Customer Reviews for U-Haul Storage of Jackson

5,078 reviews

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave, 2 miles East of I-220)

(601) 352-2607

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave, 2 miles East of I-220)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man that help me hook up was extra nice . All of them excellent service

Amy C 
Rating:
5.0

Customer did not leave a comment.

Latoya E 
Rating:
1.0

Equipment reserved was not available forcing me to purchase the items as that was all that was available, floor Dollie’s. The vehicle was not positioned and ready to drive out. No checking if the safety features of the unit, ie lights. Little attention to detail or customer experience.

Louis S 
Rating:
3.0

Customer did not leave a comment.

Jalia L 
Rating:
3.0

Customer did not leave a comment.

Garrett P 
Rating:
3.0

The lady at the counter was hard to understand. there was a couple of pieces of trash in back of trailer.

Dorothy C 
Rating:
1.0

Tell them to get the actual rate at the counter. She told me it was $79 and I get charged $158.99!! You don't show the contract at the counter, you email it and who is going to look at their email in the 30 seconds between the counter and the van. Will not ever use y'all again.

John H 
Rating:
2.0

Bad attitudes for unknown reasons and the male at the front counter was on his phone and unfocused.

Gloria J 
Rating:
5.0

N/A

Alexis s 
Rating:
4.0

Customer did not leave a comment.

Natarsha H 
Rating:
5.0

Customer did not leave a comment.

Ski T 
Rating:
3.0

For the money that’s paid to rent a Uhaul, a customer should never receive it as filthy as the truck I received on yesterday. The customer service was in between unprofessional and ghetto. I purchased a dolly and instead of it being put on the truck properly it was thrown on it and slid around the truck as I drove.

Fredrika C 
Rating:
5.0

Customer did not leave a comment.

Frederick W 
Rating:
5.0

Customer did not leave a comment.

kassy b  |  First Impressions 
Rating:
5.0

Every thing was professional and friendly

Tommy H 
Rating:
4.0

Customer did not leave a comment.

Pamela W 
Rating:
5.0

Customer did not leave a comment.

SIOBHAN B  |  First Impressions 
Rating:
4.0

Making vehicle doesn’t have cigarette odor

dominick w 
Rating:
5.0

Customer did not leave a comment.

Bert W 
Rating:
5.0

Customer did not leave a comment.

JERRY L 
Rating:
3.0

Customer did not leave a comment.

Jassmine s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Make sure the trucks don’t smell like hot W-D40 . Thanks

Tonya C 
Rating:
5.0

Customer did not leave a comment.

Tracey W 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
4.0

The staff was excellent. The equipment was good but in some areas in need of repair.

JOSEPH F 
Rating:
3.0

The lady at the front desk was rude. She raised her voice to everyone in the store. She did not want to be there. Made the visit uncomfortable.

Chris S 
Rating:
1.0

What a terrible people at jackson mississippi are. The charged me 3 days rather than 1 day 12 hours. because i booked truck for 4 hours and ut took be 12 hours what a bullshit. The paper they gave me i can easily file a lawsuite how can it be 3 days in 12 hours ?

Tejinder D 
Rating:
5.0

Excellent!!!!! . I don’t remember the guy’s name but he was working customer service by himself and handled every customer with respect and patience.

Kimberly C 
Rating:
5.0

Customer did not leave a comment.

Gambrell W 
Rating:
5.0

Customer did not leave a comment.

Nene F 
Rating:
5.0

Customer did not leave a comment.

CEDRICK M 
Rating:
2.0

Customer did not leave a comment.

Lawrence S 
Rating:
5.0

Customer did not leave a comment.

victoria l 
Rating:
3.0

The lady that we picked up the rental with was a little curt. We had to buy a dolly because they didn’t have any available. The plug in inside the uhaul cab was disconnected.

Rebecca L 
Rating:
5.0

Great experience!

Terricka B 
Rating:
4.0

Make sure the GPS brings costumers to your exact location because where you actually are doesn’t show up on the map😜

Carla T 
Rating:
5.0

Customer did not leave a comment.

Angela C 
Rating:
3.0

Make sure not to switch trucks during transaction And make sure that the employees greet the customers

April H 
Rating:
5.0

Customer did not leave a comment.

Sherita P 
Rating:
5.0

Give people 24 hour to keep the truck not 4 this what you all usually do

Lewis J 
Rating:
5.0

Make sure that the doors open and close freely.

