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judy HCustomer Reviews for U-Haul Storage of Klamath Falls
Testimonials From Recent Customers
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The two ladies that helped us were fantastic workers and very nice.
ANTHONY RPleasant and efficient group. Easy transaction coming and going.
harold sI rented a 6x12 trailer it ended up having the retreaded tire fall apart while I was using it after waiting hour plus to hear back from roadside assistance I had to call repeatedly talking to five different people including the supervisor we came to the conclusion since it was going to take so long for them to take care of this problem that I could just leave the trailer where I was at and it would be picked up I have now received a bill for that which my credit card has already denied because it was a fraudulent sorry I did not approve this and I was directed by your employee to leave the trailer where it was at I need to be contacted as soon as possible to find out why this is happening and I would like so why the tech was given my credit card number
RICHARD UThe employees are great. Always polite and professional and very helpful. They always have the equipment I need.
ISAAC SPlease get the streetlight fixed! It was difficult to find the driveway in the dark. You need to get some lights more in the parking lot like I said it's very difficult to find the driveway in the dark.
Sandra DI was overcharged 72.50 for fuel. We had out the fuel back to the original amount in the tank. One young girl checked the truck back in and when I disputed the charge another woman went out and checked. She agreed that the fuel was right. The total amount was instantly taken out but I have to wait for the 72.50 to be returned in 3 to 5 business days. This seems unfair. Maybe a little more training on reading a gas gauge would be beneficial.
LAURIE CUse some jack stands to support the trailer tongue so lifting is avoided.
WILLIAM KTop Notch
JARED CServicio al cliente de excelencia. Very helpful, professional and fast service. Highly recommended. Always happy with renting from UHAUL and over the 20 years of doing so, Klamath falls location is the best. TY
JASON LNot much, they have good customer service and everything has always been done professionally
TROY NMe gusto el serbicio todo muy bien
Juan MGreat communication from haul staff especially in Kenai. Very happy with this rental experience.
Donald HThis place was excellent for my drop off of the equipment. Their inspection was a breeze. Gracias.
WILLIAM CJust keep doing your best. You've done great by us.
Mike NMaybe adjust summer hours to remain open a little later…more daylight =more work and quicker finish…quicker return of equipment.
RICHARD KExtraordinario servicio al cliente
JOHN HVery helpful, very quick. Service also recommended good place to get some Mexican food .
DEON WI have rented many times from this U-Haul and every time I received excellent service and they had "in stock" what I wanted.
BRIAN Mfire somebody trailer was unsafe truck dirty inside out
ROBERT DHard to decipher conflicting drop off area signs when driving on property. Had to ask employee where to drop off car hauler. A challenge turning around and exiting same way I entered which was against driving directions painted on pavement. A customers pickup blocked the entrance to drop off area the whole time I was there.
JEFFREY MMuy buen lugar muy buena atención a pesar de los problemas que presentaba mi camión me los resolvieron súper rápido son los mejores
EDUARD HCharles was a lot of help and made the experience excellent
BOND DThanks for a good job!
Richard MIt was just fine
Jeffrey VStaff was excellent!!!
RHEA BMade it super quick and place was organized. Gentleman was very friendly
LARRY HI have rented 2 uhaul trucks from This location in the 13 months. Both of the vehicles looked clean until you get that setting sun on the windshield. Then you see all kinds of marks where someone tried to clean the inside of the windshield and ended up just smearing smudges everywhere.
DONNA BDropping off the trailer was quick and simple, and the staff was polite.
DONNA TExcellent service from everyone there
TRACEY RExplain damages better
Farrah Gquick simple no hassle turn in. Helpful in making sure all personal items were removed
JEFFREY HThe employees were polite, prompt and very helpful. Really, it couldn't have been much better.
SHYAM PThe prices on the website were different then what I was charged.
Sierra HOne of the easiest returns that I have ever experienced. The staff walked out to greet us, they disconnected the trailer and completed the return without needing us to go into the building. Great customer service.
PAUL AN /A Survey Night drop off only !
GREGORY DEmpty car hauler tires were unbalanced. I could feel it in my truck. Once loaded, was ok
VICTOR SSuch a much better experience this time around then the last time, staff was very professional and courteous, Customer service excellent
TAMMY RDiscrimination and attempts at fraud
Ross C | Overall ExperiencePersonnel were Awesome
VALERIE BThe experience was great. Start to finish.
STUART PAt checkout, I noticed undocumented damage to the truck i attempted to notify the staff and was told to refer to the website they did not care about my concerns at all. I felt no value as a customer whatsoever. the truck was really beaten up and upon returning the equipment, they messed up by trying to overcharge me when I brought it back early because of a staff member's mistake. This was the worst experience I've ever had with Uhaul I will be using another company for any future equipment rental needs.
Jeffrey HKUDOS to Charles and Ryan for their customer service! Outstanding!
DONALD P | First ImpressionsI rent a lot here, most times I just need for a few hours and they charge less. Very happy with this location I have always got great customer service. Gracias
NOELLE KUpon arriving at my destination they unhooked the trailer and handed me a receipt, all good and simple
DAVID MGreat service, answered all my questions, made sure I had everything I needed.
CLYDE WGreat service fast and friendly
ANDREW GEverything was great!
