Customer Reviews for U-Haul Storage of East Elgin

32 reviews

796 Bluff City Blvd   Elgin, IL 60120
(UN-MANNED- 24/7 STORAGE ONLY- NO TRUCKS!!!, Across the street from Bluff City Cemetery)

(847) 697-1800

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Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(847) 697-1800

796 Bluff City Blvd
Elgin, IL 60120
(UN-MANNED- 24/7 STORAGE ONLY- NO TRUCKS!!!, Across the street from Bluff City Cemetery)

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff were super helpful, they're excellent.

Mayra M  |  Online Move In 
Rating:
5.0

My items got a little wet, but I felt comfortable that nothing would happen to them while being stored. Deshawn was very helpful and polite.

Savannah L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio E  |  First Impressions 
Rating:
5.0

Original location left Uhaul vechile a mess with no gas in truck but the facility in Elgin was amazing

tigress j  |  First Impressions 
Rating:
4.0

The staff was great and very helpful, but the Elgin location has the buildings a little too close together. I couldn't fit a 26 foot truck down the aisle, so I had to carry everything a good distance to get my truck unloaded.

Douglas N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dora V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JEFFERY D  |  Overall Experience 
Rating:
5.0

The staff was professional, kind, helpful and made the entire experience easy

warren g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCIO R  |  Overall Experience 
Rating:
5.0

Jerry is an excellent guy and provided great service

Jose L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

COURTNEY T  |  Online Move In 
Rating:
5.0

Jerry was so helpful when the Uhaul company could not either Find my contract,me or my rental information. He helped me with EVERYTHING on my storage unit. I think Uhaul online should fix their services Belinda Gonzalez THANK you Jerry

belinda g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Z  |  Online Move In 
Rating:
5.0

Muy Wueno

Juan d  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kyle Z  |  Overall Experience 
Rating:
5.0

Jerry and Kevin were very helpful. I would definitely recommend this U-Haul storage facility to others.

DELMAR B  |  Overall Experience 
Rating:
3.0

Jerry helpful. Another guy was abrupt on one call. Overall, Ok. It’s just a place to store our stuff.

RICHARD K  |  First Impressions 
Rating:
1.0

The unit smells very badly. I can't store anything in the unit without risking the stench attaching itself to my belongings. I stood in the unit for a minute or two and it took about a half an hour after I left the unit before the stench was out of my system. I'm vary disappointed and request that I be refunded or relocated to a different facility. I have not used the unit. I put the lock that was provided on the unit but it is empty. I wish to not continue renting this particular unit nor at that facility. I signed up for auto renewal on the monthly rent so I am officially giving back the unit today and expect to be reimbursed for the remainder of my time left in the unit.

Christopher M  |  Online Move In 
Rating:
5.0

Great people working for you . Uhaul is lucky to have them as employees

ELI D  |  Overall Experience 
Rating:
5.0

Your very lucky to have great people working for you

ELI D  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

john k  |  Overall Experience 
Rating:
5.0

Storage made easy.

John R  |  First Impressions 
Rating:
1.0

We are at the storage and unable to get in. According to the email, we should have access for 24 hours.

Charell A  |  First Impressions 
Rating:
5.0

Jerry was very attentive, helpful, and friendly! He provided excellent customer service throughout the entire moving process. There should be more people in the world like Jerry!!!

kelly p  |  First Impressions 
Rating:
4.0

Met two very nice and helpful people during our move-in day at the Streamwood facility.

Force M  |  First Impressions 
Rating:
1.0

Unprofessional

andrew s  |  Reservation 
Rating:
1.0

unman locatiion waited for an hour to ge call from someone in Steemwood. Then they wanted me to go to the location to register. I did not go with Uhaul was not happy at all, I went with a diffrent com

miguel j  |  Reservation 
Rating:
1.0

I am still dealing with the insurance company. As the people that run the place decided to sand blast and not cover any of the units! My stuff was disgusting and full of dirt!!! Horrible!

Carrie H  |  Overall Experience 
Rating:
1.0

I did not use it. I went somewhere else because when I went there to pick the storage no one was there in the office. I wasted almost an hour of time that I did not have. I end up going somewhere else

butos p  |  Reservation 
No reviews have been submitted for this location.

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