Frederick F 
Rating:
5.0

Customer did not leave a comment.

angela S 
Rating:
5.0

Customer did not leave a comment.

Charles G 
Rating:
3.0

I booked online on 2/24/24 and was told to be there @ 12:00 pm. When I got there, I was told that they wouldn't have anything until Monday. Not knowing that there was a man behind me returning a truck, I was about to leave. I ran into an old friend and started talking. Just as I was leaving, she yelled that she now had a truck. She could have told me that she was waiting on a return. I almost left without my truck because she didn't let me know exactly what was going on!

Charles J 
Rating:
4.0

Customer did not leave a comment.

Mary N 
Rating:
4.0

Customer did not leave a comment.

Dawn L 
Rating:
5.0

Customer did not leave a comment.

TABITHA T 
Rating:
1.0

When I went to turn it in the people here didn't give 2 shits and did nothing about the safety issues I reported.

johnathan w 
Rating:
5.0

Representative was very helpful, knowledgeable and everything a customer sales representative should be! They went above the call of duty!

Jacqueline C 
Rating:
4.0

Make two things absolutely clear to the customer looking for a one-way one day rental, that they are going to be charged for two days regardless. and that they need to be sure the drop off location will still be open when they are through with the rental. I was very surprised to find out that it is U-Haul policy to charge for two days regardless. and I also came to realize the drop off location closed at 5 instead of 9 or 10.

Paul C 
Rating:
4.0

Overall it was good. I just wouldn’t recommend due to the location as it is not in the safest part of town. Secondly, neither Google nor Apple Maps has it in the correct location.

Marion M 
Rating:
5.0

Everything was great

Lee A 
Rating:
1.0

This was not the location I made my reservation at. I went to that location and was told my reservation had been moved to this location. This was news to me - I had not been informed of this change. The staff here was not particularly helpful or courteous. (the same was true at the East Highway 80 location as well).

John A 
Rating:
3.0

Customer did not leave a comment.

Shonn D 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
2.0

The young lady stayed on her cell phone not acknowledging me even thou , I was standing at the counter, just stayed on her phone for a least 5 min. Or more, customer service suck...

tawnya f 
Rating:
3.0

Customer did not leave a comment.

Breanna O 
Rating:
5.0

Customer did not leave a comment.

MEREDITH M 
Rating:
3.0

Customer did not leave a comment.

Vivek C 
Rating:
5.0

Customer did not leave a comment.

Philip W 
Rating:
3.0

The staff was accommodating. The truck had damage to the bed. Other than that, my experience at this location was good.

Marcus M 
Rating:
4.0

Customer did not leave a comment.

victor p 
Rating:
5.0

Staff was great

robert l 
Rating:
4.0

Make sure that his truck is cleaned inside and out.

Ursula A 
Rating:
5.0

Customer did not leave a comment.

PALESTINE T 
Rating:
3.0

Everything was fine

Earlean L 
Rating:
1.0

Customer did not leave a comment.

Ebony W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanette w 
Rating:
4.0

Customer did not leave a comment.

Lakiesha C 
Rating:
5.0

Extremely good service!

Katie S 
Rating:
3.0

The customer service was great and the equipment was nice and clean. The location is okay.

Jason E 
Rating:
5.0

Improve the check in because I was having problems logging into my account upon returning the rental.When renting a vehicle customer service need to make sure the the renter app is working correctly before leaving to make sure that they have a easy return process

Tara F 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
4.0

The truck would make noise when I had to turn hard . The truck also had a miss. The checking in process was difficult for me. The scanning process did not work; therefore, I hope the fee was waived

JAMES J 
Rating:
4.0

Customer did not leave a comment.

Elise G 
Rating:
5.0

I had a great visit ,the employee was great good very impressed !!!!

MARY S 
Rating:
5.0

The guys was great

Charles J 
Rating:
5.0

The staffs were great. I only had an issue with one of you all customer. He sort of had me on guard by his angry actions.

