Comentarios de los clientes para U-Haul Storage of Eau Claire

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Eau Claire

Clasificación general:

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Julianna P. | Overall Experience |
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El cliente no dejó un comentario.

Joshua C. | Overall Experience |
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Came into some financial trouble and the manager Andrew was very helpful in the process making sure I didn't loose my belongings

Rebecca R.
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William and everyone I interacted with at UHAUL pods in Eau Claire were amazing. Friendly, helpful, and genuine nice people. they cared about my belongings and their service was amazing.

seth g. | First Impressions |
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The prices seem slightly sneaky and not 100% upfront, but the facilities are nice and secure.

Jessica C. | First Impressions |
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El cliente no dejó un comentario.

Deborah C. | First Impressions |
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El cliente no dejó un comentario.

Glenn M. | Overall Experience |
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If not for Andrew and Bobbie this would have been poor at best. Uhaul is very difficult to work with at regional and website levels. We rented a 26 ft and 20 ft trucks, 4 u boxes and 3 storage units. There were hiccups on all these areas with web or regional contacts. Again Andrew and Bobbie at Eau Claire saved the day. Wesley from Como in St Paul was also great with delivering the uboxes.

Skye K. | Overall Experience |
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U-Haul is very willing to work with you. I had several situations where I needed payment extensions and had other various issues and they helped me resolve those issues. I would 100% recommend!!

Jessica B.
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The movers on both ends were great, and everything arrived in good condition.

Mike D. | Overall Experience |
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El cliente no dejó un comentario.

Mike D. | First Impressions |
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El cliente no dejó un comentario.

Peter P.
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El cliente no dejó un comentario.

Glenn M. | First Impressions |
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Overkill on security. Put an access gate on fenced property. Alarm goes off even when properly logging in.

Randall S.
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When doing an on-line quote, more clarification of charges would be helpful. Quote indicated a delivery charge, but didn't clarify it was to drop off the empty box, then another charge for a non U-Haul company to deliver it at the ship to location, and yet another charge for them to pick it up after was emptied.

Steve A. | Overall Experience |
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El cliente no dejó un comentario.

Robert B. | Overall Experience |
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Andrew and his employees were very helpful and professional throughout the entire process.

Taylor M. | Online Move In |
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El cliente no dejó un comentario.

Lucy J. | Overall Experience |
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Andrew Wagner was an excellent store manager. Incredibly professional, helpful, and kind.

Janel L. | Overall Experience |
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El cliente no dejó un comentario.

Mara D.
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El cliente no dejó un comentario.

Jari B.
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Nothing. Overall, this was a great solution for us to get us moved during a Pandemic. We were able to minimize contact, move at our own pace and Uboxes provided us with a cost-effective way to store our items while we searched for a new home.

Dennis T. | Overall Experience |
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El cliente no dejó un comentario.

Thomas W. | Overall Experience |
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Kali was wonderful to work with and was a tremendous help in trying to deal with a unit issue (my daughter, not U-Haul!). I thank her and U-Haul for being so helpful and easy to work with!

Ryan H.
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Had a significant amount of issues setting up the ubox (i dont believe it was eau claire's fault though just the geberal hotline) i origibally reaerved the box to be dropped of on a monday pucked up on a tuesday. Sunday before comes turns out uboxes dont deliver on sunday or monday. Set up the appointment for tuesday pick up wednesday. Got a call saying that their equipment broke and either it has to come on a different day or has to come via trailer (we couldnt do it any other day as we were moving 1,500 miles to nevada that Wednesday morning). They called and said wait trailer has to be picked up same day otherwise it wont meet the guaranteed delivery. Five minutes later get a call from the same person saying hey cross that we do have to pick it up wedensday. There was just a significant amount of either changes or miscommunication that lead to not a great overall experience. It was fine but a significant hassle.

Robert B. | First Impressions |
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Andrew is great to work with. Knows his business and very helpful.

Elaine A. | Overall Experience |
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El cliente no dejó un comentario.

