Customer Reviews for U-Haul Storage of Foster Rd

2513 comentarios

5800 SE 88th Ave   Portland, OR 97266
(1/4 mile west of I-205)

(503) 771-1151

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 771-1151

5800 SE 88th Ave
Portland, OR 97266
(1/4 mile west of I-205)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
1.0

Manager is a tool. Rented a car dolly that didn't work.. told them what car I was needing to tow. Brought it right back.. customer service said that they could do a refund/ credit. When I return, He refused, said he was making a business decision.. I guess customer retention isn't something he cares about. He was a jerk about it too.

MICHAEL A R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA JOHN S. 
Clasificación:
3.0

When the sun was setting I tried to pull a visor down and it was not there.

ANGELA F. 
Clasificación:
1.0

Actually help people

NATALIE MARIE P. 
Clasificación:
2.0

I received a truck that had an awful smoke smell inside it was not clean. When I said something I was told that's odd then the other worker stated oh yea that was the truck that was return with cigarette ashes everywhere. I had no choice but to take the truck. I hired mover and was expected to show up with the truck. It was sickening to have to take the truck

Yondella H. 
Clasificación:
5.0

Not change a reservation and mess it up.

Matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry A. 
Clasificación:
5.0

I wish I knew his name. A young man helped us and was awesome. Very helpful and friendly.

Greg W. 
Clasificación:
4.0

always helpful staff, ready to assist

Sasha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
4.0

Everyone was helpful. Thanks

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dax M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER RYAN S. 
Clasificación:
4.0

app didn't work for check-in; picture of gas/mileage wouldn't load

Benjamin V. 
Clasificación:
2.0

Hire more people to help.

Bianca C. 
Clasificación:
3.0

When we arrived to pick up truck they couldn't find the keys. The truck they gave us was pretty banged up.

Mindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLY BARBARA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GIANNA K. 
Clasificación:
4.0

The truck was beat up, lots of sand in the back and a fairly rough ride. It did have 120k miles on the truck. The folks at this location are very helpful and customer focused.

Susan S. 
Clasificación:
5.0

Great customer service, didn't have to wait for checkout. Very professional.

CEDRIC P. 
Clasificación:
5.0

I am taking the time to write this because Rolando at 5800 SE 88th in Portland, OR did such a terrific job without any support staff, running the whole place by himself on a busy Labor Day weekend morning. He was professional and polite and very efficient despite the difficult circumstances. You are fortunate to have such a dedicated and proficient employee.

Kent S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

The guy working the desk was incredible! He was multitasking and was damn great at it! Definitely deserves a raise!!

Tyler F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN ARTHUR S. 
Clasificación:
5.0

Everythng was easy, no hassle. I was in and out fast. The agent I worked with was friendly and took good care of me. the return was also effortless as well. Overall this was a great experience.

MATTHEW LOCKE T. 
Clasificación:
4.0

A solid, hard-working crew.

KENNETH P.  |  Overall Experience 
Clasificación:
5.0

When making a reservation on line disclose the tax that you will be charged. Wasn't expecting 200 plus in taxes and being on a budget it really screwed us.

KATHY C. 
Clasificación:
5.0

Very nice guy, did everything for me at drop off and made sure I was satisfied.

Samantha P. 
Clasificación:
1.0

Truck didn't run real well and brakes could use some work. Staff messed up my reservation multiple times, did not have equipment I had reserved available when I arrived (moving blankets), he said he just gave the last ones out. Was delighted to open the truck to find a bag that claimed to have 6 blankets but then discovered it only had 4. Broke a very large, very sentimental mirror because we didn't have the packing materials that were supposed to be reserved for protecting this item. And, I'd been led to believe that my first 30 miles were included with the truck rental but then found out that was only with one way. Also, one way is more expensive(?) Truck looked different than the truck in the pic on the online checkout. Staff doesn't seem to know what they're doing. I was very confused and stressed out during this whole transaction.

Charlotte D. 
Clasificación:
3.0

This was the first time since you guys switched over to email links to assess condition of the equipment before rental. The person at the location was very worried about efficiency, part of what I'm paying for is service / time. He had no tolerance for when I ask any questions and seem to have very little time to spend on this transaction. When I was checking out the equipment and before I use the email link since it was my first time doing it this way I asked him if he knew that the running lights were not working he told me “if you feel unsafe taking it out, it's the only equipment we have”. I replied, I was more worried about the fact that they(uhaul) might try to charge me for the damage. My first visit to the birthplace of U-Haul and probably be my last. PS: I carry a class A license, It's not about if I feel safe using the equipment it's about if it is safe to use the equipment.