Joshua O 
Rating:
5.0

Customer did not leave a comment.

ciera j 
Rating:
5.0

I truly enjoyed the staff at this office the young man that hlp Me was truly kind and friendly

Ethel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRELL W 
Rating:
5.0

N/A

kenneth B 
Rating:
5.0

The manager was very nice and courteous

reggie t 
Rating:
5.0

Please just don't give anyone a rental that was not road ready. The check engine light stated on the hold time,low air pressure, transmission was slipping, and the door felt like it was gonna pop open everytime . Door kept shaking the hold time. That's why I was late getting it back before the closing time but I didn't make it. If you want everyone to report issues with the truck before someone get the truck then the staff should have not put me in that truck. Bad service

Paul A 
Rating:
3.0

Have workers whom have a nice personality.

jeffery m 
Rating:
5.0

Efficient courteous and reasonably priced.

JIMMY H 
Rating:
3.0

The truck was awful. The mirrors shake really bad and the truck was really loud.

JAMES J 
Rating:
1.0

Our storage was broken into and we took a great loss on several items, the facility took no responsibility. There are no lights in the storage or Hall ways. My homeowners policy should never have been placed on storage unit because I asked for coverage from Uhaul specifically. This was a horrible experience

Stanley J  |  Overall Experience 
Rating:
5.0

Helpful,professional,&friendly

Tommy H 
Rating:
5.0

Customer did not leave a comment.

Quynhnhi N 
Rating:
5.0

Customer did not leave a comment.

Jerry H  |  Overall Experience 
Rating:
5.0

Great!!!

Jacquelin B 
Rating:
5.0

Customer did not leave a comment.

KEITH M 
Rating:
4.0

Customer did not leave a comment.

Mack J 
Rating:
5.0

Customer did not leave a comment.

SHAVONNA I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deloris H  |  Overall Experience 
Rating:
5.0

Alicia was impressive with her ability to efficiently handle two transactions simultaneously. I must also note that she handled a trailer rental trans action for my cousin over the preceeding weekend and impressed my cousin with her helpful, friendly attitude. My cousin's recommendation and comments about Alicia were the reason I chose this U-haul location. Please ensure she hears about these positive comments.

William R 
Rating:
3.0

The vehicle needs some maintenance and should have fuel in the gas tank when picked up.

Dion K 
Rating:
5.0

Customer did not leave a comment.

Mynetris G  |  Overall Experience 
Rating:
5.0

Keep great customer service and do what you guys are doing and it's great.

JERRY B 
Rating:
3.0

Customer did not leave a comment.

April G 
Rating:
3.0

Customer did not leave a comment.

MELVIN W 
Rating:
5.0

I did recommend it to William David Ramey

Felecia C 
Rating:
5.0

Customer did not leave a comment.

Tandra W 
Rating:
5.0

Customer did not leave a comment.

Sharenus P 
Rating:
2.0

Customer did not leave a comment.

MACRTHUR M 
Rating:
5.0

Customer did not leave a comment.

Melody L 
Rating:
3.0

Customer did not leave a comment.

Erica H 
Rating:
5.0

Everything you doing is fine.

MARVIN B 
Rating:
5.0

Customer did not leave a comment.

Shanta C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harold B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAPHNE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie N  |  First Impressions 
Rating:
3.0

I was still being charged for a storage after staff clearly told me they would log my return.

Seph M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marion r  |  Overall Experience 
Rating:
1.0

Alicia was very impolite and unprofessional she need more training

Laterrio W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vallerie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zariana T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tamara M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madison N  |  Overall Experience 
Rating:
1.0

Staff was rude and very unprofessional. Shae and a new staff me that can cam in a lil later.. She acted as if I was bother her when asking her. Question.. I was over 45 minutes in a hot storage unit that was suppose to be temperature controlled with my 3 year old daughter. It was 100.degrees in there. Im very displeased because I’m have been playing for a tempature controlled unit.. I have to reach out to customer service .. Because no ever came to remove the lock that was placed on the unit because my payment was late . The rep . Trying calling several time no one answer his calls either . My Some of my property is broken, Has mold, roach droppings and spider webs on it .. but the policy states that it’s pest control. I still unboxing my things but needless to say I am very displeased

Katrina M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William C  |  First Impressions 
Rating:
5.0

No

debra g  |  Overall Experience 
Rating:
2.0

I couldn't get in my storage area when I needed too the staff acting like I was bothering them to open to door to get in my storage manager and staff not friendly at all

Jacqueline E  |  Overall Experience 
Rating:
4.0

I guess the Facility is remodeling the front office so that was a little inconvenience.

