Customer Reviews for U-Haul Storage of East Town

717 comentarios

4110 E Sprague Ave   Spokane, WA 99202

(509) 590-4101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(509) 590-4101

4110 E Sprague Ave
Spokane, WA 99202

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon P. 
Clasificación:
3.0

Dropped off trailer on time and was supposed to get an email confirmation and didn't, they called and said I didn't drop it off. Had to go back the next morning and physically find the trailer and show it to them. Customer service sucked big time! Hope I never have to use them again!!!

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Keep up the good work

James N. 
Clasificación:
3.0

A sign outside said wait in your vehicle for attendant but we had to go inside after 10 minutes to get the attendant who was sitting behind their desk not paying attention.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

My online confirmation and reservation did not transfer over correctly in the system and even though I arrived with no appointment on their books and equipment the guys worked really hard to pull it together and get my trailer hitch installed.

Tina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

When I called to find out where to deliver my one-way rental I was told the E. Sprague location in Spokane, Wa. Unfortunately there are THREE E. Sprague locations and I had to go to ALL three before landing on the correct one. You'd think a "big" operation like U-haul could direct me to a precise location the first time!

TODD W. 
Clasificación:
5.0

Thomas (?), and Lisa (?), were fantastic. The cold bottled water there gave my wife and I were greatly appreciated on the very hot day.

James R. 
Clasificación:
4.0

nothing. check in was great and quick

dave L. 
Clasificación:
5.0

Very easy to drop off the truck and trailer

John P. 
Clasificación:
5.0

Best customer service at drop off I had through the whole experience!!

Jamie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA P. 
Clasificación:
5.0

We let them about exposure wire and they say that not safety for taking out on the road.

Jackie B. 
Clasificación:
1.0

Personnel were rude, and clearly did not care about customers, the truck or their job.

Gina L. 
Clasificación:
4.0

Ensure equipment is not severely damaged.

HERGEN E. 
Clasificación:
2.0

The first trailer (4x8) got hooked up and the running lights did not work. The Attendant got a light tester and determined it was the trailer malfunctioning, not my vehicle. The only other available trailer (4x8) had a padlock attached that the previous customer left on during an after-hours dropoff. This location didn't even have bolt cutters on site to remove the lock!!! So I waited while the Attendant arranged for me to go to an alternate location. When he had no luck with the "UHaul" line, he called his regional Supervisor. The Supervisor quickly found a trailer at a location about 5 miles away and transferred my reservation. The first trailer I hooked up to at the next location also had faulty lights. Finally, the next trailer I tried was completely operational. My problem is not with the UHaul Attendants, it is with the horrible maintenance of their trailers. Beyond the faulty lighting, all trailers had rusty door hinges, rusty padlock hasps, rusty rims, and rusty lug nuts. Rusty lug nuts usually indicate a loose rim or elongated bolt holes on the rim. So folks, be careful, and do a thorough check of the lighting and tires/rims/lug nuts... because UHaul sure isn't!!!

David B. 
Clasificación:
1.0

This place was horrible. The overall experience was a disaster, very unprofessional unorganized establishment

Khalela R. 
Clasificación:
5.0

Your service person was great. Set me up and we were on our way.

JOHN P. 
Clasificación:
5.0

Nothing I can think of, it was easy & quick

JODI R. 
Clasificación:
5.0

You guys are excellent!

DEBRA R. 
Clasificación:
2.0

I did not understand my final bill at all. It was $76 with a $19 rental 3 miles under my estimate, I calculated it all with the rental I paid the insurance was under mileage and a $19 rental turned into $76 RO probably never rent from u-haul again

john M. 
Clasificación:
1.0

Only one employee bombarded with customer traffic. Paid too much because pick up and drop location were different Surprised bc I researched via Internet and overlooked that detail well booo Price deference does not seem justifiable..

ALISTER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaedra H. 
Clasificación:
5.0

Not a thing. Excellent place.

Judy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot A. 
Clasificación:
5.0

A very easy check in and return system, they got us going quickly and answered all of my questions. ¡Gracias!

Erin G. 
Clasificación:
5.0

the guy who greeted me was so nice & friendly, and made the process so easy. thank you!

PAULINE SHINOBU U. 
Clasificación:
5.0

Please consider a means to compensate/reimburse charges when applicable. I had spoken to an agent to book our truck and trailer (as I'm slightly apprehensive to do "on line scheduling"). When I arrived at the pick up sight, they did not have either of the units I'd reserved. The owner was extremely helpful and courteous and I was patient and understanding... BUT... I needed both the units. It's Saturday morning. Not likely it was going to work out. But it did. I only had to add 16 miles round trip to my order, which of course I was charged for the mileage. My ask is, in these situations, it would be good business to NOT add the additional charges to the customer or provide a reimbursement. I was informed I could not get that reimbursement. So going forward, just a suggestion to at least not add additional costs that were not caused by the customer. Gracias.

Franklin U. 
Clasificación:
5.0

I was very satisfied with the customer service and the equipment. Gracias

wendy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA MARIE B. 
Clasificación:
5.0

Kassidy and Spencer both went above and beyond. They were great. I highly recommend using this company.

Victoria L.  |  Overall Experience 
Clasificación:
5.0

Top notch.

Scott S. 
Clasificación:
4.0

Didn't rate 5 stars because of the U-haul lock that's attached to each unit. Had to go to the office get someone to come unlock the outside unit then go back again to tell them we were leaving. However, special thanks to Spencer Valois for her help during our move out!

emil w.  |  Overall Experience 
Clasificación:
4.0

Thank you to Wayne Cain. Wayne provided excellent customer service and responded with a solution to our every need/request/concern. Thank you Wayne! We need more people like Wayne Cain in this world.

Thomas C.  |  Overall Experience 
Clasificación:
5.0

I would say that's the best storage place in town the prices are up there a little bit but the people are well understanding and helpful as well as well as very respectful I would recommend this place to anyone who would need a storage in the future

Luis M.  |  Overall Experience 
Clasificación:
4.0

How about, like UPS, a tracking app to know how far away your container is, or where it is stuck?

Cara D. 
Clasificación:
2.0

The lack of communication was very frustrating. Due to a minor snow fall they kept backing up the delivery. Finally it was delayed a day and they still could not tell us when it would be delivered. I was told a supervisor would call me twice and it didn't happen either time! Will think long and hard if I ever have to use Uhaul again.

Robert G. 
Clasificación:
1.0

This location needs to be shut down! I scheduled a truck pick up over the phone and when I got there no one was working in the building I had to unlock the truck virtually which is a pain only to find out that someone stole all the gas and the battery out of the truck I rented. The storage manager Matthew was a very rude individual who told us he would come help us unlock my storage unit within a 15 minute time frame And he showed up 45 minutes later. This location changed my lock on my storage so that my own key wouldn't work so that's why I had to wait for him to show up. Overall because this location is under managed you guys delayed my moving trip by three hours. This is the worst service I've ever had with U-Haul.

michelle m.  |  Overall Experience 
Clasificación:
4.0

The delivery team for this location is great and the manager, Spencer, was super helpful in getting issues resolved! However, national scheduling is AWFUL. First, for our move-out, I completed a quote at a first price and checked out but the base price jumped 150% (I'm talking about just base price per box, I know there are a lot of different fees and taxes). Then, even though the contract showed the correct dates, I didn't get a call from local scheduling on the day I was supposed to get a call because apparently the schedule had been changed by the national organization without notifying us. If I hadn't caught that mistake we wouldn't have gotten our U-boxes in time and the U-boxes would have still been there when the next owners were supposed to take possession. Then, when we moved in, I called to set up delivery of our full U-boxes and pick-up of the empty boxes. They confirmed the dates over the phone, but then, again, the schedule that was entered into the system was three days after the day I had scheduled to have the boxes picked up and I wasn't notified of this change. Local U-Haul people are GREAT! Super helpful, super responsive, very customer focused, pleasant to deal wit, but I would NOT use or recommend U-Haul because of how terrible the communication is between national U-Haul and the local people.

Yanek K. 
Clasificación:
5.0

After having some trouble at the original drop off finding an appropriate storage space , we were treated excellently at this facility.

Thomas C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
3.0

Not charge a customer for an extra day. I really didn't appreciate having to call to correct the mistake. Made me think of not using this company again... Also tell other people about this mistake....

WARD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRA LEE F. 
Clasificación:
3.0

The only complaint and it's a big one. If you have paid for the month and move out before the following month, other storage facilities give you the pro rated rate back, you don't pay for the full month if you move out. This storage facility does not offer that. You move out, no pro rated money back. That's my only complaint. I think it's not a very good way to do business.

Amy B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WARREN J. 
Clasificación:
1.0

Our experience with U-Haul was an absolute nightmare. We arrived in the morning to pickup our truck, but when ready to drive off it didn't start. The employees realized that the catalytic converter had been stolen from it overnight, and after the other trucks on site were checked, it was the same problem with them. The two women employees stated that often happens due to being in a bad area. I asked them if they knew this was a ongoing problem then why didn't they check the vehicles in the morning to make sure they were in working condition when customers were coming to rent a truck. Before they knew the catalytic converter was stolen off the truck, they had already charged me for the rental, but then reversed the charges. They gave us an address for another U-Haul store to pickup another truck, but now that the charges had already been taken out of my bank account, and the charges take approximately 3 days to go back into my account, I now didn't have enough money left in my account to rent another truck. That left me with the problem of having to find someone to borrow the money from which was somewhat humiliating and hard to do. It took awhile for the employees at the U-Haul store to find us another vehicle and gave us the choice to drive to Post Falls, Idaho, or in north Spokane, which we chose because it was closer and we already had people at our apartment waiting to help load the truck. When we arrived home with the truck we noticed that it wasn't clean inside but by that time we had no choice but to clean it ourselves before loading it. After spending hours loading the rental truck, we still had to return to the main store to pick up a rental trailer, but after being delayed so long, we had to wait until the next day to get it. When my husband returned to the main store the next day to get the trailer, the worker there asked him to turn on the windshield wipers because he was going to spray down the window to clean it. My husband turned on the wipers but discovered they weren't working. so he drove the truck and trailer home at the advise of U-Haul, and U-Haul then contacted roadside assistance to come to our location to fix the wipers. The worker spent most of that day working on the wipers but still wasn't able to get them to work. We already had hotel reservations in Boise, Idaho to spend the night there but being we were still stuck in Spokane awaiting for the wipers to get fixed, we were forced to spend $266.49 on a hotel room, but were still charged $97.63 for the Boise hotel room that we were were unable to cancel due to the late notice.. The next morning roadside assistance sent out another worker to check on the wipers, but after 3 or 4 hours, we were advised that the truck needed to be driven to a shop approximately 20 miles away so they could work on it there. With each delay, we kept being told that it would be fixed in about an hour or so. After driving the truck and our own vehicle down to their shop, we waited approximately 4-5 hours while they worked on the wipers. Finally we were told the wipers were fixed and we were able to head out of town. It was already 6:00-6:30 before we left Spokane and starting to get dark, so we were only able to drive for approximately 3 hours and find a place to spend the night. This whole process of having to delay our trip caused us to have to drive the next day for over 8 hours so we wouldn't miss our next reservation in Salt Lake City, Utah. The stress of having to drive under pressure of making our deadline to each city caused us all much stress and it wasn't the fun trip we had planned for. When we first rented the truck the person at the rental company, said the truck had a bad exhaust leak, plus my husband said that the truck was not getting very good gas millage. And when we returned the truck to the U-Haul company, the worker there started it up and commented that "this truck needed to be fixed and that they couldn't rent in out in that condition". Yet we were given that truck to drive from Spokane, WA to Las Vegas, NV. I'm just glad we all made it safely to our destination. I will NEVER do anymore business with U-Haul, as this fun trip that we had planned for a long time, turned into a nightmare with all the waiting we had to do and all the delays. And I expect to get compensated for the extra money we had to spend on hotels and other costs we hadn't planned on.

JUDITH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

All the staff who helped me (Dave, Jordan, and one guy who's name I didn't get) were very friendly and knowledgeable.

JERALD R. 
Clasificación:
5.0

Keep doing what you're doing. This location provided timely service and excellent customer service. Every employee I interacted with showed a high level of commitment.

WILLIAM GLEN E. 
Clasificación:
1.0

Train your people better!

Cathy F. 
Clasificación:
5.0

The guys were awesome and funny I loved it

ZACHARY JAMES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miranda O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulette S. 
Clasificación:
5.0

Had to go long ways to locate a truck

DEBRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
3.0

A piece of my furniture was destroyed , manager took pictures haven't heard from anyone. I paid the extra money for insurance, but I gues Uhaul doesn't care

wendy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shae E. 
Clasificación:
5.0

The crew did a great job all around. They made me feel welcome and comfortable with my first-time trailer rental. Only thing I didn't like was the weird screw-on trailer hitch with no apparent way to padlock it onto my car overnight for security.

ENID ELLEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY JOSEPH B. 
Clasificación:
5.0

The gal was very fast and efficient even though she was very busy.

CHARITY M W. 
Clasificación:
5.0

Great team at this store and continue to use this store for all my needs.

