El cliente no dejó un comentario.Sumaria A. | First Impressions
Customer Reviews for U-Haul Storage of Eastex Freeway
U-Haul Truck Share 24/7© Location
Beaumont, TX 77708
(Eastex Frwy & Chinn Ln)
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BRENDA H.
El cliente no dejó un comentario.Thomas A.
El cliente no dejó un comentario.Stewart H.
El cliente no dejó un comentario.bryan S.
The vehicle we were given was very old and didnt work as well as our last move with Uhaul which made the move take longer when we drove. Next time I hope to have a better vehicle. Other than that all else was well.Michelle F.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.tanika N.
El cliente no dejó un comentario.MIKE J.
Ensure cargo trailers are swept out/clean before the customer checks it out. Also ensure that the correct equipment assigned to an individual, should be that particular trailer. Only when I checked the trailer in, did I discover that what I had driven away with, was not the trailer that was on the contract.Will B.
El cliente no dejó un comentario.Melissa M.
When I entered the store everyone was moving slow and I had to be somewhere in a timely manner. I was not given information that would have moved things along quicker then at the end of the process the clerk informed me of information and had to go back and change things.Suzanne S.
El cliente no dejó un comentario.EDWARD I.
El cliente no dejó un comentario.MELISSA L.
Was a bit disappointed in the service. Requested a dolly and it wasn't in the truck as was told during pickup. Spend about five minutes in a truck wondering why it wouldn't start, only to find out it was the wrong one they told me to go to.GINA A.
Nothing the customer service was GREAT.CRYSTAL W.
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.DOUGLAS R.
Joseph Jamie was very rude to my husband and I. We picked up he was not helpful or friendly. He also didn't crack a smile or seemed happy to be at work. Do to him and the way he treated us, we will never rent from Uhaul again and will spread the word about that location.ROBERT B.
The employees where great but the manager wasn't present and there were issues he was needed to fix it caused me a hour delay but over all its okSimeon M.
El cliente no dejó un comentario.SCOTT V.
Be more helpful and professional. The dolly Inwas supposed to rent was not put on the truck and when I asked to have it removed from my bill, it was not. I got the run around between this location, the answering service, as well as customer service and found I had to go back to the original location to correct the matter which defeated the purpose because gas getting there would have been more than the $10 fee that needed to be removed. I will never use Uhaul again until they hire people who are more professional and helpful and can speak properly. The only person who helped was a guy at the South Main location. Everyone else I spoke with on the phone was horrible and not helpful at all. A very frustrating process to endure while moving and working full time.CECORI D.
The employee that checked in the trailer was very upset about UHaul putting our daughter in harms-wayKEVIN S.
El cliente no dejó un comentario.GAYLE R.
Keep up the good work!Dahnelle J.
I got to the spot where it said "equipment return, stop and wait, a representative will be here" after A while that no one came i went inside i was the only customer there at the time and i was taken care of, person at counter not friendly at all.RICARDO P.
Had to take it ther cause the orignal drop off piont would not take it at the impieral dr dealer he was rude and told me he didn't have time to mess with it told me he would not take it he didn't have time an to just take it back to we're I got it the facility was not clean nor friendly but the gental man at this location went beyond even tho he was over stock he took it any way an he apoligized for the other place but wasn't his fault I would recomend this place at I45 to any one DO NOt use the one off imperial drJOHN M.
El cliente no dejó un comentario.CHARD C.
Just hire more people like you have at this location.jeff S.
El cliente no dejó un comentario.CHARLES C.
I have only one improve about Uhaul, not necessarily this specific location. Overall, it was a great experience, but I felt it unnecessary for me to purchase Uhaul's insurance because I was already in possession of a Renter's Insurance policy, I just didn't have documentation on my person as that was my first day in this new city that I now call home and was yet to get settled in. In the future, perhaps, we can allow the customer a couple of days to retrieve said documentation in lieu of making the purchase mandatory.FELIX S.
The worker was very rude. I would never recommend anyone to this location. Ever.jessica M.
El cliente no dejó un comentario.Stanley S.
They gave us the worst truck ever. The steering wheel was broken , the lights went out in the middle of the trip almost got a ticket. Then tried to charge for gas. We had put it back where it needed but the gas Gage was broken too.SARAH H.
The store is suppose to be open by 7:00AM, which was the time our GUARANTEED RESERVATION was made, but it wasn't. There seemed to be an employee cleaning the U-Haul Trucks (mostly sweeping it seemed) but he didn't even bother to let us know it may be a minute or two before the doors are open to customers. We didn't get our truck until 7:08AM which was 8 minutes after our guaranteed reservation. Now when inquired about the $50 we are suppose to get if our GUARANTEED reservation is not made he basically blew it off saying it was only a couple of minutes. This may be true but then you should not guarantee the reservation if it cannot be made. When I asked him if the reservation was guaranteed or not and demanded a yes or no answer, the employee said I was complaining and whether I wanted the truck or not. If it was not for my wife I would not have let that go! This place needs improvement in customer service.Jose G.
El cliente no dejó un comentario.bernadette M.
El cliente no dejó un comentario.Imani N.
The dolly we rented was almost impossible to hook up. The tire straps were so frayed, it took forever to get them released enough to use. The ramp releases need WD40 to make them release in order to get the ramps down, It took 3 people to prep the dolly just to be able to load the vehicle.BRITTANY D.
extremely unsatisfactoryCHRIS V.
El cliente no dejó un comentario.MICHAEL A.
manager was well spoken and assisted by providing information on equipment that was best needed for our application.gerald P.
El cliente no dejó un comentario.jeremy I.
Everything was good. : )CONNIE R.
Overall it was a great experience. There were no problems renting the equipment,and the staff was very helpful,especially the young lady that hooked up the dolly to my vehicle. She should be rewarded.God Bless them all.Marvin E.