wadeer A.
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El cliente no dejó un comentario.

Rick B.
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It's some of the best customer service we've ever had. I would recommend them to anybody.

Mathew S.
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El cliente no dejó un comentario.

SALLY F.
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El cliente no dejó un comentario.

Brian W.
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El cliente no dejó un comentario.

Brent J. | Overall Experience |
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El cliente no dejó un comentario.

Julie L.
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El cliente no dejó un comentario.

Nicholas S.
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El cliente no dejó un comentario.

Rebecca L.
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El cliente no dejó un comentario.

PHILIP JAMES D.
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it all went very smoothly. the staff is very polite and efficient.

Robert S.
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We had an appointment for 7am to pick up the truck. The person scheduled to work never showed up. I had to call themain U haul number to have them get ahold of someone so we could get our truck. The man who showed up was friendly and apologized. We were an hour behind schedule.

DAMION M.
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K falls team was very understanding about the truck and removed it from service.

GARY CALVIN O.
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Better availability of someone to answer the phone. Took more than the 15 minute waiting time estimate. Oh, and that UHaul.com thingy? Pretty much a joke, along with the chat that never happened. But K Falls folks, equipment and service ROCKED!

Sarah A.
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El cliente no dejó un comentario.

Sonja H.
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All the staff at u-haul was awesome!! Everyone was professional, courteous, and very helpful.

Eric O.
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staff very helpful and informative, I was able to pay with credit card even though there system was down at the time.

Daniel O.
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El cliente no dejó un comentario.

ROBERT CHARLES W.
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El cliente no dejó un comentario.

DENISE B.
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El cliente no dejó un comentario.

Karen R.
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El cliente no dejó un comentario.

Mark A.
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just fine

Jack S.
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El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

Caymen G.
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El cliente no dejó un comentario.

Gregor L.
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El cliente no dejó un comentario.

Jonathan H.
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Great staff

Tricia S.
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El cliente no dejó un comentario.

Leo H.
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We rented a 15 foot box truck from this location. We drove 12 miles. The gas gauge did not move so we retuned it without fueling. They told us we could go out in are fuel or they would charge us $12.75. We paid the 12.75 however due to this we will NOT recommend U-HAUL to anyone and definitely would not go back to this location for any rental needs. I would also like to say that the person who waited on us at the pickup and return (same person) was bragging on how they made over $5000 last month over their estimated quota, I can see how if they up charge every customer! Our contract stated we would be charged $4.35 per gallon of fuel if returned and the gas gauge was not the same as when we picked up the moving van. Based on that calculation the moving van gets only 4 miles per gallon...hmm that is some funny math. This was only used to haul 2 appliances and a trampoline so it did not have a heavy load. We have many other options and will use Budget or Penske should we need a moving van in the futures.

Gerald D.
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Krystal the manager of the location., charged me for the wrong drop off location.when in fact i had no choice in the matter due to the fact that the equipment could not be driven the key was stuck in the ign and would not shut off. Please help us.

john R.
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Thank You

Cheryl L.
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The change engine oil soon read out was displayed. Perhaps this should have been done prior to renting the cargo van out.

Shaz R.
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El cliente no dejó un comentario.

BRIAN H.
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X

Mary P.
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This location does a great job! Keep up the good work 👏

Stephen P.
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El cliente no dejó un comentario.

Mark Y.
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El cliente no dejó un comentario.

ANNETTE A. | First Impressions |
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El cliente no dejó un comentario.

Kevin B. | Overall Experience |
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The storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.

Jennifer R. | First Impressions |
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Everything went smooth . Always make sure u have reservations this place seems very busy

Dave W. | Overall Experience |
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We live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service

Dave W. | First Impressions |
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I was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Thank you.

evan r. | First Impressions |
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Great 👍

Ronald M. | Overall Experience |
Clasificación:

I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).

Kathleen D. | Overall Experience |
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No problems, as expected.

tom d. | Overall Experience |
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If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety

Stuart T. | Overall Experience |
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I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Susan G. | Reservation |
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Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.

Allison W. | Overall Experience |
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Great staff and easy equipment rental. Going back for more soon.

Amy A. | Overall Experience |
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Storage container very dirty. Belongings were covered in cobwebs

Angeline A. | Overall Experience |
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Great group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.

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