Lilyanna M. | Overall Experience |
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Very happy with U-haul & plan to be going to U-haul for any other future needs. The customer service is great. At least at the Eau Claire self storage they do work with you and are flexible.

Christopher B. | First Impressions |
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El cliente no dejó un comentario.

Allison B.
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Overall my experience with U-Box was excellent. My only complaint is that I got way too many furniture pads for a single box, and they ended up getting in the way (6 would probably have been enough, 12 definitely would have been). Otherwise, would 100% recommend U-Boxes for long distance moves.

Joshua C. | First Impressions |
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Staff was very fast and helpful had me in and out with storage in under ten minutes

chris d. | Overall Experience |
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Andrew is a great manager and problem solver.

Sandra J. | First Impressions |
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The person that took my order was very vague about how to move in. She did not mention first month free. Said I need to check in morning of. So I did that and got set up over the phone. Went to unit number was in tape about one inch tall could not find at first. No lock inside.

Alejandra A. | Online Move In |
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El cliente no dejó un comentario.

Anglea P. | Overall Experience |
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Maggie & Andrew are both so nice, professional & a step above the best!

Rita L. | Overall Experience |
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Very reasonable, affordable, straight forward, positive experience during the nightmare of moving. Thanks guys.

Rachael B. | Overall Experience |
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No issues at all. We have used Uhaul storage several times in the past and will continue to use them for future storage and moving needs.

Larry D.
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El cliente no dejó un comentario.

Scott H. | First Impressions |
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El cliente no dejó un comentario.

Adam M. | Overall Experience |
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El cliente no dejó un comentario.

Brennen S. | Overall Experience |
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Wonderful place with professional and friendly customer service at the location on Hastings. Storage facility is secure, clean, and has many benefits that no where else around here can offer. I truly cannot recommend them more.

Amy P. | Overall Experience |
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Although Andrew was exceptional when initially renting truck and securing the storage unit, the move out process and completing transaction was ridiculous. I called four times, on hold for almost 10 mins. each time no resolution, finally rec'd this survey so assume my storage unit check out process is now complete? However no one could communicate that to me when I called 4 times to ask why I was receiving emails for a late fee.

Lauren M.
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The Eau Claire, WI location is understaffed. It took me 4 hours to be able to contact someone to find my U-boxes that were in storage because my reservation was lost. I was hung up on multiple times when trying to find my U-boxes. I will not use this service again. The manager, Andrew, at the Eau Claire location was very helpful when our reservation was found. Please get this location more staff so this doesn't happen to more people.

Chris P. | Overall Experience |
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Andrew and the staff were great to work with.Will recommend this facility to everyone!

Castor S. | Overall Experience |
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El cliente no dejó un comentario.

CHRIS C. | Overall Experience |
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I spoke directly with the manager and he was awesome. We were thrilled that you had a special 1 month free program for our college daughter. You made it sooo easy and you now have a customer for life! P.S. I've been telling everyone about the amazing offer from U-Haul. Thanks, Chris

Randall F. | Overall Experience |
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El cliente no dejó un comentario.

Robert V. | Overall Experience |
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Everything worked out great, the only issue I had was the online app with billing...it shows you have a 00 due with 00 upcoming. The day it’s due it becomes late... You all need to fix that

Glenn K. | Overall Experience |
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Great experience. I was in a 2nd floor unit which I was concerned about. The elevator and carts still made it easy to move everything, and the facility was clean and well organized.

Ameer C. | Online Move In |
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El cliente no dejó un comentario.

Greg G. | Overall Experience |
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El cliente no dejó un comentario.

Matthew F.
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I had to call several people and got transferred every time I called to more than one person. I had set up my u haul box to be picked up on a day at 12, but then got called and said they are unable to do that and had to move the pick up date but I had previously talked to two workers confiriming that day. It seemed there was not good communication at all between the workers and had to call numerous times before to get everything set up. Not just three times, but 9 times!

Lucy J. | First Impressions |
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The manager, Andrew, at the Eau Claire, WI store was exceptionally helpful. His level of customer service was absolutely mind blowing. So kind, professional, and helpful. Very impressed. Will recommend.