Tommy E. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA LYLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vania S. 
Clasificación:
3.0

One agent was incredible to work with and happily attempted to help me. The other agent seemed short and was not very helpful with my questions or needs

Jared G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marc L. 
Clasificación:
5.0

Staff was wonderful!!

SCOTT EUGENE C. 
Clasificación:
4.0

Service was fast, friendly and efficient! Very happy

SUSAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA DAVID R. 
Clasificación:
5.0

speedy polite service and new, clean equipment.

GARSON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC KNIGHT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN F. 
Clasificación:
5.0

Thank you didnt even have to go in the store.they met me and took my keys for check out.

LORETTA W. 
Clasificación:
5.0

Friendly folks

JOHN S. 
Clasificación:
4.0

They were amazing, friendly, funny, and helped out when there was a reservation mistake and got me what I needed in a different style with great energy.

HEIDI E. 
Clasificación:
3.0

The staff here were much more helpful and it made for a much better experience.

CATHERINE S. 
Clasificación:
4.0

Do not lose the yard commander at 87th and Foster. He is Outstanding across the board in all categories. Top drawer work ethic; knows his stuff; cool under fire Notices and shares things that will improve your vehicles performance with trailer in tow. I have 50 years of retail management under my wings and I could not equal your yard commander. Top to bottom a quality manager and very nice man. Uhaul will be hard pressed to retain him. Pleasure to work with him. Sincerely, Patrick Shorb. Decades long, regular customer.

PATRICK KELLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

Friendly service, especially manager Ronaldo. Overall, staff was very helpful. Please keep up the excellent work.

Loc T. 
Clasificación:
5.0

Nice people

Nelson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
4.0

Customer service was outstanding. They were super busy and still managed to help every one with incredible speed. Wish the other locations had service like this one

jason W. 
Clasificación:
1.0

El cliente no dejó un comentario.

TYSCHAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
2.0

I dropped the trailer off, albeit a day late on Sunday, but when the invoice was sent the next day I noticed I was charged for 2 late days as if I dropped it off on Monday. I was already 200mi away when I was supposedly charged for dropping it off?

KIMBERLY C. 
Clasificación:
5.0

This location was very busy and the two gentlemen helping the customers were amazing. They were literally running to take care of everyone. They had great attitudes, answered all the questions thoroughly and didn't make anyone feel like they were being rushed through. They took customer service very seriously and I appreciated that!

Stephanie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D B. 
Clasificación:
5.0

The young man who helped us hook up was GREAT! What a great asset he is to this business. He makes me want to come back to this location, even though it's not the closest to my house.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT RANDALL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN MICHAEL K. 
Clasificación:
1.0

Fire Rolando the GM. The most disrespectful person I have ever come into contact with. He literally talked shit about me on the phone IN FRONT OF ME AND OTHER CUSTOMERS IN THE STORE because his own employees didn't properly check in the auto-transport when I returned it. I had a customer service person from Uhaul on the phone with me. She heard everything. Listen to all calls in relation to my reservation for more information. Ultimately, fire this piece of shit person. Rolando, you fucking suck and I should get a full refund solely based on your pathetic "customer service". I will never use Uhaul ever again. I will pay more money to another company before I ever engage with a company who employs such worthless fucking morons as Rolando.

LUKE ALLAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen M. 
Clasificación:
5.0

I made my reservation much closer to my house and everything went through. Then I got a call saying there was no van for me there and I had to go to a much further location. This was frustrating that I was expected to pay all of the extra gas and miles to go significantly further then I had asked for and been approved for. So perhaps if people have to move locations because of availability they shouldn't have to pay more

Rebecca S. 
Clasificación:
5.0

All Good,

JONATHAN WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

Very handy location and well organized. Check-out fast and easy. Trailer very good condition except hitch continually banging on the freeway. Return after hours could not be completed due to not being able to scan return code at the location. Phoned toll free number to get assistance and after 30-40 min wait the phone agent was able to get it accomplished with photos I sent. 5 stars for her! Codes for scanning should be tested before posted for use.

KEITH V. 
Clasificación:
5.0

Returning here was easy and convenient. The agent didn't know that I had an extra day allowed due to the big screwup at the beginning, but was very helpful as soon as I showed him my copy of the contract. Why wouldn't Uhaul notify the drop off location of the extra day? That's how crappy they are to their customers and their dealers!

Daniel N. 
Clasificación:
5.0

For me nothing, The person helping me was excellent.

MICHAEL DREW M. 
Clasificación:
2.0

The person receiving my rental tried to tell me that I was returning the equipment to the wrong location, that it belonged to the place I rented it from and had to return it there. I specifically rented the equipment for a one-way trip. Maybe the U-Haul system screwed it up, maybe it was the guy on the other end. But that doesn't matter. What matters is that the receiver was rude about it. Obviously if his company makes a mistake it's theirs, not mine. He shouldn't be deriding me about it. I definitely would NOT deal with this location again.

