Customer Reviews for U-Haul Storage of Eau Claire
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

176 comentarios

229 Moore St   Eau Claire, WI 54703

(715) 834-4435

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(715) 834-4435

229 Moore St
Eau Claire, WI 54703

Servicios en esta ubicación:

Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jim C.  |  Overall Experience 
Clasificación:
5.0

The staff is incredibly friendly and helpful. A+

Gregory S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelynn K.  |  Overall Experience 
Clasificación:
5.0

Manager is great! Holly is a keeper - she made my overall experience excellent!!!

Glenna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Salli W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominik P.  |  First Impressions 
Clasificación:
5.0

Excellent experience from getting a unit to the check out process. Would use again in the future without hesitation.

Sarah M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Online Move In 
Clasificación:
5.0

Clean, new facility. Friendly helpful manager named Andrew and Fritz worked with me to make experience hassle free

Harry R.  |  Overall Experience 
Clasificación:
2.0

Staff tried to put onus on me to solve their mistake of failing to check in my returned U-Box unit when I returned it in June. I had to push back and have my issue escalated to a manager, whom then could not be bothered to call me back and I had to call again to further pursue a solution to my issue.

Ted M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph A.  |  Overall Experience 
Clasificación:
5.0

The staff were very professional and friendly. They ensured that I understood everything from the beginning and there were no surprises.

Todd B.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me could not have been more helpful or informed. She was unusually awesome and i appreciate her help.

Glenna J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyris M.  |  Online Move In 
Clasificación:
5.0

Top notch facility. Employees were all very helpful and accommodating!

Deb S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole L.  |  Online Move In 
Clasificación:
5.0

Manager is phenomenal, very clear about how to access the facility

WESLEY K.  |  First Impressions 
Clasificación:
5.0

I loved having my storage until with Uhaul. Great customer service and easy process. I would for sure recommend family and friends to utilize their facilities.

Karen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane L.  |  Overall Experience 
Clasificación:
5.0

outstanding service and friendliness.

Ralph A.  |  First Impressions 
Clasificación:
4.0

Thought it said I’d be getting one month free, staff member was very busy but didn’t make me feel rushed and was helpful

Matthew P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYDIA L.  |  First Impressions 
Clasificación:
5.0

Helpful, friendly staff. Secure facility. Management listens to customers. I'm totally satisfied.

ANNE B.  |  Overall Experience 
Clasificación:
4.0

Possibly empty the trash more often- it was overflowing on most trips to storage, the other areas of the facility were clean- no complaInts.

Denise R.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me was great give her a raisd

Brad B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Katherine K.  |  Overall Experience 
Clasificación:
5.0

Hand carts very helpful. Facility clean.

Nancy S.  |  First Impressions 
Clasificación:
5.0

Helpful staff helped with extra storage needs

Rebecca J.  |  Online Move In 
Clasificación:
5.0

Great location and very friendly staff!! Easy move in and out with carts to make it easier. Amazing discount for college students!! Will be talking to everyone to rent here!!

Tami L.  |  Overall Experience 
Clasificación:
5.0

Worked great

Jon J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karsen W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily U.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Herbert E.  |  Overall Experience 
Clasificación:
5.0

Climate Controlled and they have loading/unloading bays!

Michaela P.  |  Online Move In 
Clasificación:
3.0

I had received several calls about my times being changed about my u container being dropped off and picked up. Thankfully, the times and dates still worked with my schedule, but it seemed I would schedule one time/day and then the next day I would receive a call saying it did not work anymore.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbigail Kurschner K.  |  Overall Experience 
Clasificación:
5.0

Terry with the Schofield, WI location and Bobbi with the Eau Claire location provided EXCELLENT service! They both went above an beyond to make sure our boxes were delivered on time and in good condition. They both deserve kudos and a bonus.

Drew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ben b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE L.  |  Overall Experience 
Clasificación:
5.0

Great option for storage! Highly recommend.

Sarah M.  |  First Impressions 
Clasificación:
5.0

Great overall! Thank you for having a nice facility.

michael g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Salli W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C.  |  First Impressions 
Clasificación:
5.0

great option for storing my stuff!

Emily L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy B.  |  First Impressions 
Clasificación:
3.0

Had a discrepancy with moving in and my unit but it was resolved.

Alexis T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mason L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren D.  |  First Impressions 
Clasificación:
4.0

Recommend sizing online is wrong. 2-3 room place is not correct.