RONALD YI originally reserved the U-Haul truck and dolly through this location -- the staff were extremely helpful, professional, and provided lots of good tips and advice! They sent me to Arrowhead Towing to pickup the truck and car dolly. After things went wrong after departing from Arrowhead Towing, I was forced to return the truck with mechanical failure to this facility on Washburn Way. The staff on Washburn Way received the previous truck and had already had a replacement truck ready for me. They then hooked up the car dolly, secured my car to it, updated my rental agreement, and quickly got me on my way. The staff at U-Haul far exceeded expectation and I would certainly recommend this location to friends and family!
DARREN WAir in tires were not inflated to the right air pressure. . Wasn't happy because of the tires improper air pressure the truck was all over the road .
DAVID PI rented a box truck and a tow dolly, one item I noticed after I started down the road, the straps of the dolly were flopping around behind the dolly. So, I stopped and tied them up so they would not fray on the asphalt or get caught and torn off. Otherwise everything was fine and worked well.
RICHARD SVery good place and people. My storage was a bit leaky though. I did mention that to them and they said they put that in their notes and to let them know as soon as possible if there was any damages. So far I have found none but a couple wet plastic totes, which doesn't hurt anything.
Nathaniel R | Overall ExperienceThe two woman at the front desk were very helpful, informative, and performed with high standards in my opinion.
Donnie M | First ImpressionsStaff members and representatives have all been very helpful and understanding of had a lot of tragedy this trip and they were all very helpful and respectful along the whole way God bless each and every single one of you lost three of our fur babies along the trip and three days after arriving we lost my brother who come with us we had a suffering trip and U-Haul was there the whole way car broke down along the way and had to go back and get a trailer and tow it which took a tremendous amount of time and long mile to go back 200 miles for a trailer to drive 200 MI back the other direction to get the car and tow it in in U-Haul stuck by our side
Charlie B | First ImpressionsAccess to my unit is terrible. Where do I park? Do I really have to carry all my stuff from the parking lot? Or do I obstruct the path of the drop off location?
Jeffrey W | Online Move InI appreciate them going over and beyond for me
Stephanie M | First ImpressionsU-haul has been very generous and working with me and and my time of trouble With this move U-haul has helped me come out on top. As far as being able to try and find a place to fix our car and store our stuff.
Charlie B | First ImpressionsThe store staff are helpful and kind. I would recommend them to friends.
SANDI M | Overall ExperienceHours were less convenient when there were gates; everything has only gotten more convenient with time.
avery W | Overall ExperienceOur unit was smaller than we expected and we could not fit all our belongings in it. VALERIE was a savior and fixed the situation but the disconnect between corporate and location is less than helpful. The old truck bodies are poor condition and out of date. They are rusty and dirty and while we are there I'll use them because I'm stuck but we won't be back
Christopher G | First ImpressionsThe young lady who assisted me was very friendly and helpful, prices were very reasonable, would highly recommend to anyone needing storage 😊
Arlene D | First ImpressionsThe price for the storage unit is too high. Also, storage units should be used as a short term solution. I wouldn't recommend to anyone to store belongings in a storage unit.
april l | Overall ExperienceCrystal is a great manager and her staff is fantastic. Due to health reasons I had to move my items to a closer location to my home. I had my storage with U-Haul for more than 2 years and was and I am sure always will be treated with the utmost respect on every visit to either pay my rental units or to rent a truck. I did notice that my unit had a leak over the mother inlaw area when I vacated my unit and I am sure it was taken care of quickly. Thank you Crystal and staff for your help and respect on my visits to your U-Haul location.
Sharon B | Overall ExperienceThe employees were very friendly and so helpful! Great experience.
Nancy Q | Overall ExperienceStaff were mostly untrained and unfriendly. I waited 20 minutes wanting to buy a sofa cover. Was told by a young lady employee that she had to watch her coworkers hook up a trailer. She also did not know how to do a move out. Told me I would need to wait for another employee to come in and do it. When the other employees came in, she did not bother to watch the move out process.
Donna W | Overall ExperienceAlways had problems with door and a break in I was told that my unit wasn't broken in to but was
Jenifer K | Overall ExperienceThe local office, site and all staff are amazing. Ty is awesome! Calling in is a hassle navigating through the automated phone system to get through to the local office is near impossible but staff more than makes up for it in person
Tiffany T | Overall ExperienceThe staff at Klamath falls oregon uhaul on Washburn way are fabulous! So friendly, helpful and knowledgeable. Gonna miss seeing them every month
Robin S | Overall ExperienceGreat service and helpful.
Brandon P | Overall ExperienceThe staff were great, they helped finding a storage unit to suit my move.
Brandon P | First ImpressionsThe staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.
Robin S | First ImpressionsThe storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.
Kevin B | Overall ExperienceEverything went smooth . Always make sure u have reservations this place seems very busy
Jennifer R | First ImpressionsWe live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service
Dave W | Overall ExperienceI was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Gracias.
Dave W | First ImpressionsGenial
evan r | First ImpressionsI didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).
Ronald M | Overall ExperienceNo problems, as expected.
Kathleen D | Overall ExperienceIf it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don't care about customer safety
tom d | Overall ExperienceI had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.
Stuart T | Overall ExperienceVery nice customer service people. Returning truck was a breeze. In and out in 5 minutes.
Susan G | ReservationGreat staff and easy equipment rental. Going back for more soon.
Allison W | Overall ExperienceStorage container very dirty. Belongings were covered in cobwebs
Amy A | Overall ExperienceGreat group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.
Angeline A | Overall Experience