Customer Reviews for U-Haul Storage of Edmond

44 reviews

820 S Kelly Ave   Edmond, OK 73003

(405) 844-4949

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(405) 844-4949

820 S Kelly Ave
Edmond, OK 73003

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Terence was nice but we were told we could come to the storage anytime and that was not the case. After loading and moving 3 truckloads to a new home, we loaded the truck to take to the storage unit only to find we did not have access. Had to call to find out that even though the place is monitored we could not access the unit after 10pm. My husband and his brother arrived around 10:20. I’ve never had a storage unit that I could not access at least until 12 midnight. I currently have a unit with Sparebox and have 24 hour access. The truck is full of heavy items and due back at 8 am and the store opens at 7. Not only will the truck be back late, there will be more miles on it. The customer service lady said they should extend your rental but couldn’t tell me how much it would cost. She also said that someone would be there to help me unload the truck as my husband has to travel out of state for work in the morning. But again she couldn’t guarantee that. I’m very disappointed by the whole situation. No help whatsoever at a monitored location at 1030 at night. We never would have been there at that time if we weren’t told we could come anytime. That unit is too expensive to have limited access. I will be calling at 7am as the truck is still full.

Demeka D  |  First Impressions 
Rating:
2.0

There wasn’t adequate warnings about having to go to the main facility before the actual storage unit. The guy that helped us denied our one-month free for renting a U-Haul because he couldn’t get the discount to work. We then got back to the facility just to be locked out because there was no instruction on having to swipe the card at multiple different points to get one door open. It’s a nice place - but would have chosen somewhere different had I known what the experience would have been like.

Baylee D  |  First Impressions 
Rating:
4.0

I didn't get the door code to get into my unit. Other than that I'm satisfied with the process.

Angela M  |  Online Move In 
Rating:
5.0

Darrell, an employee at the U-haul on 820 S Kelly Ave Edmond, Oklahoma 73003 is the most amazing and helpful person ever! He really helped me out with cleaning out my storage and when I was dealing with scammers in a moving company. He deserves a raise!

VIVIAN R  |  Overall Experience 
Rating:
4.0

I would have loved to stayed with you all however , after U-Haul took over and continued to raise the prices it was no longer affordable or worth it for the size storage I was in. Also, I did not like that I had to go to a different location when I had questions or to drop off my keys because there was no one on site.

MICKAEL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C  |  Overall Experience 
Rating:
1.0

Called to make payment was told payment went through showed up and my storage had alock on it come to find out there customer service rep put in wrong information for my payment so I made it again and was told lock would be remove at 9am the lock wasn't removed until 1130 am after I had to walk up on the person working there to remove it

CHRISTOPHER J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delton R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W  |  First Impressions 
Rating:
4.0

Not very happy about the final rent not being prorated

TONY A  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LUKE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G  |  Overall Experience 
Rating:
5.0

The storage was the perfect size and very convenient to come and go. Climate control was wonderful and nothing in my storage was just as it would have if sitting in my house.

DENISE M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOMMY B  |  First Impressions 
Rating:
4.0

Could not rate staff because no one was ever in the office, but I have no complaints.

GWENDOWLYN M  |  Overall Experience 
Rating:
1.0

Biggest issue would be the price. It went up $50 in a year. Ridiculous. I’ve known people with storage and the price does get affected but not so many times in a year, twice for these storage units. Price was perfect for me to begin with, didn’t want to spend more. Didn’t take long to up that. There was damage in the unit, from water and from mice and no one was helpful with that. Even had pictures.

TRACY F  |  Overall Experience 
Rating:
5.0

Such a easy process! I paid and instantly had my my gate entry code and unit number. Lock was inside for me ready to go. You will not be disappointed with these people!

KRISTINA W  |  Online Move In 
Rating:
1.0

The unit was good. The rental had grown to over $240.00 per month. Since my rent had been consistently paid on time I can't understand the several increases. It appears you want long term rentals to move out. According to your website a 10x20 rents for $139 a month and I was paying over $240 a month.

EDITH L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BOND A  |  Overall Experience 
Rating:
5.0

Great service always willing to help.

LOVE G  |  First Impressions 
Rating:
1.0

Location and ease of getting in and out was perfect for my needs, thanks to all

JOHN C  |  Overall Experience 
Rating:
5.0

Loved the space and the staff. Highly recommend!

Jerry R  |  Overall Experience 
Rating:
4.0

a good job

Eather B  |  First Impressions 
Rating:
5.0

For over 23 years this storage location has been excellent in every way. Staff has always been friendly and helpful. Thanks for being a part of "our family".

GARY M  |  Overall Experience 
Rating:
4.0

The overall experience was very good. The rent Seemed to be higher than some but was in line with some as well. I would recommend a digital access app for going in and out of the facility. A couple times I got drenched because I had to get out in the rain to open or close the gate.

DAVID W  |  Overall Experience 
Rating:
5.0

Great staff, very friendly and helpful.

Jerry R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cathy B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JUDITH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDSEY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan K  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BRADFORD M  |  First Impressions 
Rating:
2.0

My experience was not good (before U-Haul took over). Didn’t have it long after I-Haul took over. Washer and Dryer were stolen. Furniture and boxes had spider eggs on them. Found a live black widow and brown recluse while moving out.

ELLEN H  |  Overall Experience 
Rating:
1.0

The man who waited on us was not at all knowledgeable about how to check in our 20 foot truck and tow dolly plus get us a storage unit which was part of our reservation. It took us over an hour and a half to be assigned a storage bin only to find it way too small to hold anything of any value in a 20-foot truck we were reassigned a storage bin several miles away completely unloaded only to discover that we couldn't lock it with the lock they sold us I couldn't check in online to get the free lock either. They did go put a proper lock on the bin and return the keys to us but at one point after having been there for more than an hour because he couldn't figure out how to enter anything in the computer mind you the manager who knew how to do it was sitting at the desk next to him and kept saying what do you think you should do next at this point I looked at my boyfriend and said honey I need to tap out and go outside I've had all I can take. I do not think customer should be made to wait like this while there is somebody quite capable of waiting on them but refusing to. I will do anything I can to move my thing from the U-Haul storage and into my new home as soon as I get one hopefully using a different rental system overall this experience was quite time-consuming and frustrating.!

stormy R  |  First Impressions 
Rating:
4.0

The first month was a decent price. Thought the next couple of months were a bit pricey for a 10x20. Everyone one was friendly. Finally was able to get everything in my new home. As I moved out, there were crickets scattered here and there, but storage must be sprayed because they were dead.

JOYCE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S  |  Overall Experience 
Rating:
4.0

Dakota and Josh were extremely helpful and polite. The facility on Kelly Ave was not the cleanest! There are several trailers and vehicles that have flat tires and a trailer that is filled with ALOT of trash and is a perfect feeding grounds for rats or mice!

CYNTHIA S  |  Overall Experience 
Rating:
5.0

My movers were prompt and professional. They followed my directions and worked well together.

LINDA D  |  First Impressions 
Rating:
5.0

We had to rent 2 units to facilitate my daughter and her family living with us while she shopped for a house. The whole process went very smoothly.

MATTHEW P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACEY N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN B  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top