Customer Reviews for U-Haul Storage of East Side St Cloud
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

127 reviews

250 N Hwy 10   Saint Cloud, MN 56304

(320) 227-8104

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(320) 227-8104

250 N Hwy 10
Saint Cloud, MN 56304

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

wonderful place

Kersti C  |  Overall Experience 
Rating:
2.0

Some staff has issues with her back which caused us to be late to our appointment due to her complaining about her back pain, maybe she should see a doctor and not tell your clients.

Laura A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vonne-sym L  |  Overall Experience 
Rating:
5.0

The staff at the Lincoln U-Haul facility were incredibly nice and helpful! Thank you!

NYALAT M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha C  |  First Impressions 
Rating:
5.0

The alarm works!

Jason M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl M  |  First Impressions 
Rating:
5.0

It was very easy to get set up with the climate controlled storage unit. I needed to adjust the unit I was in and needed to make a few calls to figure things out. The folks at the store were ridiculously patient, and got everything ready to go very quickly. Really appreciate it!

MICHAEL S  |  First Impressions 
Rating:
1.0

My move out date was the 9th of March and key was rerurned. I was charged again for the next months storage fee on March 12th and it cleared my bank on the 14th. I called and explained to Uhaul that i had already moved out and returned my key and the person from uhaul said i didn't remove the lock and thats why i was charged but, she assured me she would take off the lock and reverse my storage fees. So far it has not been reversed.

Jillani F  |  Overall Experience 
Rating:
5.0

Access code was given for building but not how to disable alarm. I have an outside locker so did not need inside access.

Thomas M  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tyrone W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sara t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn H  |  Overall Experience 
Rating:
1.0

I have had so many issues that is the reason I no longer have it.

Mckenzie J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deonna J  |  Online Move In 
Rating:
5.0

Everything in my move went smoothly with every aspect of UHaul!

Dean K  |  Overall Experience 
Rating:
4.0

Clean and warm just like I liked

Mary M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose L  |  Overall Experience 
Rating:
4.0

Great storage and friendly helpful staff but prices are a little on the high side.

Michelle L  |  Overall Experience 
Rating:
5.0

Need a better instruction online about how to access the building with the access code.

Kiet N  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Heaven A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dena H  |  Overall Experience 
Rating:
5.0

I was happy to have the climate controlled storage. And the inside loading area was a plus. Everyone I dealt with was helpful, professional and friendly. Good experience.

diane l  |  Overall Experience 
Rating:
3.0

I did not feel safe at this location.

Pamela G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim R  |  Overall Experience 
Rating:
5.0

I didn’t like the fact that you have to pay $10 extra just to get 24 hour access

marty o  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacob h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra G  |  Online Move In 
Rating:
3.0

There are major potholes in the driving area. Also, our lock was stolen from our unit and there are no security cameras in the back storage area to prevent theft.

Denise R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toby C  |  Overall Experience 
Rating:
4.0

Better longer hrs

Melissa K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tinika c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jody K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darby A  |  Overall Experience 
Rating:
4.0

Thank you. No complaints. Perhaps let renters know to take pictures after cleaning out and exiting.

jennifer k  |  Overall Experience 
Rating:
5.0

Staff were very helpful.

Mindy S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori H  |  Overall Experience 
Rating:
5.0

The staff and facilities were excellent! Their assistance made my active-duty move substantially more efficient. Thank you, U-Haul!

Jason P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne K  |  Online Move In 
Rating:
5.0

There was a leak in the unit but it was taken care of and I appreciate the help getting rid of the remaining items

Sarah F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander A  |  Overall Experience 
Rating:
3.0

High rent

Shiloh M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohamed A  |  Overall Experience 
Rating:
5.0

I will recommend y'all to other people

Lauctria B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trista h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel M  |  Overall Experience 
Rating:
3.0

Letting ppl know that pick up takes longer then 10 minutes and make sure website doesn't crash

Dawn F 
Rating:
5.0

Customer did not leave a comment.

Javon M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jazzmyn b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armani H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael J  |  Overall Experience 
Rating:
4.0

Mike Is the best Gm every he really cares and have conncern about Satisfying the customers so do Ben and the orher guys such a great team Uhaul Rocks

Lori H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce T  |  Overall Experience 
Rating:
1.0

Sad when a complaint is ignored and you pay for a unit that supposedly secure and people prop door.

Jarod B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debby L  |  Overall Experience 
Rating:
5.0

Some of the nicest and most helpful people I’ve met especially with the stress of moving! 10/10 love their service

jazzmyn b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne J  |  First Impressions 
Rating:
5.0

Great experience, loved the 24/7 access and friendly team.

Brian D  |  Overall Experience 
Rating:
4.0

I do have a few things to say about your billing that I don’t understand! When you say you get a free month EHY do you bill a $36 fee if it’s free ?

Kelly J  |  First Impressions 
Rating:
5.0

Great service! Detail oriented! Clean facility!

Erika A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen M  |  First Impressions 
Rating:
4.0

No lock or tag was located on my unit. Had to reach out to customer. He then delivered the lock to me

Tyrone W  |  Online Move In 
Rating:
5.0

Friendly knowledgeable staff.