WANDA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin R  |  Overall Experience 
Rating:
5.0

Great staff in Hattiesburg and Uhaul of Jackson. Highly recommended 👌

Stanley J  |  First Impressions 
Rating:
1.0

The space that was quoted to us was too small and on a 2nd floor. Had to find another storage place

JESSIE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara E  |  Overall Experience 
Rating:
1.0

I received a voucher and on the phone I was told to use once I return. I was also told that on my 1st day of payment. Then on the final day I was told that they don't do it on the office the will send me a check. Still have received anything, will someone call me or mail my $20

Jo K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levi l  |  Overall Experience 
Rating:
5.0

Everything was great

WANDA R  |  First Impressions 
Rating:
1.0

The Uhaul facility was upkeep and all my items were water damaged inside. I complained several times and no attention was given to the situation.

Shirley W  |  Overall Experience 
Rating:
4.0

The staff can be a little more forthcoming when they know they are having issues that can be problematic for you. For one the passcode computer reader was not working so I could access my unit, and when I tired to communicate with the staff non would respond. There was this whole ordeal that I had to figure out myself, and when I brought it to thier attention they was aware just failed to inform me🙃 which could have save me a lot of drama and time.

Abrigail T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keddrick H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Radecki B  |  First Impressions 
Rating:
2.0

Great welcoming staff and very friendly staff and they were very helpful.. Location was clean. I will recommend U-Haul for service.. Thanks again.

Robert B  |  Overall Experience 
Rating:
5.0

The UHAUL that Mrs. Shay Jones operates has always provided exemplary service. I have used this UHAUL location for nearly one decade!

MICHAEL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whysheepter S  |  Overall Experience 
Rating:
3.0

Thank for your services over the years, however due to financial obligations changes, and your rental rates increased I had to make decision. However, thank for your services.

Virginia p  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chauncy S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kisha F  |  Overall Experience 
Rating:
5.0

Manager was very helpful

Ciara B  |  First Impressions 
Rating:
5.0

Met all my needs

Bridget G  |  Overall Experience 
Rating:
5.0

10/10 most definitely would recommend‼️💜

Roslyn S  |  Overall Experience 
Rating:
1.0

Could not get into my storage

Kisha F  |  First Impressions 
Rating:
5.0

Rob and Kym were really professional and nice

Samone D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

elyric w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla P  |  Overall Experience 
Rating:
4.0

I still have not received my $60.00 deposit back..

David B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mynetris G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia M  |  First Impressions 
Rating:
1.0

I need a return call from Corporate ASAP. I am going to the unit with a dectector

MELODIE T  |  First Impressions 
Rating:
5.0

It was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way

cierra j  |  First Impressions 
Rating:
5.0

I felt safe. And well lighted...and not to pass out...air

Tanya S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary T  |  Overall Experience 
Rating:
5.0

Na

Raquel B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seirra B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vernon h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lafreda S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ramona H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAPORSHA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dance O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSEY L  |  First Impressions 
Rating:
2.0

Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.

Daphne A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BESSIE L  |  Overall Experience 
Rating:
5.0

Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.

DICK B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dejuanna P  |  Overall Experience 
Rating:
5.0

All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara Collins

Barbara C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica H  |  First Impressions 
Rating:
5.0

The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..

Robert B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pamela r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracey W  |  Overall Experience 
Rating:
4.0

The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.

john b  |  Overall Experience 
Rating:
3.0

Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.

Tonya O  |  First Impressions 
Rating:
3.0

Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service

Deundra M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa w  |  First Impressions 
Rating:
5.0

The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.

CHERYL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawna B  |  Overall Experience 
Rating:
5.0

Fantastic Service

Alexandira S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrene R  |  Online Move In 
Rating:
1.0

The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.

janice r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie h  |  Overall Experience 
Rating:
5.0

Moved out date 11/4/2021.

Curtis B  |  Overall Experience 
Rating:
1.0

I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!

Tommie W  |  First Impressions 
Rating:
5.0

Very clean facility. ALL employees were always helpful and professional.

Candace C  |  Overall Experience 
Rating:
5.0

I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.

Pinkie D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B  |  First Impressions 
Rating:
4.0

It’s was VERY warm for a climate controlled place

Jazmyn N  |  First Impressions 
Rating:
3.0

When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible

QUEEN B  |  Overall Experience 
Rating: