Customer Reviews for U-Haul Storage of Greensburg
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

96 comentarios

4693 State Rte 30   Greensburg, PA 15601
(Heading East on Route 30 on the right hand side of the road before Latrobe)

(724) 972-0325

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(724) 972-0325

4693 State Rte 30
Greensburg, PA 15601
(Heading East on Route 30 on the right hand side of the road before Latrobe)

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Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Road access getting down to the facility was terrible. It was narrow and very steep and not good for towing a trailer or boat. My space was very narrow and difficult to back in to. It was also on a rather steep grade. I only parked there one night and pulled my boat out and moved it to another storage facility. It took me 4 times to visit the office to cancel my contract because the counter was left unattended. Each time I waited for at least 10 minutes and no one ever came into the store to see what I needed. The staff is either very unattentive or it is severely understaffed. I would NOT recommend U-Haul to anyone.

DON G.  |  Overall Experience 
Clasificación:
5.0

staff was friendly and very helpful

PAUL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne r.  |  First Impressions 
Clasificación:
5.0

There is not anybody at the storage unit area to meet with. When I called from the unit area I was told that I need to talk with the mgr and sign the paperwork. The rental office is about 3 miles away from the unit storage area. There needs to be signing to let you know that and the folks that answer the calls at the 800# need to know what to tell the customers .

John K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER K.  |  First Impressions 
Clasificación:
1.0

Uhaul only worries about their property..no one else's..they are NOT for the saying of " Providing great quality care & services to our loyal clients with reasonable prices"! Uhaul.. We want your $ and don't care what happens to you & your families lifetime belongings. Uhaul needs to recognize the dynamics of todays' society.. And these organized-crime families/group/ teams..are well aware that this gets brushed under the rug.. And nothing gets monetarily replaced nor validations of these actual burglarized cargos & units... ALL OVER THE UNITED STATES OF AMERICA...families are losing completely everything & becoming homeless due to such acts of crimes. These criminals are communicating worldwide to spread the continued shenanigans that they get to "come up" .. So go ahead you can do it too..easy job..no consequences. This should NOT BE THE NORMALITY OF TODAYS ' LIVING! IF YOU KNOW BETTER UHAUL, DO BETTER!

Jamie C.  |  First Impressions 
Clasificación:
2.0

The road leading to the facility was extremely steep and narrow, no signage for direction. The units are built on a slope, the area had been plowed, which left a very slippery surface to work on. We had to go buy salt, we both slipped and fell several times, a huge liability for U-haul. I was forced to buy u-haul locks for the units, what a racquet. The associate that rented me the units had an extremely hard time with his computer, didn't seem to know what he was doing, poor customer skills. I rented a 26 ft truck and an 8 ft trailer at the store on blanding blvd in orange park, the rental experience was relatively normal, I got the truck back to my step sons house, checked the truck, low on antifreeze, low on brake fluid, I had to buy antifreeze, the brake fluid is special, 5.1, couldn't find it anywhere. U-haul has a monopoly on the moving business, overpriced, outrageous "add ons. I hope never to use them again.

JOHN K.  |  First Impressions 
Clasificación:
4.0

I was very pleased with my service at U-Haul. I just wish the fee could have been lower.

joyce l.  |  Overall Experience 
Clasificación:
4.0

Entrance off PA State art 30 needs revised

joseph c.  |  Overall Experience 
Clasificación:
5.0

Greg was amazingly helpful in asking all of our questions and setting us up! When we got to our unit and our card didn't work to buzz out, he was right there to help!

ashley g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce l.  |  First Impressions 
Clasificación:
3.0

Need you answer the phone in Greensburg not a call center

Debbie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tim e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

Thank you Joe Morgan!

Stephen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B.  |  First Impressions 
Clasificación:
5.0

Both staff that assisted me were extremely patient and helpful. The staff from greensburg Uhaul was awesome and patient.

Lexi V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lindsey l.  |  Overall Experience 
Clasificación:
5.0

An all around great experience!

Gary H.  |  Overall Experience 
Clasificación:
5.0

The gentleman who helped us (Joseph Morgan II) was very efficient, courteous and had a good sense of humor! I would definitely return to this U-Haul facility! ¡Gracias!

Susan C.  |  Overall Experience 
Clasificación:
5.0

unit is available 24/7 but there is no lighting available when it gets dark.

Elizabeth T.  |  Online Move In 
Clasificación:
4.0

Other than the steep hill entrance off of rte 30, Fine May be tricky in the snow

Michael S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kristina l.  |  Overall Experience 
Clasificación:
5.0

Reserved unit online. No problems.

