Comentarios del cliente para U-Haul Storage of Highlands

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Highlands

Grado total:

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Ben S. en

Grado:

Terrible experience using the online only system to access vehicle. Could not get a code without to open the lock box without out help on the customer service line. Once the box was open it did not have a key in it and there was no one staffing the location to help until later in the morning. On the plus side the national based customer service agent I spoke with on the phone was super helpful, accommodating, and friendly.

everett L. en

Grado:

App process was very poor and time consuming. Customer service was unreachable and when emailing the service rep from my order completion email I received a rude condescending response. Will never use U-Haul again.

Michele S. en

Grado:

When I made my online reservation I specifically selected to use an agent, not the mobile check-in. However, when I arrived at the location there weren't any agents so I had to use mobile check-in. There were delays in processing my reservation, even though I had done it all online in advance, so I was waiting outside in the cold and ended up being late to meet my movers. Overall I was very disappointed with the entire process.

Justin B. en

Grado:

El cliente no dejó un comentario.

Erik B. en

Grado:

I have been overcharged with pending transactions causing no end of trouble, in my checking account... one charge for $64.90 which cleared, even though Amanda said these initial charges would be unclaimed and reiterated when our contract completes, another charge of $35.05 and $24.36 still remain as pending, but the $93~ charge has finally come off my account as pending, unpaid, returning my balance to almost normal. I’ve now gotten two invoices, one for $117~ and another for $128~ either of which only $64.90 is paid, leaving the other two pending transactions, in my account a mystery and negatively impacting my financial capacities , for holding too many placeholders charged for one transaction, from me?

Elizabeth W. en

Grado:

El cliente no dejó un comentario.

Brittney F. en

Grado:

There is no drop box for the keys! Had to call, wait for 45 mins, then get the code from a customer rep to put the keys back where I obtained them. Please add a drop box, this is frustrating.

John D. en

Grado:

Very rude people, no help at all. Expected way more, but got way less.

Roger M. en

Grado:

Didn’t unlock our unit, causing our return if the trailer to be late. They attempted to charge us for an extra day to which we fought. We had to go with a different company for storage.

Roger M. en

Grado:

Rented the unit and they never unlocked it! Drove a trailer all the way there, so glad we went to find the unit before we began unloading! They couldn’t get ahold of anyone to come unlock it!!

juan p. en

Grado:

No office on property is not good. Loading dock not a good height for u-haul trucks. But it is a clean facility and staff member Keith is very helpful and professional.

Charles T. en

Grado:

none

felix c. en

Grado:

It’s sketchy really worried about being there by my self my girl said issues hard really to have a dolly car ? have 2 for bed & only 1 flat to use whole facility Elevator sucks 200 words.

steven r. en

Grado:

Elevator not working on moving day

Carolyn B. en

Grado:

Overall good experience.

Jonathan S. en

Grado:

Easy access. 24-hr.

jim v. en

Grado:

Doors were locked 24/7, but were usually propped. Although staff were supposed to be present, I never saw any on site. All told, a little creepy. But, I had no problems.

Nejc S. en

Grado:

Good place. A lot of place to maneuver with your stuff, large elevator, moveing carts are waiting at entrance. No complains.

Phillip K. en

Grado:

Would come back

corey w. en

Grado:

Wonderful customer service and clean facility

KENNETH T. en

Grado:

Great service

michael f. en

Grado:

Absolutely terrible experience! Spent half a day driving back and forth between the office and storage location trying to get access code to work. After 4-5 resets on my code, finally had to cancel.

nils a. en

Grado:

Aaron at mile high was really helpful. The girl I booked with over the phone was clueless and did everything wrong which made me nervous. Wish there was a better/bigger dolly at Lipan st. storage.

Vanessa M. en

Grado:

Brian was always so kind and helpful

Dwayne W. en

Grado:

Everything was good - the process was smooth and explained very well!

Bree M. en

Grado:

Blah

Gabriela F. en

Grado:

Great location, good storage space. Very clean.

Marsha R. en

Grado:

Received excellent customer service . Store was very clean. I hihhly recommend this location.

Mikaila M. en

Grado:

I was told by the guy at the front desk that this was a 24 hr. Access storage..... Well I can get in right now.

heather r. en

Grado:

Everything was great and having the carts there was super helpful!

Justin W. en

Grado:

Attends were not available during posted hours. Couldn't get ahold of anyone local to help me with move in & directions & online services didn't adequately provide me with move in procedure.

Justin W. en

Grado:

I never found any attendants even during posted hours. Kinda dumpy place .

Seneca H. en

Grado:

Everything went smoothly with my stay with this Uhaul facility

Emily M. en

Grado:

They were so amazing and helpful.

Danny H. en

Grado:

Great facilities and customer service!

DANIEL K. en

Grado:

Not enough moving carts for a facility that large. Card reading system is a joke. Sometimes it works and other times not. Customer service call in set ice are no help at all.

Lisa M M. en

Grado:

I was rented 2 storage lockers on the second floor. The associate failed to inform me that the elevator was out and I would not be able to move in. When I checked the lockers 1 of them had a lock.

Joseph P. en

Grado:

unit and bldg always clean and secured, would have like more than 1 elevator as not to keep elevator in use. Easy access and carts available.