Phil R  |  First Impressions 
Rating:
1.0

I rented a unit online and was instructed to show up directly at my unit because it was ready (I had the unit number, door code, etc). I showed up and my unit was zip-tied shut. I called 3 different phone numbers, including the manager's (which was listed on the complex door) and no one answered, so I had to drive back to the office which was a few miles away. When I told the workers I couldn't get in my unit, they suggested I use a lighter to melt the zip-tie? I do not own a lighter, and I should have been notified I needed a scissors or another tool to access my unit (in reality they should have opened it for me ahead of time). It ended up being a blessing in a disguise because at the complex I felt uneasy. My unit was in the back corner, it was dark, it smelled, there were stains on the floor, and there was a sketchy man hanging out by the front door when I left. There was a couple waiting by their vehicle because they didn't want to approach the front door with him there. I did not feel safe there, and would NOT recommend renting at this location (both 250 N Hwy 10 and 126 Lincoln Ave SE) due to this and the rude customer service! I ended up closing my unit when I went to the office and the two men working literally laughed in my face when I told them I felt unsafe. Oh, they were also trying to close up a half hour before the store was supposed to be closed, which is unprofessional. Avoid this place!!

Laticia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dominic g  |  Overall Experience 
Rating:
5.0

I had an issue with my unit and the manager Mike and assistant manager Ben were OUTSTANDING! Helpful, Kind Compassionate!!!! I was very impressed!!!! They made my problem less by their kind and caring ways!

joanne g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara g  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean V  |  Online Move In 
Rating:
5.0

A free month including a free lock and 2 keys. Secure and clean facility. Thank you!

Gail M  |  Overall Experience 
Rating:
5.0

I was impressed by the service ( Staff) very accommodating and flexible

marty o  |  First Impressions 
Rating:
5.0

Thank you.

Michael S  |  Online Move In 
Rating:
5.0

The map at the facility was a bit confusing but we found our unit and everything went according to plan after that.

Monica R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dorothy r  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful whenever I had questions! I have already recommend the company to friends!

Terri M  |  Overall Experience 
Rating:
5.0

Would love it to be 24hr acces

justin m  |  First Impressions 
Rating:
5.0

I was able to always reach someone when i had a concern, And the manager Michael was very accomodating all the times I locked myself out or had to cut the lock off.. By far the nicest most understanding grou of people working there. Everything was immaculately clean, and I like the secure entrance so people cant just follow you in. Thank you so much for everything...

turea s  |  Overall Experience 
Rating:
1.0

Roof leaks in storage place trash cans and buckets ever to collect the water. Staff is uneducated about there job. Doesnt know anything and GM is very rude and unprofessional.

April G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuel V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

becky s  |  Overall Experience 
Rating:
5.0

Very friendly staff at the store location.

Jon C  |  First Impressions 
Rating:
3.0

The storage unit was much smaller than expected and barley fit all the stuff :(

Amanda T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEITH R  |  Overall Experience 
Rating:
5.0

Mr. Nord was amazing and exceeded all expectations! Great experience!

Kristy G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maureen M  |  Overall Experience 
Rating:
4.0

The outdoor storage unit had a minor leak on the front (cab over) area.

joseph g  |  Overall Experience 
Rating:
5.0

Have used them before and will again in future. And will tell friends and family to use them. They are great.

Todd K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bert N  |  Overall Experience 
Rating:
5.0

Todo muy bien. Excelente

Hector M  |  First Impressions 
Rating:
5.0

Awesome truck and transport drove very easy.

becky s  |  First Impressions 
Rating:
5.0

Wish I had known the unit would be zip tied closed so I could have been better prepared to get into it without an extra trip.

Maureen M  |  First Impressions 
Rating:
5.0

Great experience with this storage facility.

Todd K  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff committed to customer service and satisfaction.

Maryjude H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L  |  Overall Experience 
Rating:
5.0

Very helpful

MARY S  |  First Impressions 
Rating:
1.0

The guy got me all signed up and then I drive over and the other guy tells me I can’t put bikes in storage. Complete waste of my life dealing with that guy! I mean he doesn’t know motorcycles aren’t allowed? I would think that the workers would know something like that!

jeffrey g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Angie W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony P  |  Overall Experience 
Rating:
5.0

Friendly, knowledgeable staff. Love Ben. He’s the best!

nancy b  |  Overall Experience 
Rating:
5.0

Very friendly staff.

Beverly O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V  |  Overall Experience 
Rating:
5.0

Ben from the east st cloud location was very helpful. My key didn't work I had been back already and he personally came to location site brought me a new key and showed me through the facility and made sure all was well..THANK U BEN.

turea s  |  First Impressions 
Rating:
5.0

friendly and helpful offered lots of options to fit our needs .

Krissy J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin E  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Saborine C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHELLE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

russell n  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M  |  Overall Experience 
Rating:
5.0

Went above and beyond to make sure I got what I needed. Will continue to use there services!

JEROME K  |  Overall Experience 
Rating:
5.0

Overall, the experience was exceptional. The GM was most helpful and professional. Only things I would change are the following: Extend access hours on the weekends to 11pm. Lighting inside the temperature controlled units was a bit too dim. Additional lighting would be appreciated. Also, having a broom to use would be helpful.

Jamie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor B  |  Overall Experience 
Rating:
1.0

The reservation was changed very last minute. Was very difficult to sign in to the uhaul account. Customer service was great, however, I did spend 30 minutes on hold over 2 separate calls. The online check-in process is ridiculous. You should inform customers when they choose this option that they need to be pre approved to complete the process. I spent a total of 1 hour and 15 minutes trying to get my truck. Which meant that I was unloading the truck at the end of the day in the dark. I had not planned that so didn’t bring a flashlight with me.

James N 
Rating:
5.0

I rated the drop off recommendation as not applicable because this location has not opened for business yet. I dropped off the truck and their just happened to be a Uhaul Representative there working on the building. He phoned the other location and let them know I dropped the truck off.

Thomas K 
No reviews have been submitted for this location.

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