Cathy G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G.  |  First Impressions 
Clasificación:
5.0

National Call center sucks! They hung up on me after 20 minutes on hold and lied to me regarding a unit and was unable to process. They stated they left a message for the GM which was a complete LIE THE LOCAL LOCATION WAS AWESOME THE CALL CENTER ABSOLUTELY SUCK AND DOES NOT HELP It was quicker to drive 3 miles away then to deal with the call center

ALLISON B.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the attention and courtesy that was presented by your associate during the process. He went above and beyond to make sure everything was properly transacted. When we arrived at the storage unit though, I was disappointed to find a bag of trash left in front. Otherwise I am extremely satisfied with everything.

Gary H.  |  First Impressions 
Clasificación:
4.0

The service was very helpful. I had 1 problem on the entire sign-up. When I swiped in to the storage location to confirm my ability to clearly get in and get out, I noticed a large PUMA fifth-wheel trailer parked into my parking space #714. Could you please contact the owner and ask them move the fifth wheeler to whatever parking spot that they are actually renting?

Stephen B.  |  First Impressions 
Clasificación:
5.0

Will runs a good Uhaul location and a nearby outdoor storage facility. Would do business here again. Very courteous and helpful.

Joseph D.  |  Overall Experience 
Clasificación:
4.0

There was an odor coming from a nearby unit (which is out of the control of the staff). My unit was very clean and ready to use!

Anthony S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

kristina l.  |  First Impressions 
Clasificación:
2.0

There is no way to contact for help after hours on a 24 hour facility. We almost got locked inside the gate due to uhaul having double access numbers and the gate not working properly. Please contact your after hours number and see what I mean. There's zero help. When you press the number you need the phone goes dead. I cannot use a facility with no after hours help. Management said there's nothing they can do. I feel that's not appropriate for the money we spend for a facility.

DEANNA K.  |  Overall Experience 
Clasificación:
2.0

The facility is fine and I am sure Jay Cee is nice but it is impossible to get ahold of anyone at the store or get a return phone call. Also, they send letters with the wrong email address so you can't email them.

michelle h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany B.  |  Overall Experience 
Clasificación:
4.0

One of the neighboring storage units had an awful smell that was spilling over into my unit. This is out of U-Haul's control, but it was a minor inconvenience.

Anthony S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy Jo G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Regis T.  |  First Impressions 
Clasificación:
1.0

My storage unit leaked and caused a lot of damage to much of my property including a 1000$ recliner couch.

David F.  |  Overall Experience 
Clasificación:
1.0

I had a horrible experience here. I picked up my uhaul and went to the storage unit to find my unit. The roads were covered in ice. I got stuck. Tried to call the store for help and didn't get through 7 times, called roadside 3 times and got disconnected all 3. Finally went to the website link and submitted a report and had to wait for response. Ended up wasting 3 hours of my time because the storage unit roads weren't properly taken care. Then I got 1 load done by dark and the lights weren't on at the facility. I had to unload with a flashlight because there was no lights. Got stuck again leaving except I managed to get out without assistance that time. Not a fun time. If it weren't for the employees of uhaul being as awesome as they were, I would be a lot more unhappy.

Joni P.  |  First Impressions 
Clasificación:
4.0

The main only issue I had was direct contact availability via phone to offices causing delays in my request and needed account clarification. Overall the Greensburg office staff always friendly and helpful.

valerie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl W.  |  First Impressions 
Clasificación:
4.0

Everything was perfect until I arrived at the storage facility and found a lock on the unit. I had the movers nearing the unit. I called the store, received the company wide system prompts, NONE of which answered, instead went silent on what seemed to be a silent hold. The third time I decided to wait, 20 mins later there was nothing, I tried the call button at the entrance gate but no response...I finally thought I would call the new store in Latrobe Laurel Mountain plaza and asked the manager if he had a special way to get through to the Greensburg store on RT 30. He tried and left them a message. By then the movers arrived at site. By happenstance there was a woman driving around the site. Turns out she was there helping another person with the same situation. She was actually able to make contact with the store manager by calling his cell phone. Finally they issued me another bin, after all the calls and all the time I was finally able to unload. Solution for ya, have an "urgent" line to contact within the prompt section. Someway to help those who just leased a unit, was paying movers by the hour and exhausted all options. That's all.

Kory S.  |  First Impressions 
Clasificación:
3.0

you guys wouldn't take out the money from my card automatically. it cost me $80s extra in total.

bradley m.  |  Overall Experience 
Clasificación:
5.0

Swell guys running that store! Very helpful overall.