MARILYN ANN B. 
Clasificación:
5.0

The young lady (Cassidy) was most helpful and very personable as was the woman on the phone and the young Samoan gentleman who hooked up the trailer. Good people, all! Thank you!

MICHAEL NILSSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

Spencer was very helpful and did an excellent job.

THEODORE PAUL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

Great customer service and Spencer and the hitch installer when above and beyond

Matthew W. 
Clasificación:
5.0

Everything was just fine! Equipment was clean and well maintained, UHAUL employee was friendly, efficient, and made the whole process easy!

JOHN R. 
Clasificación:
4.0

not sure

Stephen S. 
Clasificación:
5.0

My complete experience was great. From pick-up to drop-off everything was what I had hoped for.

MATTHEW W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRYSON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS PAUL N. 
Clasificación:
5.0

My daughter picked up her first trailer and they where very gracious with her and hooked up everything so I wouldn't have to worry

jamie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK P. 
Clasificación:
5.0

Gerallood ov

Dennis S. 
Clasificación:
5.0

Great customer service from Spencer. Overall good rental experience.

BETHANY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL JAY H. 
Clasificación:
5.0

The young woman who checked me in and out was extremely pleasant.

ANITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
1.0

WORST CUSTOMER EXPERIENCE EVER! When scheduling, I contacted them beforehand and was told "I don't think we install hitches on Saturdays, but I don't really know" even though the site clearly states they do. So I had reserved a time on Saturday and planned my schedule accordingly. The day before, I was called and told that I was booked over by someone at the shop and therefore would have to adjust my schedule accordingly, which was terribly unprofessional. I arrived and asked for an ETA of completion, they told me 2.5 hours was the normal amount of time and if it was going to go over, they would let me know. 4 HOURS LATER, I was called and told my vehicle was ready 1.5 HOURS OVER THEIR INITIAL ESTIMATE! To make matters worse, when I had gotten to my next destination 1.5 hours away to receive my trailer closer to home, I had come to find out that they had not put my the "MOUNT,BALL,8.62LX2"dROP 5000LB, PIN&CLIP ASSY.2'RECV, BALL,2X1X2-3/16'7500LB" products that I paid over $30.00 for and on top of all of that, MY WIRING WAS DONE INCORRECTLY! Both wires had been set to my right blinker, therefore my left blinker on any trailer I wanted to attach the wiring to was unsafe to operate. PLEASE AVOID THIS PLACE AT ALL COSTS, THEY WILL RIP YOU OFF AND ITS IMPOSSIBLE TO GET IN CONTACT WITH THEM!!!

Stacie K. 
Clasificación:
5.0

I was put on hold all togethet over 3 hours

CHERYL K. 
Clasificación:
5.0

I don't feel there is anything that U-Haul can do to make my rental experience any better. Both Spenser and Cassidy were beyond professional, which is so great to see in younger employees. My wife and I always appreciate courteous and knowledgeable people and both of these workers made us feel that we were in good hands. Our little business is growing and we look forward to our next rental!

DOUGLAS R. 
Clasificación:
5.0

Everyone was great, knowledgeable, and thoughtful.

MARILYN ANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
1.0

The General Manager, Nicole, was very rude when I explained my experience was not one I expected to have with them. She talked badly of me on Skype with a friend/customer and employee. She started to refund the month rental I was not supposed to be charged but when I tried to discuss the experience I had she pushed my receipt to the side and said she had other things to do and would get to me last. After my boxes left that store things were more pleasant and people were understanding and communication was better. I say use the other store down the road since moving is already stressful enough to be treated rudely makes it worse.

TINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami P. 
Clasificación:
1.0

The worst customer service from Amber Ramos and her co worker by the time i went there to rent a truck . On the other hand Aaron Maxwell customer service was great by the time i return the truck . An employee who has Such kind of unhealthy mind hurt the comunity and also for u-haul company .

Kalkidan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod K. 
Clasificación:
4.0

The staff were very nice. We gave our zip code like four times and it was still inputted incorrectly. We were given a number to call to change the drop off. At first that number did not work but finally we were able to connect with a u haul person to move the drop off from 100 miles away to just a 1/2 mile. I was skeptical at first but, all worked out! The Sprague location is huge.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

The staff was friendly, fast and quite knowledgeable. This is a rarity that is fast disappearing from the service sector of all industries !!!

JERRY K. 
Clasificación:
5.0

Workers were very friendly and helpful great customer service.

Whitney B.  |  First Impressions 
Clasificación:
5.0

Nichole the manager was great and very helpful.

Jessica G.  |  First Impressions 
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