Kathryn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary B.  |  Online Move In 
Clasificación:
5.0

Location and security awesome 😎

kristin k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ R.  |  First Impressions 
Clasificación:
5.0

Very easy check in. The manager we dealt with was very friendly and got us signed in very quickly and explained the process. Very easy process.

Jeffrey H.  |  First Impressions 
Clasificación:
5.0

I used the mobile process and it was very easy and fast. Fantastic experience

Tim C.  |  Online Move In 
Clasificación:
5.0

The friendliest staff ever!

Sue S.  |  First Impressions 
Clasificación:
5.0

Always so helpful and nice. Only place I'll go to when moving!!

jadzia u.  |  Overall Experience 
Clasificación:
5.0

The staff was 100% awesome. Hands down.

Bao X.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
4.0

Very easy and convenient. Only complaint was the bird wandering the halls in the upper level.

John S.  |  Online Move In 
Clasificación:
5.0

Great customer service.

Ashley S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Online Move In 
Clasificación:
3.0

Our card to get in and code seldom worked and made it hard to get in almost every time. Then when we left we followed the procedures and still got a bill with a late fee. This is super inconvenient and not very good business practice. It got fixed right away but checking out took 3 phone calls and emails to the uhaul website. Please fix your billing system issues then you would rate excellent.

Kenneth J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki O.  |  Overall Experience 
Clasificación:
5.0

Kali was very helpful. I don't think I could've had a better experience.

PHILLIP B.  |  First Impressions 
Clasificación:
5.0

Very helpful, friendly staff. I had a real positive experience.

andrew m.  |  Overall Experience 
Clasificación:
5.0

Polly was very helpful with setting up my account

andrew m.  |  First Impressions 
Clasificación:
5.0

The manager for the eau Claire area, Andrew I believe his name is, it's by far the best manager I have ever worked with in my entire life. And I've had to deal with corporate douchebags most of my career. So I would know a thing about this

Robert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C.  |  Overall Experience 
Clasificación:
4.0

The Pin # is registered as Michelle instead of Ramona or Andrew

ramona s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

Way too many furniture pads in my opinion were provided. Really a perfect experience. I now tell everyone I know that “if you are considering a move, U-Haul is the best way to move.”

barbra B. 
Clasificación:
4.0

Despite having paid for the unit, when I arrived at the unit several weeks later, it had been rented out to another client. I was told it was because I hadn't used the unit immediately. It shouldn't matter if I left the unit empty or not. If the space is paid for, it shouldn't be rented to another client. I was able to sort it out, but there was certainly time lost. I had arranged for stuff to be loaded into a truck and moved. Belongings had to be unloaded in the garage while we waited to gain access.

LAURAN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

colleen j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim N.  |  First Impressions 
Clasificación:
5.0

The manager at the Moore St/Hastings Way U-Haul location in Eau Claire was extremely helpful. I was very pleased with my overall experience.

Richard S. 
Clasificación:
5.0

in the midst of moving my mother in law into a new facility and needing storage quickly, I have had to work with movers, starage, phone transfer, change of address, insurance, ...the list goes on and we are in the middle of covid. I have to say, without any doubt, that UHaul was by far the easiest oto work with and best by far customer service. Thanks for making this part of a move go so well. Andrew really did an awesome job making this a great experience.

Dan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianna P.  |  Overall Experience 
Clasificación:
5.0

Came into some financial trouble and the manager Andrew was very helpful in the process making sure I didn't loose my belongings

Joshua C.  |  Overall Experience 
Clasificación:
5.0

William and everyone I interacted with at UHAUL pods in Eau Claire were amazing. Friendly, helpful, and genuine nice people. they cared about my belongings and their service was amazing.

Rebecca R. 
Clasificación:
4.0

The prices seem slightly sneaky and not 100% upfront, but the facilities are nice and secure.

seth g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C.  |  First Impressions 
Clasificación:
3.0

If not for Andrew and Bobbie this would have been poor at best. Uhaul is very difficult to work with at regional and website levels. We rented a 26 ft and 20 ft trucks, 4 u boxes and 3 storage units. There were hiccups on all these areas with web or regional contacts. Again Andrew and Bobbie at Eau Claire saved the day. Wesley from Como in St Paul was also great with delivering the uboxes.