Michael P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nelson r.  |  Overall Experience 
Clasificación:
2.0

The spaces smell bad. There was a lock on the space I was assigned when I arrived. I could not reach the office by phone after I arrived at the storage facility. The driveway is steep and dangerous, and the office didn't warn me about this ahead of time. I emailed the office to request a callback which I never received. I called the national 1-800 number but they couldn't help. Poor service all around. Very disappointing.

SAMUEL T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Joshua H.  |  Overall Experience 
Clasificación:
2.0

Checked out of storage unit online. Showed waiting for managers approval for 3 weeks. Got letters in the mail saying my payment was overdue. Could not get a hold of anyone by phone. Min of 15 minutes hold time. Sent email, chat, and finally talked to someone over the phone. Was told they would talk to manager. Issue never resolved. Had to drive out and go to the store in person to resolve

Daniel R.  |  Overall Experience 
Clasificación:
1.0

was charged for units I never had because they were 2 of your smallest units. i was suppose to have 2 med units. Never got them finally got a unit. told your site i was out of unit. started gettiung late charges and theats of liens. finally got that resolved and i started getting late notices for the two small units that I was never in. the Greensburg manager never got in touch with me to try and resolve this.

Jean G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Harry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID J.  |  First Impressions 
Clasificación:
5.0

William the manager at the Greensburg, Pa Uhaul was the nicest and most accommodating person I have come across in many years. He is friendly, mannerly and shows true concern for the customer and for Uhaul getting the best customer contact experience. Give this man a raise because he deserves it and should be a model for all your management employees. Thank you William you are the BEST!

Donna K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  Overall Experience 
Clasificación:
5.0

Fix the gutters from leaking

William N.  |  Online Move In 
Clasificación:
2.0

They gave me two small units and it took forever to get them to get me the right size. There needs to be restrooms, vending machines with affordable water and snacks. The keypads need to be higher so you can reach them from a truck. You need people working in your location instead of talking to someone in another state.

Jean G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
4.0

Some of my furniture got wet

Roy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denise g.  |  Overall Experience 
Clasificación:
5.0

Your staff was top notch. Will, the store manager, took great care of me. He helped me purchase an appropriate lock for my storage unit and even led me to the storage unit to open it up, inspect it before use, and asked if I had any questions for him. Great service from a great employee. Thanks, Will!

Nathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tyler d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzy S.  |  Overall Experience 
Clasificación:
1.0

First half of my term there was no security. Gate was "broken" and left wide open 24/7. Once they fixed the gate if you were three days late they locked you out of accessing the storage units. Customers should of been given discounts for all the time the gate was not functional.

Jason W.  |  Overall Experience 
Clasificación:
5.0

Jay-Cee was very helpful and moved me into a unit that if perfectly suited for my needs. I recommend U-Haul to anyone I know. Always fair prices and always willing to go the extra mile to make sure I have a first class experience.

Andrew B.  |  First Impressions 
Clasificación:
5.0

Great customer service!!

Kathy O.  |  Overall Experience 
Clasificación:
2.0

Went to UHaul to rent a storage unit. Rented #207 and purchased a lock/key. Went to Unit #207, there was a lock on it. Called UHaul/Greensburg 7 times over 3 hours to ask that lock be cut off.

dorthy s.  |  First Impressions 
Clasificación:
3.0

Promedio

sandy l.  |  First Impressions 
Clasificación:
3.0

Inperson service was helpful/friendly. Facility not secure, dilapidated fence and broken gate need repair. National customer service reps were very unprofessional when I tried to cancel over the phone

Mark L.  |  Overall Experience 
Clasificación:
1.0

Don't rent storeage

Ashley H.  |  Overall Experience 
Clasificación:
5.0

Service was great

steve p.  |  First Impressions 
Clasificación:
5.0

Joseph was great!!!

Robert P.  |  Overall Experience 
Clasificación:
2.0

I was supposed to receive a free lock since I selected the "rent now" option -there was no lock in the unit, where I was told it would be. Also, even though I went on move-in day it was still ziptied.

Ashley H.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service

laverne h.  |  First Impressions 
Clasificación:
5.0

The service was excellent. I highly recommend u-haul.

marcia n.  |  First Impressions 
Clasificación:
4.0

easy and accessable

denny m.  |  Overall Experience 
Clasificación:
5.0

Excellent service! Joe Morgan great work!!

ANDREW ANTHONY B. | Reservación
Clasificación:
5.0

Great service

Roy H. | Reservación
Clasificación:
5.0

Very helpful and nice

Robert P. | Reservación
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