DERMOT MALCOLM R. 
Clasificación:
5.0

U-Haul employee was very friendly and helpful, drop off was fast, smooth and easy.

BENJAMIN F. 
Clasificación:
2.0

Swearing, abrupt manner, by personnel

WILLIAM LOUIS L. 
Clasificación:
5.0

Great customer service, courteous and helpful. The representative was quick and polite in getting the vehicle returned and made the process extremely simple.

JOSHUA MARK V. 
Clasificación:
5.0

Awesome costumer service!

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUART S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER RICHAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia D. 
Clasificación:
2.0

I always have trouble getting the vehicle I reserved due to some error, an inconsistent error at that. And some times my deposit return takes minutes other times it takes days. Which in this circumstance is especially upsetting considering the rental I was stuck with was almost twice the price as the one I originally reserved. I use U-Haul for my business and rent at least monthly, but this last few experiences have me hesitant to use U-Haul in the future.

Colt B. 
Clasificación:
5.0

All the staff was very professional and polite! Never had a problem at this location. Rented here for 20 plus years....

GARY LEE H. 
Clasificación:
1.0

We had a reservation to pick up a trailer on a certain date and time. After arriving, the manager informed us that the trailer had not been returned by the previous renter and we were just out of luck. The manager was rude, used foul language and overall wasn't helpful. By not getting the trailer in time, it messed up all of our moving plans. Very disappointed in overall experience. Furthermore, I have tried to call this specific location and the general UHaul number over 7 times and have never been able to talk to anyone for help.

GEOFFREY RYAN P. 
Clasificación:
5.0

The gentleman that helped me with my rental was, an outstanding employee. He was highly accurate, amazingly proficient and all around a great representative to uhaul. It's hard to find employees as enthusiastic as this gentleman. He should be honoured for his dedication to uhaul.

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE LEWIS R. 
Clasificación:
5.0

Talk to Rolando, he's a superhero

Timothy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KALI R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerald S. 
Clasificación:
4.0

Noted in prior comment section.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE KAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bo C. 
Clasificación:
5.0

No blankets, or furniture pads

MICHAEL WILLIAM A. 
Clasificación:
3.0

I told them uhaul there are friendly

YUSUF HUSSEIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany H. 
Clasificación:
1.0

I was charged for two days of rental when I had the truck for less that 8 hours.

JOSEPH MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODOLFO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
1.0

I booked a 1 day rental weeks in advance and called a week prior to confirm. When i arrived i was told they only had trucks that needed to leave on one way trips the next morning which could therefore not be given to me. I questioned why those reservations were more important than mine and eventually they gave me the truck, implying that the person the next would not have a truck when they arrived the next morning. It ended up working fine for me, but left me with the understanding that I could not trust reservations. It would have been horrible if i had no gotten my truck as I had been dropped off and had movers arriving soon.

Benjamin W. 
Clasificación:
4.0

I do not have comment on this location but overall customer service over the phone were unhelpful and a couple of them were rude. Bob was the last person I connected over the phone and he was super helpful ~ hire more people like bob.

YADANO DESTA K. 
Clasificación:
2.0

Had a 20 percent off coupon used it online, when I went to pick up the truck they said they don't accept them. They said they don't know why people even bother with it. The per mile charge was double that of your competitors. The truck had a hole in the roof. Overall the people were rude and the truck was a worn out piece of junk. I will never rent from you again

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth E.  |  Overall Experience 
Clasificación:
4.0

Except the hours of access the storage was top notch. For those who can afford the price there is no better option.

Edward E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA DEE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Atreyu W.  |  Overall Experience 
Clasificación:
4.0

It seems short-staffed at the end of and beginningnof the month. The staff have to really hustle, dealing with lines of customers, issues with moving trucks/vans, stressed-out customers. As an educator, I view this as a difficult work environment for staff. Part of what they do is educate the public on the trucks, storage, policies, etc., as well as solve problems. They do the best they can, but you need to staff the office with more people during peak times.I've found them to be extremely helpful and kind, but the stress they work under is obvious to any customer walking in the door. That does not reflect on them, it reflects on management. I hope these observations are helpful.

Debra H.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and knowledgeable.

Atreyu W.  |  First Impressions 
Clasificación:
5.0

Went off easier than planned. Painless and quick. Thanks.

william r.  |  First Impressions 
Clasificación:
5.0

Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Hannah N.  |  First Impressions 
Clasificación:
1.0

Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

Vicky A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kellie S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de remolque
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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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