Glenn M.  |  Overall Experience 
Clasificación:
5.0

U-Haul is very willing to work with you. I had several situations where I needed payment extensions and had other various issues and they helped me resolve those issues. I would 100% recommend!!

Skye K.  |  Overall Experience 
Clasificación:
4.0

The movers on both ends were great, and everything arrived in good condition.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
4.0

Overkill on security. Put an access gate on fenced property. Alarm goes off even when properly logging in.

Glenn M.  |  First Impressions 
Clasificación:
5.0

When doing an on-line quote, more clarification of charges would be helpful. Quote indicated a delivery charge, but didn't clarify it was to drop off the empty box, then another charge for a non U-Haul company to deliver it at the ship to location, and yet another charge for them to pick it up after was emptied.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A.  |  Overall Experience 
Clasificación:
5.0

Andrew and his employees were very helpful and professional throughout the entire process.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor M.  |  Online Move In 
Clasificación:
5.0

Andrew Wagner was an excellent store manager. Incredibly professional, helpful, and kind.

Lucy J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Janel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mara D. 
Clasificación:
5.0

Nothing. Overall, this was a great solution for us to get us moved during a Pandemic. We were able to minimize contact, move at our own pace and Uboxes provided us with a cost-effective way to store our items while we searched for a new home.

Jari B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis T.  |  Overall Experience 
Clasificación:
5.0

Kali was wonderful to work with and was a tremendous help in trying to deal with a unit issue (my daughter, not U-Haul!). I thank her and U-Haul for being so helpful and easy to work with!

Thomas W.  |  Overall Experience 
Clasificación:
3.0

Had a significant amount of issues setting up the ubox (i dont believe it was eau claire's fault though just the geberal hotline) i origibally reaerved the box to be dropped of on a monday pucked up on a tuesday. Sunday before comes turns out uboxes dont deliver on sunday or monday. Set up the appointment for tuesday pick up wednesday. Got a call saying that their equipment broke and either it has to come on a different day or has to come via trailer (we couldnt do it any other day as we were moving 1,500 miles to nevada that Wednesday morning). They called and said wait trailer has to be picked up same day otherwise it wont meet the guaranteed delivery. Five minutes later get a call from the same person saying hey cross that we do have to pick it up wedensday. There was just a significant amount of either changes or miscommunication that lead to not a great overall experience. It was fine but a significant hassle.

Ryan H. 
Clasificación:
5.0

Andrew is great to work with. Knows his business and very helpful.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
5.0

Overall my experience with U-Box was excellent. My only complaint is that I got way too many furniture pads for a single box, and they ended up getting in the way (6 would probably have been enough, 12 definitely would have been). Otherwise, would 100% recommend U-Boxes for long distance moves.

Allison B. 
Clasificación:
4.0

Staff was very fast and helpful had me in and out with storage in under ten minutes

Joshua C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  First Impressions 
Clasificación:
2.0

The Eau Claire, WI location is understaffed. It took me 4 hours to be able to contact someone to find my U-boxes that were in storage because my reservation was lost. I was hung up on multiple times when trying to find my U-boxes. I will not use this service again. The manager, Andrew, at the Eau Claire location was very helpful when our reservation was found. Please get this location more staff so this doesn't happen to more people.

Lauren M. 
Clasificación:
3.0

I had to call several people and got transferred every time I called to more than one person. I had set up my u haul box to be picked up on a day at 12, but then got called and said they are unable to do that and had to move the pick up date but I had previously talked to two workers confiriming that day. It seemed there was not good communication at all between the workers and had to call numerous times before to get everything set up. Not just three times, but 9 times!

Matthew F. 
Clasificación:
5.0

The manager, Andrew, at the Eau Claire, WI store was exceptionally helpful. His level of customer service was absolutely mind blowing. So kind, professional, and helpful. Very impressed. Will recommend.

Lucy J.  |  First Impressions 
Clasificación:
5.0

Tell my you box arrived... One it took a day to find out where it was... No one said anything about a guaranteed delivery or anything after they lost my box???

scott J. 
Clasificación:
5.0

The GM was wonderful and I was very impressed with the facility!!

Katherine D.  |  First Impressions 
Clasificación:
4.0

Overall it's been good. Had a few issues with drop box/pickup dates and charges. However with one call Courtney, Carlie, and Ken usually resolved issues Right away! That was Amazing! Now just waiting for u-box to arrive at destination. Prompt and professional!!

Elizabeth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shea T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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