Greg G. | First Impressions |
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Very professional staff

Craig S. | First Impressions |
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This is a fantastic U-Haul...top customer service, advice, and care. Super clean, very well organized, and easy in and easy out. They also have a beautiful new storage facility that is terrific. Andrew the GM of this location and his team are tops in my book...Thank you for your help on a challenging move day....

elizabeth C. | First Impressions |
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Amazing experience, we checked in at the Hastings St. location by the GM. He was friendly, helpful & informative. We arrived at the Self Storage on Moore St. The facility is clean, organized & easily accessed! I would utilize U-HAUL for future storage needs!

Mariah B. | Online Move In |
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El cliente no dejó un comentario.

Lilyanna M. | Online Move In |
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The whole lock out/alarm system is confusing at first.

chris d. | First Impressions |
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The manager Andrew is awesome. He was helpful and very polite. The type of customer service that keeps me coming back, and would absolutely recommend!

Glenn K. | First Impressions |
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Andrew, the General Manager of the store, was very professional, helpful, and polite. U-Haul won my business for rental trucks and for storage lockers in Eau Claire. This was my best rental experience, and I would highly recommend this store. Thank you!

Amy S. | First Impressions |
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Very clean facility. We felt comfortable leaving our property in the storage unit knowing it was secure and safe from being damaged. The free use of the flat bed carts were an additional bonus helping move everything in.

Amy P. | First Impressions |
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El cliente no dejó un comentario.

Virginia B. | First Impressions |
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The manager i dealt with was extremly respectful and just made us feel like friends walking through the door. The only complaint i have was that because of unforseen reasons we were assigned to a unit that wasnt ours and then had to wait on hold for over an hour to speak to someone who apparently didnt know anything. After having to go back to the store and speaking with the same manager quickly handled the situation and seemed genuinely sorry for the troubles we had. My rating negitively to the company but would give that manager 5 stars all the way around for handling a bad situation and making everything better.

David M. | Overall Experience |
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The latch on the door was difficult to close

scott J.
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Tell my you box arrived... One it took a day to find out where it was... No one said anything about a guaranteed delivery or anything after they lost my box???

paul m. | First Impressions |
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El cliente no dejó un comentario.

mike l. | Online Move In |
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El cliente no dejó un comentario.

Katherine D. | First Impressions |
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The GM was wonderful and I was very impressed with the facility!!

Elizabeth O.
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Overall it's been good. Had a few issues with drop box/pickup dates and charges. However with one call Courtney, Carlie, and Ken usually resolved issues Right away! That was Amazing! Now just waiting for u-box to arrive at destination. Prompt and professional!!

Rita L. | First Impressions |
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Straight forward, affordable, convenient, first month in storage unit free, free lock. Looking forward to working with U-Haul again in the future! Thanks guys!

Kali S. | First Impressions |
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Very clean and safe storage facility. First 30 days are free and the staff is amazing! I’d recommend this location to anyone.

Bradford P. | Online Move In |
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The process was very easy and entirely online. I was able to rent, gain access, and start loading my unit within an hour. Very smart operation!

Larry P. | Overall Experience |
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Great. Couldn't have been better.

Shea T. | First Impressions |
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El cliente no dejó un comentario.

Judy K. | First Impressions |
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El cliente no dejó un comentario.

Mitchell K. | First Impressions |
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El cliente no dejó un comentario.

victoria d. | Overall Experience |
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The staff I had the pleasure of meeting where amazing and helped me a lot when I was dealing with the stress of moving, I very much appreciate the help of andrew specifically

Alyssa S. | Overall Experience |
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There were some technical difficulties with their computer system, it got stuck processing while checking in and then checking out. But the lady who helped us check out took off part of our bill to compensate so that was nice.

Sam M. | Overall Experience |
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The staff was extremely helpful both for my move-in and my move-out. They made policies very clear in a polite and professional way. The storage facility itself was well-maintained and surprised me with conveniences like supplying moving carts and a clean bathroom. I would recommend this facility to others and I already have.

No se han enviado comentarios para esta ubicación.

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